Computershare Anmeldelser 733

I was very overwhelmed when I first contacted this company following my sister's death but was reassured with the assistance from most of the departments I dealt with. After several months of filling and returning lots of forms { wrongly } I finally got to speak to Liv who was so helpful and kind. She sent out the correct forms immediately and said to call them again for assistance when filling it out. This time I spoke to Hamza who was so kind and patient and between them made the whole process easy and manageable when you are dealing with grief as well.
If only all customer service agents were as patient and kind as these two have been the world would be a much nicer place to be

The agent was helpful to the best he/she can

Needed help tracking down info for tax return. Marcia (from Bristol, I think!) was AMAZING!!! It was a quite complicated situation, and Marcia was calm and friendly and helped us find what we needed. Thank you, Marcia!!!

I very quickly got an agent to speak to, so unusual in today's environment.Mussa was extremely helpful,patient and kind, made my experience very easy for a 74 year old lady. Many thanks.

Mussa was very helpful and sorted my issue very quickly. The reason for 4 rather than 5 stars is that the Chatbot through which you have to go before getting to someone as helpful as Mussa.

Extremely happy and delighted with Charmaine Service rang 4 minutes ago. Wonderful helping me to be more confident using the website.

My father passed 4 years ago. I need to sell his shares for the beneficiaries. I have completed the forms and posted them 3 times now.
Recently I received a statement of his shares. I contacted them and they have no records of my forms being received.
This is absolutely ridiculous and frustrating. I feel that this company are completely incompetent!

Great service today from Mussa, very patient and very helpful for some telephone admin. Thanks very much.

I was worried because I hadn’t received anything about my share sale yesterday. Mussa has now been able to put my mind at rest that everything is ok.

Mussa, answere my question with regards to selling my shares, in Ireland we need a broker to do this, unlike in UK but can't do anything. anyway Mussa gave me information that is viable and important. Thank you.

Wanted to know how to register a shareholders death & was dealt with very quickly & professionally - Mussa was excellent to deal with - many thanks 🙏🏻

Rubbish bereavement service. Unnecessarily complicated and phone call ridiculously long. You have to inform every account separately. Is system fit for purpose?

Response time was well managed and Mussa was very willing to help. I had to leave the conversation to give a lift to my daughter but Mussa had provided me with plenty of details to enable to take the matter further (it was an access issue rather than complaint). [This has yet to be resolved, because I left the chat, but I am confident that it will be

I received a letter in late February informing me that there were uncashed dividends in my late father’s name. I phoned Computershare on 11 March to request that the money be paid out. I assumed it would come to me by cheque, but it turns out they still had the Co‑op probate account details from when his estate was originally handled.

As I hadn’t received anything, I called again today and was told the funds had been sent to that long‑closed probate account. I was also told that nothing could be done unless the Co‑op returned the money to them (which they suggested was unlikely as the funds had been accepted) — but no one asked what should happen if the funds were returned, or how the payment should be made correctly next time.

I’m disappointed that there doesn’t seem to be a process to check where funds should be sent, especially when the letter about the unclaimed dividends was addressed directly to me. A simple verification step would have avoided this situation.

It would be helpful if Computershare reviewed their procedures for probate‑related payments and ensured there is a clear way to confirm payment details before money is sent out.

A small amount of my father's estate has been lost, and they seem quite happy for it to be my problem.

Polite, informative, and helped with enquiries about selling shares.Thank you, Mr Musaa, Online Investors Care Agent.

Mussa was absolutely superb and sorted out my enquiry in a matter of minutes, highly recommended 😊

Initial frustration with using the website was satisfied with excellent customer service from Mussa

What went right? I got a reply to my letter! The writer, I K Lawrence, clearly had failed to read my letter, as my main questions was ignored. Quoted a J Hall as a reference and suggested I phone you. I am pleased to report as an emigrated client I do not have to use you again.
Good bye

I had a very efficient and friendly experience with Savannah. She walked me through finding if my account even existed, and then got me signed in for the first time in three years! Thank you Savannah!

Bereaved process broken. A multitude of alternative phone numbers depending on which letter they sent. No overall explanation of the process. Paper based last century method of dealing with (bereaved) small estates service. No ability to communicate to Computershare by email. Didn't read a bulleted letter I sent at all, asking questions and pointing out issues - they just processed the attached forms and *ignored the letter*. Various letter triggered from different teams (outstanding payments vs share sale), never with indications of timelines or next steps from their side. Shares sold and payment received took about 2 weeks from their receipt of forms. But "outstanding payments" i.e. unpaid dividends still not received 3 weeks after their receiving forms. No timeline given initially, then on calling told 21 days, then on calling again told add 5-10 more business days to be credited. 28-35 days to make a payment from receipt of forms!! Would have given 1 star except for actual front end staff are helpful, but are hamstrung by prehistoric processes, disjointed functions and blind, unhelpful communications with no context or likely timelines and next stages never provided in writing. Small estates sales "pack" and proformas needs a total re-write with interaction with customers who have had to go through their shambles.