Deliveroo Anmeldelser 

Poor service. Unreliable and not trustworthy. They basically lie about the delivery timing to get orders.

Escalation team is a joke turnaround time is 24 hours no sense of urgency horrible experience. Hear me out mistakes happen and they should be proactive and deal with them deftly. I don't eat fish got two fish dishes instead of the meat and steamed veggies. I took a photo of the wrong items and a photo of the receipt, then proceeded to explain to the deliveroo customer service what had happened. They instead said, we have to share with the escalation team and get back to you in 24 hours! Unheard of! we are honest people being scammed and treated dishonestly. I asked for the correct item to be delivered and shared everything short of a pint of my blood or my first born. This company is going downhill so fast in terms of customer satisfaction and it's clear as day. No resolution and generic answers!

Zero stars I have received the wrong order photos attached and order 0397 and even after sharing my photos and receipt with Mohammed he wouldn’t deliver the correct item on top of that he said I will transfer you to escalation team it has been 1 hour . Ridiculously and lowly company scammers shame on them

Deliveroo UAE is adding ridiculous cost on food price.

Mani mean at bait al mandi is 31 derhams and deliveroo is charging 47 derhams + 4.5 delivery charges + 1.2 service fees. 20 derhams extra on the actual cost of the meal and is also taking commission from the restaurant

I placed an order twice today with Sugar Gram to the same address. Deliveroo cancelled the first order and the second order was never delivered. It was my friends birthday and I wanted to surprise them but I eventually got surprised as the second order was delivered elsewhere after me giving the proper address and I never got a call from Deliveroo to advise me about my order. I buy food from them almost everyday. It such a shame that they spoilt my friends birthday.

The delivery driver got a wrong mobile number and instead of finding ways to reach to me since it's just an office address he left and falsely confirmed my order as delivered. Deliveroo don't have contact numbers of their rider and i was waiting for 30 minutes at our reception. If there is a number to contact i should have able to call him.

2 things - false confirmation and disorganized contacts of their personnel and customer service.

If there is less than a star you don’t even deserve it.
Don’t waste your time consumers by ordering through such losers as even the customer service manager doesn’t want to talk to me when my order is not confirmed for 2 hours. And even their customer service doesn’t know customer service basics.
Losers by all means

Worst piece of shot delivery service.
No customer service
No refunds (takes them 10 days min te refund stolen food)
Phone almost always unavailable
Chat doesnt work
No way of reaching drivers
Food arrives cold and messed up
Prices are horrible

Worst food delivery company in the UAE. Talabat and Noon are much better. Deliveroo orders are always late.

I am extremely disappointed with the service I received during my recent order. One of the items was missing, and instead of helping, your customer representatives, Sara Islam and Mohamed, were incredibly incompetent and rude. They didn't even bother to check with the restaurant about the missing item.

I had to call the restaurant myself at 2 AM to find out that your delivery person only picked up one item and left the other behind. Despite being hungry at that hour, it was the restaurant, not Deliveroo, that took responsibility and sent their own person to deliver the missing item.

I spoke to three different customer service representatives from Deliveroo, but all were dismissive and unhelpful, refusing to take any further action. This lack of support is unacceptable.

Don't be fooled by Deliveroo. Talabat and Careem provide much better service and actually help if your order is incomplete. Deliveroo doesn't care about their customers at all.

"Salads by Carluccio's offers a delightful array of fresh, healthy, and delicious salads paired with hearty soups, making for unbeatable value combos. With delivery spanning Downtown, Dubai Marina, and Arabian Ranches, they cater to diverse tastes. Don't miss out—order now on Deliveroo for discounts and wholesome satisfaction!"

I ordered my order, the address was correct, everything was correct. I never received my order, it was indicated delivered. I waited more than four hours. Nothing received, it's unacceptable, they don't want to reimburse me.

If i could give -5 i honestly would. What a waste of time and money. Not once have i received a full order.
NOT WORTH IT

If I could leave 0 stars I would. Food arrived it was ice cream, completely melted with non of the toppings I paid for or any of the sauces. 150aed for nothing and Deliveroo won’t refund me or even speak to the restaurant!

I only post rarely but I'm hopping mad. Just had a run in with Deliveroo. We ordered a takeaway from the Hu Nan Chinese restaurant in Leeds via Deliveroo yesterday.The delivery window was given as between 1715 and 1745.

The delivery driver eventually arrived at 18.07. He started by asking for our "code" - which has never happened with any other delivery companies. We told him. He then handed me the bag, and it didn't seem like it contained the food we'd ordered, so I opened it to check. There was no food, just 3 or 4 drinks cans.

We told the delivery guy it wasn't our order. Initially he insisted it was, then went running back to his car - taking the bag with him. He came back saying it wasn't his fault (which we didn't think it was anyway).

We then phoned the restaurant who (quite abruptly, though I suppose it was Friday night so they would have been very busy) said refunds were nothing to do with them, and we needed to contact Deliveroo for one.

And that's when it went wrong. I completely accept that mistakes happen, but what marks decent customer service is how those mistakes are handled. In this case very badly!

The first response from Deliveroo:

Thanks for getting in touch with us, and I'm sorry to hear about the problem with your order.
To assist us in reviewing your claim, we do actually need photo of the affected items that you received.

Best wishes,
Krezza
Deliveroo Customer Care

What? There's nothing about taking a photo on the website. So told them we didn't have a photo. Next response:

Thanks for getting in touch.

So we can make sure that orders are successfully delivered, you may be asked to provide your rider with a two digit code. Once this has been received, a delivery can be deemed as successful. I can see that your rider obtained this code, so we won't be providing a refund/credit/redelivery in this instance. We're sorry for any disappointment this may cause.

Best wishes,
Jasmin
Customer Care

Once again, nothing on the website about not giving the code until you've checked the order - and I doubt the delivery people would be happy to stand around while you did. Also - the guy asked for the code BEFORE he handed the bag over, like it was a prerequisite.

Surely Deliveroo could check with the restaurant- who must know the wrong order was sent - or with the delivery guy? Anyway luckily, the entire exchange was captured on our Nest camera, so it's indisputable. Told Deliveroo this, and they showed no interest.

I won't be using the Hu Chan restaurant (Raglan Rd, Leeds) again, nor Deliveroo. We normally use Just Eat and have never had any problems.

It's now in dispute with Amex. It's only £33, but it's a matter of principle.

Phew - glad to get that off my chest. And remember: if someone suggest Deliveroo, just say NO!

Business to business service is SO BAD! They just ate my money for five months and they always make me do so much hard work for my product pictures in the end to just get rejected just because they waited a whole month to even review them and then they go “oh your product pictures are not in the good format or your link expired” SO WHY DO YOU WAIT A MONTH. And when they call they want it immediately. TELL ME HOW ITS POSSIBLE TO DO THAT THREE HOUR JOB IN FIVE MINUTES!! I want a refund or else I will sue your company and report those employees to the board of directors and you can happily be unemployed.

Very bad services and support for the shop…

Worst delivery app, the drivers get lost, they deliver to different address or drive to opposite directions, you most of the time don’t get your food. I don’t recommend at all

I cannot eat cheese at all, it makes me sick. Every time I order from Deliveroo, I ask them not to add cheese onto my food. Again today, my meal arrived with cheese on it after I specifically told them "NO CHEESE!!!" This is not the first time that it has happened. Every time that this happens, I am left hungry and having to try and figure out another solution. Why give customers the option to add or remove certain ingredients if you are not going to full fill on the request? Removing or adding an ingredient is not a suggestion.

TERRIBLE CUSTOMER SERVICE!
More than 1h delay for the food, I couldn’t receive the order anymore i had to leave to work. They didn’t cancel the order apart from my request. They just advise me if i couldn’t it to dispose it after when i get home. Money lost!