Well you were stupid enough to send a review request well before delivery so.....not great. My product is late, and appears to have spent the week bouncing around L.A. Total own goal. Will update... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordering was fast, efficient and delivery mimicked the same! Opened the box...quick start guide not as easy to understand as we thought. Then, no other help :( Had to watch youtube videos. For the... Vis mer
Everything came in as expected. I have only flown 2 out of the 3 batteries in the kit but the flight went well and while recording 4k for both entire flights I got about 21 minutes of flight which I e... Vis mer
I have always heard about DJI when discussing camera drones. A friend of mine had one and you can easily tell the quality build and detailed user interface was top notch. There may be other drone comp... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Kontaktopplysninger
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hongkong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4,2
Bra
257 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 86 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
No package
Everything, dji printed a incorrect address label which
Led to UPS delivering it(nobody home) and then I requested it be redeliverd they confirmed it but decided to send it back anyways.. I talked to the supervisor and was told it was tracked down and will be back for redelivery to me which turned out to be a lie..so now my son has no BIRTHDAY PRESENT AND I HAVE NO IDEA WHERE THE PACKAGE IS BECAUSE OF BEING LIED TO SEVERAL TIMES BY UPS.. HELP IS NEEDED TO GET MY SONS PRESENT TO HIM ASAP!!..!!.
31. mai 2026
Svar fra Djiusa
Dear Customer,
We are truly sorry to hear about this situation, especially given the significance of your son's birthday. We understand your frustration with the delivery process and the communication you received. We are working closely with our shipping partners to investigate this matter and improve our handling of such cases. Your feedback is taken very seriously.
Best regards, DJI USA Team
Great service before and after the sale…
Great service before and after the sale was made, excellent customer service. Super fast delivery. I plan to purchase another drone in the near future.
2. juni 2026
Svar fra Djiusa
Friend, thank you so much for sharing. This provides valuable advice for other friends who want to buy it.
Svar fra Djiusa
Dear Customer,
Thank you for your feedback. We are sorry to hear that your refund experience did not meet your expectations. We are continuously reviewing and improving our return and refund processes to make them smoother for our customers. Your input helps us identify where we can do better.
Best regards, DJI USA Team
selection of products
selection of products was outstanding . the website was/is easy to navigate. and shipping was quick
2. juni 2026
I just got the DJI neo this week and I…
I just got the DJI neo this week and I got to use it today. I'm still learning about this drone but it's getting easier every time
2. juni 2026
Great service
Great service. Wish that warranty could be added within a few days after purchase
1. juni 2026
this company IS NOT an authorized DJI dealer,
This store presents itself as an authorized DJI dealer, which can be misleading for customers.
After contacting DJI Global directly, I received written confirmation that this company IS NOT an authorized DJI dealer, despite the claims made on their website and marketing materials.
Because of this, I reached out to clarify my order and product authenticity concerns. Unfortunately, the product I received was not in new condition and appeared to have been previously opened and used.
I also contacted their support team regarding this issue, but my messages were not properly addressed or resolved.
Based on my experience, I would strongly recommend verifying dealer authorization directly with DJI before making a purchase from this seller.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Djiusa
Friends, all our products are original and authentic; if you encounter any problems with the products, please contact us.
--djiusa.com Team
Above and beyond
The website was fairly easy to navigate, and the delivery was so fast. I was not sure I was going to get it in time for the event. I was hoping to have it for and you guys definitely stand on business when it comes to shipping. The product arrived, sealed, and completely as it should be. I have not yet activated and used it but more than likely will today.
31. mai 2026
Fast shipping, no support
Order shipped and arrived fast. Impossible to get any support via anything but phone.
30. mai 2026
Svar fra Djiusa
Dear Customer,
Thank you for your feedback. We are glad to hear that your order shipped and arrived quickly. We appreciate your input regarding support channel options and are continuously working to expand the ways customers can reach us. Your comments are valuable and help us improve.
Best regards, DJI USA Team
Item arrived fast
Item arrived fast. Great packaging. Great communication. Recommend them!
29. mai 2026
Fast delivery
I needed this item for a project and received it in just a few days, fast delivery and great price
29. mai 2026
Ordered on a Tuesday arrived on Friday…
Ordered on a Tuesday arrived on Friday evening amazing drone
27. mai 2026
This website is TRASH!!
This website is TRASH!!! I've had nothing but issues with them since ordering. They keep blaming their shipping issues on UPS. 2 weeks with a bunch of BS and then when tracking info FINALLY shows up, my order gets CANCELLED for no reason and package gets returned to sender. DO NOT ORDER FROM HERE!!!!
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Djiusa
Dear Customer,
We are sorry to hear that your experience fell short of expectations. We understand your frustration with the shipping delays and the cancellation of your order. We are actively working with our logistics partners to improve tracking reliability and reduce these types of disruptions. We appreciate your feedback and take it seriously.
Best regards, DJI USA Team
delivery was on time
8. mai 2026
dji mini 3 pro amazing
ong dji mini 3 pro top 5 btw gapped 50 surrons and starks amazing delivery fr even my dog wanted sm cop this rn
28. mai 2026
Anmeldelse skrevet uten oppfordring
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