I have been shopping with Eyecandys for a couple years now and always loved the ease of use of their website, the fast shipping they do, and how well packaged and secure my order always is! My recent... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The delivery is quick considering that they are custom made. I wish there was a way to have better contact with them besides email. The time difference is hard to be able to communicate. But they do... Vis mer
Selskapet har svart
It’s been over 2 weeks and my contacts haven’t been shipped. I needed them by a certain time and I asserted there was some trust I could have in their quoted timeline.
Selskapet har svart
They have a pretty big selection of contact lenses but they are pretty basic from the few that ive gotten. If you are looking for a major eye color change this is probably not the place you want to lo... Vis mer
Selskapet har svart
3,8
Bra
475 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Beautiful Aqua Lenses
I’ve only gotten contact lenses from this company once, but they were definitely better quality than one than one’s I’ve tried from another brand. Didn’t irritate my sensitive eyes, and the aqua colour was very bright and opaque! Would def recommend :)
20. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi Kelsey,
Thank you so much for your wonderful review! We're thrilled to hear that you found our contact lenses to be of better quality and that they didn't irritate your sensitive eyes. We're glad you loved the aqua color too! Your recommendation means a lot to us, and we look forward to serving you again in the future. 😊
The fact that they had pictures of eye…
The fact that they had pictures of eye color before and after with contacts on
25. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Dear Tie,
Thank you so much for your fantastic 5-star review! We love to hear that you appreciated the before-and-after pictures of eye color with our contacts. We know how important it is to see the potential results, and we're glad you found those visuals helpful.
Your satisfaction means the world to us and we appreciate your business. If you have any more feedback or need assistance, feel free to reach out anytime.
Thanks again for your support!
I accidentally ordered the wrong colour…
I accidentally ordered the wrong colour contact I sent the contacts I didn't want back for an exchange. I received the new ones in less than a week. I'm so happy with them they are comfortable and clear. I will definitely be ordering more colours they are absolutely beautiful lenses. Can't recommend candy eyes enough.
19. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Dear Paula,
Thank you so much for your kind review!
We're thrilled to hear that you had a great experience with our exchange process and that you're happy with your new contacts. It's wonderful to know that you find them comfortable and clear.
We appreciate your recommendation and look forward to serving you again. If you have any questions or need further assistance, please don't hesitate to reach out.
Enjoy your beautiful lenses!
Love it
Love it! Super natural-looking and comfortable.
11. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Thank you so much for your wonderful review! We're so glad to hear that you love your lenses and find them both natural-looking and comfortable. Your satisfaction is our top priority, and we're delighted to have met your expectations.
If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again soon!
I’m satisfied with the color of my…
I’m satisfied with the color of my lenses and that it delivers the desired look I wanted. They have great products and are attentive to your needs!
28. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Thank you so much for your kind words!
We’re glad to hear that you’re satisfied with the color of your lenses and that they give you the look you desire. We strive to offer great products and attentive customer service, so it’s wonderful to know we’ve met your expectations. Your feedback truly means a lot to us.
Thank you for choosing us, and we look forward to serving you again!
Hey Trust Pilot Enjoyers,
Jade Ann Byrne’s Review of EyeCandys.com buying Bausch & Lomb Lacelle Colors Jubilee Violet Circle Lenses
Hey Trust Pilot Enjoyers,
Just had to share my amazing experience with EyeCandys.com! These folks are the real deal when it comes to circle lenses. I ordered the Bausch & Lomb Lacelle Colors Jubilee Violet Circle Lenses, and they are a game-changer for my look. But beyond the lenses, it was the service from EyeCandys.com that blew me away.
Why EyeCandys.com is My Go-To…
I had a tight deadline with Google I/O 2024 coming up, and EyeCandys.com went above and beyond to expedite my order. They understood my urgency and made sure I got my lenses in time. It was a privilege to find such experts in the contact lens field.
The team at EyeCandys.com is incredibly knowledgeable. They answered all my questions and provided valuable insights to help me choose the perfect lenses. Their expertise is truly unparalleled.
From start to finish, the service was personalized and attentive. The owner even stepped in to ensure everything was perfect. It felt like they genuinely cared about my experience and satisfaction.
Whether you need non-prescription or myopia prescription lenses (power 0.00 ~ -9.00), these beauties have you covered. Each box contains 30 lenses of the same power, perfect for a month of daily wear. If you need different prescriptions for each eye, just order two boxes – it’s that simple!
EyeCandys.com and their incredible team made my experience unforgettable. Their expert advice and exceptional service ensured I got the perfect lenses right on time. If you're looking for stunning lenses and top-tier customer service, look no further. EyeCandys.com is your go-to!
California eGirl4Rent ,
Jade Ann Byrne dot com
30. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi Jade Ann Byrne,
Thank you so much for your glowing review.
We're thrilled to hear that you had such an amazing experience with us and that our team was able to meet your needs, especially with the tight deadline for Google I/O 2024. Your kind words about our service and the Bausch & Lomb Lacelle Colors Jubilee Violet Circle Lenses truly made our day.
Our team strives to provide personalized and attentive service, and it's wonderful to know that our efforts made your experience unforgettable. We're delighted that you found the perfect lenses and appreciated our expertise and dedication.
Thank you for choosing EyeCandys.com as your go-to for circle lenses. We look forward to serving you again and helping you find more stunning lenses in the future!
Best regards,
Janet
Customer Support
EyeCandys.com
Horrible Customer Service
If I could give no star I would. I received one defective lens and reached out to customer service for a replacement. I was told that I had to buy another pair (2) of len and they'd refund me half because I couldn't just get 1 len. So okay, I did that and they did refund me half the price, but then they never shipped out my order until I reached out over a week later to check on it. Then they told me I only ordered 1 len and that either I paid for the other one or they would only ship the one len I paid for.....
Which was what I wanted in the first place just 1 len as a replacement that they told me they couldn't do! So in reality they could, but just want me to spend more money so they would "replace" the 1 defective len. I'm glad I saved the whole email chain of them stating they would refund me half as evidence or they would've just sent me the 1 len that I paid for and not including the actual replacement. So I had to email them again and again to clarify and when I expressed how upset I was, it was dismissed. Not one thing was acknowledged on their end and they just brushed it off.
I placed my order on 04/22/24. I messaged them on 05/03/24 to inquire about my order since I had not received the shipping notification. I was told on the same day on 05/03/24 that my order was shipped out after I messaged them. THEN they reached out 4 days later on 05/07/24 to tell me that I only paid for 1 len and not 2 so unless I paid for the other one, they could only ship 1 len. So that means they DID NOT ship out my order on 05/03/24 as I was told. After going back and forth through email they said they would get the order out as soon as possible on 05/07/24.
It is 05/20/24 today and I still have not received my order. I kept checking the tracking and it still says "Your package is waiting to be picked up by the carrier." Has not been updated since 05/03/24. Needless to say, I will not be ordering anything else from this company ever again.
20. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Dear Wendy,
We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. It appears there was a misunderstanding regarding your order, which was mistakenly associated with other orders that had issues with receiving only one lens instead of a pair.
Please check your email for further details. We are ready to compensate you for the inconvenience so far and have prioritized your order to ensure it reaches you as soon as possible. Your satisfaction is very important to us, and we are committed to resolving this issue promptly.
Thank you for your patience and understanding.
100% Satisfied
order was shipped on time, and product was stunning! euroring mineral grey contacts are beautiful and complement your look. very comfortable for daily wear, no dry eyes.
3. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi Leslie,
Thank you for your wonderful review! We're thrilled to hear that your order arrived on time and that you're enjoying your Euroring Mineral Grey contacts. It's great to know that they complement your look and are comfortable for daily wear without causing any dry eyes. If you ever need anything else, feel free to reach out.
I love this website for contacts
I love this website site for contacts. I think they are good quality for what you pay for. And they have a very good selection.
4. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our website for contacts. Our goal is to provide high-quality products at affordable prices and a wide selection, and we're glad you appreciate it. If you ever need assistance or have any questions, feel free to reach out. We're here to help!
Great choices
Great variety of choices, Good quality, Have been purchasing here for couple of years now.
1. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Thank you so much for your kind words and continued support!
We're happy to hear that you've been enjoying our variety of choices and the quality of our products over the years. Your satisfaction is our top priority, and we're grateful for your loyalty. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're always here to help!
Absolutely the worst customer service
Absolutely the worst customer service. They sell lenses that say '6-12 months. I wore it once and the second time they ripped?!!! They reply to me saying it is because I didn't take care if it. Why would I spend money and rip them myself? Trust is the products are cheap and tacky. They are false advertising and I will be reporting them to trading standard.
14. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Dear Nelufa,
We hope this message finds you well.
We are truly sorry to hear about your recent experience with our product and the subsequent interaction with our customer service team. Your satisfaction is our utmost priority, and we deeply regret any inconvenience this has caused you.
We would like to sincerely apologize for the issue you encountered with the lens durability. This is certainly not the level of quality we strive to provide to our valued customers. To make things right, we would like to offer you a replacement lens as a gesture of goodwill.
In addition, we kindly request that you consider removing your review until we have had the opportunity to resolve the issue for you. Your feedback is incredibly important to us, and we want to ensure that it accurately reflects your overall experience with our company.
Please let us know if you would like to proceed with receiving a replacement lens, and we will arrange it for you promptly. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you for your understanding and cooperation.
This company is super hit-or-miss
This company is super hit-or-miss, with mostly misses. I've now ordered almost a dozen pairs of contacts to try out different colors and types. I've only left official reviews for three sets of lenses: one five star, one one star, and one two star. All have had details and photos. The website has only published the five star review - so beware that whatever reviews you see on the site are NOT reflective of all reviewers. When I emailed asking about the posting status of one of my reviews, I never received a reply.
My two star review was regarding a set I would have loved, but one of the lenses was defective. Zero communication from the company regarding a replacement, which breaks my heart because I was actually super excited about that set.
I've stopped leaving positive OR negative reviews knowing that they'll just be cherry picked. Overall, I'm only happy with only two sets of lenses out of many from here.
I really want to experiment more with colored contacts, and I'd loved to have purchased more from here, but I've been burned too many times. Stay clear everyone
12. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Dear Arcus,
Thank you for sharing your experience with us. We sincerely apologize for any frustration or disappointment you've encountered with your orders and the handling of your reviews.
We take feedback seriously and are committed to improving our processes to better serve our customers. We understand your concerns regarding the publication of reviews and the lack of communication regarding your defective lenses. This falls short of the standard of service we aim to provide, and we apologize for any inconvenience caused.
Please know that your feedback has been noted, and we are actively working to address these issues internally. We truly value your business and would like to make things right for you. If there's anything we can do to assist you further or if you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly.
Thank you for giving us the opportunity to improve, and we hope to have the chance to regain your trust in the future.
I have not received my order
I have not received my order. I paid extra for fastest shipping. The US customs sent back my order to the sender from korea. So I am here still waiting and my event is coming up 3 days from now this is ludicrous.
27. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Dear Eva,
We're sorry to hear about the delay with your order. To assist you further, could you please provide us with your order ID? With this information, we'll be able to look into your order and address the issue promptly.
Thank you for your cooperation, and we apologize for any inconvenience this may have caused.
The contact colors are very pretty
The contact colors are very pretty, and are exceptionally comfortable. The correction is flawless. The order shipped quickly and I received it in a minimal amount of time.
I am a customer for life.
7. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Sedona - Thank you so much for taking the time to share your experience with us! We're delighted to hear that you're pleased with the color, comfort, and correction of your contacts. Providing high-quality products and excellent service is our top priority, and we're thrilled to know that we've met your expectations.
Your loyalty means the world to us, and we're honored to have you as a customer for life. If there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Thank you again for your kind words and for choosing us. We look forward to serving you for many years to come!
Don’t trust the company
Eyecandys was having a sale so I purchased 2 pairs of contacts. The next day they canceled my order and raised the price. When I contacted customer support (and they VERY slow to respond) they pretended the sale never happened. Once I provided screenshots of my order confirmation including the sale price they changed their reasoning, saying it was a delivery issue (not sure how it could be since they cancelled my custom order hours after it was placed). When I offered to provide a new address they changed excuses AGAIN saying it had to be cancelled due to unforeseen circumstances. The contacts are still in stock on their website and when I called this out to the rep she ended our conversation without providing a resolution. I just want the contacts at the price listed since they are still in stock but the company is ridiculous.
16. februar 2024
Anmeldelse skrevet uten oppfordring
I love how the contacts sold here are…
I love how the contacts sold here are great quality every time I get them! I’ve had an experience with ttdeye (?) and theirs scratched my eyes so bad 😭 I’ve always bought from here and always recommend it too because it’s also very adorable ✨
7. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Thank you so much for your kind words and for sharing your positive experience with us! We're excited to hear that you love the quality of our contacts and that they consistently meet your expectations.
We're truly sorry to hear about your negative experience with another brand, and we're grateful that you trust us to provide you with safe and comfortable lenses.
Your recommendation means the world to us, and we're honored to have earned your trust and loyalty. We'll continue to strive to offer adorable and high-quality products that you'll love. We're here to ensure your continued satisfaction with our products and service.
Thank you again for your support and for being a part of the EyeCandys community! ✨😊
Best contacts
Super comfortable contacts, you could wear them for hours without any discomfort. Also very high quality, really clear and no blur at all. All they’re lenses are beautiful and I would definitely order from them again
6. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Amani - Thank you for your wonderful review! It's heartwarming to hear that you find our contacts super comfortable and of high quality. We're delighted to know that you can wear them for hours without any discomfort and that they provide clear vision without any blur. Your satisfaction with our lenses means the world to us. We're glad you find all our lenses beautiful, and we'd be honored to have you as a returning customer. We look forward to serving you again in the future!
Frustrated, and disappointed!
So, I placed an order and immediately realized I ordered the wrong color. The site won't allow you to edit or cancel your order, so I emailed. Every day I checked to get a response to no avail. After checking for 4 days, I concluded they weren't going to respond. Seven days later, they advised me to reject their delivery, but I didn't get that email because I'd stopped checking! I sent them emails explaining that I just wanted to return the contacts for a full refund, and since they didn't follow up within the time, they stated they should pay for the return. I haven't heard anything from them since Jan. 19th, 2024. Be careful doing busy with them... Order # EC175599
**2-12-2024 UPDATE** You'll get this super nice and apologetic response, which ultimately means nothing as you see here! It has been a month, and other than a lot of good-sounding customer service responses, NOTHING HAS BEEN RESOLVED BY THEM!!!
9. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Kimmy - We're truly sorry to hear about the frustration and inconvenience you've experienced with your recent order. Your feedback is incredibly important to us, and we want to personally apologize for any lapses in our communication and service. Could you please provide us with your order details so that we can investigate this matter further and ensure that we address your concerns promptly? Your satisfaction is our utmost priority, and we're committed to resolving any issues you've encountered.
Beware
My order tracking was out for delivery and right away changed to returned to sender due to no such address and after checking my order details there are no errors in what I entered. I searched for reviews and was surprised to see many others here complaining of the same issue about not receiving orders. They don’t respond to emails and live chat messages either so I had to go through PayPal for a refund. My guess is they send an empty package with a purposely altered address so you waste time thinking it’s in the tracking system and legit waiting for weeks when you’re actually being scammed. Jerks.
In response to your reply no you’re not sorry or you wouldn’t do this to so many customers and you would reply to your live chat and emails instead of ignoring us until we write the truth here.
17. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi there! Sorry for your poor experience! Could you please share your order ID with us? This will help us look into the issue and provide you with prompt assistance. We value your feedback and are committed to resolving any concerns you may have.
Thank you for your cooperation.
Your company runs a money-grabbing…
Your company runs a money-grabbing scamming business. Everything from your product to customer service is absolutely miserable. I have already filed a claim on PayPal after your customer service failed to reply to my mails. I'll be also reporting this to my followers. I have 300k+ followers on instagram. I paid for $74 for defective and missing items on your website and you guys absolutely don't care about your customers once you receive money. Shame on you guys!
Customer name: Ash Tennyson
Order made on Jan 5, 2024.
Order ID: EC175181
Update:
It's been nearly four months, and now they're requesting additional information about my order. However, PayPal has already resolved the dispute in my favor and processed the refund. In my experience, they continue to exhibit scam-like behavior.
4. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi Ash,
I apologize for the issues you faced with your recent order EC175181. Your feedback is crucial to us.
Our customer service team will reach out to address your concerns, clarify any missing items or defects, and work towards a resolution. We've also taken steps to coordinate with PayPal for a fair resolution to your claim.
We appreciate your understanding and are committed to making things right.
Update:
Dear Ash,
After carefully reviewing your order and your communications with us, we can confirm that your order was delivered to you, and there's no such complaint of missing or defective product from you to us.
From our email and chat thread, we can see that you only complained about forgetting to apply your discount code at the point of ordering which you afterwards reached out to our customer service about the issue, and they could not reply to you promptly, but when they finally did, they requested you provide the discount code you wanted to use for your purchase, but they got no reply from you till today.
Other than forgetting to apply your discount code, which wasn't our fault. We only take responsibility for not being able to reply to you on time when you sought help; we have no other trace of complaint from you.
This also leaves us curious to know if you had contacted us through any other medium and/or with another username not tied to your order. We would love to hear back from you in this regard.
Thank you.
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