Well you were stupid enough to send a review request well before delivery so.....not great. My product is late, and appears to have spent the week bouncing around L.A. Total own goal. Will update... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordering was fast, efficient and delivery mimicked the same! Opened the box...quick start guide not as easy to understand as we thought. Then, no other help :( Had to watch youtube videos. For the... Vis mer
Everything came in as expected. I have only flown 2 out of the 3 batteries in the kit but the flight went well and while recording 4k for both entire flights I got about 21 minutes of flight which I e... Vis mer
I have always heard about DJI when discussing camera drones. A friend of mine had one and you can easily tell the quality build and detailed user interface was top notch. There may be other drone comp... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Kontaktopplysninger
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hongkong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4,2
Bra
257 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 86 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Super fast shipping
14. juni 2026
Svar fra Djiusa
Dear Customer,
We sincerely apologize for the condition in which your package arrived. We hold ourselves to high standards and take every shipping issue seriously. We are continuously working with our logistics partners to improve packaging and handling. Thank you for your feedback.
Best regards, DJI USA Team
Acabo de escribirle me lo devolvieron…
Acabo de escribirle me lo devolvieron para atrás y nunca me llego.
11. juni 2026
Svar fra Djiusa
Dear Customer,
We are sorry to hear about your shipping experience. We take every delivery issue seriously and are actively working to improve our logistics processes. Your feedback helps us identify areas for improvement. Thank you for sharing this with us.
Best regards, DJI USA Team
Handled my request.
11. juni 2026
Svar fra Djiusa
Dear Customer,
Thank you for your feedback. We understand how important timely delivery is, and we are actively working with our shipping partners to address delays and improve the overall delivery experience. We apologize for the inconvenience and appreciate your patience.
Best regards, DJI USA Team
I looked for the battery life on the…
I looked for the battery life on the site as well as other areas and could not find an up to 18 minute battery time. Support was understating. When I contact the returns, they were the complete opposite. They argued with me and after multiple asks to issue a return. They finally sent the label. I’m now concerned that after flying it one time I may not get a decent refund. Will never purchase a DJI again thanks to the return support.
1. juni 2026
Svar fra Djiusa
Dear Customer,
Thank you for sharing your experience. We take your feedback regarding product information transparency and customer service interactions very seriously. We are continuously reviewing our product specifications and communication standards to ensure a better experience for all customers. Your input is valuable and helps us improve.
Best regards, DJI USA Team
Product didn't work, customer service sucks…
Product was defective as it would not charge or power on. While I realize that happens, it seems like someone would have tested that it would at least power on at some point in the manufacturing process. The issue is the difficulty of their customer serv ice team. A phone rep was very agreeable and promised to have the repair and replacement team email an overnight return label that day. The R&R team had different ideas. They initially wanted pictures of the product looks fine), but ultimately sent a label - for UPS ground. So 1 week to receive the product, three days of back and forth with CS, another week for the return due to ground delivery, and who knows when I will receive the replacement that I could really be using now. If I ever need a similar product, it will not be from these bozos.
5. juni 2026
Svar fra Djiusa
I'm truly sorry to hear about this. I apologize for the negative experience you've had. Our return process requires ensuring the product is free from any external interference, as this safeguards the rights of other customers. We deeply regret the time this has taken. If you have any further questions, please feel free to contact us via email, and we'll do our best to assist you.
Shipping Insurance is Unnecessary and Unfair
Have to drill down to see what is actually in a Combo package as initial picture presentation does not include everything. What really has me giving the poor rating though is the $20 shipping insurance. Had I known it was coming out FedEx with a required signature, I would not have wasted the $20. Nowhere did it indicate this when purchasing. I think it is a scam to get $20 more out of the customers.
9. juni 2026
Svar fra Djiusa
Dear Customer,
Thank you for your feedback. We appreciate your input on our Combo product presentation and shipping insurance disclosure. We strive to provide clear and complete product and shipping information, and we are reviewing how these details are communicated during the checkout process to ensure greater transparency. Our shipping insurance is designed to offer additional peace of mind for our customers. Your comments help us improve.
Best regards, DJI USA Team
The DJI Mini 5 Pro, Excellent performance
The DJI mini 5 pro is an incredible drone with excellent camera quality, smooth flight performance, and reliable obstacle avoidance. Setup was quick, and the controls are intuitive, making it easy to fly whether you're a beginner or experienced pilot.
Battery life is impressive, and the intelligent tracking features help capture amazing aerial footage with minimal effort. Overall, it's a premium drone that delivers exceptional results and is well worth the investment.
10. juni 2026
Svar fra Djiusa
Dear Customer,
We are sorry to hear that you have not received your order. While lost shipments are extremely rare, we understand how frustrating this situation must be. We are looking into the matter and working with our logistics partners to investigate. Thank you for your patience.
Best regards, DJI USA Team
Price was better then any other option…
Price was better then any other option online for what I was looking for, Delivery on time, arrived as ordered.
9. juni 2026
Easy website to navigate
Easy website to navigate, DJi products are available. And easy to access/order…the entire process was seamless. Shipping and delivery of DJI products was as promised…Great product and great customer service!!! I definitely recommend this brand and this vendor!!
10. juni 2026
Worst experience ever
Worst experience ever! Purchase never arrived. Got stuck in label created and never moved from there! It’s been a week and I’m still struggling trying to get my refund. Will
Never buy anything with you again and the customer service WhatsApp answer every 13 hours at night!
7. juni 2026
Svar fra Djiusa
Dear Customer,
We sincerely apologize for the experience you have described. We understand how frustrating it is to deal with a stalled shipment and a delayed refund. We are actively working to improve our logistics tracking and customer service response times. Your feedback is important to us, and we are committed to doing better.
Best regards, DJI USA Team
Neo 2 was delivered when expected and…
Neo 2 was delivered when expected and was well packed.
4. juni 2026
I actually called DJI customer service…
I actually called DJI customer service and was told that DJI doesn’t ship to Alaska but I was able to order it on line, thank you.
6. juni 2026
You said my package was arriving…
You said my package was arriving yesterday and it’s today and it still hasn’t arrived
6. juni 2026
Svar fra Djiusa
Dear Customer,
Thank you for your feedback. We are sorry to hear that your package has not arrived as expected. Our standard delivery window is 3–4 business days, and estimated dates may adjust based on shipping progress. We understand the frustration of an updated timeline and are continuously working to improve tracking accuracy and delivery communication.
Best regards, DJI USA Team
Quick processing of order and charge
Quick processing of order and charge. Product arrived quickly and securely.
6. juni 2026
It’s always nice buying from DJI
It’s always nice buying from DJI, the Neo2 is a fun drone. I’ve flown drones since when you did the programming to several recent DJI drones. Lots of fun!
28. mai 2026
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