AUTODOC - Ireland Anmeldelser 

Terrible service, selling used parts as new, and completely unfair billing practices! Stay away!

My experience dealing with Autodoc turned into a complete nightmare and a month of my car sitting idle without being able to drive normally.

Warranty denial: A Hella brand starter that only drove 15,000 km (with a normal lifespan several times longer, original starter drove 115,000 km) broke down. The company denied the warranty, simply hiding behind a calendar period and completely ignoring the tiny actual mileage of the part.

Sent used part instead of new: As a replacement, I ordered a new Magneti Marelli starter. Imagine my surprise when the part arrived dirty, with signs of installation and clear signs of wear on the main gear (bendix)! Support eventually acknowledged that the product was defective, but the very fact that they knowingly send worn junk to a customer is outrageous.

Incomplete order: In the same order, they shorted a wrench (promised to "send later") and sent brake pads without key anti-squeak shims (also promised to send later). Complete warehouse chaos.

Total ignore of the customer: I explicitly requested a call and a conversation with a manager 3 times to properly resolve this situation, but the company simply ignores the request, continuing to send template boilerplate replies from the first-line support.

Unfair financial recalculation: When I requested a replacement for another brand (Valeo), they issued an additional invoice for a surcharge of €41.60. At the same time, they performed a flawed tax manipulation: they subtracted the cost of the previously purchased product excluding VAT from the cost of the new product with VAT (undervaluing the refund for their own defective product). Simple math and their own invoices prove an attempt to overcharge the customer for their own mistakes.

Support drags out time for weeks with template boilerplate, doesn't solve the problem, and only creates new difficulties.
If you value your nerves, time, and money, use other, more reliable auto parts suppliers. Here you will only get a headache.

This has been the worst experience ever.
My initial order was dispatched on July 1st, 2026, but it went missing during transit after being in transit for over two weeks. It reached DPD in Athlone and then disappeared, and I am still awaiting my refund from Auto Doc.

To replace the lost items from my first order, I placed a second order that was shipped on July 16th, 2026. This order has also been in transit for nearly two weeks, even though DPD indicates that the transit time should be around four days.
It has now been stuck at the local depot for the last four days with no indication of delivery time, despite multiple assurances from DPD that it would arrive "today or tomorrow."
To make matters worse, it was marked as damaged by DPD this afternoon. I suspect my second order will not be delivered, and based on my current experience, I anticipate a lengthy wait for my refund from Auto Doc.

Auto Doc relies on DPD for shipping and urgently needs to switch to a more reliable carrier.
It feels like a complete scam that they readily accept your payment, but when issues arise, Auto Doc's customer support informs you that you must wait indefinitely for them to open a case and have another department "investigate." They do not proactively update you, leaving you to chase them and DPD for information.
Most of the time, I have been contacting DPD directly and then relaying their responses to Auto Doc. This should be the other way around; it’s absolutely ridiculous!!!

Until Auto Doc changes to a carrier that can actually deliver, I will not be placing any further orders with them.

In summary, get your parts elsewhere, as you may find yourself waiting weeks for delivery. That is, if your items are not lost or damaged in transit by DPD, and you will face an even longer wait to receive your refund from Auto Doc.

UPDATE:
Re my second order DPD says "the Parcel is completely damaged on arrival to the depot and contents damaged", so it is now being returned to sender.
So I placed two orders and one was lost in transit by DPD and the second was damaged by DPD and is being returned to sender.
That's a 100% failure rate!!!!
Steer clear of Auto Doc!!!

Waited 10 days for a part. I was given no idea of delivery time when I ordered. Items shop from eastern europe, so be mindful you may have to wait

I've purchased many times from autodoc from multiple accounts (work and personal).
Great selection of products at good prices mostly, the option to enter VIN number is also a good idea to find the correct parts although I've been shipped incorrect parts that said would fit, always check part number reference or use the live chat and ask them directly if unsure.
Delivery to Ireland is woefully slow, I don't actually think it's the delivery I think it's internal processing for example I placed an order around 6 a.m. last Thursday, today Tuesday at 3:30 p.m. still not shipped this has always been the cases from a lot of orders, once actually shipped they arrive in a timely manner it's just getting to that point being a serious weak link.

I've had to return some parts autodoc did pay for this returns as the wrong parts were sent but it was a bit of a battle.

After all is said and done I would still recommend because of the selection of top tier or original parts with sometimes better than trade prices, also a big plus no unknown mystery manufacturer items like other places, but be prepared for up to 3 week delivery from order date usually 10-12 days.

Azienda con ricambi di alta qualità a prezzi bassi, Molto bravi a coccolare i clienti...

Sono un grande appassionato di auto e molto meticoloso sulla cura della mia auto che ha già qualche anno sulle spalle, con più di CV 300 a cui sono molto affezionato e legato.
A tale proposito ho sempre cercato meticolosamente un’Azienda fornitrice di pezzi, che mi potesse supportare ed aiutare nelle mie richieste e scelte.
È d’obbligo rimarcare che già da parecchi anni sono un fedele e puntuale cliente della rinomata Azienda AutoDoc.
Un punto focale e fondamentale che mi ha fatto propendere per tale scelta, è la grandissima professionalità e disponibilità del Signor Mariano del “Controllo qualità servizio clienti”, il quale con una smisurata volontà professionale nel voler interagire con i clienti, ascolta le innumerevoli richieste, valuta meticolosamente come interagire, e trova sempre la soluzione a tutti i problemi tecnici posti dal sottoscritto.
È ormai un lungo periodo che mi avvalgo del suo sostegno alquanto professionale; sia quando gli pongo dei semplici interrogativi sui pezzi meccanici, sia quando ho bisogno di una riconferma su eventuali modifiche che vorrei apportare al “mio prezioso mezzo”, Mariano prende tutto il tempo che serve, eventualmente verifica ulteriormente per sicurezza, affichè mi sia data la risposta la più corretta e precisa che auspico.
Anche quando non tutto fila liscio come dovrebbe, perché i pezzi sono teoricamente consoni alla mia autovettura, ma alla fine non vanno bene, Mariano immediatamente interagisce per porre rimedio alle problematiche e ai relativi fastidi con un tocco da fuoriclasse.
Un meritato plauso e ringraziamento attento alla persona di Mariano, che con le sue specifiche conoscenze, capacità comunicative, pragmatismo, conclamata professionalità, e buonsenso, interagisce con il sottoscritto alfine di soddisfare tutte le mie richieste nella fornitura sia di ottimi consigli meccanici, sia di fornitura di pezzi meccanici di ottima qualità !
Grazie Mariano per l’ottima collaborazione e che il tuo operato alquanto professionale sia un grandissimo vanto per l’Azienda AutoDoc, ed un esempio da condividere con altri collaboratori di altissimo livello!
Con la massima stima.

Purchased parts and they arrived wrong for my vehicle .
I ordered front brake disc and pads .
Drop links .
Cv boot and rear brakes shoes and wheel cylinders.
Half the parts were incorrect .
For me to return the parts it will cost me 84 euro . Refund I am scheduled to get is 80 euro . Why should I be hit with the shipping charge ?? . Unless I get some compensation for this shipping or some support . This will be my last time I use autodoc . I am a regular customer but first time I've been hit with such a shipping charge as brake disc is one of the parts that was incorrect and they are heavy .

Ringrazio l' operatore Autodoc Mariano che è stato gentilissimo e molto disponibile nel gestire la pratica di reso di un componente che si è rivelato non idoneo al montaggio sulla mia vettura.

Delayed parts dumped outside without knocking—Zero customer service!
I am writing this review because Autodoc’s customer service is completely ignoring my emails and their live chat is utterly useless.My order (Order 172929162) was severely delayed in transit. To make matters worse, the DPD courier just dropped the box on my property today without ringing the bell, knocking on the door, or obtaining any form of delivery signature. Leaving high-value automotive parts unattended outside a house without the customer's permission is completely unacceptable and a breach of proper delivery procedures.The severe delay has already caused me significant inconvenience and disrupted my mechanic appointments. Now, I have been left with a dumped package and a retailer that refuses to respond to official complaints.I am demanding that an Autodoc manager contacts me immediately to resolve this. I want a formal apology and a goodwill discount voucher or a partial refund credited to my account for this terrible experience. If this is ignored, I will escalate a full chargeback dispute with my bank.
have just inspected the package left by DPD. The box is severely torn open with a massive hole in the corner, leaving the contents exposed and vulnerable to damage. This is completely unacceptable. I am uploading photos of this damaged delivery to my file. I expect immediate contact from senior management to resolve this with a substantial discount voucher or partial refund.

Bought suspension parts for two different cars. The delivery took over two weeks to arrive.
The first car was a 2023 Renault and out of the six parts I ordered for it, only two would fit. Had to send them back, at a cost to me of €39.
The second car is a 2011 Volkswagen and all the parts were correct for it but the ball joints were missing the nuts. So now I have to go and find new nuts elsewhere.
So the savings I was making compared to other sites is all gone now due to sending wrong parts back and having to go and get parts elsewhere.
So I'm not impressed with the service and I will be sticking to the other part sites that I know and will deliver within 2-3 days. Wouldn't recommend.

I am sharing a factual timeline of my recent order to Ireland so other customers can set realistic expectations regarding delivery times and customer support communication.
July 7, 2026 – Order placed and paid for.
July 13, 2026 (Monday) – After several days of inactivity on the order, I contacted customer support. The representative explicitly assured me that the package would be dispatched within 24 hours and delivered to Ireland within 3 to 4 working days (making Friday, July 17, the promised delivery date).
July 13, 2026 (Monday, 19:29) – The shipping label was generated, but the parcel did not physically leave the warehouse.
July 15, 2026 (Wednesday, 01:49) – The official DPD tracking system updated, showing the parcel only just left the hub in Dobra, Poland. The system estimated delivery for Tuesday, July 21.
July 17, 2026 (Friday, 10:46) – On the day the package was guaranteed to arrive at my door in Ireland, DPD tracking showed the parcel was physically still at a depot in Aulnay-sous-Bois, France.
A total lead time of 14 days for shipping within Europe is highly inefficient for critical automotive parts. Furthermore, there is a clear disconnect between the specific dispatch and delivery guarantees provided by customer support on Monday and the actual, physical execution of the shipment.
This review is shared solely to inform prospective customers about the company's logistical standards and communication practices.

Follow-up review:
I am updating my rating to 3 stars after receiving the package.
On the positive side, the quality of the ordered components is very good (top brands like TRW, Jurid, JP Group) and the prices remain competitive compared to local Irish auto factors. Everything arrived undamaged and fully matched my vehicle specification.
However, the handling process leaves a lot to be desired. Taking up to 5 working days just to pack and ship an order is far too slow for an automotive supplier. Furthermore, the tracking system displayed confusing and inaccurate delivery estimates along the way.
To make matters worse, the outer cardboard box arrived completely soaked in motor oil. Since I did not order any fluids, this happened at the AutoDoc warehouse. Instead of replacing the damaged box, the warehouse staff simply wrapped the oil-soaked box in bubble wrap to conceal the mess before handing it to the courier. This made handling the parcel very messy.
Summary for fellow drivers: AutoDoc is fine for planned maintenance when you can afford to wait. But if your car is disabled, off the road, or requires an urgent repair, their overall process is simply too slow. Plan ahead or look for local alternatives if time is critical.

AutoDoc is not only a handy way to find good quality products but also a wide range of brands, budgets and disscounts. So far so good, I am happy so far and content with my parts and the delivery process and times. Thanks AutoDoc. I strongly recommend to give it a try guys :).

Sempre trovato la soluzione migliore con Mariano e una persona eccezionale

I ordered recently a new clutch kit for my car and am still waiting for it. I choose "free delivery", forgot that this meant it would involve by boat in between. The part was needed as quickly as possibly as although I could still drive my car mainly locally, it was steadily getting worse so didn't want to take the chance driving to much.

I received the below:
"Thank you for your order no. 173027340 dated 07/07/2026. The invoice for your paid order is attached to this email."

Received below 09/07/2026 at 05.29 am:
"We have good news for you! Your order number 173027340, placed on 07.07.2026 at 11:13:57 has just been packed in our warehouse and is now ready for dispatch to: [My location in Ireland]."

However, after checking with DPD, it hadn't been sent out that day in Poland but a few days later.

When I complained that I didn't know which date to give to my local mechanic in order to book the car in to get fixed, I was then told Fri 17th. My mechanic doesn't work on Saturdays so if a late delivery, I can't ask him to fix it on the Friday late afternoon and have to drive there also.

I just find it too slow and should have probably read more of the reviews in advance which I do usually. The price was cheaper than any around and it would probably would work if it was a different part (not urgent) but it's just not worth the effort involved in having to constantly get back in contact as the tracking is not updated often enough for such a service. Mine has not been updated since 9th July.

I'm also not sure after reading these mixed reviews if I would order again. I think AutoDoc needs to seriously consider what difficulties are facing as it does put people off.

Anyway, I am hoping that it arrives earlier than the Friday so that I can contact the mechanic and that the part if OK when it arrives.

But I don't seriously think I would go through the hassle again guys.

UPDATED REVIEW 17/07/2026
After more back and forth on this and finding out that my parcel went from Poland to a depot in France where I was told it would sit for five days!! Doing what, admiring the scenary, a manager finally contacted me and I sent them the following comments.

As a customer:
I can't understand why deliveries or any transit does not take place even on Saturdays. It says somewhere, no deliveries on bank holidays so I kind of thought at least the rest of the days. But no, only Mon to Fri - sorry but I feel that this is ridiculous in 2026 and you will lose people.

I didn't expect that if I ordered the product at 11.00am on the 7th July and payment was taken for it, that it would take another two days to say that it was ready to ship (unless that wasn't true and it wasn't available at that stage). It was only one product in a box, not several to chase up from maybe a few depots.

To find that nothing happens over a weekend is crazy as here in Ireland Amazon's 3rd party drivers deliver even on Sundays.

When I then checked with the DPD office here, I saw that it had landed in that depot instead of coming across by boat, the girl said it will be there for 5 days(!!) and so, I see it is sitting there admiring the lovely scenery in France. Why is it just sitting there for 5 days? I was told that it would be early next week when I would receive the parcel, probably Tuesday 21st.

When I used the live chat one of the days, I spoke to a girl, I think she was French and complained. She asked if I wanted to request a callback from a manager. I said yes. I then received a call a while later and as soon as the guy started speaking, I asked him if he was a manager. He said no, he was a colleague. I said I was expecting a manager to call........ He annoyed me as I going through things with him so I had to hang up.

On some paperwork, there was a delivery date mentioned today, Thurs 16/07/2026 but the DPD office said it would be next Tuesday at the earliest.

What annoys me about this whole thing is that it takes too long in 2026 for this kind of thing. I actually remember this happened to me before, a few years ago and it was for a part I needed urgently as well. I swore then after complaining that I would never use the site again. But I forgot and since it was urgent and I am unemployed and wanted the cheapest price I could get, I went ahead and placed the order.

Anyway after complaining to the last manager, yesterday, the parcel mysteriously went on its merry way from France and I received it this morning.

I was offered EUR 10.00 of my next purchase but sorry, no thanks as I am not going to go through this again. Never again.

Great range of products at competitive prices. Long delivery time however means that it is only suitable for planned maintenance.

Spent €230 euros on an order, took 2 weeks for them to deliver, total joke. Better off paying more locally. Orders are sent from poland to Ireland.

I ordered bake discs and pads and a service kit for a renault master
For some reason reason they sent 10ltrs of oil only on the day I ordered a week later the oil arrived but the rest of the order still has not shipped
I got dan on a chat and eventually someone else took over and said rest of the products would be shipped in 24 to 48 hours
Still hasn't shipped on 72 hrs now
This is not my first purchase but it will be the last

This company runs a little bit like a cartel, they have numerous websites through the world with all different names pretending they are competitors when if fact all the same. Any time I go onto any of the websites I get a prompt to download the app, even though I click on the X it still brings me to Google play to tryake me download it. And no it's not a glitch, it has been doing this for years. Now recently I asked to be emailed if a part becomes available and I have been getting spam emails. I went to the unsubscribe at the both of the email and guess what the link is broken so I can't subscribe. All signs of dodgy business.