I spoke at length today with the delightful Goaul. He was incredibly helpful, kind, calm and patient explaining a lot of information brilliantly and clearly, answering all my questions patiently. HUGE... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had old share certificates in my file with an address we lived at 20 years ago and wanted to check whether they were valid. Sushruthi was very patient and thorough and spent time searching on my beh... Vis mer
Selskapet har svart
An account has been created for my RSU through the AST portal. But when I try to reset my password (which is the last step to access my account), no OTP is ever sent to my email (email works since I c... Vis mer
Selskapet har svart
I was at a loss as to how to introduce an account and to list my assets. I am just so grateful to: Tushar Gupta Customer Experience Representative UK Shareholder Services Equiniti Group, becaus... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Equiniti manages share registers and employee share plans whilst supporting governance and investor relations objectives. We handle multi-billion-pound corporate actions with absolute precision and support new companies making their debut as a listed business. Our unrivalled expertise means we act as share registrar for 48% of the FTSE100 and our average client relationship spans 14 years. Today we hold 9.2m shareholder records and pay around £34bn in dividends each year We look after 1.1m share plan participants. We process over 3m transactions annually across our platforms.
Kontaktopplysninger
Storbritannia
- equiniti.com
Achieving Success Together
4,3
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent customer service
Excellent customer service, very helpful and very knowledgeable with a lot of patience. Thank you very much for your time and consideration 5*.
26. mai 2026
Svar fra Equiniti
We're so glad to hear our customer service was excellent, helpful, and knowledgeable, with a lot of patience. We appreciate your kind words!
Wanted to change postal address
Wanted to change postal address. Was advised by Chat to go to My Details and then Personal Details. There was no Personal Details selection only being able to change username password etc.
26. mai 2026
Svar fra Equiniti
We appreciate you sharing your experience. We have reached out to you via email to assist you with updating your address online.
I did not have to wait long.
I did not have to wait long.
It was difficult for me to understand the person.
They tried their best.
26. mai 2026
Svar fra Equiniti
We appreciate your feedback. We are sorry to hear about the communication difficulty you experienced.
Good to telephone Equiniti
Very helpful assistant who answered my question promptly after the security checks.
26. mai 2026
Svar fra Equiniti
We are so glad our assistant was helpful and prompt. We appreciate your kind words!
Agents that can't follow instructions.
After emails were ignored, I phoned to have a mistake corrected. Agent said it was done. 5 months on & proof it wasn't! Numerous emails, which clearly aren't understood, result in stupid replies from push-button agents! Telling me to do things their system won't allow!
Their mistake is costing me money, and they do nothing to correct it!!!
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Equiniti
We are truly sorry to hear about the ongoing difficulties and frustration this situation has caused. We are actively looking into this to understand what went wrong and how we can resolve it.
Bad connection
3 stars - Unfortunately the line wasn't very good and it was difficult hearing what was being said.
I was about to give up but it did improve - although still not as clear as I would have liked - and so the representative could give me the information I needed.
The representative did her best.
22. mai 2026
Svar fra Equiniti
We appreciate your feedback regarding the call quality. We are actively working to improve our systems for clearer communication. We're glad our representative could assist you.
Svar fra Equiniti
We're glad our agent clarified everything. Thank you for your feedback!
30% 1 Star reviews should give you a clue
30% 1 Star reviews should give you a clue!
I have Power of Attorney for my wife who is in end-stage Alzheimer's. Having decided to cash her shares to pay for care fees I have to say the experience has been dreadful. I started the process in February and I am still not through it yet. The value of the shares is about £30k and I have been charged well over £1k in fees for pieces of paper, missing this/that, never ending.....I am sure they'd charge you for breathing if they could. Just one example; on the phone (which took an eternity to connect, they all do) I was quoted £75 for something, when the letter arrived it was £100. I called and no plausible explanation was given. It is so frustrating, hanging on the phone for hours, being moved from one department to the other, going through the security checks over and over, I honestly would give them Zero Stars if possible. Terrible company.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Equiniti
We are truly sorry to hear about the difficulties you've experienced during this sensitive time. We understand your frustration with the process, especially given the circumstances with your wife's health. We are reviewing your feedback regarding the fees, call wait times, and department transfers to improve our services.
Excellent service
Excellent service: he was first of tour agents to actually help. All others were hopeless.
21. mai 2026
Svar fra Equiniti
We are glad we could assist you. Your feedback is truly valued.
Customer service redirects and gives non answers
I have been trying repeatedly trying to transfer a stock. What should of been simple has been an ordeal. Their staff does not appear to have the knowledge they need to break down a premium. When asked repeatedly to speak with someone who can give me a breakdown of fees I was either given non-answers or there was an attempt to redirect. This happened on two separate occasions, my tone the entire time was polite, firm and professional. Two separate times, same results. Take your money elsewhere.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Equiniti
We appreciate you sharing your experience. We are concerned to hear about the difficulties you encountered with your stock transfer and the lack of clear information regarding fees. Please reply to our request for more information so we can help with your query.
Why does Equiniti have the country of…
Why does Equiniti have the country of address wrong ?
And I cannot get it changed on-line or by telephone to them.
Really bad experience
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Equiniti
We're sorry to hear about your experience with the incorrect address. We are looking into this issue.
Operative was helpful and call…
Operative was helpful and call successful but wait was long
19. mai 2026
Svar fra Equiniti
We are glad the operative was helpful. We regret the wait was long.
The lady in customer services was very…
The lady in customer services was very helpful and patient. She helped me fill out forms and sort out my shares brilliantly. I am most grateful for her help.
19. mai 2026
Svar fra Equiniti
We're so glad our customer service team was helpful and patient in assisting you with your forms and shares. We appreciate your kind words!
Svar fra Equiniti
We're glad our team was helpful and resolved your query. Thank you for your positive feedback!
good but could be better
they sorted my problem BUT only through the BOT ....i was on the phone for 45min and nobody answered.
18. mai 2026
Svar fra Equiniti
We appreciate your feedback. We are sorry for the long wait and are working to improve our phone support.
Ajay was polite and professional
Ajay was polite and professional, and took me through the steps of the process, explaining each part and answering my questions clearly. Very happy with the service provided.
A general observation regarding call pick-up times is that I had a long wait of around 40 minutes before I was connected to a member of the team.
18. mai 2026
Svar fra Equiniti
We're happy to hear about your positive experience with our team member. We appreciate you bringing the call wait time to our attention; we are actively working to improve this.
Dividend information
The person I spoke with was very patient in talking me through how to log in to be able to access the information I required. Very helpful.
18. mai 2026
Svar fra Equiniti
We're happy to hear our team was patient and helpful in guiding you to access the information you needed. Thank you for your positive feedback!
Very helpful customer support…
Very helpful customer support experience. Agent Kishore K. guided me step-by-step through registration and details of my investments
18. mai 2026
Svar fra Equiniti
We're glad our support team provided a very helpful experience, guiding you through registration and investment details. Thank you for your feedback!
Thank you Ms M A Deena
M A Deena went out of her way to help me - she could tell I was struggling with the terminology as I struggled to sell my later father shares. She repeated herslf multiple times until I understood what I needed to do. She helped me identify the missing share certificates and, and this was the amazing bit,rang me back when we got cut off. I am very grateful for her help.
15. mai 2026
Svar fra Equiniti
We are so pleased to hear about your positive experience and the excellent support you received during a difficult time. We always aim to provide clear and helpful assistance. Thank you for sharing your kind words.
Svar fra Equiniti
We appreciate your kind words. We're glad to hear about the efficient service.
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Lær om anmeldelsesprosessen på Trustpilot.
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