Was struggling selling a stock but rang customer services who talked me through the process and stayed on the phone throughout. I can’t praise Nivedha enough for her help. Excellent service.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I telephoned for guidance on the process to transfer CSN shares into an ISA account. The agent Manish talked me through what I needed to know with patience and courtesy. All my questions were answere... Vis mer
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The customer services agent, Ramsiya, was professional , patient and provided me with the information I needed. She listened to my questions and guided me through the process I need to follow .. a gr... Vis mer
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Friendly welcome. Understood my request quickly and explained a much quicker way to achieve what I wanted. Which my previous two calls had failed to advise. Took time to make sure I understood the pro... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Skrevet av virksomheten
Kontaktopplysninger
Storbritannia
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,6
Enestående
771 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra EQi
We appreciate your feedback and are so glad that our team member was able to resolve your issue effectively. Thank you.
Svar fra EQi
We're happy to hear that you received excellent, courteous, knowledgeable, and helpful service. Thank you for your positive feedback!
Relatively easy to get through to a…
Relatively easy to get through to a person on the telephone. Helpful advice from Ramesh (spelling) and required forms sent by email very quickly
11. mai 2026
Svar fra EQi
We're happy to hear that you found it easy to reach someone by phone. We appreciate you noting the helpful advice and prompt email of forms.
I spoke to a person by the name of…Ramsiye
I spoke to a person by the name of Ramsiye who was very professional very helpful and efficient at helping me with my enquiry.Many thanks for a great service
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EQi
We're happy to hear that our service was helpful and efficient! We appreciate you taking the time to share your positive experience with us.
Quick and easy to deal with
Verification checks were quick and got through to her within a minute of phoning up. Ramsiya resolved my issue very quickly, she was very helpful. Thanks
11. mai 2026
Svar fra EQi
We're happy to hear that the verification checks were quick and your issue was resolved rapidly. We appreciate you acknowledging how helpful the service was!
Quick and efficient customer service
Ramsiya who assisted me was extremely helpful. I was back online to complete the transaction I wanted to in just a few minutes and she insured I had the information needed to follow up as well.
8. mai 2026
Svar fra EQi
We're happy to hear that the assistance you received was extremely helpful. We appreciate you mentioning the quick resolution and the follow-up information provided. Thank you for your feedback.
Svar fra EQi
We're happy to hear that you found our team member helpful and patient. Thank you for your positive feedback; we appreciate it.
Ramsiya was extremely helpful today in…
Ramsiya was extremely helpful today in responding to my questions and resolving the questions I had for transfer of shares, particularly as I had an awful experience with Shareview team and Eqi teams, I had spent 2.5 hours on the phone. I asked this to escalated to a manager to call me back. The call was disconnected after one ring. Again I was on hold for 25 mins until Ramsiya took my call.
8. mai 2026
Svar fra EQi
We appreciate you sharing your experience. We're happy to hear that your questions were resolved. We'll address the issues with the previous interactions to improve our service. Thank you.
Svar fra EQi
We're happy to hear that you received great assistance with opening your ISA and transferring shares. Thank you for your positive feedback.
Nivedha was very helpful gave a clear…
Nivedha was very helpful gave a clear step by step instructions to unlock my account
Really impressed with her customer service
8. mai 2026
Svar fra EQi
We appreciate you sharing your feedback. We're happy to hear the step-by-step instructions to unlock your account were helpful. Thank you for the positive feedback on the customer service.
Great customer service from Ramsiya
Great customer service from Ramsiya. I was having trouble accessing my account but everything was resolved very quickly.
8. mai 2026
Svar fra EQi
We're happy to hear that the account access issue was resolved quickly for you. We appreciate you sharing your positive experience with our customer service.
Excellent service, limited only by a system issue
Great experience. Nivedha provided outstanding attention, explained everything with confidence, and moved my transfer request forward promptly. The only downside is a system‑related technical issue, which isn’t her fault. That’s the only reason this is 4 stars instead of 5. Her service was excellent.
8. mai 2026
Svar fra EQi
We're glad you enjoyed the service provided and appreciate your positive feedback. We regret the technical issue impacted your experience and appreciate you bringing this to our attention. We'll review the matter to improve our systems.
Nivedha was very helpful and super…
Nivedha was very helpful and super patient and understanding as I was experiencing some basic IT issues not related to EQi. Thank you Nivedha, refreshing to get somebody so helpful and patient.
8. mai 2026
Svar fra EQi
We're happy to hear that our support was helpful, patient, and understanding during your IT issues. We appreciate you taking the time to share your positive experience.
Contacted customer service today
Contacted customer service today, unsure what to do with dealing. Ramsyei was very helpful and patient with my questions.
8. mai 2026
Svar fra EQi
We're happy to hear that our customer service was helpful and patient in addressing your questions. We appreciate you taking the time to share your feedback.
Quick and Easy
The call handler I spoke to, Nivedha, was very helpful and was able to answer all of my questions and guided me on the actions needed. It was quick and easy.
8. mai 2026
Svar fra EQi
We're happy to hear that the call handler was very helpful! We appreciate you recognizing their ability to answer your questions and guide you effectively.
The person I spoke to
The person I spoke to - Ramsia - was polite, friendly and very helpful. Unfortunately she was actually unable to answer the main question I had, nor did her computer system allow her to make one change that I wanted.
8. mai 2026
Svar fra EQi
We appreciate your feedback. We're glad the person you spoke with was polite and helpful. We regret she couldn't fully answer your question or make the change you wanted. We'll review this to improve our system's capabilities and agent knowledge.
Well done Nivedhae 10/10
hello team.
I spoke to Nivedhae today she was full off knowledge on the the company's stocke and shares ISA product .
she took the time in explaining it to so I could make clear decision on my investment that is in the thousands. she has great patience with customer. customer service skill 10/10.
would like to say big THANK YOU TO NIVEDHAE.
Pls give Nivedhae this feedback...
regards Don
7. mai 2026
Svar fra EQi
We're happy to hear that our team member was helpful and informative while explaining our products. We appreciate you taking the time to share your positive experience. We will pass along your kind words.
Brilliant experience
7. mai 2026
Svar fra EQi
Thank you so much for leaving a review! We're pleased to hear you had a good experience with us.
Ramsiya was very helpful,
Ramsiya was very helpful,
Patient and friendly. She knew a lot.
A pleasant person to help get things done today 7. 5.26
7. mai 2026
Svar fra EQi
We're happy to hear that our team member was helpful, patient, and friendly. We appreciate you acknowledging their knowledge and pleasant demeanor in assisting you.
Svar fra EQi
Thank you so much for leaving a review! We're pleased to hear you had a good experience with us.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.