Follow up on my 1 star review in August. I never did receive the bag I ordered, so I cannot comment on the quality of the product. However, after obtaining a statement of non- delivery by the courie... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Buyer beware! Low quality products. Absolute nightmare... Waited forever for my package!... Tracking system didn't help at all... Bookbag zippers came off on day 1! Let's see how the other 2 items hol... Vis mer
Selskapet har svart
The pictures are lovely, and when you receive the item it turns out to be PLASTIC CHINESE GARBAGE Sending it back to China is not an option, when you ask for the adress you get a five line adress with... Vis mer
Selskapet har svart
Ordered handbag 13 December 2021 It is now 9 February 2022. I have email Esensbuy on several occasions without positive out come. ..just to be patient. At what point do I contact credit card compa... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
EsensBuy is your one-stop online shop for today's most classic and trendy bags.
Kontaktopplysninger
Hongkong
- esensbuy.com
2,4
Under middels
120 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
reordered 4 for friends
7. januar 2022
Svar fra Esensbuy
Dear customer,
Thank you for choosing Esensbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.esensbuy.com . We will surely help you anytime, have a nice day!
Best regards,
Esensbuy Team
Recently purchased a Bogg Bag from this…
Recently purchased a Bogg Bag from this site only to get it and realize it’s a fake. The handles came packaged separately (Bogg Bag straps do not detach) and the Bogg bag logo is not on the bottom like the real ones. Will not purchase anything else from here! PS I paid just as much as I would have if I would’ve gotten a real one.
18. desember 2021
Anmeldelse skrevet uten oppfordring
Svar fra Esensbuy
Dear customer,
Thank you for choosing Esensbuy and we are sorry for the inconvenience.
We have clear pictures and detailed descriptions of the texture and design of the product shown on the product page. And the product may be slightly different than the pictures due to monitor, light settings and conditions which is unable to avoid and beyond our control. We hope your understanding.
If the product you receive has any quality problems, please contact us by email: contact@mail.esensbuy.com. We will provide you with a satisfactory solution.
I haven't received my order yet
I haven't received my order yet. I can comment that check out was easy and efficient. I look forward to receiving my order.
15. desember 2021
Svar fra Esensbuy
Dear customer,
Thank you for choosing Esensbuy and we apologize for any inconvenience caused.
Due to incomplete/insufficient information, and in order to safeguard your personal information, please contact us at contact@mail.esensbuy.com. And then we will start from there.
Thanks a lot.
Esensbuy Team
I haven’t received anything yet
I haven’t received anything yet, why am I being asked to rate something I haven’t laid hands on?
1. desember 2021
Svar fra Esensbuy
Dear customer,
Thanks so much for your order.
About the logistics, there are so many uncontrollable factors like bad weather, customs, inspect security etc., which can cause the item delayed in the shipping way.
Any questions, please contact us via contact@mail.esensbuy.com and give us more details. We will do our best to help you.
Best regards,
Esensbuy team.
Expectations surpassed!!
Esensbuy's customer service was speedy and answered all of my questions. This is an honest review of Esensbuy, I have recommended Esensbuy to many of my friends and family and they have not been disappointed.
26. november 2021
Anmeldelse skrevet uten oppfordring
The wallet I received is the biggest…
The wallet I received is the biggest piece of JUNK. I'm too embarrassed to use it. What a waste of plastic and money.
16. november 2021
Anmeldelse skrevet uten oppfordring
DO NOT BUY FROM THIS COMPANY!!!
DO NOT BUY FROM THIS COMPANY!!!
My experience has been a nightmare. One bag was damaged and the other was not large enough. I wanted to exchange one and return the other, although my intention was to find something appropriate on their site.
After numerous email exchanges where they made me jump through hoops to show how the bag was damaged. I never received an address to return it to and I would have to pay postage to Hong Kong, basically making the return cost as much as the bag.
12. november 2021
Anmeldelse skrevet uten oppfordring
It's been more than a month that I made…
It's been more than a month that I made my order and I haven't received yet, I send them 2 email already and im still waiting for a response
5. november 2021
Anmeldelse skrevet uten oppfordring
Still waiting for my order
11. oktober 2021
Svar fra Esensbuy
Dear Amanda. Thank you for choosing Esensbuy and we apologize for any inconvenience caused.
Usually, the package will be delivered on time based on the chose shipping method from the shipping date. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected.
For any further assistance, please contact us and offer us more details at contact@mail.esensbuy.com. And then we will start from there. Thanks a lot.
Esensbuy Team
The bag is everything it was described…
The bag is everything it was described as, can't wait to use it!
Thank you!
8. oktober 2021
They are amazing getting back from my…
They are amazing getting back from my query. what a quick response. 2 thumbs up!
3. oktober 2021
I still haven't received my order or a…
I still haven't received my order or a tracking method.
1. oktober 2021
Svar fra Esensbuy
Dear Amanda. Thank you for choosing Esensbuy and we apologize for any inconvenience caused.
Usually, the package will be delivered on time based on the chose shipping method from the shipping date. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected.
For any further assistance, please contact us and offer us more details at contact@mail.esensbuy.com. And then we will start from there. Thanks a lot.
Esensbuy Team
Buyer Beware
Buyer beware! Low quality products. Absolute nightmare... Waited forever for my package!... Tracking system didn't help at all... Bookbag zippers came off on day 1! Let's see how the other 2 items hold up. I don't have high expectations. So disappointed. I hope I get a refund without hassle.
30. september 2021
Svar fra Esensbuy
Dear Carm. Thanks for your order and we are sorry for the inconvenience caused.
We are focusing on providing items that are kept in line with the high standards. And we would like to know more about it to provide support.
If the product you have received does not meet the information on the product page or the item has any quality problems, please contact us with details at contact@mail.esensbuy.com and we'll start from there. Thank you very much!
Esensbuy Team
Quick delivery and item as described.
23. september 2021
Order not received
I received this email 6 days ago and I still haven't gotten my order. I have received emails sporadically saying my order is 5 miles away for at least a week. What is the problem. Please advise.
Gwen Wegner
21. september 2021
Svar fra Esensbuy
Dear Gwen Wegner. Thank you for taking your time to leave us the comment here.
Usually the package will be delivered on time based on the chose shipping method from the shipping date. Sometimes the shipping time will be delayed due to unavoidable situations during international transportation.
If you have any questions, please feel free to contact us again by email: contact@mail.Esensbuy.com. We will surely help you anytime, have a nice day!
Esensbuy Team
You are asking for a review and I have…
You are asking for a review and I have not received my item yet.
15. september 2021
Svar fra Esensbuy
Dear Angela Sigmon. Thank you for choosing Newchic and we apologize for any inconvenience caused.
We always try to deliver the orders in the given timeframe from the shipping date based on your chose shipping method. However, in some rare cases, the order may get delayed during the worldwide transit process.
If the order could not be delivered in time, please contact us for further checking at vipservice@newchic.com along with your order number. Thanks!
Esensbuy Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.