I tried to order a bra without using their subscription service, they listed PayPal as an option for payment but they “blacklisted” me, refusing to sell me the bra because I wanted to use PayPal. Wh... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This is a scam, not only is the bra rubbish but there is a well hidden clause to sign up to a “subscription” which if you try to cancel they make you jump through hoops and then offer you only half of... Vis mer
Selskapet har svart
Never received product I ordered. I have proof yet still being denied a full refund. Customer service is horrible. Definitely a scam site. Dana from customer service responded to my query about... Vis mer
Selskapet har svart
Awful company from start to finish. I came across the company through an IG ad. When I finally decided to purchase, I wasn't sent an email confirmation, they overcharged me by 5X and added 7 duplicate... Vis mer
Selskapet har svart
2,1
Under middels
64 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
If I could give them a zero I would.SCAM ALERT!!
If I could give them a zero I would. They are ABSOLUTE scam artist. Ordered one bra and they charged me for some extra bra they said I agreed to...I never did, they have it hidden somewhere so you can't click to say no to it. I had to dispute the claim with my bank and blocked my card after they claim they can only refund me 50%. 😡😡. The product is a friggin joke can't even cover one ripple much less a whole breast. DO NOT ORDER ANYTHING FROM THEM!!!
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how upsetting unexpected charges can be. We’d like the opportunity to review your order and clarify what occurred.
At this time, we’re unable to locate your account without additional details. Please contact our support team directly and provide any of the following so we can assist you further:
1. Order number
2. Email address used at checkout
3. Full name and shipping address
Once we have this information, we’ll be happy to review the charges and discuss the available options to help resolve your concern
The company ordered 4 extra items plus…
The company ordered 4 extra items plus expedited the order. A 20 usd bra ended up in 150 in charges
Repeated emails have not brought any results $150 is a lot of money I want back
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
Thank you for reaching out. We’re sorry to hear about your experience and would like to look into this for you. At this time, we’re unable to locate an order without additional information.
Please provide any of the following so we can assist you promptly:
Order number
Email address used at checkout
Full name and date of purchase
Last four digits of the card used
Once we have these details, we’ll be happy to review the order and help resolve your concern.
Sneaky subscription
I ordered a bra which arrived on time and was perfectly fine . I’ve month later I got billed again , apparently I had signed up (without signing anything) for their monthly subscription. Supposedly it entitled me to discounts and other VIP PERKS. I don’t know what theses were as I didn’t receive any emails or register an account with them . Sneaky sneaky sneaky 🧐
21. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
Thank you for reaching out and for explaining your experience. We understand how concerning unexpected charges can be, and we’d like to look into this for you as quickly as possible.
At this time, we’re unable to locate your order without additional information. Please provide any of the following details so we can assist you further:
Order number
Email address used at checkout
Full name and shipping address
Once we have this information, we’ll be happy to review your account and work with you toward a resolution. Thank you!
Warning TOTAL SCAMS
Warning TOTAL SCAMS
They charge more than said price and tried to withdraw another $100 from my account. I have to block my bank card
25. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Terrible bras
These are the worst bras that could have ever been made. Now I can’t get a refund or exchange. Do not order from these people.
27. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
It’s scam
It’s scam ! Stay away from this company . I ordered 1 bra , and they charged me 29 $ , next day they charged me 380$ extra , I didn’t except that offer. My next step I tried to cancel my order ( less than 24h ) , but it was impossible, then I contacted support team , and still not respond. I received my order with 6 bras !!!!
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
To help us locate your order and resolve this matter as quickly as possible, please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern. You may email us directly at support@fitcharm.co
Do NOT order or give any information to FitCharm or Nymphus LLC
Would give ZERO STARS!
Ordered a FitCharm bra (32DD) for my daughter (August). Tracking showed it was delivered and it was not. I checked the mailbox, everywhere in the front of my house, the Ring cam, with my neighbors, etc. I tried to report it as not delivered, but the link leads you to a shipping company's website that is entirely in Chinese and no way to translate it. So I disputed it with PayPal. A little over a week later it showed up and had the wrong address on the label. (I checked out with PayPal and auto-filled my address, so did give them correct address.) This 32DD would maybe fit a 32-flat chest, seriously my daughter refused to even try it on. Holding it up to herself in place, it would not have even reached far enough to cover half of her boobs and had essentially no shape to give any support.
6 weeks later they billed me again for their "VIP subscription" that I did not sign up for (Septbember, $31.63). Charge shows up as Nymphus LLC. I don't even know what it's supposed to include. I disputed it with PayPal and they took a full 3 weeks to reply with a tracking number and said that something was delivered. Nothing was received! I have no idea what was supposed to have been received. Researching the tracking number, it looks like a UPS number... UPS and USPS show no information for the number. So there's no way for me to be able to see if there was even a delivery with that tracking number nor when/where it was delivered.
FitCharm/Nymphus/Nymbus/ShopInnovations is currently refusing to refund me the order that I did not place. At the same time asking here to make it correct. Refund through PayPal to make it right.
Case ID:
PP-R-LII-598476552
Disputed amount:
$31.63 USD
Seller info:
Nymbus LLC
888-250-7662
support a shopinnovationsllc.com
Fraud.
8. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
Thank you for reaching out. I’ve reviewed your account, and I understand your frustration. I want to clarify a few important points so we can resolve this fairly.
• We did not receive any previous messages from you about sizing or fit issues.
• The VIP membership was activated during checkout, and both email and SMS notifications were sent before the charge, with instructions on how to cancel.
As a goodwill gesture, your VIP membership has now been fully canceled, and the refund was already issued to your PayPal account.
We truly appreciate your patience, and we’re here to make sure this is resolved properly for you.
Warm regards,
Customer Support Team
If I could put 0 stars
If I could put 0 stars, I would.
Made a one off purchase of a single bra. Thought I was purchasing in AUS dollars, turns out it was USD. Took a considerable amount of time to be delivered and the product was ridiculously small and did not even cover my breast, for the size it was supposed to be. The “money back guarantee” is a load of rubbish. They did not offer a full refund at all. After exchanging several emails trying to negotiate a refund, I relented and settled on a 40% refund as I was frustrated with the back and forth emails and the fact the company was going to charge me for the return shipping and the cost outweighed what I actually paid for the bra!
THEN I discovered they were taking money out of my account on random dates through out the month over a few months for a membership/subscription I didn’t even sign up for!!! I’ve had to cancel my card to stop the payments and when you try going onto the link they send in your order email; it says “this store is unavailable”.
The account/business merchant name isn’t even Fitcharm.
Avoid. Avoid. Avoid.
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
Thank you for taking the time to share your feedback. I completely understand your frustration, and I’d like to provide clarity on your order and refund details.
Your order was placed on August 20, 2025, and delivered on September 1, 2025, which is within our standard delivery time frame of 8–10 business days.
Regarding your refund request, our team previously provided two options to resolve the matter:
1.Return the item for a full refund, or
2.Receive a 40% partial refund to keep the order (a total of 50% off including your initial 10% discount at checkout).
You chose to proceed with the partial refund, which was processed accordingly.
As for the subscription charges you mentioned, please rest assured that your subscription has been canceled and there will be no further recurring charges.
We’re truly sorry for any inconvenience or confusion this experience has caused. We appreciate your feedback and have shared your comments with our team to continue improving both our product sizing information and communication transparency.
Kind regards,
Customer Support Team
everything was wrong and nothing right
everything was wrong and nothing right. Omg what a waist of money and time. Im a 38D and it held nothing at all in place. I was about may 2025.
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
Thank you for taking the time to share your feedback. I’m truly sorry to hear that the product did not meet your expectations, I completely understand how disappointing that must have been.
Please note that we offer a 30-day money-back guarantee, and during that period, customers are welcome to email or call us so we can review the issue and provide available solutions, including a refund or exchange if applicable.
However, we genuinely appreciate your feedback, as it helps us continue improving both our products and customer experience.
Thank you again for reaching out and for giving our product a try.
Warm regards,
Customer Support Team
Never received item from fitcharm
Never received item. I never set up an account or their VIP service. They charged me a monthly fee for this. I have emailed and heard nothing back. This is a scam company!
26. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Total scam
I ordered some bras and paid in what appeared to be NZD but was charged in USD (almost double). I didnt immediately get any confirmation email but a day later got one to join their VIP club. I wrote back instantly to cancel the order and was told to go through my bank. I insisted via return email they not send the items and they also insisted I get a refund through the bank and then emailed me saying they posted the items. I guess they will argue with the bank that they did send the items despite being told not to and are aware how expensive it is to post them back for a refund. It is a total scam. I have contacted my bank and am waiting for them to get back to me. I cannot believe they refused to cancel the order and then shipped items 5 days later after 3 requests to cancel it. What a scam
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your request.
This company is nothing but a scam
This company is nothing but a scam. You must report them to the Department of Consumer Protection and the Attorney General for your state. The state of PA is already investigating them due to the number of complaints they've received by consumers. also, file a claim with your CC or paypal.
11. september 2025
Anmeldelse skrevet uten oppfordring
Do not waste your money
Do not waste your money, I am not big busted and this bra is like a couple of rubber bands and kleenex strung together. No lift, not support AT ALL. Customer service when I wrote and told them, they closed my ticket and I have the emails to prove it. Fly by nite company, bad product unless maybe you are an A cup. Don't waste your money, very disappointed.
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
We’re very sorry to hear about your disappointment and the trouble you experienced when reaching out to our support team. This is not the level of product quality or service we aim to provide.
We’d like the opportunity to make this right for you. Please contact us directly at support@fitcharm.co with your order details so we can review your case and assist you with a proper resolution.
DO NOT ORDER
DO NOT ORDER. They charged me for 3 bras that aren’t my size and expedited shipping. Over $110 out of my account!
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
Hi! We’re so sorry for the unexpected charge and any confusion caused. If the bras you were charged for aren't the correct size or were not intended, you can return the extra items once they arrive. In the meantime, we’ll also reach out to the courier to see if there’s still a way to stop the shipment.
Thanks for your patience — we’ll do our best to sort this out quickly for you!
The bra I ordered said 34 ff it came…
The bra I ordered said 34 ff it came and was extremely small only suitable for a b cup size they sent a replacement which was a 34 h but when it came was exactly the same size as the 34 ff which like I said was only suitable for a b cup size then I discovered they had charged my card two payments of $31.63 in one month on a vip benefits which I had not authorised I sent email to challenge this with no reply they completely scammed only offered a 30% refund on the bra I purchased which was a complete insult they have robbed me of $100 and the bra is completely useless they are scamming people out of their hard earned money advertising completely useless bras that only fit b cup and under but claiming that cater for bigger cup sizes i wish I had read these reviews before I trusted they were an honest trading company complete scammers should not be allowed to continue being in business
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. What you’ve described is certainly not the experience we want for our customers, and we’d like the opportunity to make things right.
Please reach out to our customer support team directly at support@fitcharm.co with your order details so we can investigate the duplicate charges and assist with a proper resolution. Your satisfaction is important to us, and we want to ensure this matter is addressed promptly. Have a great day!
Frustrated
It is a substandard product, the padding is too much not worth the money. Very poor customer service. The return policy is crazy. Why would I pay for the return shipping label??
14. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
We're sorry to hear the product didn't meet your expectations and that the return process was frustrating. While we understand concerns about return shipping, we want to confirm that a full refund has already been issued for your order.
We’re always working to improve both our products and policies, and your feedback is truly appreciated. If there’s anything more we can do, feel free to reach out at support@fitcharm.co — we're here to help.
Do not buy from this company
Do not buy from this company, I wish I read reviews prior. Firstly you do get a product but it so substandard and poorly made. It should not cost the price it does. Thats if you make it through the check out without them charging for 3 or 4 extra items you didnt order. They know their product is so poorly made that they dont want you to return for a refund and offer only 40% refund ut you keep the item. If you live in Australia they know you will take it as postage to the US is about 50% of the cost anyway. THEN a month later I was charged AGAIN for some subscription looking thing that I didnt ever sign up to. Now Im in a fight to get that money back too. They teeter on the line of fraudulent so they can still operate but its definitely not a decent company. Avoid at all costs.
14. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
We’re very sorry to hear about your experience and understand how frustrating this must have been. Please know that the VIP subscription charge has already been refunded, and a partial refund was also issued for your order.
If you still have any outstanding concerns, we’d like the chance to resolve them directly. Kindly contact our customer support team at support@fitcharm.co with your order details, and we’ll be happy to assist further.
Do not buy from this company
Do not buy from this company. I placed an order on Oct 8, 2024…. And today Amex called me about “company that has been noted as a Sam. Turns out that in 7 months, they charged me $31.63 5 times. When you call they say it’s a VIP membership. I never selected this. It’s one product why would i need a membership with a monthly fee for the ONE item i wanted. The charges wasn’t even monthly but random. They have several LLCs and domains “basic shopping” , “fit charm” and another.
8. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
We're very sorry to hear about your experience and understand your frustration. Please know that our goal is always to be transparent with our customers, and we take concerns like this seriously.
To assist you further and fully investigate the charges on your account, please email us directly at support@fitcharm.co with your order number or the email address used at checkout. This will allow us to locate your account and resolve this promptly.
Thank you for bringing this to our attention — we’re here to help make it right.
Fraudulent Charges – Never Received My Order
This company is fraudulent. I placed an order in October 2024 for $31.63 and not only did I never receive the product, but they have been charging my card the same amount every month since — without my permission.
I only recently discovered the unauthorized charges and reported them to my bank. My card has now been cancelled due to this fraud.
This is completely unacceptable. I would never recommend this company to anyone. They have shown zero accountability, and I'm still waiting for a full refund.
Avoid this company at all costs.
23. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
We're very sorry to hear about your experience and understand how frustrating it is to see unexpected charges, especially when a product was not received. We take these concerns seriously and want to investigate this fully.
So we can assist you as quickly as possible, we kindly ask that you email us at support@fitcharm.co with your order number, the email address used at checkout, and any supporting documentation (such as a screenshot of the charges or your bank statement). This will allow us to pull up your account, review your order history, and determine what went wrong.
We will ensure that any unauthorized or unfulfilled charges are addressed and that your subscription is fully cancelled, if it hasn't been already.
Thank you for bringing this to our attention — we are committed to resolving it fairly and promptly
I think fitcharm is actually in China
I think fitcharm is actually in China their sizing might be off
30. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fitcharm
Yes, you’re right — FitCharm products are manufactured and shipped from overseas, which can sometimes result in differences in sizing compared to local standards. We always recommend checking the size chart carefully before ordering, and if you have any doubts, feel free to reach out to us for sizing help.
If you’ve already placed an order and the size doesn’t seem right, just email us at support@fitcharm.co, and we’ll be happy to arrange an exchange or refund for you.
Thanks again for your feedback!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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