Can’t speak to anyone, copy and paste answers on their chat system, and a very relaxed attitude to actually getting items to customers once you’ve paid for them. I’m a water engineer of 20 years, I... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Very innovative use of an AI chatbot that actuallu helped when their office was closed. I was able to analyse the issue and decide on the right outcome. The service from the support team in office ho... Vis mer
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The buying experience was excellent from start to final delivery. Our sump pump has failed and their team helped identify the pump I needed and then communicated throughout to ensure I was kept up to... Vis mer
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Although all advice is via email or WhatsApp, response time is short and helpful. Excellent customer service and despite me ordering the wrong product first time, Anglian sorted it out without fuss. M... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
The highest quality Industrial, Water and Borehole Pumps in the UK. Order today for FREE UK delivery. Warranty on all products.
Kontaktopplysninger
The Drift, IP3 9QR, Ipswich, Storbritannia
- info@anglianpumping.com
- anglianpumping.com
4,5
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
RELIABLE COMPANY.
RELIABLE COMPANY.
Order the pump asnd it arrived. It was a direct rreep.Unfortunately it did hve the flach li souave spotted that.
29. mai 2026
Svar fra Anglian Pumping Services
Good Afternoon,
Thank you for the 5 star review and order. Good to hear the team look after you well and delivery is ontime.
Be great to see your ordering again.
Best Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Morning,
Many thanks for your order and taking time to review us. Glad we could help with quick delivery.
Best Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Afternoon,
Thanks for taking time to review us. Glad we did so well and pump arriving swiftly.
Best Regards
Glen Denny
Managing Director
I received excellent service and very…
I received excellent service and very helpful advice from Glen who advised me which pump would be most suitable for my needs. I would highly recommend them
27. mai 2026
Svar fra Anglian Pumping Services
Good Morning,
Thank you for taking time to review us and hope the pump worked well for you.
Glad we did so well and always nice to have a personal mention :)
Best Regards
Glen Denny
Managing Director
Excellent service
Excellent service, product as described and quick delivery, would definitely use this company again
26. mai 2026
Svar fra Anglian Pumping Services
Good Afternoon,
Thank you for the 5 star review. Glad the team did well and all delivered swiftly.
Be great to have you ordering again.
Best Regards
Glen Denny
Managing Director
Fast delivery works as specified
11. mai 2026
Svar fra Anglian Pumping Services
Good Afternoon,
Thanks for the order and excellent review, good to hear all working well especially in this dry weather.
Best Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Morning,
Thank you for the 5 star review, glad we could help with quick delivery and team looked after you well.
Best Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good morning,
Thank you for the 5 star rating. The team are working so hard to keep up with our incredible growth and great feedback is really appreciated.
Hope all works well for you.
Best Regards
Glen Denny
Managing Director
Unfortunate currier problems but a…
Unfortunate currier problems but a replacement product arrived and works very well. Well packed and good communication.
8. mai 2026
Svar fra Anglian Pumping Services
Good Evening,
Really appreciate the feedback. The team are working incredibly hard in this growth phase to keep up with orders and restocking.
Reliable carriers seem to be an issue. We use DHL and FedEx, both have problems at times and I’m unsure of the fix for that.
Grateful you didn’t knock of any stars for the carrier issue and glad we responded well.
All the best
Glen Denny
Managing Director
Disappointing experience unfortunately
Items were not shipped on time to us which delayed the job we were on. Then they tried to blame the courier company. Thankfully I was refunded and found another company that could deliver to us on time!
30. mars 2026
Svar fra Anglian Pumping Services
Good Evening,
Really sorry we have let you down here. It’s been an incredible growth month, stores are in from 6am and working flat out to catch up.
Glad we was helpful on the refund though and that you got resolved.
We have extra staff employed just going to be into next week until we see the benefits.
Best Regards
Glen Denny
Managing Director
Don't ever bother with buying from this company!
We ordered a replacement pump first thing on Monday and paid for next-day delivery, as our existing pump had failed. This pump is responsible for water distribution across our farmyard and supplies water for around 60 animals, so the matter was extremely urgent.
Despite daily contact with Anglian Pumping Services, the pump was not delivered until Friday. During this time, we found the customer support very disappointing. There appeared to be no telephone number available to speak to someone directly, and communication by email did not feel urgent enough given the seriousness of the situation.
We appreciate that courier delays can happen, but the issue was repeatedly blamed on FedEx, with no practical solution offered to us, such as sending out a replacement pump or taking further steps to help resolve the emergency. From our perspective, once payment had been taken, there was very little meaningful support.
This caused us considerable stress and difficulty in providing water for our animals over several days.
We were told that the next-day courier charge would be refunded, but we have not yet received confirmation that this has been processed. A confirmation email would be appreciated.
Overall, this was a very poor customer service experience at a time when we urgently needed help. Sadly, based on this experience, we would be unlikely to use Anglian Pumping Services again.
11. mai 2026
Svar fra Anglian Pumping Services
Good Evening,
Sorry we haven’t been our best on this. We are growing very fast and I can only assume because we are doing a better job than our competitors.
We clearly need to be better. We have employed and we are working longer hours so these problems will be gone next week.
Sorry you didn’t have the best experience with us.
Best Regards
Glen Denny
Managing Director
was given company as a recommendation
was given company as a recommendation. It worked well reasonable price and excellent delivery will be using again when in the market
6. mai 2026
Svar fra Anglian Pumping Services
Good Afternoon,
Really pleased to hear your were recommended and the team did an excellent job.
Be great to hear from you again.
Best Regards
Glen Denny
Managing Director
Great service
Great service, priced well, delivery on time. Bought from them on multiple occasions and will again. Thanks
5. mai 2026
Svar fra Anglian Pumping Services
Good Morning,
Thanks for the 5 star review. Glad the team did well with service, pricing and delivery.
Best Regards
Glen Denny
Managing Director
Great products but terrible service…
Great products but terrible service from Gary. He hangs up the phone when you ask him why it’s taken 4 working days to send an order.
Applying servuce you need to do better Anglian and you will be a great company
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Anglian Pumping Services
Good Evening,
Thank you for saying we have great products.
Order placed 10.22pm 14th May, we processed order 15th May. It arrives 4 working days later. Next day was available but not selected from purchaser.
We do not advertise our telephone number on our website. It can be found by google searching but does require some effort. We prefer not to be called for web orders.
We are fine for staff to end calls or remove themselves from situations if it is not beneficial to their mental health or to company productivity.
Ideally would be delivering in 3 working days but also there is that next day option for time critical orders.
All the best
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Morning,
Thank you for taking time to review us. Glad we could help with quick delivery and good pricing.
Best Regards
Glen Denny
Managing Director
Thank you for the great service and…
Thank you for the great service and advice and very quick delivery
5. mai 2026
Svar fra Anglian Pumping Services
Good Morning,
Thank you for the excellent review. Good to hear the team help with great advice and service. Also stores packing quick.
Appreciate the order.
Best Regards
Glen Denny
Managing Director
Excellent service and price
Excellent service and price, even companies local to me could not match them.
7. mai 2026
Svar fra Anglian Pumping Services
Good Morning,
Thanks for the 5 star review. Glad pump arrived swiftly and our pricing was good.
Hope all works well for you.
Best Regards
Glen Denny
Managing Director
Would highly recommend
Would highly recommend, pump arrived as promised on next day carriage. Easy trouble free competitive purchase, many thanks
6. mai 2026
Svar fra Anglian Pumping Services
Good Morning,
Thank you for taking time to review us. Glad team doing a great job with packing and delivery.
I know they are under pressure from our growth so really appreciate the extra effort and hours worked from them to keep customers service level high.
Best Regards
Glen Denny
Managing Director
Don’t like the WhatsApp messaging as…
Don’t like the WhatsApp messaging as sometimes I didn’t get a response or questions answered. Would much prefer to speak to someone.
Also didn’t have the pump I ordered in stock, but on the plus side they sorted a different one really quickly and got it out to me.
6. mai 2026
Svar fra Anglian Pumping Services
Good Evening,
People seem quite vocal about us removing the phone number however the team have suffered enough abuse over the years and I have taken the view that staff happiness is much better than a few not so happy customers.
We have seen a sales increase since we moved to WhatsApp by over 20% so we are definitely not reversing the change!
Glad the team did well. A happy team is a productive team.
Best Regards
Glen Denny
Managing Director
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