Was struggling selling a stock but rang customer services who talked me through the process and stayed on the phone throughout. I can’t praise Nivedha enough for her help. Excellent service.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I telephoned for guidance on the process to transfer CSN shares into an ISA account. The agent Manish talked me through what I needed to know with patience and courtesy. All my questions were answere... Vis mer
Selskapet har svart
The customer services agent, Ramsiya, was professional , patient and provided me with the information I needed. She listened to my questions and guided me through the process I need to follow .. a gr... Vis mer
Selskapet har svart
Friendly welcome. Understood my request quickly and explained a much quicker way to achieve what I wanted. Which my previous two calls had failed to advise. Took time to make sure I understood the pro... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Skrevet av virksomheten
Kontaktopplysninger
Storbritannia
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,6
Enestående
771 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ramsiya was excellent in completingg my…
Ramsiya was excellent in completing my request promptly.
1. juni 2026
Svar fra EQi
We are so glad to hear we met your expectations.
Ramsiya was very polite proffesional…
Ramsiya was very polite proffesional and knowldgeable. Helped me step by step.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EQi
We're happy to hear you received polite, professional, and knowledgeable assistance. We appreciate your feedback.
Excellent service
First Class customer services team that go the extra mile....🚗
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EQi
We're so glad to hear our team provided such excellent service. Thank you for your kind words!
Excellent Service
The member of staff was very calm, professional and helpful.
He quickly understood my problem and it was resolved to my satisfaction.
28. mai 2026
Svar fra EQi
We're happy to hear our staff was calm, professional, and helpful. We appreciate them resolving your problem to your satisfaction.
Really great help and good advise from…
Really great help and good advise from Manish today.
28. mai 2026
Svar fra EQi
We appreciate your feedback. We are glad our team provided great help and advice.
Svar fra EQi
We're happy our team was professional, polite, and helpful. Thank you for your feedback!
Long wait times, but good service
I was on hold for a long time waiting to connect (circa 20 mins) to discuss my child’s CTF which in the end they sorted out quite quickly and to my satisfaction.
27. mai 2026
Svar fra EQi
We appreciate your feedback and are glad we could resolve your child's CTF quickly. We understand waiting can be frustrating.
Kam from EQi was a great help and had…
Kam from EQi was a great help and had amazing support and experience to help me solve my issues. Highly recommended
10. april 2026
Svar fra EQi
We're happy to hear our team member provided amazing support and helped resolve your issues. Thank you for your recommendation!
The assistant stayed on on-line whilst…
The assistant stayed on on-line whilst i setup my ISA account so that i could sell some shares. Very patient and clear instructions
26. mai 2026
Svar fra EQi
We're happy to hear our assistant provided such patient and clear instructions while you set up your ISA account. Thank you for your positive feedback!
Accessing accounts.
I had an email re the latest Lloyds dividend in my EQUINITI account but not one from my EQI investment account for some reason. I then inadvertently used the wrong address to try to access my EQI account but subsequent conversation with RAMSIYA guided me to resolve my problem in a very patient manner.
I thank her very much.
22. mai 2026
Svar fra EQi
We're happy to hear our team provided patient and helpful assistance in resolving your account access issue. Thank you for sharing your positive experience with us.
Super helpful Manish…
I call to speak to one of your experts to undertake a trade between accounts
Manish was super friendly and helpful
Tool time to understand my needs, confirmed back and explained clearly what needed to happen together with fees etc
My husband also needed to undertake a similar transaction and I handed over the phone and following ID verification by Manish he helped my husband with his transaction and some additional questions he had
Thank you for making this so straightforward
21. mai 2026
Svar fra EQi
We are delighted to hear about your positive experience and appreciate you sharing it with us. It's wonderful to know our team provided such helpful and clear assistance for both you and your husband. We are committed to making these processes straightforward.
I was able to reset my account detials
21. mai 2026
Svar fra EQi
We're glad to hear your account details were reset successfully. Thank you for your feedback.
Nivedha
Nivedha
Was a joy to speak to she guided me through setting up a new pin number never lost her patience with Me whereas I was beginning to lose mine.
It’s not easy guiding somebody through this when she can’t see the screen that I am looking at
But in the end, we got there and we even had a laugh at the end of the conversation I wish her well in all that she does.x
20. mai 2026
Svar fra EQi
We're so happy to hear about your positive experience! It's wonderful that our team member could guide you effectively and make the process enjoyable. We appreciate you sharing your kind words.
I spoke with Ramsiya today and she was…
I spoke with Ramsiya today and she was so helpful with my questions and resolved my concerns, she also helped me to find the appropriate forms I needed online
Thanks again!
20. mai 2026
Svar fra EQi
We're happy to hear we could help with your questions and concerns, and assist in finding the forms you needed. Thank you for your feedback!
Very helpful advisor
Very helpful advisor who talked me through a problem I had viewing old contact notes
19. mai 2026
Svar fra EQi
We're happy to hear our advisor was very helpful. We appreciate your positive feedback!
Time and patience required when dealing with “slow”customers
RAMSIYA WAS EXTREMELY PATIENT AND HELPFUL IN. DEALING WITH MY LONG STANDING PROBLEM SHE WAS MOST UNDERSTANDING IN HANDLING MY QUERIES WHICH IN THE END TURNED OUT TO BE OF MY OWN MAKING. MANY LESSONS LEARNT.
19. mai 2026
Svar fra EQi
We're so glad to hear our team member was patient and helpful in resolving your issue. We appreciate you sharing your positive experience with us.
Easy and quick to get through to speak…
Easy and quick to get through to speak to someone. Nivedha was very helpful
19. mai 2026
Svar fra EQi
We're glad we could help quickly. We appreciate your positive feedback.
What an amazing company
What an amazing company , thank you Manish for being so quick to, polite and understanding
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EQi
We're happy to hear you had such a positive experience with our company. We appreciate your kind words!
The customer service assistant was very…manish
The customer service assistant was very helpful, sorting out my issues, giving me realistic timeframe and calling me back when he said he would. Fantastic service.
18. mai 2026
Svar fra EQi
We're so glad to hear our assistant provided fantastic service, resolving your issues and keeping you informed. We appreciate your kind words!
Stay away from EQI!!
Stay away from EQI!!!
2 months of trying to get answers on my Carnival shares, which have been moved to the New York stock exchange, no one can answer my question and a manager will call back, never happens!!!!
Absolute shambles of a company!!!
Happy to take your cash not happy to help after!!!!!!!
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EQi
We appreciate you sharing your experience. We are concerned to hear about the difficulties you've faced and are actively looking into this matter to improve our service.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.