Well you were stupid enough to send a review request well before delivery so.....not great. My product is late, and appears to have spent the week bouncing around L.A. Total own goal. Will update... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordering was fast, efficient and delivery mimicked the same! Opened the box...quick start guide not as easy to understand as we thought. Then, no other help :( Had to watch youtube videos. For the... Vis mer
Everything came in as expected. I have only flown 2 out of the 3 batteries in the kit but the flight went well and while recording 4k for both entire flights I got about 21 minutes of flight which I e... Vis mer
I have always heard about DJI when discussing camera drones. A friend of mine had one and you can easily tell the quality build and detailed user interface was top notch. There may be other drone comp... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Kontaktopplysninger
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hongkong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4,2
Bra
257 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 86 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
It’s very nice to have a drone that is…
It’s very nice to have a drone that is reliable and responds as it should.
Nice drone, nicely done!
19. juni 2026
A superior product but I won’t purchase…
A superior product but I won’t purchase a guarantee again because I think it’s really unnecessary to have to sign for $125 item when my iPhone which cost $1100 I did not have to sign for. The product was delayed for two days because I was not home with the time and I live in a gated subdivision, which is pretty secure
18. juni 2026
I bought this as a gift for my…
I bought this as a gift for my boyfriend and he loves it. The features are great as well as the camera quality
2. juni 2026
READ THIS IF A FIRST TIME DRONE USER
READ THIS IF A FIRST TIME DRONE USER. I purchased a drone and didn’t even take it out of the packaging before returning it due to issues with the terms of service and the privacy notice you are required to read and acknowledge before flying. Took pictures of the return, received the shipping label, returned it at UPS, followed the tracking number - all of it. YET THE COMPANY WILL NOT REFUND ME. It has been about a month since the return was processed. BE CAREFUL BUYING DRONES FROM THIS COMPANY.
21. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Djiusa
Dear Customer,
Thank you for taking the time to share your experience. We are sorry to hear that your return and refund process has taken longer than expected, particularly given the care you took in following every step. We understand how this can undermine trust, and we take such feedback very seriously. We are actively working to improve our return processing timelines to ensure a more reliable experience for all customers.
Best regards, DJI USA Team
Flying with DJI
Easy to make the order and online support. The products are robust and provide a great experience to fly with the drones.
21. juni 2026
No parts for 3 months.
Drone needed repair one week after arriving. Told it will be 3 months for parts. What ?
21. juni 2026
Svar fra Djiusa
Dear Customer,
We are sorry to hear that your drone required repair so soon after arrival, and we understand your frustration with the quoted timeline. As an authorized DJI retailer, we recognize that after-sales service turnaround is an area where the overall experience can be improved, and we are actively communicating feedback to the relevant teams. Thank you for sharing this with us.
Best regards, DJI USA Team
This is a small drone with good quality!
The company delivered the drone within a week, which I consider very fast! The video quality is excellent! The flybys and object tracking are absolutely stunning!
20. juni 2026
El peor servicio que he recibido
El peor servicio que he recibido, no recomiendo el dron, es muy caro oara lo que ofrece y la compañía no es responsable, si quieren una recomendacion les diria alejense de esta marca, responde al comentario pero no al cliente siguen siendo deficiente, lonideal serial que me permitieran devolver el producto y me devuelvan mi dinwro, pero tienen políticas cerradas chinos tenían que ser, el artefacto es invasivo hace que tu teléfono sea más lento ocupa y consume menoria asi cononla bateria, la respuesta es al control es lenta las camaras son mediocre en fin una porquwria por el precio, para un aparato de juguete por este precio hay mejores productos en el mercado
20. juni 2026
Svar fra Djiusa
Dear Customer,
We are sorry to hear that our service did not meet your expectations. We take feedback about both product value and customer support very seriously, and we are continuously working to improve across all areas. Your comments help us identify where we can do better.
Best regards, DJI USA Team
I was told the DJI would be delivered…
I was told the DJI would be delivered by June 10th but the drone was not shipped from DJI until June 8th. The drone label did not leave your warehouse in time to meet the delivery date so I was unable to take the drone to Switzerland which is why I purchased the drone to begin with. Thanks for wasting my time
8. juni 2026
Svar fra Djiusa
Dear Customer,
We sincerely apologize that your order did not arrive in time for your trip to Switzerland. Our standard delivery window is 3–4 business days, and shipping timelines may extend when weekends fall within the processing window. We understand this was a time-sensitive purchase and deeply regret the impact on your plans. We are reviewing our dispatch processes to ensure more accurate delivery expectations going forward.
Best regards, DJI USA Team
Falls very short on expectations
The actual drone works very well but I was sent a fully defective battery for my drone and they won’t take responsibility or send me a replacement one. They lied about the drone being under warranty through the official DJI aswell. Save yourself the headache, don’t buy from them.
25. mai 2026
Svar fra Djiusa
Dear Customer,
We are sorry to hear about your experience with the battery and warranty process. Product quality and accurate warranty information are matters we take very seriously. We are reviewing our quality assurance and after-sales communication standards to ensure customers receive clear and consistent support. Thank you for your feedback.
Best regards, DJI USA Team
This was a little scary because some…
This was a little scary because some people were saying this was a scam but I think they are confusing djius with djiusa at least I bought a 4k maverick drone and it arrived on time and works good so unless they put Spyware in here then I really like it
28. mai 2026
DJI mini 4
The fast delivery and updates were outstanding the drone combo was more than I expected
15. juni 2026
This is a great drone!
15. juni 2026
Svar fra Djiusa
Thank you for your feedback. We understand your frustration with the delivery timeline. Our standard shipping window is 3–4 business days, and orders placed on weekends may experience a slight delay as shipments are processed on the next business day. We appreciate your patience and are always working to improve our delivery experience.
Best regards, DJI USA Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.