Fitcharm Anmeldelser 

Had to go out of my way to write a review as this company has given me the right run around! Sending me products I didn't order. Deducting money I did not authorise! Be so careful!! Scam you out of money any way they can through the smallest loop holes.

Awful company from start to finish. I came across the company through an IG ad. When I finally decided to purchase, I wasn't sent an email confirmation, they overcharged me by 5X and added 7 duplicates of the same bra which i didn't order. The signed me up for a VIP account which said free on the bill but then charged me for months before I caught on. The billing came from a company called Basic Shoppwhich WTF.. how shady and unclear. My return was never refunded and when I went to cancel the recurring charge, they only reimbursed half of the last payment. Never again!

Mine hasn’t even arrived and I did not know I’d be billed monthly for a subscription! What bra needs a subscription?

I ordered a size 46D bra on January 7. I got a confirmation email which said to give 2-3 business days for processing and 5-8 business days for shipping. That's a maximum of 11 business days, my bra should have come at the latest on January 22nd. Not only did the bra come over a week late, the size is not correct. It says 46D but that bra is definitely wayy too small, like smaller than my hand.

I tried to call them to get a refund, but despite the hold line saying id have a 2 minute wait time I waited for more than 10 and nobody answered. I sent an email requesting a refund but they first tried to offer me an exchange for a better size, when I refused and insisted on a refund they tried to offer me 30% as a refund. They then told me in order to get a full refund I would have to return the bra on my own dime, which didn't make any sense because at that point I still wouldn't have received a full refund if I have to pay for shipping.

The truth is this company is a full on scam and I'm out $31.99. It's a good thing I read reviews before they were gonna charge me again for some kind of fake VIP membership.

This is the absolute worst company to deal with! The bras are worthless pieces of material and expensive! I asked for a refund because they did not fit, there is zero support and had no coverage! I was told I could only have 30% of my money back! I paid full price and deserve full price in return! Then they closed my ticket without any further resolution, so I paid $65.00 for junk! Never buy from them!

Horrible and then they charged me over $30 a month for “VIP Customer Benefits” that I could not recoup.

Total scam. They have been taking over $30 out of my account every month saying that I subscribed to some VIP program which I never did. They told me they would give me $15 back and I’ve been charged for four months. The bras are total crap probably four size is too small. This company needs to be looked int. So tired of these thieves.

Took money, said they’d provide tracking details within 2-3 days but nothing has come through. Product not received. Have requested a refund. Hope they provide it.
Don’t trust them!

Complete SCAM
Be AWARE that they lock you into a so called VIP membership!!!
Not only is the bra poor quality and way too small. But then they will continue charging you a monthly fee.
Yet they don’t send you any emails for the charges or any products.
I just happened to check my bank account and noticed these monthly charges.
Be aware that they use another name to charge you.
Lookout for shoppe chic New York Ny
And fit charm

Reviews speak for themselves. Although I couldn’t tell you how they can possibly have 1.8 average rating when every review I can see is 1-star.

Don’t be surprised if they contest your negative review as not being genuine and after you provide proof of it being genuine they claim that it’s hateful or otherwise against Trustpilot’s rules.

The company’s product is junk, and every single statement on their website about it is a lie, including the claim that this is an underwire bra (it’s basic cloth bra-shaped junk).

Their “hassle free returns” are a lie. Lots of BS back and forth, offering many “options” like to ship you a different size for free, asking for pictures, and saying that you have to pay for return shipping before they would approve the return.

Responses to reviews here are also garbage. They don’t care, they are just trying to project an image of company that “cares”. If they cared they would immediately refund returns and not force people to threaten to contest charges with their CC. And I also got an extra charge for $9.95 for allegedly expedited shipping. Shipping took ten days like their FAQ claims it does for everyone.

And worst lie? That they are located in NYC. Of course this is so that you’ll think your product would ship from US or maybe even made in US? This company ships from China, and I’m guessing that’s where the rest of the operation is.

If you find any good reviews I’m 100% sure they are fake because this product is simply junk.

P.S. on the plus side, just like it says in their reply here, they did just refund my order.

Received the product and while I ordered the correct size, and I received an item with the corresponding size on the tag, it was laughably tiny. The FitCharm website states “hassle free return/exchange.” I can tell you it’s a 100% hassle.
I emailed the company for a return on Tuesday. I was specific and asked to return the product and receive a refund. I received a response on Wednesday requesting a photo of the shipping label and the bra tag. In the email, I was only offered another product. I replied with the photos and asking again for a return and refund. Their response came on Thursday morning, offering me a 30% refund and allowing me to keep the product to give to a friend. I immediately responded saying that was not acceptable and again stated I wanted to return the item for a 100% refund. It is now mid day Friday and I have not heard from them.

TOTAL SCAM! I bought a bra in "my size" and it was 3 sizes too small. They said oh don't worry dear customer just keep it and we will send new one in the correct size. They sent the same exact one. This took over a month. In the meantime unbeknownst to me they were charging me $30+ a month for some bogus vip subscription service that they automatically sign you up for when you select a discount code for free shipping. Then I asked to return to get my money back and they said they would refund 30% if I didn't return full if i return both in the original packaging but they won't provide a return label. In the meantime they drag out getting back to you because they are charging you this monthly subscription fee without your knowledge. When you dispute with paypal they keep saying they will give you a partial refund. This is just another asian scam company.

Worst purchase I could have ever made also took the bra almost month to receive. FOR 48.00 I AM TOTALLY PISSED DONT BUY ANYTHING FROM THIS COMPANY

I would never order from this company again or recommend anyone else do so. The bras do not fit at all they are really cheap and very over padded. I called their customer service to do a full refund. She tried to keep tell me that she would give me a discount to keep the bras .
I said no I want my money back.
Then she informed me that they would not be refunding tax they are keeping the tax on a product that I am not keeping and also they are charging me shipping. I have never heard of anyone keeping tax on a product that's being returned so of my entire order they are keeping 18%.
This is why I hate to order anything off of Facebook or Instagram because sometimes you'll order and you think you're ordering from company ABC and then company DEF ships the product. This company doesn't even go by Fit Charm it goes by Basic Shopping and they are based in China. In addition I thought I was ordering one bra and because she said I didn't uncheck the Box they shipped three more bras of the same identical product. I ended up with four bras and all of the same quality and same style. Ridiculous. What a waste of my time and money! Don't make the same mistake I did. I would never order from this company and I'm stopping all of my orders on Instagram and Facebook
After sending back the product at my expense and then calling again with the shipping tracking number they finally credited my charges, less shipping. I am doubtful they would have followed up without my call again. A pain. Still won't order from them again. Product was terrible.

I wish I had read these before purchasing. I purchased 1 bra for a client’s shoot. At the time of check out I was charged the price of 1 bra. When I looked at my bank account I seen an additional charge for $151. When I emailed the company to see what the charge was for think they made an error they insisted I made the purchase and order 3 additional bras and underwear, mind these weren’t even in my size or my clients and was a completely different charge. I requested they cancel my order and they stated I would love the items and to give it a try I told them they weren’t even in my size and I just wanted the order cancelled all together. They then stated they would refund 25% of my order and I can keep the items I again declined this offer. The rep told me they could not cancel my order and I had to wait for the items to get to me and return them for a full refund. When I got the order I again reached out to get a shipping label and return instructions and they stated they would not provide the shipping label and I had to return to the return address in the bag. They blamed me for the error and then made me pay for shipping back so I won’t be getting my full refund even though their site states they will give a full refund no questions asked within 30 days.

What is this bra supposed to do? Besides bruise the back of my underarms, the straps twist, which causes it to go into my skin and as for any support? There is no support. I'm a 36 triple D and I ordered A 36F. There is no support whatsoever. I can go brawless if this is the case, the only thing it does is cover your nipples. That's it
So again, what is it supposed to do?

Same as all other reviews. TOTAL SCAM. Purchase 1 product and your automatically signing up for a subscription that’s not advertised anywhere on their site until you keep getting reoccurring charges… then and only then are you prompted to scour their site to find in the umpteenth section of their terms, a small notation of this “subscription”.

It's a shame I can't give them negative stars. It's a total scam. They'll charge you for things that you don't ask for and then insist that you accidentally selected them. I bought two bras and somehow they tried to charge me over $170. They insisted that I must have selected that I also wanted this extra bra and $75 worth of underwear. Yeah... Okay. Then they said that I selected expedited shipping. The order was back in February. It's now March 15th and it still hasn't arrived. They said they were going to refund me 50% and then it turned out they were supposedly only refunding 50% of the cost of the merchandise that I didn't want anyway. And then to boot... I contacted my credit card company and even though they said they had refunded me partially, the refund actually never happened. So they never sent the merchandise, they lied about issuing a refund, they charged me for things that I did not agree to, and they disappeared when I started pursuing a refund. Avoid this company at all cost.

Terrible customer service and company! I only bought 1 bra and they claimed that I ordered 3 more in the wrong size! They did refund that order but then said that I ticked a box to become a VIP which I did not do. I never saw that box! They charged me for expedited shipping even though I said I wanted to have regular shipping. They took money out for a monthly subscription that I never signed up for. Then they only offered 50% back instead of a full refund. I would never order from a company like this ever again! I will check reviews carefully first.

Be very careful if you order from this company. I ordered a bra in January which was received. Last week I noticed another deduction was made from my account, when I queried it I was told I had selected to be a VIP member which meant deductions would have continued. I did not select to be a VIP member, I simply ordered a bra. I challenged this and they offered to refund 50%. I have refused this and asked for the full amount taken to be refunded. To date I have not heard back from them and I will be esclating via pay pal.