These company has great customer service and support team. I encourage anyone who is in this industry to do business with them, you will not be disappointed.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a really good experience with this company, but unfortunately I decided not to go through with them. I communicated with Drew Walker for around 4 months regarding a DJI O4 Air Unit Pro. He was c... Vis mer
Selskapet har svart
The process of sending my drone in for repair and the communication with Drone Nerds has been just what I was looking for. Although the part for my repair was out of stock at the time of repair I was... Vis mer
Selskapet har svart
Extremely happy with my experience. Jose went above and beyond in helping me figure out which drone was best suited for my line of work. Thank you so much for being so kind and I will 100% always reco... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We are an authorized DJI Dealer & Repair Center offering a full line of DJI products and accessories, customization and upgrades. On top of being a stop shop for all drone related needs, customer satisfaction is our #1 priority. We offer an amazing in store experience, coupled with knowledgeable representatives and an inviting atmosphere.
Kontaktopplysninger
4,7
Enestående
239 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
These company has great customer…
These company has great customer service and support team. I encourage anyone who is in this industry to do business with them, you will not be disappointed.
22. juni 2026
Anmeldelse skrevet uten oppfordring
I was assisted very cordially in the…
I was assisted very cordially in the store building when I went to drop off the drone and when I went to collect it. also, when asking some questions by phone. the technician that assisted me was Jos.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Professional service
Professional service, courteous, kind and knowledgeable people! I’m so impressed with their level of expertise and know-how! Thanks Drone Nerds!
9. juni 2026
Anmeldelse skrevet uten oppfordring
The whole process was smooth
The whole process was smooth. They have great communication and quick turnaround times. Everything you could ask for.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Great repair
Good communication, quick turnaround time. Well packed. Back in flight!
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Thank you for the great review! We're happy to hear the communication and turnaround time met your expectations. Getting you back in flight is what it's all about! We appreciate your business and look forward to supporting you again.
Extremely happy with my experience
Extremely happy with my experience. Jose went above and beyond in helping me figure out which drone was best suited for my line of work. Thank you so much for being so kind and I will 100% always recommend Drone Nerds .
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Thank you for the kind words! We're so glad Jose was able to help you find the right drone for your work. We'll make sure he gets the recognition he deserves. We appreciate your support and your recommendation, and we look forward to serving you again!
Reliable and honest drone repair
The process of sending my drone in for repair and the communication with Drone Nerds has been just what I was looking for. Although the part for my repair was out of stock at the time of repair I was provided updates with every step along the way. Thank you for being so communicative and helpful!
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Happy to help, Connor! Thanks for taking the time to leave a review!
I was devastated that our drone was…
I was devastated that our drone was going to be DOA right before our vacation to the Caribbean, but the folks at Drone Nerds really stepped up to the plate.
In addition to honesty, something I truly value is communication. The team at Drone Nerds effectively kept me in the loop throughout the process.
I definitely recommend both the repair/service and customer care departments (sorry, individual names escape me)!
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Thank you so much for the kind words! We know the timing was stressful, so we’re glad our team could help and keep you updated throughout the process. We truly appreciate the recommendation and hope you had an amazing trip!
Great place to get drone repaired
We sent a 3t out for repair and drone nerds and were very happy with drone nerds repair process. Our technician Yamel was great! Yamel was very communicative, fair on pricing, and quick to get us a reolution! I'm happy to know that we can send our drones in the future to drone nerds.
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Thank you for the great review! We’re so glad you had a positive repair experience with us. Yamel will really appreciate the shoutout. We’re happy we could provide clear communication, fair pricing, and a quick resolution. We look forward to helping with any future drone service needs!
I had a really good experience with Drew Walker
I had a really good experience with this company, but unfortunately I decided not to go through with them. I communicated with Drew Walker for around 4 months regarding a DJI O4 Air Unit Pro. He was completely transparent along the way and he helped me out with every question I had. I ended up pulling out of my reservation because I found a better deal on a prebuilt drone that would be less work for me, and he saw my refund out in a VERY timely manner. If I ever need help again, I’ll definitely be going with DroneNerds.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Thank you for the thoughtful review and kind words about Drew! We’re glad we could help throughout the process and make everything as transparent and smooth as possible. No hard feelings at all on the reservation cancellation, and we’re happy you found a setup that worked for you. Also, great timing: we actually started shipping the DJI O4 Air Units today! If you still need one, feel free to reach out to Drew and we can make sure one of these units goes to you. We truly appreciate your support and hope to work with you in the future.
Was nervous, but wow!
Was really nervous sending the drone to an organization I knew nothing about. Worked out fantastic! Good communications and repair was quick - and more than fair!
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Thank you for trusting us with your drone repair. We know sending it to someone new can feel like a big leap. We’re so glad we could turn those nerves into a great experience. Clear communication, fair pricing, and quick turnaround are exactly what we aim for, and it means a lot to hear that came through. We truly appreciate your support and hope to help anytime you need us again!
-The Drone Nerds Team
Super fast drone repair
I took my drone to Drone Nerds because one of the legs was broken. Honestly thought it would take at least a week, but they surprised me.
Dropped it off on Wednesday — they did the diagnostics the next day and fixed it the day after. Super fast.
Jose was the technician who worked on it — really appreciate his work. They didn’t just repair the leg, they also calibrated everything and tested it before giving it back.
Got my drone back working perfectly, like nothing ever happened. Really smooth experience, no stress at all. Would definitely go back if I ever need anything again.
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Hi Victoria! Thank you so much for letting us know how we did. I'll be sure to pass this feedback on to Jose for you!
-The Drone Nerds Team
I was attended very cordially in the…
I was attended very cordially in the store building when I went to leave the drone and when I went to pick it up. Also, when asking some questions by phone. The technician that attended me was José.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Thank you for your kind words!
We’re glad to hear you had a great experience both in-store and over the phone. José will really appreciate the shoutout, and we’re happy he was able to take good care of you throughout the process.
We truly appreciate your support and are always here if you have any questions or need assistance.
-The Drone Nerds Team
DJI Mini 3
Great services and knowledgeable repair on my DJI Mini 3 propellor arm. In fact, the parts were back ordered and the Jose found the parts on Amazon. I ordered them and shipped them directly to Drone Nerds. It was fixed the next day. Will use them for all my service and repairs moving forward. The only negative feedback is that they don't answer their phone or return voicemails- you need to open a ticket online.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Thank you so much for the thoughtful review, Michael. We’re really glad to hear you had a great experience and that Jose was able to help keep things moving by finding those parts and getting your repair turned around so quickly.
We also truly appreciate your feedback on communication. While our ticket-based system is designed to provide direct and efficient support once a case is assigned, we understand that phone accessibility is important and we’re actively working on ways to improve that experience. Thanks again for your support, it means a lot to us.
-The Drone Nerds Team
Awesome Shop
Drone Nerds is a straight up professionally run business. They be sure to record and photograph anything you bring to them for repair. They respond quickly to emails and answer questions and address concerns in a timely manner.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Thank you for the kind words! We’re glad to hear our process and communication stood out to you, especially the care we take in documenting each repair and keeping you informed along the way.
We truly appreciate your support and are always here if you have any questions or need assistance in the future.
-The Drone Nerds Team
Professional and Helpful
Unfortunately DroneNerds was unable to solve my issue due to manufacturer's software. However, they were very helpful in getting me to the proper channels for fixing the issue. They gave me clear, honest and timely communications.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Thank you for your thoughtful review. While we’re sorry we weren’t able to resolve the issue directly due to the manufacturer’s software limitations, we’re glad our team could help guide you to the right solution and provide clear, timely communication along the way.
We truly appreciate your understanding and your kind words, and we’re always here if you need anything in the future.
-The Drone Nerds Team
GREAT SERVICE
Great service from beginning to end. Very friendly folks and very good communication
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Thank you, Raphael! We're thrilled to hear you had a great experience with our team. Providing excellent service and clear communication is our priority, and we appreciate your kind words! Looking forward to serving you again soon.
Yael was so patient
Yael was so patient , kind and persistent.
It took 3 months but we finally got our drone and controller back. The controller was stuck in customs. Yael kept after DJI until they finally sent us a new controller.
He is a great example of what customer service should be. Jim and Yvonne Evans
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Hi Jim and Yvonne,
Thank you for taking the time to share this. We truly appreciate your patience throughout the process and are glad we could help get everything resolved.
We’ll be sure to pass your kind words along to your technician. Please don’t hesitate to reach out if you need anything in the future.
-The Drone Nerds Team
I'd trust this site
They were unable to fulfill my order in a timely manner, but they were the best price for DJI O4 air unit. Turns out any form of that air unit, including in drones, anywhere near this price was on back-order, even from China directly.
I gave it a good wait. Eventually they said they didn't know when they were getting in new ones, so they were able to immediately refund the order.
Good customer service and I understand that this crazy world offers few promises these days. It's not like they were intentionally jerking me around and that's really all one can ask.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Hi Caleb,
Thank you for taking the time to share this. Your understanding really means a lot to us.
You summed it up well. The DJI O4 Air Unit has been extremely difficult to source across the board, and unfortunately that left us without clear timelines for a while. We always want to be upfront in those situations, even when the answer is not ideal.
I also wanted to let you know, as luck would have it, we finally have an ETA and it is sooner than any of us expected. If you are still interested, we can place you back into your original backorder position so you are guaranteed to be among the first units from the incoming shipment.
We really appreciate your patience and your kind words about our team. Thank you!
Drone Nerds delivered outstanding…
Drone Nerds delivered outstanding service on my DJI Inspire 2 repair. Mario was exceptionally helpful, taking time to thoroughly explain the work and suggesting effective solutions to run DJI Assistant 2 on my laptop. Their honesty and professionalism are rare today. I highly recommend them and will use their services again.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Drone Nerds
Thank you for the kind words and for trusting us with your DJI Inspire 2 repair.
We’re glad to hear that Mario was able to walk you through the work and help you get DJI Assistant 2 running on your laptop. Taking the time to explain things clearly is something we always aim for, so it means a lot to hear that it made a difference.
We truly appreciate your recommendation and look forward to helping you again anytime you need us. Safe flying! 🚁
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.