I have been shopping with Eyecandys for a couple years now and always loved the ease of use of their website, the fast shipping they do, and how well packaged and secure my order always is! My recent... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The delivery is quick considering that they are custom made. I wish there was a way to have better contact with them besides email. The time difference is hard to be able to communicate. But they do... Vis mer
Selskapet har svart
It’s been over 2 weeks and my contacts haven’t been shipped. I needed them by a certain time and I asserted there was some trust I could have in their quoted timeline.
Selskapet har svart
They have a pretty big selection of contact lenses but they are pretty basic from the few that ive gotten. If you are looking for a major eye color change this is probably not the place you want to lo... Vis mer
Selskapet har svart
3,8
Bra
475 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Comparable to Acuvue Oasis!
I've worn Acuvue Oasis for over 20+ years but recently found EyeCandy's SILQ lenses. I am impressed with the quality of these lenses and how comfortable they are to wear everyday. The only time they feel a little dry is at the end of a long day, but I will definitely be ordering these again. I'd also like to mention that I've been thankful for EyeCandys great customer service through emails. They're friendly, timely with their responses and will enjoy ordering more lenses from them in the future! 🤎
14. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Thank you for your wonderful review! We're thrilled to hear you've found comfort and quality in our SILQ lenses. Your satisfaction is our priority, and we look forward to serving you again in the future!
No Customer Support
Received my package with damaged items and emailed customer support numerous time and have not received any reply. I have posted my reviews and pictures on their website. I do love this company, but when you're spending $70 with two damaged items you'd want to get a reply back or a solution. EDIT: They replied to me and I replied immediately back, but no response after to resolve the issue.
12. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi Alexis,
We sincerely apologize for the inconvenience you've experienced and the delay in our response. It has come to our attention that your messages went straight to our spam folder, and we deeply regret any frustration this may have caused.
Upon reviewing your concerns, we understand the importance of resolving the issue promptly. We appreciate your feedback!
Our team is actively working on processing a replacement for the damaged items in your order. We'll ensure it is sent out to you as soon as possible. We genuinely value your loyalty, and we want to thank you for bringing this to our attention.
Thank you for your patience and continued support.
Amazing product
Bought some green contacts and they are absolutely stunning and so perfect! I love them! Highly recommend buying from here. Well buy from again!
4. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Wow, thanks a million for your awesome review! 🌟 We're thrilled to hear that the green contacts are a hit! Your recommendation means the world to us, and we can't wait to have you back for more stunning looks. If there's anything else you need, we're just a message away.
Big SCAM!!!
The package never arrived and now they say I wrote the wrong address which is not true. Now I should again pay delivery costs and 30% more of the products price. That's a ridiculous SCAM !!!! WATCH OUT
13. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi there!
We apologize for the trouble with your order. To help us resolve this quickly, please email us at hello@eyecandys.com with your full name, order number, complete and accurate shipping address, and any additional details.
We're committed to fixing this issue for you promptly. Thank you for your cooperation.
Don't trust the Lens Quiz
The shipping was not horrible, but the cost was not worthy of the wait. I ordered a pair of lenses that make me look 😈 evil. They were recommended by the sites Lens Quiz, but on my dark brown eyes, they make my eyes look red.
They sent an applicator and soft tweezers for the lens. They were stored in sealed vials so I knew they were not tampered with before arrival.
I am disappointed that my first pair (Pink Label Obsession Brown) because they were so horrible.
Per your request:
1. EyeCandys Pink Label Obsession Brown Sku: IC-CBO001-BR-000
2. My order was based upon your Lens Quiz recommendation. However, darker skin tones vary based upon undertone. Apparently, red undertones require a balance with cooler color tones. Your lens quiz would be more effective if it incorporated suggestions based upon skin tone,
5. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hello Kee,
We greatly appreciate your candid feedback concerning your recent lens purchase! We're genuinely sorry that the recommended lenses didn't quite meet your expectations, and we're eager to gather more information to address your concerns and enhance our services.
To better understand your experience, could you kindly share the following details with us via email at hello@eyecandys.com:
1. The specific lens product you ordered.
2. Any other specific issues or feedback you have about the product or service.
Your input plays a vital role in helping us fine-tune our recommendation system and elevate the overall quality of our products.
Thanks so much for your time!
It’s good I like it .
2. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
We're thrilled to hear that you like it! Your satisfaction is our priority, and we're here to assist you with any future needs or questions you may have. Thank you for choosing us!
This gives my eyes more attractive as…
This gives my eyes more attractive as it should💖
10. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Thank you! We're thrilled to hear that you're enjoying your new look. 💖 If you have any more feedback or questions, feel free to reach out. We're here to help you look and feel your best! 😊
Did not receive my order its been…
Did not receive my order its been almost a month
6. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
We apologize for the delay in your order. To assist you, please provide your order number or more details about your order. Also, sorry for any recent delays in our responses, we're working hard to catch up. Thank you for choosing EyeCandys.
Great colors for dark eyes
The contacts I purchased look amazing with my dark eyes. They look natural and are hard to tell that they are not my natural eye color. I get complimented all the time. The customer service is amazing and my order was shipped relatively quickly.
27. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Delighted you love your lenses! Thanks for your support and kind words. Enjoy the compliments! 😊👁️✨
Very pleased!
These are so nice. Quick shipping, beautifully packaged, and they look cool. They're comfortable and the prescription is perfect for me.
6. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
We're thrilled to hear you're loving your lenses! 😊 Thank you for the kind words and for choosing us for your prescription needs. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Enjoy your new look with those cool lenses! 🌟
Wonderful experience
Wonderful experience. Easy to use, the packaging is beautiful and the lenses are of excellent quality. And this color is wonderful, it highlights my face and I feel comfortable with them.
8. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi Dayana,
Thank you so much for your delightful feedback! 😊 We're thrilled to hear that you had a wonderful experience with our products. It's fantastic to know that you're enjoying the quality and comfort of our lenses.
We're here to make your experience even better whenever you need us. Feel free to reach out anytime!
Best contacts
Best contacts! Great fit i love eye candys! Best place to find contacts! Great color!
5. august 2023
Anmeldelse skrevet uten oppfordring
Shipping is pretty accurate and I loved…
Shipping is pretty accurate and I loved my product. I am ordering my refill just in case I run out.
26. desember 2022
Anmeldelse skrevet uten oppfordring
Fantastic Customer Service
I placed my first order with them a month ago and my order shipped into 2 different packages. I received my first part of the order no problem and it had such lovely packaging! However, I was still waiting for the second part of my order.
I waited for about a month and still haven't received it..so I contacted Customer Services and a person named Jessica immediately responded back and told me it may be lost in transit based on the tracking. So they immediately told me not to worry and that they will resend a replacement order for me. That is what I call customer service! They answered me so quickly which I really appreciated and addressed my concerns.
I will continue to purchase from them for this reason. Thank you Eye Candy for having such amazing Customer Service.
24. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi Katherine!
Thank you for your awesome review and we are glad to know that your issue was resolved.
Should you need further help, please don't hesitate to send an e-mail to hello@eyecandys.com
I like the glasses
I like the glasses! they have a number of beautiful comores! I am very comfortable when it comes to using them! They don't bother and I can see perfectly
13. juli 2023
Anmeldelse skrevet uten oppfordring
DO NOT USE THIS COMPANY
I'd give it 0 stats but it won't let me. The company is totally incompetent. They can't deliver make up excuses don't return your money and then lie about everything. DO NOT PURCHASE FROM THEM. Companies like this need to be sorted out and prevented from doing business.
13. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi Chuck,
Thank you for your review!
We sincerely apologize for this experience.
Can you please share your concern regarding your last order and we'd be happy to assist you the best we can.
You can also send an e-mail to hello@eyecandys.com and one of our representatives will reach out to you~!
Surprisingly Comfy!
I got these as the random free pair of lenses for spending so much. They are really comfy & the glitter is subtle. I was on the fence on glitter lenses cause it jus freaks me out but I love these so far! I do wish they had given me the cocoa color as my eye are a deeper brown so these ones give more of a caramel tone over my eyes, I like it jus not as much as I would if it it blended more naturally. 10/10 recommend!!
12. juli 2023
Anmeldelse skrevet uten oppfordring
Bad products and customer service
I have purchased multiple items from them a few are great, others are just un-wearable. I have sent out an email with the issue and they completely ignored me. And it's not like I asked for a refund, I was just providing feedback.
30. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi Maya,
Thank you for raising this concern.
Is this regarding your order last February? I believe one of our representatives responded to your e-mail and proceeded to create a new order for you as a measure of good customer service.
If this is not the case, can you please send us another e-mail at hello@eyecandys.com and will look into your concern as soon as possible.
lovely!
Lens of Eyecandys are really very natural and comfortable :)
30. april 2023
Anmeldelse skrevet uten oppfordring
They are a Scam!
They are a Scam!! Give you a shipping number and nothing is shipped!!
31. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi Vivacious Criss,
Thank you for leaving a review.
We would like to apologize for this experience.
Can you please provide your order number so we can double check its status? :D
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.