COURTS Singapore Anmeldelser 

Courts has proven itself to be one of the most ridiculous and customer‑unfriendly retailers I’ve ever dealt with. Missing one delivery apparently means I must pay $10 for redelivery, drag myself down to the store to claim a climate voucher, and then reschedule in person. This is not just inconvenient — it’s insulting.

If I have to go to the store anyway, why bother with online shopping? The first delivery attempt had no issue scanning the voucher at my doorstep, yet suddenly Courts invents a nonsensical rule for the second attempt. It reeks of incompetence and a complete lack of logic.

When I complained, the “solution” was a robotic apology and asking if I wanted to cancel. That’s not customer service — that’s Courts washing their hands of responsibility. It shows zero respect for customers’ time, money, or trust.

This company’s policies are absurd, punitive, and downright hostile to customers. Courts has lost me as a customer permanently, and I strongly warn others: if you value convenience, fairness, or basic respect, avoid Courts at all costs.

Bought a new System 3 Media aircon from Courts in Dec 2025 for my new resale flat. Only realised all the 3 fcu not cold when moved in and reported to Courts on 23 May as it is under warranty. Till today the source of leakage was not found and Courts after sale customer service is slow in respond and not responsive thereafter despite emails. No follow on the case by them. The case was floating between their aircon installer team and Media team with no outcome. The latest incident is gas not charged up by Media team after pressure test. As a customer, I have suffered months of aircon not available and wasted of half a year warranty till now!

trash, installment interest could buy you another 2 set of anything youre buying. insane. on top on that their selling price is much higher than market.

so that gave them front door and back door high interest charges. trash hope you all go brankrupt

Chris Jeremy earnestly assisted with information when i was shopping for a Samsung moniter. I appreciate his help. He is definitely a value member of your organization. He made the difference for me, thanks!

Never properly inform us of the arrangements and timing. Told us that the aircon would be coming 3-7pm. She told us that when the aircon casement come, just pay the person for installation.

The delivery guy came and told us that the installation team would be installing on separate timing. Called the customer service, told her that we were not given an installation date also were not informed that installation would be after the agreed timing? She told us that theres nothing she could do or even check for us if there is any installation timing?

The installation guy suddenly dm us saying he would be coming after 9pm? Unable to arrange earlier? We took a day off for this? Our baby sleeps at 9pm..?

This is my second time buying an LG TV from Courts Bukit Timah, and Jeffery Son has been extremely pleasant to deal with on both occasions. He is very patient, knowledgeable, and experienced. He took the time to answer all my questions and provided excellent service throughout the purchase process. His professionalism and friendly attitude made the experience enjoyable and stress-free. I would gladly recommend Jeffery to anyone looking to purchase a TV or other electronics from Courts.

Boon Lee

Good day to you

We regret to inform you that there was a price error on this purchase.

Our sincere apologies about this.

This is to inform you that we have processed the refund for this order/item.

Refund Amount $365

Refund Reference

For our full policy in event of errors, you may also refer to our Online Buyer Agreement:

www . courts. com.sg /conditions-of-use-and-buyer-agreement

Do noted that refund may take up to 2 weeks for bank to process

Thank you for your kind understanding

Awful experience. Far too many sales assistants. They either block the aisles in front of you or follow you around, which can be quite intimidating and certainly very annoying. In spite of repeatedly telling them to back off whilst we were browsing they continued to get in our way, often ans many as 2-3 of them each time. Ended up walking out without buying any of the products we were intending to purchase. We will either order online or at another store in future, even if it costs us more! Goodbye Courts.

terrible service - delivery of cabinet was supposed to be on 23 May. It did not happen. Upon complaint, staff emailed that it will be on 28 May. Again, there was no delivery. After complaining, they say it will be 29 May. The package came unassembled and one has to figure out how to DIY! Courts should clearly state that item comes un-assembled and offer additional cost for assembling . If not, clearly state in the product description. Poorly managed entity.

Terrible experience. Ordered online. Received an email saying they will deliver between 10-6pm on the 22nd. I waited all day at home taking time off work on the 22nd. I then call at 530pm- only to be told that the delivery is tentatively scheduled for the 26th. But they can't be sure. And given that I am using climate change vouchers I have to be home for the delivery in person. Waste of time- do not order from Courts.

I buy aircon from courts.and theirs install service very bad.just 2-3month already leak

Retail Associate Aidil at Courts at the Hereen was very helpful and knowledgeable He was also very patient and courteous.

Terrible online ordering experience, items passed the delivery timeframe with no word from Courts and no attempt to contact me.

After I reached out to them, the customer service would not commit to even a timeline on when I can expect a response. I couldn't even change the order to having me pick the items up myself at once of their physical stores.

Atrocious policies, abysmal service. Total waste of my time and effort, and it's not even as if they're cheaper than purchasing off Shopee or Lazada.,

I bought LG Syaiful whi had promised us he will help us arrange on the installation once we are ready to set up. However when we tried to call and Watsapp, there is no response at all. We had then proceeded to contact Courts Customer Service and Hilmi has acted very arrogant and refuse to help us. He simply tell my me to wait until the promoter is not busy to get back to me. The time i wrote this had been 5 hours past, still no respond. And Hilmi refused to let me have LG phone number for me to make arrangement directly.

My wife and I had totally unpleasant experience with courts singapore in toa payoh branch as my fridge had broken down over one night without any sign. Hence my wife and i went to courts singapore in toa payoh to shop for a replacement fridge next day after work at 7pm. we spend some 2 hours in court hoping to get a replacement asap. We were attended by one young sales by the name of Alex. All he knows and his focus was about elaborating the fridges latest technologies. However he did not even bother about the measure which is way more important than other factors. As time almost reaches 9pm, Alex told us to make up mind fast and made payment so that he can make order for delivery on the next day. We were convinced by him with the model which he highly recommended, only upon confirm to that fridge then he start to ask regarding the measures of the location that we will be placing the fridge. Of course I do have all measures of my current fridge in my mobile phone before going down to court.
After providing the measures to Alex, he was confident that selected new fridge can fit into the location to replace our faulty fridge so we made payment. However the next morning, alex texted my wife worrying that fridges can fit in however the bottom portion may not able to pull the cabinet entirely. As my wife was busy at work and she was no in the right mind to get the full picture of what alex was trying to say therefore we did not stopped courts from delivering the new fridge. When the new fridge reaches our home and placed into the location and fridge door can be open at the max of 80 degree at most. my wife was angry about the situation and asked the delivery guy to take back the new fridge as this was not within our expectation after spending 1100 dollars. Courts told us that they charge us 30% as the fridge was unboxed whereby it cannot be label new. it was third day since our fridge had broken down, as i hope to salvage the situation, i went to my mother place to see if this new fridge fit her place and replaced her 20 old still working fridge. Well, good new was that the new fridge can fit. hence I suggest to my wife to get another second fridge from courts singapore toa payoh. of course we did not made the same silly mistakes again this time, we got a small fridge with smaller measurement and we got replacement fridge without issue. next will be the delivery to my mother place, i had instructed alex to call me in advanced of the delivery to my mother and he agreed. On the day of delivery today, his delivery guys had not done so. I got to know of this delivery from my mother when it was at her home hence i need to rush down to my mother from workplace via call taxi which cost me 30+ dollars. The first fridge cannot through the kitchen door therefore the delivery guy recommend to dismantle the fridge doors which i had agreed without any choice. what made things worse was that delivery guys have not equipment to dismantle the fridge doors, hence i suggested to them that we go to get that equipment whereby i will foot for equipment. After buying the necessary tool, the delivery guys dismantled the fridge doors and place the new fridge.

the whole experiences with court was really bad which i paid some extra on the tool and taxi fee.

Great experience at Courts Furniture! Sales staff James helped me find the perfect fridge replacement, patiently explaining measurements and ensuring it fit my cabinet. Not pushy, just helpful. Colleague Kai assisted with payment and matched a competitor's price without hassle. He was able to arrange next day delivery smoothly. Both were friendly, polite and made me feel welcome. Highly recommend James and Kai for their excellent service!

Bought a 86 inch TV, check with sales staff and confirmed can enter lift hence proceed with the purchased. On the day of delivery, delivery staff said with box cannot enter lift must remove box then can enter lift and quoted $100 additional for them to unbox it. I'm really unsure is this the procedure?

Poor online purchase experience

Contacted via email, call, online customer care but no updates

When received item, boxes teared off and out of shape

Courts advertised a premium vacuum cleaner on sale at a 60% discount. I went to the physical store. They said they had stock but not at that store. I ordered online there and then and got a message saying I would get the product within a week. A month has now passed. They say they won't get stock for at least a month but don’t know! They offered an inferior vacuum cleaner at the same price, reflecting only a 20% discount on retail price. After several email exchanges they simply don’t reply anymore. They have been dishonset.

Called Courts Singapore to check which outlet has the item I wanted to buy only to be greeted by a stupid bot and stupid options that don’t give any useful options or even to speak with a human being.

Called their customer service and reached out via their chat function, all very useless and very unhelpful. Please don’t give your money to a company doesn’t take care of it’s customers.