Equiniti Anmeldelser 2 299

I spoke to Mr Kevin Veriamani the advisor at Equiniti. He was very patient and addressed my query well.
I am satisfied with his service.

Person I spoke to was very knowledgeable and helpful. Walked me through all the steps I had to take plainly and clearly in a very understandable way. Excellent service.

Customer assistant guided me through the log in

Excellent member of staff helped me so patiently to complete several forms.

Received assistance from Aneesha with Bereavement paperwork over the telephone. She was knowledgeable and very patient, talking me through the steps to complete Small Estates Shares Transaction.

I was at a loss as to how to introduce an account and to list my assets. I am just so grateful to:
Tushar Gupta
Customer Experience Representative
UK Shareholder Services
Equiniti Group,
because he helped me with everything which has gained me experience and confidence. He was so patient and helpful and clear to understand. Thank you so much Tushar.

To all of you individuals on here writing about how great this company is, I want you to try to do a sale order, or a transfer order! I guarantee you, you will have a change of heart, that will be driven by how slow, with no sense of urgency they move…this company is str8 trash..Charles Schwab, sent a transfer request to them on 06/03/26
the request completed on this end on 06/06/2026..But yet AST Equiniti, has not actually sent it, today is 06/11/2026..still nothing..I called them 2 days go, and was told by the phone rep..it usually take 1 day..This is bs..I hate that I have ever did business with these morons..I wished that I could charge the person that referred them to me, for all of the gains that I have watched evaporate while waiting for theses idiots to process a transfer..It’s so freaking annoying..My shares has disappeared from my account on their platform 06/09/2026 and they have not showed up anywhere yet..Electronic transfers does not take 8 days..These people are a bunch of idiots..I’m on the phone now with Danny..barely speak English..giving me the 1 day transfer lie..I don’t really believe that they are tech savvy enough to even operate electronically, and probably mailed a check to me instead.Well. after being placed on hold for 4 mins Danny comes back on the line and informs me that the shares were transferred out on 06/08/2026, but if we have not received them, they must have gotten stuck in between..Not sure what in between means but..I am so exhausted with this..So unprofessional, and ridiculous..

An easy company to deal with.
Spoke with Sushruthi who was very helpful and able to answer all my questions in a friendly and professional manner.A credit to the company.

Aneesha has been brilliant with the service she provided me
Aneesha was very patient with my query
She went through all the systems to look for the shares I held also I has a Breavement query she explained what actions required so that I could resolve my query
Very satisfied with my customer service I received. Simply the best xx

The very nice guy explained everything in detail and was very polite

Gokul, who was the person I spoke to listened to my questions about the forms I had to complete about share transfers and willingly repeated his answers if I didn't understand them first time. He was very patient with me.

Sonali was very patient with me for a long time, helping to talk me through the log in process and finding the documents I need.
As a pensioner it’s very important to have someone on the end of the phone to talk to who is knowledgeable on modern technology.
Excellent service, many thanks.

Was easy to get to speak to an operative who was knowledgable, kind, very courteous, sorted my inquiry efficiently.

Sushrut hi was very patient and listened to my inexperienced questions. The outcome and manner of our conversation was better than I expected. Thank you.

Terrible service. I have been trying to deal with my late mother's one shareholding managed by Equiniti, having previously notified them of her death. They sent me a letter asking me to provide bank details for a small outstanding dividend payment. The letter suggested I register for an account on line to update bank account details but the online form did not work...so I called the number in the letter they sent me asking me to contact them...sat in a queue for 20 minutes ...twice...got told to call in again to the bereavement team (not able to transfer me) because they couldn't do something as simple as update bank details despite their letter telling me to call that number...sat in another queue for the bereavement team for 20 minuts with terrible music and insincere recorded apologies for the delay. Finally resolved the query after an hour. They should sort their online system and/or hire more people in their call centre. Rubbish company grown complacent with slack UK government contracts. To make it worse the rubbish AI call handler can't even say 'Equiniti' properly. Really??!!

The employee I was talking to was very useful and extremely helpful.
He went above and beyond to help me.

Many thanks for your help.

Eventually after being given 5 phone numbers and numerous offers of logging on which did not work I managed to talk to someone who dealt with the problem efficiently. Well done to the operative.

Considering how difficult my query was, Kishore handled it with confidence inspiring proficiency. He was most patient with me considering how ignorant I am when it comes to all this. He gently walked me through the whole procedure I needed to follow.