Can’t speak to anyone, copy and paste answers on their chat system, and a very relaxed attitude to actually getting items to customers once you’ve paid for them. I’m a water engineer of 20 years, I... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Very innovative use of an AI chatbot that actuallu helped when their office was closed. I was able to analyse the issue and decide on the right outcome. The service from the support team in office ho... Vis mer
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The buying experience was excellent from start to final delivery. Our sump pump has failed and their team helped identify the pump I needed and then communicated throughout to ensure I was kept up to... Vis mer
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Although all advice is via email or WhatsApp, response time is short and helpful. Excellent customer service and despite me ordering the wrong product first time, Anglian sorted it out without fuss. M... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
The highest quality Industrial, Water and Borehole Pumps in the UK. Order today for FREE UK delivery. Warranty on all products.
Kontaktopplysninger
The Drift, IP3 9QR, Ipswich, Storbritannia
- info@anglianpumping.com
- anglianpumping.com
4,5
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Anglian Pumping Services
Good Afternoon,
Thank you for taking time to review us. Glad our website was easy to us and filter arrived swiftly.
Best Regards
Glen Denny
Managing Director
Fantastic efficient service all…
Fantastic efficient service all products are of a high quality
5. mai 2026
Svar fra Anglian Pumping Services
Good Afternoon,
Thanks for the 5 star review. Glad the team could help and everything went smoothly.
Best Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Afternoon,
Many thanks for your repeat business. Glad the team looking after you well and all comign out on time.
Best Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Morning,
Thank you for the 5 star review. Pleased to hear the stores team getting the pump out quick and pricing good.
Best Regards
Glen Denny
Managing Director
Service is terrible
Service is terrible, web chat only and if you ask for the phone number to call them and discuss issues you will be met with comments such as 'talking wont change anything' and a refusal to provide a contact number. Asked for an immediate refund after this poor service.
28. april 2026
Svar fra Anglian Pumping Services
Good Afternoon,
We explained fully delay was caused by manfacturer issues. We are a reseller not the original equipment maker so if they delay, we delay.
I feel communcation was very good. Also if we choose to protect our staff from angry people like yourself, that is also ok.
My advice is conduct yourself in a nicer manor and people will be more willing to talk.
All the best
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Morning,
Thanks for the 5 star review, glad we could help.
Hope the pumps works well for you.
Best Regards
Glen Denny
Managing Director
Appalling Service
I am absolutely appalled at the service, how the business survives is beyond me.
Booked for a service of 2 x Dab E.Sytanks, dealt with the Managing Director whose communication was sporadic at best. Organised a date, nobody arrived, phoned the office twice and spoke to two different members of staff who said they would get back to me, neither did. E-mailed telling him of my disappointment of how everything had been handled and needless to say have had no response.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Anglian Pumping Services
Good Afternoon,
I am assuming you are just having a bad Friday?
If we decide not to deal with you because the journey is too long please do not take offence. Sometimes we cannot help everyone but we do our best.
Our business is growing fast and through careful management, choosing correct work we are doing very well. Sorry your work was too much for us in this busy period. Seems to me I choose wisely as you do not appear to be a very nice person.
Best Regards
Glen Denny
Managing Director
I ordered 3 pumps and had confirmation
I ordered 3 pumps and had confirmation, I immediately realised I hade made a mistake so I emailed them to rectify before dispatch in fact moments after I made the order and payment.
I was emailed next day and asked to cancel on a form, so I did the same day, my order and re order the correct items.
I didn’t reorder as I had paid already and was waiting a refund. Next day I was informed that the order was being delivered tomorrow.
I emailed and asked why they were sending it and if they could divert it. It wasn’t delivered.
7 day on I’m still waiting my refund.
30. april 2026
Svar fra Anglian Pumping Services
Good Morning,
Our team our currently working very efficiently from order placed to packing could be 5mins.
At these speed levels its really important for the customer to ensure correct ordering, sorry you made an error.
However if you have made an error, the returns process is very simple and dealt with swiftly.
Best Regards
Glen Denny
Managing Director
Ordered before midday and arrived the…
Ordered before midday and arrived the following day before 10am- perfect
28. april 2026
Svar fra Anglian Pumping Services
Good Morning,
Thank you for the 5 star review. New staff in the warehouse means a very effective and fast service.
Glad this is showing.
Best Regards
Glen Denny
Managing Director
Poor customer service
Ordered 2 pumps over 4 weeks ago. no sign of them, blamed a courier but no updates after a few more days of waiting. They hide behind a whatsapp service and are reluctant to speak on the phone. Very poor updates and customer service. order cancelled and bought elsewhere.
27. april 2026
Svar fra Anglian Pumping Services
Good Morning,
I am sorry DHL lost the original pumps. We are giving Fedex a try with an aim to improving this issue.
We are not hiding behind whatsapp, you spoke with me directly as we are now. Its a more efficient communication method. I understand some older demongraphic struggle with it however the world is going to change with AI, we have to embrace it as a company or we won't be here in 10 years thriving like we are.
Given since AI implementation and whatsapp use we have grown 19%, its a proven route.
Sorry we couldn't sort replacement pumps in the time frame required. We have doubled our stock of those to prevent reoccurance. Glad you got sorted though.
Best Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Morning,
Thank you for the 5 star review. Glad the team good help and hope the ATX booster works well for you.
Best Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Morning,
Thanks for the 5 star review. Glad the team helped out and DHL doing a good job too.
Best Regards
Glen Denny
Managing Director
Can’t be faulted,best price well…
Can’t be faulted,best price well packaged and quick delivery
28. april 2026
Svar fra Anglian Pumping Services
Good Morning,
Thank you for taking time to review us, glad we could help.
Hope all works well for you.
Best Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Morning,
Thank you for the excellent review. Good to hear stores getting the pump out quickly.
One of our biggest sellers.
Best Regards
Glen Denny
Managing Director
Svar fra Anglian Pumping Services
Good Morning,
Thank you for the 5 star review. Please our website was easy to us and delivery time was all good.
Best Regards
Glen Denny
Managing Director
Very professional right from the…
Very professional right from the selection of the products, arranging of the delivery and setting up support.
27. april 2026
Svar fra Anglian Pumping Services
Good Morning,
Thank you for yours orders and taking time to review us. Glad we can help.
All the best
Glen Denny
Managing Director
Same day repair to the hydraulics on…
Same day repair to the hydraulics on van on a time critical job
Great service
13. april 2026
Customer support call back worked very…
Customer support call back worked very well and provided good advice. Purchase online was simple and fairly quick in delivery. Very happy with the product purchased. Thank you
10. april 2026
Svar fra Anglian Pumping Services
Good Afternoon,
Thank you for taking time to review us. the callback service is a new idea and we are finding it very useful and more productive with orders increasing.
All the best
Glen Denny
Managing Director
A new retailer to me but an excellent…
A new retailer to me but an excellent service. Product availability and price both very good. Delivered on time. Thanks
16. april 2026
Svar fra Anglian Pumping Services
Good Afternoon,
Thank you for the 5 star rating and 1st time using us. Glad we did so well.
Hope to hear from you again.
Best Regards
Glen Denny
Managing Director
Bit annoying that our order couldn't be…
Bit annoying that our order couldn't be taken over the phone
15. april 2026
Svar fra Anglian Pumping Services
Good Morning,
Thank you for your feedback — we completely understand that not being able to place orders over the phone can feel frustrating, especially if that’s what you’re used to.
As a family-run business, we’ve recently made the decision to move more towards online ordering. This helps us keep things efficient, reduce errors, and ultimately offer better value and service to all our customers. It also allows us to focus more time on support, advice, and aftersales rather than processing orders manually.
We’re still very much here to help — if you ever need guidance choosing the right product or have any questions, we’re always happy to assist.
We really appreciate your understanding as we continue to improve how we operate.
Best Regards
Glen Denny
Managing Director
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