Was struggling selling a stock but rang customer services who talked me through the process and stayed on the phone throughout. I can’t praise Nivedha enough for her help. Excellent service.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I telephoned for guidance on the process to transfer CSN shares into an ISA account. The agent Manish talked me through what I needed to know with patience and courtesy. All my questions were answere... Vis mer
Selskapet har svart
The customer services agent, Ramsiya, was professional , patient and provided me with the information I needed. She listened to my questions and guided me through the process I need to follow .. a gr... Vis mer
Selskapet har svart
Friendly welcome. Understood my request quickly and explained a much quicker way to achieve what I wanted. Which my previous two calls had failed to advise. Took time to make sure I understood the pro... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Skrevet av virksomheten
Kontaktopplysninger
Storbritannia
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,6
Enestående
771 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra EQi
We are happy to hear that you received great and quick service. We appreciate your feedback!
Good Customer Services
Good Customer Services
When contacting EQi my experience has been positive so far. The staff are patient in understanding your query to then appropriately advice. Particularly, Ramsiya has been very helpful for me on more than one occasion.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EQi
We're happy to hear about the positive customer service experience you've had. It's great to know our staff's patience and helpful advice have assisted you. We appreciate your feedback.
The staff are very helpful
The staff are very helpful. I felt very secure using the website and the layout has been easy to use and well explained.
6. mai 2026
Svar fra EQi
We're happy to hear that our staff was helpful! We appreciate you taking the time to recognize the website's secure and easy-to-use layout.
The lady knew how to help us with our…
The lady knew how to help us with our dealing.
We are not at all raciest but we would say the kind lady was a little difficult to understand at times but she was happy to repeat
Overall a very nice helpful lady
6. mai 2026
Svar fra EQi
We appreciate your positive feedback and are glad the lady was helpful. We'll work on ensuring clear communication for everyone. Thank you for your time.
Useless Company. Use a different investment firm
Useless Company. They do not care about their customers. Interactive Investor and A J Bell are far better
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra EQi
We regret that our service did not meet your expectations. We appreciate your feedback and will use it to improve our services.
Svar fra EQi
We are so happy to hear that you had a great experience with our service. Thank you for your positive feedback!
Nivedha was excellent .
Nivedha was excellent .. they are definitely more on the ball now and v ery engaged and easier to reach customer care
6. mai 2026
Svar fra EQi
We're happy to hear that our customer care is more engaged and easier to reach. We appreciate you mentioning the excellent service you received. Thanks for your feedback.
Although there were difficulties in…
Although there were difficulties in being able to hear each other clearly, Nivedha was calm ensuring my query was answered and successfully dealt with.
Thank you
6. mai 2026
Svar fra EQi
We're happy to hear that your query was successfully dealt with, despite the difficulties in communication. We appreciate you taking the time to leave a review.
Svar fra EQi
We're happy to hear that everything was explained thoroughly. Thank you for your feedback; we appreciate it.
Great help to log back after getting locked out
Great help to log back after getting locked out, quick customer service on the phone
6. mai 2026
Svar fra EQi
We're happy to hear that our customer service helped you regain access quickly. We appreciate your positive feedback and thank you for sharing.
Nivedha excellent speech
Nivedha excellent speech, very good at leading the enquiry and satisfactory consequence and result. Thank you!
5. mai 2026
Svar fra EQi
We're happy to hear that the speech was excellent and the inquiry was led well, resulting in a satisfactory outcome. Thank you for your positive feedback!
So patient , thank you Rahul
Rahul was extremely patient with me to resolve what I thought was an issue that wasn't.
Thank you for your time today Rahul, it's really appreciate
5. mai 2026
Svar fra EQi
We're happy to hear that our support was helpful and patient in resolving the issue. We appreciate you taking the time to share your positive experience with us!
Feedback
I had a query regarding EQI and Shares EQI ISA on my maturing SAYE this year. I contacted your Customer Service and spoke to Ramsiya who was very helpful who answered all my questions and clear for me to understand which options I need to exercise. Thank you
1. mai 2026
Svar fra EQi
We're happy to hear that our customer service was helpful while addressing your EQI and Shares ISA questions. We appreciate you taking the time to share your positive experience.
Fantastic support from Ramsiya in…
Fantastic support from Ramsiya in guiding me the isa process. Which I’m incredibly new and didn’t fully understand. Thanks
1. mai 2026
Svar fra EQi
We're happy to hear that the guidance through the ISA process was helpful! It's great to know that the support was beneficial in clarifying things. Thanks for your feedback.
Ramsiya was very helpful with my…
Ramsiya was very helpful with my queries and resolved what I needed.
1. mai 2026
Svar fra EQi
We're happy to hear that our team member was very helpful with your queries and provided the solutions you needed! We appreciate your feedback.
Ramsiya was polite
Ramsiya was polite, efficient and helpful and very quickly spotted that the address on one of my accounts needed to be updated, which helped me achieve my objective more quickly.
Great service, thanks Ramsiya!
1. mai 2026
Svar fra EQi
We're happy to hear that the service you received was efficient and helpful. We appreciate you mentioning the quick resolution of your address update, and we thank you for your feedback.
Absolutely competent - and they are 'fudging' their reviews.
Explain to me how 37% of their reviews are 1* and yet they have a 4.6* average - something is wrong here.
Tried to change bank details on my child's Trust Fund, sent completed form from the email address confirmed with them on the phone, the same one they send update emails to and the same one shown in the 'Profile' - received a message saying that wasn't the email address associated with the account.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra EQi
We appreciate you bringing the rating discrepancy and your experience to our attention. We'll investigate the rating system's accuracy and the email issue you encountered while updating your child's Trust Fund details. We regret any inconvenience this has caused.
Good service
Ramsiya was very helpful, knowledgeable and had answers for all my questions. She took the time to help me through a dry run which was really appreciated.
30. april 2026
Svar fra EQi
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that the dry run was helpful for you.
Ramisya very understanding
Ramisya was very patient and understanding and carefully resolved the issue that was worrying me.
29. april 2026
Svar fra EQi
We're happy to hear that the staff member was patient and understanding! We appreciate you recognizing their careful resolution of the issue.
Svar fra EQi
We're happy to hear that our team member was so helpful. Thank you for your positive feedback and time!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.