Deliveroo Anmeldelser 

When you order online, it’s usually because you don’t have the time to go to the store yourself. If there’s an option to tick a gift receipt and you select it, and you even leave a note to the driver to make sure the order is gift-wrapped with the receipt, you expect it to be done. Instead, the order arrives without any of that. Then, with barely any time to spare, you end up talking to a Deliveroo agent who is polite but only gives standard responses without offering a real solution. I never asked for a refund or a credit note—just for them to coordinate with the store to arrange proper gift wrapping. And they couldn’t do it. What a complete waste of time!

Extremely bad service

absolutely terrible customer service
by far, the worst I have ever experienced! How they're still operational is beyond my understanding!

Terrible service! Waited TWO hours for the delivery, when it arrived an item was missing. I contacted them immediately and provided pictures of the online receipt I had and that wasn’t good enough they wanted pictures of a paper receipt and food which was too late for me to do. I also could have took pictures of the food received but I could have easily lied and removed something else how would they know?

They won’t refund me £4.99 because of this so things must be tight for them!!

The driver however was polite.

Deliveroo and Burger King Thickthorn
Don’t use!!

I ordered a chicken sandwich meal from Pickl and they forgot the spciy fries. No big deal - it happens.
The total order was 65 dirhams or so.
I complained about the missing fries and they gave me a 5 dirhams credit, which was what i had paid to upgrade from normal fries to spicy.
They could not figure out that the credit due to me should be the cost of the fries not just the upgrade.
I tried to explain it to them but they said no.

If I could put 0 stars i would. Service is non existed. I have to pay for the drivers careless actions. He decided not to deliver my order and leave without communication.(on the app ot shows delivered, but the agent don't know where. Funny) Even the agent couldn't help. These people can't do the bare minimum when it comes to service. Never ordering from there again Talabat is wayyy better

The worst customer service among all food apps in UAE .
They don’t care about their customers at all whether they received wrong orders or cheated or whatever issues.
They are truly useless.
I have a very bad experience with them !!’

Title:
Unfair Refund Policy & Poor Accountability

Review:
I had a very disappointing experience with Deliveroo. My recent order was inedible, and I requested a full refund. Instead of resolving the issue, Deliveroo only refunded one-third of the total price, insisting that the restaurant was responsible.

This is unacceptable because:

Deliveroo is the platform – they take payments, manage the order, and contract with restaurants. Passing the blame onto the restaurant shows a lack of accountability.

Partial refunds are unfair – if the food was not fit to eat, customers deserve a full refund.

Customer service was unhelpful – instead of addressing my concern, they kept repeating that it wasn’t their responsibility.

As a paying customer, I expect Deliveroo to stand behind the service they profit from. Until they fix this policy and take responsibility, I cannot recommend Deliveroo.

Don’t ever use this app. I ordered food and due to system issue of the deliveroo app after 1 hour without even telling me they cancel the order and then they blame on the resturent. I don’t have my food and I don’t have my money for three days. Asked for a call back and they just rang one and hung up. Worst food app and no so der this has one star

I ordered my food at 8:10 PM and it was supposed to arrive by 8:55 PM, but it was finally delivered at 9:40 PM. The app did not update the delivery time until I started my second chat with support, and then suddenly showed 10:00 PM as the new arrival time. Support repeatedly claimed that “the bike broke down,” but this was a lie — the driver called me and said he had only picked up the food from the restaurant long after the promised time.

My niece was left hungry for over an hour. Deliveroo did not even call to apologise for the delay. There was no urgency, no accountability, and no empathy. This is not the first delay I’ve had with Deliveroo, and I cannot recommend their service.

scammers! dont try to order here! they will just take your money without giving your orders. i dont know how you run a business with this kind of policy. this one should be stop! money is our hard earn money and you will just take it like that without giving my orders. shame on you! shame on people behind this deliveroo company! shame on you guys!

Delivery not arrived.
The order never arrived, the rider kept my order without even calling, and the customer service was terrible and couldn’t resolve the issue

Poor quality assistance - defending restaurants sending smaller portions while paid good prices.

Order was late. After one hour of waiting, I contacted them. Amany over the chat was sarcastic and unrealistic, telling me that after one hour , and after exceeding the delivery time window that was provided when we order, the order is not considered late. they kept me on the chat for 20 minutes until the delivery guy came. That was 1.5 hrs waiting to receive the food.
Food arrived cold as well because of the delay.
She said the restaurant was late to give the food but as per their notification, it is their driver who arrived late to pick it up.
Very Unprofessional!

DELIVEROO IS A TOTALLY SCAM DELIVERY. IMAGINED, I ORDER SOMETHING WORTH 800 AED. AND NOT HAVING A CHANCE TO ANSWER THE CALL CAUSE I WAS IN A MEETING, THEY ARE TELLING THE DELIVERY IS WAITING FOR 13 MINUTES NOT EVEN TRY TO MAKE A BELL IN MY HOUSE OR EVEN LEAVE THE ITEM OUTSIDE RATHER THAN PUTTING IN THE APP THAT THEY DELIVERED THE ITEM EVEN IF THEY DIDNT. NOW, THEY ARE TELLING THAT THEY CANNOT REFUND THE AMOUNT OR REDELIVERING THE ITEM WHICH COST 800 AED. IMAGINE THE TRAUMA IM GETTING TO THIS COMPANY, CUSTOMER SERVICE ALSO IS POOR ALL REPLY LIKE AN AI REPLY.

Worse experience i had with food orders, i payed by card but the delivery did not arrive then they said they went to a different location, i told them they have my number and they also have my correct address written in the App. Then the delivery said they will dispose it and we need to contact the customer service and when we did tbey said they cant help us, i already un installed the app and use NOON its so much better.

Very bad apps. Customer service very unhelpful. They are giving invalid reason. They are putting promotion for firstime but can't use the voucher. And they will say that you are old customer. Even just now you download the app and register

I’m honestly fed up with Deliveroo. Despite having a Pro account (wife account) and being shown huge banners promising “on-time delivery or your money back-20 aed-!”, the service is consistently late. Orders are always delayed, and the estimated delivery time keeps getting pushed back without any real explanation or accountability.

It’s not a one-time issue — it happens again and again, across different restaurants and times of day. What’s even more frustrating is that when you try to contact customer service, they’re dismissive. You’re left feeling like your time and money don’t matter.

If you’re considering Deliveroo for reliability — don’t. Even with a paid Pro subscription, they can’t keep their promises. Total disappointment.

Deliveroo are taking money off customers and even if you get damaged, spilled items of groceries or rotten food they will say it’s perfect!!! Someone has to take them up. I bought tinned tomatoes that were all dented and leaking and they refused to refund or collect the damaged items! Thievery!!!