There was slight delay in order but support team were very quick to respond and clarify situation and available on WhatsApp to resolve. Great customer service. And the item was perfect. Recommend
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The products are high quality and stylish, exactly as we hoped. Delivery took a little longer since they are made in Turkey, which we fully understand. Everything arrived complete, undamaged, and perf... Vis mer
Selskapet har svart
The customer service is fantastic. I made enquiries as to the delivery of my new rug. The response time was first class with a follow up message making sure I was happy . The rug is beautiful and good... Vis mer
Selskapet har svart
The chairs are beautiful and very good quality. Only giving 4 stars rather than 5 as the communication wasn't very good. I had to chase for an update on the delivery a few times and ended up taking ju... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Bring timeless pure style and relaxing comfort to your living space. Sleek, simple and elegant designs will create the luxury you dream of. We provide customized options to match your taste or home all under one roof. Visit our showroom, website, or Instagram to let the experience begin.
Kontaktopplysninger
13-15 Grand Parade, N4 1LA, London, Storbritannia
- 020 8348 8861
- hello@atmacha.com
- atmacha.com
4,6
Enestående
171 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Beautiful stuff I ordered ..
27. september 2026
Top customer service
There was slight delay in order but support team were very quick to respond and clarify situation and available on WhatsApp to resolve. Great customer service. And the item was perfect. Recommend
22. september 2026
Svar fra Atmacha Home and Living
Hello Nicholas! Thank you so much for your kind review and recommendation. We’re very pleased to hear that our support team was able to assist you quickly and keep you updated throughout the process. We’re also delighted that you were happy with your item.
Thank you for your patience and for choosing Atmacha. We really appreciate your support and hope to welcome you again soon!
The customer service is fantastic
The customer service is fantastic. I made enquiries as to the delivery of my new rug. The response time was first class with a follow up message making sure I was happy . The rug is beautiful and good quality (although it is shedding a bit already). Will definitely be buying again through this company
1. september 2026
Svar fra Atmacha Home and Living
Hello Mo! Thank you so much for your lovely review and for your kind words about our customer service. We’re delighted to hear that our team was able to assist you quickly and keep you updated regarding your delivery.
We’re also so pleased that you love your new rug! Some initial shedding can occur with certain rugs, particularly when they are new, and this should gradually reduce with regular vacuuming.
Thank you again for choosing Atmacha. We really appreciate your support and look forward to welcoming you back again soon!
The customer service is helpful thank you
I'm very happy to buy with you
I will continue to buy thank you
6. august 2026
Svar fra Atmacha Home and Living
Thank you so much for your lovely review. We’re very happy to hear that you had a positive experience with our customer service and that you’re pleased with your purchase.
We really appreciate your continued support and look forward to welcoming you back to Atmacha again soon!
Always honest with updates on delivery…
Always honest with updates on delivery times and I love my dressing table pouffe seat it is good quality and goes perfectly with the bedroom and dressing table….love it xx
1. juli 2026
Svar fra Atmacha Home and Living
Hello Vicki! Thank you so much for your lovely review. We’re really pleased to hear that you appreciated the updates throughout the delivery process and that you love your new dressing table pouffe.
It’s wonderful to know that it fits perfectly with your bedroom and dressing table. Thank you again for choosing Atmacha and for your kind words — we really appreciate your support!
I am very happy with my experience
I am very happy with my experience. The furniture quality is excellent, and everything arrived exactly as described. The customer service team was friendly, professional, and helpful throughout the process. I would definitely recommend this company and would be happy to purchase from them again. ⭐⭐⭐⭐⭐
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Atmacha Home and Living
Thank you so much for your wonderful 5 star review!
We're delighted to hear that you were happy with your experience and that the quality of your furniture met your expectations. It's also fantastic to know our team provided the friendly and professional service we strive for.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back to Atmacha Home & Living in the future.
Enjoy your new furniture! ✨
The products are high quality and…
The products are high quality and stylish, exactly as we hoped. Delivery took a little longer since they are made in Turkey, which we fully understand. Everything arrived complete, undamaged, and perfectly matches what we ordered. Great quality, nice design, and good service highly recommended! Thanks for everything
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Atmacha Home and Living
Thank you very much for your review Diyar!
We’re so pleased to hear that your furniture arrived complete, undamaged, and exactly as expected. Your understanding of the delivery lead time is truly appreciated, as many of our pieces are specially made in Turkey with care and attention to detail.
It’s wonderful to know you’re happy with the quality, design, and service. Thank you again for your recommendation and for choosing Atmacha Home & Living, we hope you enjoy your new furniture for many years to come!
Delivery was very good.
Delivery was very good.
Quality of cushion is excellent, so overall 5 stars!
Thank you
11. juni 2026
Svar fra Atmacha Home and Living
We're delighted to hear that you were pleased with both the delivery and the quality of your cushion Jayne! It's wonderful to know everything met your expectations.
Thank you for choosing Atmacha Home & Living!
I recently bought my mum a gift rug and…
I recently bought my mum a gift rug and some other accessories from Atmacha. They were incredibly helpful with helping me pick what she would like. They delivered it really quickly and my mum was in love with what we picked! Will definitely be repurchasing from them again :)
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Atmacha Home and Living
We're honoured you chose Atmacha Home & Living to help find a special gift for your mum. It's fantastic to hear she loved the rug and accessories, and that our team could help you choose the perfect pieces.
We're also delighted everything arrived quickly and made the whole experience an enjoyable one. Your kind words and support mean so much to us.
We look forward to helping you find more beautiful pieces in the future!
Serious safety hazard with Ottoman mechanism – Matter now with Small Claims Court
Headline: Serious safety hazard with Ottoman mechanism – Matter now with Small Claims Court
I am writing this to warn other families, especially those with children. I purchased a Solo King-Size Ottoman Bed from this company on 09th March 2026 delivery on the 27th of April 3026. Within less than a month, the gas-lift mechanism completely failed, causing the heavy bed base to violently slam down from mid-air with a loud thud. This is a severe physical hazard that could have caused serious injuries to my head, neck, or shoulders, and leaves me terrified for my 10-year-old child.
Furthermore, the internal foam crackles loudly under pressure, and the upholstery fabrics began deforming almost immediately.
When I raised these critical safety concerns, the company sent out a team who tried to apply a patchwork "fix" by installing unadvertised, makeshift plastic locking brakes that require a user to manually lock them on both sides. When I asked for a written safety guarantee for this modified mechanism, the company refused to provide one.
They then blamed my standard mattress (admitting in writing that they list no weight restrictions on their website) and tried to force me into accepting store credit minus an illegal 15% "dismantling fee" for a faulty product.
Because they refuse to issue a full monetary refund under the Consumer Rights Act 2015, I have been left with no choice but to launch a formal legal claim against them via the UK Government's Small Claims Court (Money Claims Online). Do not risk your family's safety with this product or company.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Atmacha Home and Living
Dear Nooreen,
We are genuinely sorry that you remain dissatisfied with your experience.
Following the concerns raised, we arranged for our service team to inspect the product promptly. Based on the inspection carried out, the bed was found to be operational and no manufacturing fault was identified with either the bed frame or ottoman mechanism.
During the inspection, our team also observed that the mattress being used was significantly heavier than mattresses typically used with this type of ottoman bed. Whilst we appreciate that mattress preferences vary, this was considered a relevant factor during our assessment of the lifting and closing behaviour experienced.
We take safety concerns extremely seriously and thoroughly investigated the matter. Having supplied beds for more than eight years, we have not previously encountered a complaint of this nature. Furthermore, this particular model has been supplied to more than 40 customers and we have not received any prior complaints relating to the safety or operation of the ottoman mechanism.
We have worked with you throughout the process and offered goodwill resolutions in an effort to reach an amicable outcome.
As this matter is now being handled through the appropriate channels, it would be inappropriate for us to comment further on the specific details publicly. We will continue to cooperate fully and respond through the relevant process.
Kind regards,
Atmacha Home & Living
Simply the best bead of my life.
Simply the best bead of my life.
Worth it any penny. From the sellers
in the shop to the delivery, design, materials, colors and mos important
for me, it's safe for the kids. So soft and curvy.
THANK YOU ATMACHA!
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Atmacha Home and Living
Hello Ninela! We're absolutely delighted to hear that you love your new bed and that it's been such a great addition to your home. Knowing that you appreciate the design, quality, materials, and, most importantly, that it feels safe and comfortable for your children means the world to us.
Your kind words about both our showroom team and our delivery team are greatly appreciated, we'll be sure to share your feedback with them.
Thank you for choosing Atmacha Home & Living. We hope you enjoy your beautiful new bed for many years to come!
Svar fra Atmacha Home and Living
Hi Manley, thank you for your lovely feedback!
We’re so pleased to hear that you’re happy with your cushions and that the packaging met your expectations. We always want our customers to receive their items beautifully and safely presented.
Thank you again for choosing Atmacha Home & Living
An excellent company
I had my eye on this collection of furniture for some time, however I was hesitant to go ahead with an order mainly because of distance. I eventually decided to go for it and I’m very glad I did. Although I had no face-to-face consultations with the staff - it was all by messages/phone - the staff were superb. They basically could not have done more for me, putting up with my continual questions, sending me photos and videos to help me with choice and colour, and just generally making the whole process very straightforward from discussing and ordering the various pieces to the actual delivery (which given the size and weight of the larger pieces was superb - the two men were very careful, quiet yet quick; they put the pieces together and removed all the rubbish too). I am incredibly grateful to them all. I’m so delighted with my new furniture - it is well made and looks even better than it did online. I would throughly recommend Atmacha. Five stars don’t seem to be enough!
10. april 2026
Svar fra Atmacha Home and Living
Thank you so much for your wonderful review Sheona!
We’re delighted you trusted us despite the distance, and it’s lovely to hear our team made the process easy with photos, videos, and support throughout.
We’re also pleased the delivery and assembly went smoothly, and that your furniture looks even better in your home. Your recommendation means so much to us. Thank you for choosing Atmacha Home & Living!
I requested a return on the product…
I requested a return on the product over two weeks ago and I am still waiting on a response. I'd like to return my order please.
8. april 2026
Svar fra Atmacha Home and Living
Hi Hayley,
We’re really sorry for your experience and the delay in getting back to you.
It looks like your original return request and follow-up email didn’t reach us, which is why this wasn’t picked up sooner. As soon as we became aware, we reached out and are now working to resolve this for you as quickly as possible.
We completely understand your frustration and appreciate your patience while we sort this out.
Kind regards,
Atmacha Home & Living
I have looked for cushions everywhere…
I have looked for cushions everywhere without success. I found them and they were delivered as described and I am extremely pleased with both the look and the quality of them . Will definitely order again .
12. april 2026
Svar fra Atmacha Home and Living
We’re delighted you finally found the cushions you were looking for and that they arrived exactly as described. It’s wonderful to hear you’re so pleased with both the look and quality.
We truly appreciate your support and look forward to welcoming you back again soon!
excellent service and communication…
excellent service and communication regarding delivery
2. april 2026
Svar fra Atmacha Home and Living
Thank you :)
5 Star Business
Excellent communication, quick delivery and got exactly what I'd been looking for but for more than £100 cheaper than anywhere else. Will definitely buy from here in future and would highly recommend. Excellent customer service.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Atmacha Home and Living
Thank you :)
High quality unusual pieces at competitive prices
We have bought quite a lot of furniture from Atmacha and have always found them to deliver high quality products at very competitive prices, there is always a long lead time for items not in stock but always within specified time, highly recommended for something a little different
26. mars 2026
Svar fra Atmacha Home and Living
Thank you :)
I had a very good experience with…
I had a very good experience with Atmacha in store. In particular Abrah was extremely helpful and communicative. Im very happy with the dining room chairs I had delivered today and with previous purchases of a rug and cushions. However I think that the delivery section could be improved.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Atmacha Home and Living
Thank you :)
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