There was slight delay in order but support team were very quick to respond and clarify situation and available on WhatsApp to resolve. Great customer service. And the item was perfect. Recommend
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The products are high quality and stylish, exactly as we hoped. Delivery took a little longer since they are made in Turkey, which we fully understand. Everything arrived complete, undamaged, and perf... Vis mer
Selskapet har svart
The customer service is fantastic. I made enquiries as to the delivery of my new rug. The response time was first class with a follow up message making sure I was happy . The rug is beautiful and good... Vis mer
Selskapet har svart
The chairs are beautiful and very good quality. Only giving 4 stars rather than 5 as the communication wasn't very good. I had to chase for an update on the delivery a few times and ended up taking ju... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Bring timeless pure style and relaxing comfort to your living space. Sleek, simple and elegant designs will create the luxury you dream of. We provide customized options to match your taste or home all under one roof. Visit our showroom, website, or Instagram to let the experience begin.
Kontaktopplysninger
13-15 Grand Parade, N4 1LA, London, Storbritannia
- 020 8348 8861
- hello@atmacha.com
- atmacha.com
4,6
Enestående
171 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
What a great company to purchase from…
What a great company to purchase from good communication staff very helpful.
Great quality products will be purchasing from them again xx
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Delivery men arrived to uplift the sideboard and was not able to as you had not told them the size, which was too big for them to lift, I have phoned you several times since, but you are too busy
I ordered a sideboard on the 1st July, wrong sideboard delivered and still waiting on my refund 4 months later. Sideboard has not been uplifted sitting in my hall for weeks, they say because they are a company in London they have not been able to get it uplifted and it will be another 11 days, firstly they should not have taken the money when they did not have the sideboard in stock and why deliver north of the border when they can’t arrange transport.
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Atmacha Home and Living
Dear Margaret,
Thank you for your feedback. We are truly sorry for the inconvenience you’ve experienced and completely understand how frustrating this has been. We appreciate your patience while we’ve worked to resolve it.
Your order was placed on 2nd July and delivered on 26th September. After delivery, our store team spoke with your husband, who kindly agreed to wait for the correct colour to arrive and was happy to keep the sideboard. Around two weeks later, we received your request for a refund, and we completely understand your decision not to wait for a replacement.
As a boutique business, we personally manage all deliveries and collections to ensure every order receives careful handling. For Scotland, we group deliveries and collections into one monthly trip — not because we cannot visit more often, but to serve all customers in the region efficiently within the same timeframe.
To avoid any further delay, we’ve arranged a collection through a third-party courier for next week, so your item can be uplifted sooner than our next scheduled visit. Once the sideboard has been returned to us, your refund will be processed immediately.
We truly appreciate your patience and understanding and are very sorry we were unable to meet your expectations on this occasion.
Kind regards,
Atmacha Home & Living
Exceptional Service and Outstanding Sofas - Truly Customer-Focused!"
I can't say enough good things about this company. I recently bought their sofas, and I'm absolutely thrilled with both the design and the quality. Their furniture designs are second to none, and their customer service is truly out of this world. They go above and beyond to make sure every customer is happy. They don't just sell you furniture; they genuinely care that you're satisfied once it arrives.
When I had a small issue with the measurement, they handled it with incredible professionalism and generosity, fixing it, even going beyond what l expected. I've honestly never come across a company as dedicated, reliable, and customer-focused as they are. I highly recommend them to anyone looking for quality furniture and outstanding service!
13. oktober 2025
Anmeldelse skrevet uten oppfordring
Atmacha is such a wonderful company-…
Atmacha is such a wonderful company- I’ve recent bought some absolutely stunning cushions from them. They were originally out of stock but they reassured me they would soon be arriving. They did arrive in stock very soon then they sent them on 48hr delivery. They kept me informed throughout the process. I will definitely shop with them in the future. This is service I haven’t seen in a while. Well done Amacha - I’m delighted 🌸💓🌸
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Stunning cushion, I had to wait awhile for the item but…
I had to wait awhile for the item but once it arrived, it was lovely and great quality, worth the wait in the end! 😁
17. september 2025
Svar fra Atmacha Home and Living
Great that you are happy with your purchase. be safe and healthy .
Atmacha Team.
I am very pleased with the quality of…
I am very pleased with the quality of the cushions and rug. The service was excellent. Would definitely recommend. Thank you.
17. september 2025
Kept me informed of delivery
Kept me informed of delivery. My thistle cushions are gorgeous.
21. august 2025
Svar fra Atmacha Home and Living
Hello , glad that you are happy with your purchase , have a good day be safe.
Atmacha team.
Svar fra Atmacha Home and Living
Hello , glad that your are happy with your purchase. :)
Atmacha team.
Svar fra Atmacha Home and Living
Thank you Lorenzo! We’re happy you’re happy! 😊 Thanks for your kind words. -Elena
The throw is much lighter than…
The throw is much lighter than advertised wouldn’t order again
30. juli 2025
Svar fra Atmacha Home and Living
Thank you for sharing your feedback. We’re sorry to hear that the throw didn’t meet your expectations. Please note that the product’s weight isn’t listed on our website, so we haven’t provided that information, but we completely understand your disappointment. We appreciate your input and will keep it in mind to help improve our product descriptions in the future.
Thank you again for your feedback.
Can't recommend this company enough
Can't recommend this company enough
Absolutely, brilliant service!
Got in touch with me as soon as one of my items was not available.But I was happy to wait & within a week , I had my beautiful cushions x
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Atmacha Home and Living
Thank you for taking the time to share your experience. We’re glad you’re happy with your cushions and our service
Excellent company .
Excellent company .. fabulous communication and quality goods.. love my cushions
26. juli 2025
Svar fra Atmacha Home and Living
Thank you for your kind words. We’re delighted you love your cushions and appreciate your feedback on our service and quality
Great cushions
Great cushions
And got 20% off
Good communication and fast delivery
Thank you
24. juli 2025
Svar fra Atmacha Home and Living
Thank you so much, Kim! We're glad you’re happy with the cushions and service 😊
We have had a terrible experience
We have had a terrible experience. Watch out for the returns policy. When unrolled the carpet smelt strongly of fish.
We are now attempting to return it again
Waiting for collection
17. juli 2025
Svar fra Atmacha Home and Living
Thank you for your review Gwyn, and we’re truly sorry to hear about your experience with the rug.
As a reminder, we are the retailer, not the manufacturer, and our return process involves reporting issues to the manufacturer for verification before proceeding. Once the rug is returned to the manufacturer, it will need to be inspected before we can release the full refund. While our usual policy requires customers to arrange returns themselves, we’ve made an exception in this case and are assisting you by arranging a collection through a third-party courier. After your contact on July 21 (after our operating hours), we immediately began processing your request the following day. On July 23, the courier was assigned to handle the pick-up and will be reaching out to arrange a suitable time.
Our refund policy is clearly outlined on our website for customers to review prior to purchase. If it doesn’t meet your needs, we understand and respect your decision to explore other options.
We understand that this process may feel frustrating, and we appreciate your patience as we await the manufacturer’s response. Please know that we are doing everything we can to resolve this for you.
Thank you for your understanding.
Svar fra Atmacha Home and Living
Thank you Yvonne! So glad to hear everything went smoothly – that’s what we love to hear! x
Excellent service beautiful second time…
Excellent service beautiful second time from the company 5 stars
7. juli 2025
Svar fra Atmacha Home and Living
Thank you so much, Alison! So glad you’re happy with us again 😊
Elena
Atmacha Home&Living
Svar fra Atmacha Home and Living
Thanks a lot, Takaendesa! So glad you’re loving the cushion quality – we really appreciate your support!
Cushions
The cushions I bought are just what I wanted. They are really nice and look great in my drawing room.
3. mai 2025
Svar fra Atmacha Home and Living
So happy to hear that you love the cushions! It’s great to know they look perfect in your drawing room – thanks for sharing your lovely feedback, Jillian! 😊
Elena
Atmacha Team
They were very helpful in everything…
They were very helpful in everything from transportation to installation. The product was very good and of good quality. Thank you.
5. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Atmacha Home and Living
Thank you so much! We're really glad you were happy with both the service and the quality of the product. It means a lot to us, Marco! 😊
Elena
Atmacha Team
Definitely 5 stars
Definitely 5 stars. Even with a couple of days delay it didn’t matter when I saw the quality of the cushions… absolutely worth every penny!
Will definitely use again and I’m uber fussy!
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Atmacha Home and Living
Thank you so much! We're thrilled you loved the cushions and that they were worth the wait. It means a lot coming from someone who’s “uber fussy”! 😊 Looking forward to helping you again soon!
Elena
Atmacha Team
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