Equiniti Anmeldelser 2 299

The operator was massively helpful & really patient

Following the recent sad passing of my dear mum, I had to call EQ's bereavement team as part of winding up her estate. I hate doing such things at the best of times, but I really want to thank their representative Gokul for going above and beyond in helping me through the process. Not only was he kind, compassionate and understanding, but he provided me with all the information I need to complete this last task for mum without drama. Thank you. You are a credit to EQ.

I received a call from the helpline, after my original phone call had dropped. The lady serving me was very patient and polite, she explained what had happened earlier and helped me with the issue error code 1.
It was a pleasant experience and she was very patient and precise although I was in a rush, and I made mistakes on my email info I gave her initially.

Trying to sort out my late mother's shares and Equiniti are making the process really difficult and overly bureaucratic. On hold for 40 minutes to customer services waiting for them to answer a generic query regarding what evidence is needed for confirmation of identity if based overseas to be told I must call a different number for bereavement. On hold again for over 40 minutes and they did not even answer. Plus they sent back all the share certificates which were sent Special Delivery by ordinary post (risky) instead of waiting until the identity issue is resolved. Been almost 2 months now trying to sort this and still hasn't been. Avoid.

I have been trying for nearly 2 years now to sort some shares which were held by my deceased Mother. Having overcome them loosing the form of Probate Itwice I now seem to take 2 steps forward and one step backwards. The bereavement service seems to be one size fits all and assumes a level of share dealing experience. It can take 45 mins to get a phone call answered and then the member of staff is both difficult to understand and sends out the wrong forms again!! Back to square one it’s so frustrating!!

I have to say the person dealing with me was excellent, very patient and could not fault his assistance. Have to raise though the long phone selection section was a pain.

Bit difficult to get to speak to someone . But when I did was very straight forward and helpful.

I have had to submit proof of ID and Selfie of myself
4 times so far with no success.
What is supposed to take 4 hours has taken 2 weeks

Equiniti have responded quickly to point out my ID was out of date. So I must shoulder some of the blame for the delay.

The 2 staff I dealt with were just excellent , nothing was too much for them and they explained every step of the process

Spoke to Nasir about unlocking my account. Everything progressed smoothly….. and my account is now back to normal. Many thanks.

Anthony Prakash made the completion if forms required to sell my late parent’s shares simple, and saved me, and them if I got it wrong(!), a great deal of time.

The two members of staff I talked to were extremely professional, friendly and helpful through what were potentially difficult discussions regarding by deceased wife’s shareholding.

Kishore the representative who delt with me was efficient,knowledgeable and patient. He navigated me through the log on process with sucsess.

Anthony was both very helpful and knowledgeable and was able to deal with my enquiry very efficiently

Gokul was very professional and polite taking time to fully explain the position.

Anto tremendous. Clear and helpful. Thanks

Your representative was patient and gave me clear instructions

Needed an answer to my question, he was polite and professional with answers
Many thanks

Customer Experience Representative Shaha was first class in resolving my access issue to Santander Shareview. Thanks to her, I could set up my account and login.