Carwiz Anmeldelser 

Ho prenotato un'auto per una settimana con consegna e ritiro all'aeroporto di Varsavia Modlin pagando un TOTAL PRICE di 34,96€ compreso un sovrappiù perché 71enne dopodiché mi è stato applicata una tariffa complessiva di 199€!! Con le scuse più impensate...

Ho dovuto abbandonare il ritiro dell'auto, nonostante avevo pagato, per aver ricevuto da parte loro a tirana, uma proposta sproporzionata per un assicurazione extra, con la scusa che la mia carta di credito non andava bene. Poi ho letto le altre recensioni, e mi sento fortunato di aver perso solo il.l pagament dell'auto. Sono stati tutti truffati, e non so come questa compagnia continua ad esistere.

il peggior noleggio, sia in Italia che all'estero. Prenoto una media automatica e non è disponibile. Mi danno una media manuale che aveva più graffi ed ammaccature di taxi nordafricano. Tempo lunghissimo nel tentativo di documentare tutti i danni. All'auto mancava ADBlue per cui aspetta ancora tempo perchè venga fatto rifornimento. Il personale di agenzia mi informa cxhe la mia assicurazione integrativa, fatta con broker, non copre tutti i danni e mi propone varie alternative. Rifiuto e parto. Alla riconsegna dopo 10 gg compare un graffio non visto in partenza. Pago 325 euro chiedendo di avere evidenza, poi, dell'avvenuta riparazione. Al rientro a casa mando tutta la documentazione al'assicurazione del broker e dopo una settimana, contrariamente a quanto affermato da Carwiz, ottengo il rimborso integrale di quanto speso. Conclusione: mai più con Carwiz!

Accolti da persona scostante che cerca di forzarti a sottoscrivere assicurazioni che non desideri avere. Ma il bello vien alla restituzione dell'auto quando cercano di truffarvi trovando danni microscopici quasi invisibili sui cerchioni delle ruote. Statene alla larga !!!!

Come da prassi ti addebitano un graffietto sul copricerchio in plastica di una Pandino,totale 104 euro ,costo noleggio per una settimana 93 euro.
Ecco come guadagnano sui noleggi.
Senza contare che ho ritirato l'auto con un pieno non pieno. La scusa di chi mi ha consegnato l'auto era il galleggiante rotto..
Ho dimostrato che facendo il pieno non era così piu di 100 km di autonomia .
Morale della favola un'altra truffa......
Fate pagare qualcosa in piu al momento del noleggio ma non truffate......quindi nn consiglio questo autonoleggio. Fate attenzione.

I booked a CARWIZ rental via WizzAir, including premium insurance. The voucher clearly stated that no additional insurance was required at the desk.
Despite this, at pickup in Catania I was told that extra insurance was mandatory in order to proceed with the rental, and I was charged an additional €175. It was not presented as optional. Only later, after carefully re-reading the voucher, did I realise this contradicted the written terms.
In addition, the vehicle provided was old and heavily worn. Pre-existing damage was not jointly recorded at handover; I was instructed to locate the car myself in the parking area, without a proper condition check or written damage report.
Customer support did not respond for weeks and only reacted after escalation. Their replies rely on signed paperwork but do not address the core issue: an optional service presented as compulsory, and poor handover standards.
Be very cautious at the desk, read your voucher in advance, and do not accept verbal statements that contradict it.

Prenoto L auto vado al ritiro dopo che avevo pagato mi dicono che c era una differenza di 57 euro perché non avevo il biglietto aereo gli dico ma dal sito non c’è scritta questa cosa mi dicono purtroppo è così me ne sono andato senza ritirare l auto pur avendo pagato la prenotazione perché non potevo più cancellarla

Terrible experience. At Bari Airport(whick the car rental is far away from airport) they didn`t want to give us the car we booked because we didn`t want to pay extra insurance. Then they gave us car with not full tank and charged extra on our card despite returning the car with more fuel than it was given to us with.
Thankfully we booked through Discover Cars and got a refund but the experience was very poor!

Auto sporca. Personale sgarbato mi anno costretto a fare l'assicurazione con loro dicendomi che dato che devo riconsegnare l'auto in mattino alle 06:00 che capita spesso che le auto sono spesso danneggiate.
Da dire che avevo già fatto un'assicurazione col brocher dove ho stipulato il noleggio.
In più per avermi consegnato l'auto alle 23:08 mi anno addebito un sovraprezzo di 70€ senza avermelo detto non presente al momento del contratto ma lo ritrovato come tariffa da addebitare.
Non mi era mai successo con nessuna altra compagnia un cosa del genere. Sconsiglio fortemente di noleggiare in questa compagnia.

Thanks to Carwiz rent a car in Bari, the staff is friendly and professional. Everything is done at the highest level.
Recommendation ❤️

Typical Sicilan car insurance scheme. Renting of a car is in reasonably price range, but if you dont buy their insurance they charge you allot for anything possible. The worst thing is that they don't provide you with the necessary documents to make a clame with your insurance. When you try to contact them via email they just do not reply. Avoid them!

We rented a car from Carwiz to be picked up at Fontanarossa Airport in Catania. The scheduled pickup time was 10:00 a.m., but due to extreme flight delays, we didn’t arrive in Catania until 9:00 p.m. — after a total of 37 hours of travel.
At 8:00 a.m. that same morning, we called Carwiz to inform them about the delay and asked if they could hold the car for us until the evening. They assured us that this would not be a problem.
However, when we finally arrived at the Carwiz rental office at 9:30 p.m., we were told that the car had been rented out to someone else because they “don’t usually hold cars” if they aren’t picked up on time. The woman at the desk claimed she didn’t believe we had called, and when we showed proof of the call on our phone, she said we shouldn’t have contacted Carwiz directly but rather the website we booked through.
When we asked why we weren’t informed of this when we called, she replied that “it’s written in the agreement.” When we asked why their staff told us it was fine to pick up the car later, she said no one could have said that and that we must have misunderstood. She offered no apology or empathy at any point.
Fortunately, we managed to find another car with a different rental company just before closing time.
I would strongly advise against renting from Carwiz at this location — they come across as unreliable, unprofessional, and lacking in customer service.

We ended up renting from Carwiz Catania after being shafted by Target Rental, who cancelled our booking and refused to refund. Desperate, we went back on the search engines and got a deal for £40. Bargain and, mildly suspicious, although likely cheap due to being last minute.

Carwiz is at the very back of the Car Hire complex. We entered a very small office and were almost greeted by two bored looking women and a man. The first women to deal with our booking tried to sell us the insurance (as all car hire companies do, so fair enough). I stated that we didn't need it and was happy for them to hold a deposit of 700 euro on my credit card.

We proceeded with the booking, at which point I was informed that my Virgin Credit Card was not valid due to the nature of their booking system. Luckily I had another credit card which they can accept, however after three attempts I was told that the card would not approve the transaction. Odd, since I had three text messages saying the transaction was approved. I was told that I could use my debit card instead but I would have to purchase insurance for an extra 350 euro. Funny that.

Undeterred, I rang my CC company and after 30 mins of investigation was told that all transactions had been approved and there was no reason for the issue. By this point the original woman, who couldn't have been less interested, had left. So it was handed to another woman who 'entered it manually' and the card was approved. Now it may have been perfectly legit, but I have since read other reviews where the same problem lead to people being forced to pay by debit card and purchase insurance. So...you decide.

They tried harder this time to sell the insurance, warning me that even the smallest scratch would cost 300 euro. She then tried with roadside assistance warning me that tyres often blew on Sicilian roads and if that were to happen they would take the car and that would be that. I held fast despite the mild anxiety. Eventually they gave us a Fiat Panda and off we went. Without any paperwork.

Now thankfully I know to take videos of hire cars and highlight any marks or scratches. My partner also took photos. Had we not done this, things would not have worked out well. Two days before we returned the car I had an uneasy feeling, so I googled the reviews for Carwiz and was horrified by what I saw. Panicked, I cleaned the car from top to bottom, outside and in. I wished I had taken an interior video and was aware that I had no paperwork to prove previous damages. Luckily, I had the videos.

Upon return the woman inspected the car thoroughly and then (and no car hire company has ever asked this before) demanded to see the videos I had taken. She scrutinised them for several minutes, before taking us back outside and pointing to a tiny scratch on the hub cap of one of the wheels. My heart sank and I felt a battle on the horizon. Luckily, she had not checked my partners phone which had a photo of the wheel and, when we zoomed in, the scratch. As soon as we showed her she went 'ok fine', looking somewhat ashamed as if we had caught her out. She did not look happy, but refunded the deposit.

She claimed to email me the paperwork (which I had to ask for) but after two attempts it didn't arrive so she printed it, which I appreciated. I inspected it and noticed that on the first page (which highlights the damage before pick up), many things were not marked. Therefore if someone turned up without video or photographic evidence, they'd be screwed.

I've given them two stars because we were lucky. I won't necessarily blame the women as I imagine they are on a rubbish wage and need commission to survive. But for that reason I would never use this company again under any circumstances. Even if I have to walk to Milazzo.

Scappate a gambe levate
Hanno sfilato 665 euro extra al mio compagno facendogli credere che si trattava del deposito per l'auto.
Sono dei truffatori.
Mentre eravamo negli uffici di Modugno per protestare hanno truffato altra gente.

truffa! ho prenotato auto da loro con do you italy, non mi hanno dato l'auto dicendo che la mia era una carta di debito e non di credito (falso!!! perchè è una carta di credito di una banca europea) e mi hanno detto di rivolgermi a doyouitaly, chiamo un numero dove non parlano neanche in italiano e mi rispondono che è colpa di carwiz, quindi mi hanno rubato i soldi della prenotazione e non ho l'auto.. preciso che carwiz pretendeva, con la modica cifra di 150 euro per una polizza kasko per due giorni di noleggio, nonostante avessi l'assicurazione platinum, di accettarmi la prenotazione magicamente con la mia carta di credito...
TRUFFATORI, LEGGETE ALTRE RECENSIONI

I have a terrible bad experience in Bari. They dont accept my debit card, so the agent calculated a double priced offer. I had a full insurance with RentalCover. The arrogant lady said, she will arrange to get back this money soon. It was 1,5 months ago… I wrote them 3 emails but received no answer. This „lady” promised this transfer 2 times, secondly when I gave back the car. So probably she lied to me 2 times. This is their procedure. The HQ did not answer either. Never chose this company!

I had an extremely disappointing experience with Carwhiz. Our airport pickup was delayed by 40 minutes due to the absence of an on-site office and needing to wait for their shuttle bus. On the return, they claimed a wheel cover (not the rim) was damaged and have charged me €325, despite the rental car having > 10,000 km and normal wear being expected. A 2024 Fiat Panda Wheel Trim Cover, suitable for the hybrid model we rented, is available online (e.g., eBay) for less than €30.
They also requested video proof from before the rental, which I find unreasonable. I strongly advise avoiding this company and choosing a rental service with proper airport support that doesn’t attempt to overcharge for minor issues.

Booking confirmed with a Visa credit card in my name, fully meeting the requirements stated in the voucher. The contract clearly lists Visa Credit as accepted, with no mention whatsoever of any excluded issuing banks, and no list of major banks excluded is provided in the booking voucher issued by the broker they work with.

At pick-up, the card was refused without any valid reason and I was simply told to contact the broker, with no real assistance offered.
End result: booking unusable and no car available at the original rate — replacement rentals starting from €800–€1000.

A clear lack of transparency and complete disregard for the customer.

Alles war super gelaufen. Die Mitarbeiter bei CarWitz Lamezia Terme waren nett und freundlich. Ich kann sie nur weiter empfehlen.

Warning! Scam in Bari!
The level of professionalism is simply disgraceful.
I came across this company while booking through DoYouItaly.
Service level: -1. They do not actually cooperate with DoYouItaly, even though they accept bookings from the platform.

The staff were arrogant and their English skills were extremely limited.

Very very bad service.