Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Absolutely terrible service! Purchased a new drone, wouldn’t connect after 3hrs with technical support sent it back and magically got it to work straight away? After a week all they were willing to... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

It is impossible to contact DJI support here in the UK. If you follow the prompts on the website you go round in an infinite loop from telephone to online support and back, none of which allows y... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Waardeloze service. Retour aangemeld op dag 27 (binnen de termijn van 30 dagen), maar het wordt simpelweg geweigerd. De 'Customer Support Manager' weigert mee te denken en biedt totaal geen ondersteun... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Je suis totalement amoureuse de ma petite OSMO 3 et je me suis aussi bien amusée avec les drones / caméras sur des tournages. J'ai l'impression que la marque DJI a vraiment démocratisé l'usage de ces... Vis mer

Selskapet har svart

Informasjon om virksomheten


Kontaktopplysninger

2,4

Under middels

TrustScore 2.5 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 99 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Absolutely terrible service

Absolutely terrible service! Purchased a new drone, wouldn’t connect after 3hrs with technical support sent it back and magically got it to work straight away? After a week all they were willing to do is just send it back to me! Wouldn’t replace or offer any sort of good will gesture to appease the situation. Personally 2 stars they have is exaggerated and soon be 1 i suspect

Replay from DJI is a token gesture as they have all relevant information but have not done anything to help or appease the situation.

15. april 2026
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Svar fra DJI

Hi Jason, this is DJI Support, thank you for reaching out to us, we noticed that you have also reached out to us via X (formally known as Twitter),to keep the communication simple and clear, we will follow up with you via X. Once again we apologize for any inconvenience this matter has caused you, thank you for your kind understanding and patience while we verify the relevant details with the corresponding team.

Vurdert til 1 av 5 stjerner

It is impossible to contact DJI support…

It is impossible to contact DJI support here in the UK. If you follow the prompts on the website you go round in an infinite loop from telephone to online support and back, none of which allows you to contact anyone about your matter.
It is impossible to create an account from your order details because the website perennially forgets your password which is then impossible to reset.
So simple problems like damaged deliveries are impossible to rectify much less other problems with devices themselves.
All in all a travesty and it feels very scam-like for a big company. Are they just data harvesting log-on details from us poor unsuspecting folk?
So if you have spent big money and received dud items what can you do?

13. april 2026
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Svar fra DJI

16th Apr. update:

Hello CFTao,

Hope you are doing well.

We are following up to let you know that the DJI Customer Support Team sent you another email today to better understand the situation with your package.

When convenient, please kindly check your email and share the relevant information with us. This will help us look into the matter further and assist you as quickly as possible.

Thank you for your understanding and support.

-----------------------------------
15th Apr. update:

Hello CFTao,

Thank you very much for providing the information.

We are truly sorry to learn that this shopping experience with DJI did not meet your expectations. Please rest assured that we take your feedback very seriously.

We also noticed that our DJI Customer Support team has already contacted you by email. To help move this forward as smoothly and efficiently as possible, we kindly recommend checking your email for further details and the next steps.

We sincerely hope to assist you in resolving this as soon as possible, and we appreciate your understanding and cooperation.

-------------------
Hello there,

We are sorry for the inconvenience you have experienced.
To further verify the situation and assist you, could you please confirm whether the order was placed through the DJI official website?

Could you also describe the specific delivery issue you encountered and what kind of assistance you need?
If possible, please provide your order number or case number.

Thank you for your understanding and support. We look forward to your reply.

Best regards,
DJI Support

Vurdert til 3 av 5 stjerner

They should improve their delivery…

They should improve their delivery times. Other than that, everything seems ok.

1. mars 2026
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Svar fra DJI

Update 2026/4/15:
Hello there,

Thank you for your feedback and for your support of DJI products. We’re glad to know that, aside from the delivery time, everything else went smoothly.

At the same time, we sincerely apologize for the inconvenience caused by the delivery taking longer than expected. We truly appreciate you taking the time to share this with us, as your feedback regarding the delivery experience is very important to us. We will also continue working to improve our delivery timeliness and provide you with a better experience in the future.

Thank you again for your understanding and support.
========================
Hello there,

Thank you for your feedback.
To further verify the situation, could you please provide more details about the delivery time issue you encountered?
It would be even better if you could also provide the order number or case number.

Thank you for your understanding and support. We look forward to your reply.

Best regards,
DJI Support

Vurdert til 1 av 5 stjerner

pessima

dopo mesi e mesi che la dji con un certo Mark mi scrive email, dove sono dispiaciuti per la perdita della mia action2 , colpa del dispositivo magnetico difettoso che mi stava per far perdere anche la action6 e che sono per fortuna riesco ad accorgermi di un ulteriore difetto del dispositivo magnetico, cosa fa Dji? Mi da un coupon di 70 euro contro i 209 euro che ho dovuto spendere per sostituire la mia action2, e con un danno sommato di 259 euro (action2) piu' 209 euro (osmo nano). Gli dico che tutto questo non e' serieta', e loro mi rispondono che non hanno potuto appurare il problema. Gli mando le foto del dispostivio magnetico, dicendo che se vogliono ,fanno un ritiro del corriere, cosi' possono appurare il problema. Risultato? Vergogna. Nessuna risposta. Per qualsiasi prova ho l'email di tutti quesi mesi di botta e risposta senza una soluzione.

13. april 2026
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Svar fra DJI

Hi Claudio, hope you’re doing well today.

We regret any frustration this situation may have caused and truly appreciate you taking the time to share your thoughts with us.

After reviewing your case again, regarding the situation you mentioned, the Customer Care Team had previously reached out to you multiple times to explain the details. We also understand that the proposed arrangement was accepted earlier, and the team has followed up and fulfilled what was agreed accordingly. At this time, this represents the maximum level of support we’re able to offer for this case. We genuinely appreciate your understanding throughout this process.

Thank you again for sharing your experience with us. Wishing you a great day!

Vurdert til 5 av 5 stjerner

DJI est une excellente marque qui démocratise l'usage de certaines cams et drones

Je suis totalement amoureuse de ma petite OSMO 3 et je me suis aussi bien amusée avec les drones / caméras sur des tournages. J'ai l'impression que la marque DJI a vraiment démocratisé l'usage de ces outils, anciennement réservés aux pros avec des prix prohibitifs.
C'est totalement accessible, cool, user-friendly et franchement, la cinématique de la petite OSMO 3 est assez époustouflante! J'ai réussi quelques super shots grâce à cette mignonne petite chose! Donc: 5 étoiles sans hésiter! *****

2. april 2026
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Svar fra DJI

Hi There,

Thank you very much for taking the time to share your experience with us. We are truly delighted to know that you were satisfied with your device and that you left such a positive review.

Your kind feedback means a great deal to us. Should you require any assistance in the future, please feel free to reach out to us at any time.

Thank you once again for choosing DJI.

Vurdert til 4 av 5 stjerner

A seguito di una caduta di tensione…

A seguito di una caduta di tensione imputabile alla batteria di un drone DJI Air2S ...mi è stato aperto un caso CAS-31162666-W6Q5H8 dove hanno provveduto alla riparazione - sostituzione del drone; ora quando vado per testare il drone sostituito con seriale 3YT8NCA003T091, mi accorgo che questo esemplare è affetto da un GRAVE difetto, cioè rende foto e video sfocatissimi in fase di riprese in volo. Anche stavolta l'ho rispedito in assistenza dove gli hanno assegnato il CAS-31470494-T0J1N9. Una volta in sede di ispezione e verifica mi viene comunicato che nessun difetto è stato riscontrato, quando invece gli ho allegato una micro SD dove ho trasmesso tutte le clip video realizzate ed indistintamente tutte con sfocatura che le rende inutilizzabili in toto. Però, dopo un fitto scambio di E-Mail con il Servizio Assistenza post vendita, e GRAZIE alla cortesia e qualificata disponibilità delle operatrici, sono riuscito a veder coronata la mia richiesta di riparazione ed il tutto gratuitamente e comprensiva di spese per la spedizione. Che dire,... il Centro Assistenza Tecnico DJI a volte fà un pò "soffrire" di palpitazioni, ...ma poi, tutto è bene quel che finisce bene. GRAZIE ... e chiedo venia per la mia petulanza dettata da impegni lavorativi.

9. april 2026
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14th Apr. update:
Hello Ernesto,

Thank you very much for your patience.

We are very glad to see that your repair case has been completed, and the shipping information for your device has already been sent to you by email. Please kindly check your email for more details regarding the shipment.

Thank you again for your understanding and support.

------------------------------------
11th Apr. update:
Hello Ernesto,

Hope you are doing well. We would like to kindly follow up on your repair case.

We noticed that our relevant team previously contacted you by email to collect more information so that further inspection could be carried out more effectively. When convenient, please kindly check your email and provide the requested information according to the instructions.

Thank you for your understanding and support.

----------------------------------------
Hi there, thank you for reaching out, please accept our sincere apology for any inconvenience this has caused. Thank you for providing the relevant case number, we will verify the information and follow up with you on this matter. We are grateful for your understanding and support. We look forward to your reply.

Vurdert til 1 av 5 stjerner

Dji with another smack in the face for existing customers

*** UPDATE 12 April 2026

Well as can be seen as a long term user and investor in the DJI Ecosystem as evidenced here they do not care at all about current users they just want to sell to new users who need the accessories in order to make as much profit as possible.
I like many others have invested thousands of pounds in their equipment, I personally started with the Phantom one and the action one and many more, so it is rather insulting that they deliberately decide to ignore us in the hope we will go and buy the drone with controllers we don’t need.
There is a word for this and if you don’t believe me Google it. That word is Enshitificataion and this is a classic case

*** UPDATE Saturday 11-04-2026 ***
Well there it is…the DJI cut and paste corporate reply.
First they ask for my email knowing trust pilot don’t allow emails the ask for my email and then the corporate cut and paste.
Considering that the decision to withhold the drone only option is being DELIBERATELY withheld as a cynical money making smack in the face to current DJI users they then double down with the insulting cut and paste garbage .
So we now know exactly what DJI think of its current customer base as they do not even have the courtesy of actually have a human reply to these reviews on here.
Also a simple glance at the really low Trust Pilot rating and other cut and paste replies on here the Antigravity is looking more and more attractive

Update *** so here is Dji asking me for my email address knowing full well trust pilot does not allow email addresses. Wow what wonderful customer service **$

Yet again DJI are offering existing users a huge smack in the face with the release of the Avata 360. The drone only option is ‘out of stock’ leaving only the fly more bundles available’
I like many existing and loyal customers am deeply rooted in the DJI ecosystem and so already own the controllers on offer and I like many others will not be forced to buy them again.
If they really wanted to stand by their current customer base (which obviously they don’t) then they could offer a drone only fly more combo that came with 2 extra battery’s and a charger.
Thank a bunch

10. april 2026
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Svar fra DJI

11th Apr. update:
Hello Gabriel Avalon,

Thank you for taking the time to share your feedback. We truly appreciate your support as a valued DJI customer, and we fully understand your concerns.

Generally, product availability may be influenced by several factors, including logistics arrangements, regional stock allocation, transportation schedules and market demand. At the moment, the DJI Avata 360-related options in the UK are still in pre-order, so available purchase options may probably be limited.

To stay updated, we recommend clicking “Notify Me” in the lower right corner of the product page. Please leave your email address to be notified when the item becomes available. For the most up-to-date information, we also suggest checking the official DJI website from time to time.

We truly appreciate your patience, understanding, and continued support.

-------------------------------
Hi there, thank you for reaching out, please accept our sincere apology for any inconvenience this has caused. In order for us to support you efficiently, could you please provide the following information:

1. Email address:
2. Your current Location (Country): Are you currently located in UK?

Thank you for your understanding and support. We look forward to your reply.

Vurdert til 5 av 5 stjerner

Hervorragender Kundenservice – kostenlose Reparatur und sogar neue Avata 2 erhalten!

Ich bin wirklich begeistert vom Kundenservice von DJI und möchte deshalb eine 5-Sterne-Bewertung dalassen.

Ich bin mit meiner DJI Avata 2 in einem Lost Place geflogen. Während des Flugs ist sie plötzlich etwa 20 Meter in die Tiefe abgestürzt. Durch den Sturz ist der Rahmen gebrochen und der Gimbal hat danach nicht mehr richtig funktioniert.

Ich habe daraufhin den DJI-Kundenservice kontaktiert und sehr schnell Hilfe bekommen. Sie haben mir direkt ein Formular für eine Reparaturanfrage geschickt und ich konnte das Paket kostenlos zu ihnen einschicken.

Kurz darauf habe ich einen Bericht über den Schaden bekommen. Darin stand ebenfalls, dass der Rahmen gebrochen war und der Gimbal beschädigt wurde. DJI hat mir dann mitgeteilt, dass sie alles kostenlos reparieren.

Bevor das Paket wieder zu mir zurückgeschickt wurde, hat mich der Kundenservice sogar noch einmal angerufen, um sicherzustellen, dass ich keine Fragen mehr habe und ob alles für mich passt.

Ein paar Tage später kam das Paket zurück – und zu meiner Überraschung war es sogar eine komplett neue Avata 2. Ich musste überhaupt nichts bezahlen, obwohl ich kein DJI Care hatte und nur noch innerhalb der normalen 2-jährigen Garantie war.

Wirklich ein hervorragender Kundenservice – schnell, unkompliziert und sehr kundenfreundlich. Vielen Dank an DJI!

8. mars 2026
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Svar fra DJI

Hi There!

Thank you very much for taking the time to share your after-sales experience with us. We are truly delighted to know that you were satisfied with our service and that you left such a positive review.

Your kind feedback means a great deal to us. It not only encourages our team, but also motivates us to continue improving on our service standards so that we can provide satisfactory experience for our customers.

Should you need any assistance in the future, please feel free to stay in touch with us at any time.

Thank you once again for choosing DJI.

Vurdert til 1 av 5 stjerner

Blijf er van weg. Koop het bij gecertificeerde verkopers

Waardeloze service. Retour aangemeld op dag 27 (binnen de termijn van 30 dagen), maar het wordt simpelweg geweigerd. De 'Customer Support Manager' weigert mee te denken en biedt totaal geen ondersteuning. Regels worden hier blijkbaar ter plekke verzonnen.

24. februar 2026
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Svar fra DJI

Hi there, thank you for contacting us, and we sincerely apologize for any inconvenience caused. We are committed to providing you with assistance and will need to coordinate with the relevant team to further investigate this matter. Could you please provide any reference numbers, such as an order number or case ID (CAS)? We are here to help and will follow up promptly.
--------
4.12 update
Hi there, hope you’re having a great weekend.

We’re sorry for any inconvenience caused and truly appreciate your patience. We noticed that the relevant team has already provided a solution via email, and your device is currently on the way.

Thank you for your understanding and support. If you have any further questions, we recommend continuing the follow-up via email for more efficient assistance.

Vurdert til 1 av 5 stjerner

Absolute garbage!

Absolute garbage! Very advanced tech, that surely is cool when it works. When it does not function anymore, you get NO support and the product becomes a brick as DJI blocks you from using it.

Vasted thousands (NOK) and DJI could not care less appearantly. Never again.

9. april 2026
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Svar fra DJI

Hi there, thank you for contacting us, and we sincerely apologize for any inconvenience caused. We are committed to providing you with assistance and will need to coordinate with the relevant team to further investigate this matter. Could you please provide any reference numbers, such as an order number, SN code or case ID (CAS)? We are here to help and will follow up promptly.
---------------------------
4/1 update
Hi Kay Seljeseth, hope you’re doing well.

Sorry to follow up again, and we sincerely apologize for any inconvenience this may have caused. As we haven’t received your reply, we’re currently unable to proceed further based on the available information.

To better understand your situation, could you please help share any reference information, such as your order number, SN, or case ID (CAS)? This will help us gain a clearer understanding of your case and see how we may assist further.

If you have any questions, please feel free to reach out to us anytime. Thank you for your time and understanding, and we look forward to your reply.

Vurdert til 5 av 5 stjerner

Schnell, freundlich, günstig, zuverlässig

Drohne gecrasht. DJI Reparaturservice entdeckt, Kontakt aufgenommen und dann lief alles wie von alleine. Versenden, Kostenvoranschlag (ca 50 % günstiger als erwartet, PayPal und drei Tage später hatte ich eine neue Drohne, im wahrsten Sinne des Wortes! Super Service und in der Kommunikation sehr freundlich.

8. april 2026
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Hello Max,

Thank you very much for taking the time to share your after-sales repair experience with us. We are truly delighted to know that you were satisfied with our service and that you left such a positive review.

Your kind feedback means a great deal to us. It not only encourages our team, but also motivates us to continue improving and refining our service standards so that we can provide an even better experience for our customers.

Should you need any assistance in the future, please feel free to stay in touch with us at any time.

Thank you once again for choosing DJI.

Vurdert til 1 av 5 stjerner

Absolut enttäuschender Kundenservice – so geht man nicht mit Kunden um.

Ich habe bei DJI Ersatzteile bestellt, die laut Sendungsverfolgung „zugestellt“ worden sein sollen. Tatsächlich wurde das Paket jedoch einfach vor meiner Haustür abgelegt – ohne Abstellgenehmigung und ohne persönliche Übergabe. Entsprechend ist die Ware nie bei mir angekommen.

RDas Zustellfoto beweist sogar, dass das Paket ungesichert vor der Tür stand. Trotzdem weigert sich DJI konsequent, den offensichtlichen Zustellfehler anzuerkennen, und versteckt sich hinter den Angaben von DHL.

Statt eine Lösung anzubieten, wurde ich mehrfach aufgefordert, selbst zur Polizei zu gehen – obwohl das rechtlich überhaupt nicht meine Aufgabe ist. Verantwortung wird hier vollständig auf den Kunden abgewälzt.

Besonders kritisch: Trotz klarer Sachlage und eindeutiger Beweise keinerlei Entgegenkommen, keine Kulanz, kein echtes Interesse an einer kundenorientierten Lösung.

Erst durch Einschaltung von PayPal konnte ich mein Geld zurückerhalten. Ohne diesen Schritt wäre ich vermutlich auf dem Schaden sitzen geblieben.

Für ein Unternehmen wie DJI ist das ein Armutszeugnis. Kundenservice sieht anders aus.

Klare Warnung: Im Problemfall steht man hier allein da.

Update 10.04.2026 auf die Antwort von DJI:

Und wieder beweist DJI, dass sie keine Ahnung haben oder wahrscheinlich auch kein Interesse an einer Aufklärung haben.

Frage an DJI: Warum gilt eine Sendung als „zugestellt“ ohne ordnungsgemäße Übergabe – und warum soll der Kunde das Risiko tragen?

Ich bitte DJI um eine offizielle Stellungnahme dazu.

In meinem Fall wurde eine Bestellung von DHL Express als „zugestellt“ markiert. Der Zustellnachweis zeigt jedoch eindeutig, dass das Paket einfach unbeaufsichtigt vor meiner Tür abgestellt wurde – ohne Unterschrift, ohne persönliche Übergabe und ohne Genehmigung für eine solche Ablage.

Als ich nachsah, war das Paket nicht mehr da. Ich habe es nie erhalten.

Trotzdem lehnte der DJI-Support sowohl Ersatz als auch Rückerstattung ab und berief sich ausschließlich auf den Zustellstatus des Transportunternehmens. Stattdessen empfahl er mir, Anzeige bei der Polizei zu erstatten.

Nach deutscher Rechtsprechung trägt der Verkäufer das Verlustrisiko während des Versands, bis die Ware tatsächlich an den Kunden oder einen Bevollmächtigten übergeben wurde. Eine Zustellung ohne Übergabe oder Genehmigung zum Abstellen des Pakets gilt nicht als erfolgreich abgeschlossen.

Und ja, der Verkäufer kann selbstverständlich den Wert der Sendung bei DHL EXPRESS aus den gleichen vorgenannten Gründen geltend machen! Nach meinen Recherchen hat dies DJI entgegen der Aussage überhaupt nicht versucht! Grundsätzlich ist dies nur vom Versender möglich und nicht vom Empfänger.

Dies wirft eine grundlegende Frage auf:

Warum behandelt DJI eine solche Sendung als ordnungsgemäß zugestellt und wälzt das Risiko damit faktisch auf den Kunden ab?

Ist dies die offizielle Unternehmensrichtlinie von DJI?

In meinem Fall konnte das Problem nur über PayPal, nicht über den DJI-Support, gelöst werden.

Ich würde mich über eine klare Stellungnahme von DJI oder den Moderatoren freuen, wie solche Situationen beurteilt werden und wie die Kundenrechte dabei berücksichtigt werden.

25. mars 2026
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Svar fra DJI

We sincerely apologize for any inconvenience caused. In order to better assist you in resolving the issue, could you please provide the relevant case number or order number? We will do our utmost to help you with your problem and look forward to your reply.

Best regards,
DJI Support Team
-----------
4/10 update
Hi there,

Hope this message finds you well.

We take your case seriously, and regarding the order, we would like to give you some updates.

Your case has already been reviewed by the customer complaint handling team. Based on the information currently available, the team has been in contact with you multiple times and has provided detailed explanations. According to the shipment documentation and delivery confirmation from DHL, the parcel was marked as successfully delivered in the carrier’s records. Additionally, DHL has declined our logistics investigation claim. We’re sorry that, under the current circumstances, we are unable to proceed with a refund or replacement.

If you have any further questions or additional information to share, please feel free to reply directly to the previous email, or you could directly contact the courier DHL. Thank you for choosing DJI. We appreciate your understanding and support, and we wish you a wonderful day.

Vurdert til 1 av 5 stjerner

DJI Scammer

Please be cautious when considering a purchase from DJI. Ensure that you receive exactly what you pay for. I am still waiting for a refund or some sort of voucher after paying £50.00 for an issue that was not my fault. They insisted on the payment. As I've mentioned, there seems to be a pattern of scams, so I urge you to take extra care before making any purchases.

6. april 2026
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Hi there,

We are truly sorry for the inconvenience and frustration this situation may have caused. We fully understand your concern and sincerely appreciate your patience and understanding throughout this process.

To help us follow up on your case more efficiently and work towards the best possible solution, could you please provide your CAS reference number? You can find it in the confirmation email sent by DJI Support. If you do not see it in your inbox, please also check your spam or junk mail folder.

Once we receive your case number, we will review the details immediately and do our utmost to coordinate the best resolution for you.

We sincerely apologize again for the inconvenience caused and truly appreciate your cooperation. We will make every effort to ensure a smooth and satisfactory resolution for you.
-----------------------
4/7 update
Hi Jesh,

Thank you for reaching out to us. We’re sorry for the inconvenience and frustration this situation has caused.

Based on your description, we would first like to confirm whether the issue you are referring to is the same case you reported in June 2025.

If it is the same case, we would like to kindly clarify a few points.

First, regarding the repair charge you mentioned, please understand that the repair solution was provided in accordance with our after-sales service policy. After reviewing the device details and inspection results, the issue was identified as “Aircraft Frame broken” due to physical damage, which is why a paid repair was required. The above findings were previously explained by the relevant team, and we also noticed that the repair case had already been processed and the device shipped out earlier.

In addition, since your initial feedback, we have taken your case very seriously and worked with you to reach an agreed solution. The relevant team has also followed up with you multiple times to provide further assistance. If you have any further questions, please feel free to reach out to the team at any time.

We fully understand how you feel and sincerely apologize again for the inconvenience caused throughout this process. If there is anything further we can assist you with, please feel free to let us know.

Thank you for your understanding and support.

Vurdert til 1 av 5 stjerner

Slechte support!!

Ik heb een van de slechtste klantenservice-ervaringen ooit gehad met DJI.

Ik heb legaal een DJI-drone gekocht via een officieel veilingplatform, met volledig eigendomsbewijs. De drone is echter nog steeds gekoppeld aan het account van de vorige eigenaar en de verkoper weigert de koppeling ongedaan te maken of kan dit niet.

De reactie van DJI? Ze weigeren te helpen en verschuilen zich achter hun "privacybeleid", terwijl het duidelijk gaat om een legitieme koper die geen toegang meer heeft tot zijn eigen product.

Dit betekent dat hun systeem het volgende mogelijk maakt:

- Iemand verkoopt een drone
- Houdt deze gekoppeld aan zijn account
- En de koper blijft achter met een volledig onbruikbaar apparaat
- dit geeft ruimte voor fraudeurs om drones op een verkeerde manier te verkrijgen en te verkopen via veilingen (waar ze niet aansprakelijk gesteld kunnen worden, wetende dat ze een drone verkopen die gelockt is).

DJI erkent deze situatie en erkent ook mijn eigenaarschap, maar weigert nog steeds actie te ondernemen.

Kortom, als er iets misgaat, sta je er volledig alleen voor zelfs als je een legale en officiële aankoopprocedure hebt gevolgd van een tweedehands drone.

In het kader van e-waste ook erg bijzonder dat er zo duizende drones die 100% in orde zijn niet kunnen vliegen. Ik heb nu een dure plastic baksteen liggen.

Erg teleurstellend. Dit is niet wat je verwacht van een premium merk.

5. april 2026
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7th April Update:
Hi there, hope you are doing well.

We’re sorry that we haven’t received your reply yet. If you have any further questions, please feel free to contact us again at any time.
We also apologize for the unpleasant experience. Currently, the account associated with the flyaway case can only be unbound by the original owner. We kindly suggest that you try contacting the original owner again.

As the account and password are considered the user’s virtual assets, DJI is committed to protecting users’ personal privacy and asset security. Therefore, we are unable to directly unbind the device without authorization from the original account holder.

If you believe there is an issue with this second-hand transaction, you may file a complaint with the platform where you made the purchase or pursue legal channels for further appeal. We will fully cooperate with the relevant departments if needed.

Thank you for your understanding and support.

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Hallo,

Hartelijk dank dat u uw situatie met ons heeft gedeeld. Het spijt ons oprecht dat deze ervaring voor zoveel frustratie en ongemak heeft gezorgd. Wij begrijpen volledig hoe teleurstellend het is wanneer een apparaat dat u legaal heeft aangeschaft niet direct gebruikt kan worden zoals verwacht.

Wij nemen uw zaak serieus en willen u zo goed mogelijk ondersteunen bij het verdere proces. Om ervoor te zorgen dat wij uw dossier nauwkeurig kunnen terugvinden en de juiste interne teams kunnen inschakelen, verzoeken wij u vriendelijk om uw casenummer met ons te delen.

U kunt dit nummer vinden via de onderstaande stappen:

1. Open de bevestigingsmail die u heeft ontvangen van DJI Support
2. Zoek in de e-mail naar het referentienummer dat begint met "CAS-"
3. Controleer ook uw spam- of ongewenste e-mailmap indien u de e-mail niet direct kunt vinden

Zodra wij uw CAS-referentienummer hebben ontvangen, zullen wij de bijbehorende gegevens onmiddellijk controleren en actief samenwerken met de betrokken teams om mogelijke vervolgstappen te beoordelen en u zo goed mogelijk te ondersteunen bij het vinden van een passende oplossing.

Nogmaals bedankt voor uw geduld en medewerking. Wij blijven uw zaak nauwlettend volgen en zullen ons best doen om het verdere verloop zo soepel mogelijk te laten verlopen.

Vurdert til 1 av 5 stjerner

DJI doesn’t seem to prioritize clear, user-friendly instructions, which makes their products unnecessarily difficult to use.

It looks like the producer of DJI microphones doesn’t really care about providing clear and detailed instructions — neither in electronic form nor in printed manuals. Instead of getting proper guidance from the manufacturer, I have to go online and rely on advice from other users. One user says one thing, another says something completely different. And if both the transmitter and receiver aren’t connecting, it just makes me wonder — why not explain this in a manufacturer manual in a clear and respectful way for customers?

2. april 2026
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5th April Update:
Hi there,

We regret that we haven't received your reply yet, and we truly apologize for any inconvenience caused.

At the moment, we’re not sure which specific product model you are using, and we also do not yet know the exact issue you are encountering. If you have time, please feel free to contact us anytime and describe the problem in more detail, so we can provide you with more targeted assistance.

Thank you for your understanding and support.

-------------------------------------------------------------------

Hi there, we sincerely apologize for the inconvenience caused. Could you please confirm whether you have already contacted our support team? We are committed to providing you with all necessary assistance, and if you could share any reference number, we will be able to coordinate further with the relevant team.

Additionally, would you kindly provide a detailed description of the issue you are experiencing? This will help us offer more targeted support. We look forward to your reply.

Vurdert til 1 av 5 stjerner

The proposed solution to the issue of a…

The proposed solution to the issue of a lost drone and the malfunctioning app that is supposed to assist in its recovery has been insufficient. Despite the lack of a resolution from management and the unresponsiveness of the email correspondence, the situation remains unresolved.
Dear Kash,

This email is to inform you that I am moving forward with posting a formal review of my experience across social media and consumer review platforms.

The customer service and policies DJI is forcing me to accept are completely inadequate. After a total failure of the "Find My Drone" feature—a primary reason for my purchase—DJI has refused to take accountability. Offering a mere 30% discount to repurchase equipment that failed me, while also requiring me to pay for a replacement battery that was lost due to your technical shortcomings, is an insult.

Your "best and final" offers do not reflect the significant financial loss or the poor support experience I have endured. Potential customers deserve to know that DJI does not stand behind its advertised recovery technology or its users when that technology fails.

Regards,
Dear Kash,

I am writing to express my concern regarding the replacement unit for my Flyaway case.

It is unacceptable that I am being asked to pay nearly full price (with only a 30% discount) for a device that may be used or refurbished. Given the cost, I expect a brand-new replacement.

Please let me know how we can resolve this, as I find these terms disturbing and unsatisfactory.

Best regards,

Jayson

29. mars 2026
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Hello Jason,

Thank you for taking the time to share your feedback with us. We are truly sorry to learn that this experience has been disappointing and frustrating for you, and we fully understand your concerns.

We have noted that the DJI Customer Care Team has already reached out to you by email and is continuing to follow up on your case. When convenient, you may kindly refer to the email for the detailed explanation of the proposed solution and the information provided by the team.

We sincerely appreciate your patience and understanding.

Vurdert til 1 av 5 stjerner

I have been flying drones for 7 years

I have been flying drones for 7 years. I started with a phantom four. Recently i purchased a mini four k. Took it out of the box went through all the setup protocol and firmware update. Initial flight took off 350 feet in the air clear line of site. I live on top of a Hill. Forward to about 500 feet and the drone disconnected from a controller and instead of returning home. It landed in the woods. DJI will not guarantee or warranty its defective product and wants to charge me for the repairs.

23. mars 2026
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4th April Update:
Dear there,

We're sorry for any inconvenience caused, and we regret that we haven't received your reply yet.

When you have a moment, please kindly check our previous comment and provide requested information so that we could follow up and verify the situation for you.

Please remember, whenever you need assistance, feel free to reach out to us anytime - we're always here to support!

-------------------------------------------------------------------

Hi there, thank you for reaching out, please accept our sincere apology for any inconvenience this has caused. In order for us to support you efficiently, could you please provide the following information:

1. Your Name:
2. Email address:
3. The serial number (SN) of your device:
4. Your current Location (Country): Are currently located in the US?
5. Case Number (if any):

Could you also share with us if you have reached out to us yet?

Thank you for your understanding and support. We look forward to your reply.

Vurdert til 5 av 5 stjerner

Alles super und schnell

Alles super und schnell. Super Support. Habe um 13 Uhr bestellt und um 18 Uhr war das Paket schon unterwegs zu mir. Per Dhl Express
Am nächsten Morgen war es schon in der Zustellung.
Jetzt kommt ein aber. Dji hat ihren Job super gemacht. Aber dhl Express ist der größte Müll überhaupt. Das Paket war in der Zustellung und der Fahrer hat eingetragen das ich das Paket verweigert habe. Nach vielen Telefonaten und 20 mal es tut uns leid. Wurde mir dann gesagt es kommt am nächsten Tag nochmal. Aber da das gleiche. Dann habe ich angerufen und gesagt sollte das Paket nicht heute hier ankommen dann werde ich den Fahrer am Depot abfangen und mit ihm da Problem besprechen. Und dann ohne E-Mail oder sms wurde das Paket dann über den Zaun geschmissen. Ein Paket was 600 kostet einfach mal über den Zaun. So ein Müll Verein.
Aber egal alles ist gut gegangen und ich kann mich über meine Dji osmo freuen. Vielen Dank an das Team.

1. april 2026
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Hi there, thank you very much for taking the time to share such detailed feedback with us.

We’re truly glad to know that you were satisfied with DJI’s order processing, shipping speed, and overall support experience. It’s great to hear that your package was dispatched so quickly and that you’re now able to enjoy your DJI Osmo.

At the same time, we’re very sorry to learn about the delivery issue you experienced with DHL Express. Although the courier service is handled by a third party, we still take this kind of feedback very seriously, as it directly affects your overall experience. We have noted the situation you described and will pass your feedback on to the relevant team for further attention and improvement.

We’re also relieved to know that the package was ultimately delivered safely and that everything turned out well in the end. Thank you again for your recognition of DJI. We sincerely hope you enjoy using your product, and should you need any assistance in the future, please feel free to reach out to us anytime.

Vurdert til 1 av 5 stjerner

pessima qualita

pessima qualita, ho comprato il drone lo usato in un posto dove ci sono pochi alberi e si e schiantato da due metri di altezza e si e spezzato in due un ala avendo pure i sensori. 1200 euro dji 5 pro non e come vi dicono attenti a cosa comprate. Ripeto pessima qualita e tutta plastica. Avrebbero potuto rinforzare le ali.

28. mars 2026
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2026/3/30 update
Hi there, this is the DJI Support Team.

We’re very sorry to hear about what happened, and we fully understand your frustration.

To help us look into this further, could you please share the device SN with us? If you already have a case number, please also provide it for our reference. Once we receive the details, we will do our best to check this further for you. Thank you for your understanding and support.
==================================
Hi there, thank you for reaching out, please accept our sincere apology for any inconvenience this has caused. In order for us to support you efficiently, could you please provide the following information:

1. Your Email address:
2. Your Device Model: Are you referring to DJI Mini 5 Pro?
3. The serial number (SN) of your device:
4. Your current Location (Country):
5: Case Number (if any):

Could you also share with us if you have reached out to us yet?

Thank you for your understanding and support. We look forward to your reply.

Vurdert til 2 av 5 stjerner

DJI Service Bangkok

DJI Service. In December 2025 I asked them what They would like me to do with a faulty Osmo Action remote controls. A month later a 2nd remote control had failed. Without waiting for DJI any longer I sent both faulty units to to their service centre in Bangkok. No acknowledgement of receipt so....so on the 10th of February:
Greeting sir

We already received the products. The inspection time around 2-3 weeks, It's a lot of products here.

If have any update we would inform you sir.

On the 24th of February:
Hi

Please you sharing invoice when you purchase device

I sent them the details of o e which was purchased 11 months before it went faulty. The other did not have an invoice as it was itself a replacement for a faulty unit and had only been used for a couple if weeks and was sent back in its box.

On the 17th of March I sent them another message:

Good Day. Do you have any news for me regarding your intentions with my 2 remote controls please.

in return They sent me a message quoting product number and adding if these were mine. I replied I had no idea but they were 2 x remote controls.

I then sent them a further message:

Well? You still have not given me any information for the 3rd time of asking. We are now approaching 4 months with no communication from you.

Getting blood from a stone might be easier than getting information from DJI.

This review has led to a response from DJI asking for details, however, they have not left an address on how I should contact them. They ask for serial numbers, you have the records so you have that information. You ask for case numbers. Really? You have had them for 4 months, send them back to me and I will read the numbers back to you. You already have my email and line address which you have been reluctant to use.

Again a reply from DJI with no address to contact them. I do not have the serial numbers or case numbers. What I do have is an acknowledgement of receipt which I had to ask for. This From DJI Service centre Bangkok 10th Feb:

Greeting sir

We already received the products. The inspection time around 2-3 weeks, It's a lot of products here.

If have any update we would inform you sir.

I have now received an answer from DJI. They say one was out of warranty, this would be the one they sent to replace another faulty unit and was kept as a spare, it lasted less than a month in service which was why it was returned in its box with paper labels still attached. They offered me a replacement for 2950B. As I can buy one mail order for 2300B this does not seem a deal worth considering. I now have had 4 of these units, they have all failed, I will not be buying anymore. The other unit is awaiting a replacement to arrive.

28. mars 2026
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2026/3/30 update
Hi there, this is the DJI Support Team. We’re truly sorry to hear about your experience, and we understand how frustrating this prolonged process must have been for you.

When convenient, could you please kindly provide us with the relevant information again, such as any available case number, serial number, or other related details, so we can further look into this with the relevant team for you? We truly appreciate your patience and understanding, and we’ll do our best to help check this further.
=================================
Hi there, thank you for reaching out, please accept our sincere apology for any inconvenience this has caused. In order for us to support you efficiently, could you please provide the following information:

1. Email address:
2. The serial number (SN) of your device:
3. Case Number (if any):

We will verify with the relevant team once we have the relevant information. Thank you for your understanding and support. We look forward to your reply.

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