Well you were stupid enough to send a review request well before delivery so.....not great. My product is late, and appears to have spent the week bouncing around L.A. Total own goal. Will update... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordering was fast, efficient and delivery mimicked the same! Opened the box...quick start guide not as easy to understand as we thought. Then, no other help :( Had to watch youtube videos. For the... Vis mer
Everything came in as expected. I have only flown 2 out of the 3 batteries in the kit but the flight went well and while recording 4k for both entire flights I got about 21 minutes of flight which I e... Vis mer
I have always heard about DJI when discussing camera drones. A friend of mine had one and you can easily tell the quality build and detailed user interface was top notch. There may be other drone comp... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Kontaktopplysninger
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hongkong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4,2
Bra
257 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 86 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Purchase and Delivery Experience Good, Service Offerings are Non Existent in the USA
The purchase of the drone and delivery services were good experiences with one major failure that causes my rating to be a 1. No information posted or was displayed to me indicating that DJI USA had suspended service work on drone products and the main reason I purchased directly from DJI USA was to be able to purchase the Care service product. Now I have a great drone (Neo 2), but cannot get the service I want from DJI. I am researching 3rd party alternatives. Had I known of the suspension, I would have purchased the drone from a 3rd party.
17. juni 2026
Svar fra Djiusa
Dear Customer,
Thank you for your honest feedback. We are glad to hear that your purchase and delivery experience were positive, and we understand your frustration that DJI Care Refresh availability was not clearly communicated at the time of your order. As an authorized DJI retailer, we recognize the importance of transparent product information, and we are actively working to improve how coverage options are presented on our website. We also offer our own insurance plan that can be purchased alongside your order as an alternative. Your feedback helps us do better.
Best regards, DJI USA Team
Bring back DJI Refresh for the USA
Bring back DJI Refresh for the USA. Make sure to retroactively validate coverage for drones purchased while DJI Refresh was unavailable.
22. mai 2026
Svar fra Djiusa
Dear Customer,
Thank you for sharing your thoughts on DJI Refresh availability. We understand how important comprehensive coverage is for drone ownership, and we appreciate your feedback regarding retroactive validation. As an authorized DJI retailer, we actively relay customer input to the relevant teams, and your comments have been noted. Thank you for taking the time to reach out.
Best regards, DJI USA Team
I received the product as expected
I received the product as expected, product works fine, great option to buy my first drone.
1. juni 2026
Legit!
Everything, price, shipping, legit!
Will consider djiusa.com for ALL my future DJI needs!
9. juni 2026
The promised delivery deadline was not…
The promised delivery deadline was not met, and as I was temporarily in the USA, I did not receive the product. I have already requested the cancellation of the order and the corresponding refund.
16. juni 2026
Svar fra Djiusa
Dear Customer,
Thank you for your feedback. We are sorry to hear that your order did not arrive within your time in the United States. Our standard delivery window is 3–4 business days, and shipping timelines may extend when weekends fall within the processing window. We understand how arrangements involving travel make delivery timing especially critical, and we regret that this did not work out on this occasion. We are continually working to improve our shipping accuracy and communication to better serve all customers.
Best regards, DJI USA Team
I love my mini 4pro but the air3S is a huge step up!
I’ve wanted an Air3S for months & was so excited to see that I was finally able to order one in the US. I jumped right on it and have been thrilled with its performance! It s a huge step up from my mini4pro which I also love! I’ll continue using both of them often. The power & weight of the air3S will be much better on windy days. This drone is amazing!
21. juni 2026
I purchased a DJI Mini 5 Pro from DJI…
I purchased a DJI Mini 5 Pro from DJI USA on April 30, 2026.
Affter successfully activating and test-flying it, I accidentally triggered the "Flyaway" status. Consequently, the DJI Mini 5 Pro became locked and completely unusable—effectively rendered dead—even though I still physically possess the drone, all accessories, the remote controller, and the original invoice. Neither DJI USA nor DJI Support could offer any assistance to resolve the issue. To this day, the device remains unusable. DJI USA's post-sales support is extremely poor.
21. juni 2026
Svar fra Djiusa
Dear Customer,
Thank you for sharing your experience. We are sorry to hear about the difficulty you encountered with the Flyaway status lock and that our support team was unable to resolve the situation to your satisfaction. We understand how frustrating it is to have a fully functional device become unusable due to a system-level issue, and we take such cases very seriously. We are continually working with the relevant teams to improve the support experience for these types of scenarios. Your feedback is valued.
Best regards, DJI USA Team
I had read great reviews about DJI USA…
I had read great reviews about DJI USA on a few forums and they were all true. Shipping was super fast!
I've only done a test flight of my Mavic 4 Pro but it's pretty amazing, especially compared to my original Mavic Pro!
16. juni 2026
Shipping was very fast
Shipping was very fast. Purchasing was simple. Would do business again.
7. juni 2026
Everything was excellent
9. juni 2026
Svar fra Djiusa
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience with our customer service team did not meet expectations. We take the quality of our support very seriously and are continuously working to improve the service we provide at every touchpoint. Your comments are valued and will be shared with our team.
Best regards, DJI USA Team
The Product arrived but its not working
The Product arrived but its not connecting or holding charge and I need the mic for next week
21. juni 2026
Svar fra Djiusa
Dear Customer,
We are sorry to hear that your product arrived with connectivity and charging issues, especially given your upcoming need for the mic. We understand how disappointing this is. Product quality and reliability are priorities we take seriously, and we are continuously working to strengthen our quality control processes. Thank you for bringing this to our attention.
Best regards, DJI USA Team
Delivery was fast and easy to order
Delivery was fast and easy to order. Got the Osmo 8 gimbal on sale with free shipping and really enjoying the use of it. Excellent product and very good quality. I’m having a lot of fun with it and will definitely purchase more products from DJI in the future.
21. juni 2026
Love the experience and quality.
21. juni 2026
The product is phenomenal
The product is phenomenal. This was just a great addition from snaptain. The app is well built and gives background. The shipping was great and they communicated well
3. juni 2026
Excellent return policy
Excellent return policy. Drone arrived as listed in perfect condition.
12. juni 2026
1st drone and I dont regret it!!!!!
But my first drone through DJI, shipped fast and even though the unit was refurbished, it seemed brand new
1. juni 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.