Friendly attentive staff, first repair survey covered all items requiring attention. Slight delay in parts delivery - contacted with details - repair completed well inside target date. Excellent repa... Vis mer
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DELIGHTED WITH THE SERVICE FROM ALTON CARS. THE WHOLE TEAM ARE AMAZING BUT SPECIAL THANKS TO ALL JULIES AND SHAUN. WAS KEPT INFORMED ABOUT REPAIRS REGULARLY AND SUPPORTED WITH GOOD ADVICE. PROFESSIONA... Vis mer
At the beginning I was kept up to date regularly - but then after a few weeks I struggled to find out what was happening and had numerous delays that were only communicated last minute (after I’d ch... Vis mer
These repairer guys at AltonCars are just Awsome at their profession, they really take alot of pride in their work! The results show EVERY time.. ..they dont dissapoint!!!! I took my car... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Alton Cars, one of UK’s largest networks of vehicle repair centres. We’re a multi-award winning group committed to providing first class vehicle repairs & customer service. All our repair centre’s hold a coveted BSi kitemark, along with industry leading insurer & manufacturer approvals. We’re proud of our reputation for being a professional & friendly repair group, so if you’re searching for a well-respected vehicle repairer that you can trust, you’ve found them.
Kontaktopplysninger
Alton Cars Ltd, LS9 0SG, Leeds, Storbritannia
- 0800 035 5730
- enquiries@altoncars.co.uk
- altoncars.co.uk
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great service did what they said and…
great service did what they said and before expected completion time.
great communication all the way through.
would recommend 12579
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Garry, thank you for your 5-star rating! We're delighted to hear that you received great service and that everything was completed ahead of schedule. It's wonderful to know that our communication throughout the process met your expectations.
We strive to provide timely and efficient service, and it's rewarding to hear that we could achieve this for you. Your kind words and recommendation are greatly appreciated.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Update on previous feedback.
Update on previous feedback.
I took my car back in today Friday 24th July to be valeted,There was an improvement but the doors, windows, windscreen, console and various other places have been missed.
Two things that worry me, one is the doors must have been left open when the repairs were being done and secondly if the doors needed to be open,why was the interior not covered whilst the work was being carry out.
Frustration and disappointment is putting it mildly.
You have let yourselves down 12567
24. juli 2026
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Svar fra Alton Cars Ltd
Hi Graham, thank you for your feedback and for bringing these issues to our attention. We sincerely apologise for the frustration and disappointment you experienced with the valet service. It's concerning to hear that certain areas were missed and that the interior was not adequately protected during repairs.
We take your concerns seriously and would like to address them promptly. Please contact us at complaints@altoncars.co.uk with your vehicle details and any further information. This will help us investigate the matter thoroughly and ensure it is resolved to your satisfaction.
Once again, we apologise for any inconvenience caused and assure you that your feedback is a priority for us.
Best regards,
Alton Cars Ltd.
Bodywork repair
Took our car for bodywork repair. The work was excellent. The ladies on reception talked us through the whole process. Kept us us updated. Overall excellent service received.5 star service.
10. juli 2026
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Svar fra Alton Cars Ltd
Hi Lisa, thank you for your 5-star rating! We're thrilled to hear that you found the bodywork repair excellent and that our reception team was able to guide you through the process effectively.
We're committed to providing outstanding customer service and ensuring that every repair meets the highest standards. It's wonderful to know that we could deliver this for you and that you received excellent service overall.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
They damaged my car
They damaged my car, sent me home with a screw inside my tyre, and couldn't even be bothered to help a kids' rugby team. Avoid.
My Porsche Macan Turbo went in on 17th December 2025. I didn't get it back until 27th March. What happened in between was one of the most infuriating, demoralising experiences I've ever had as a customer.
The broken promises: 30th January. Nope. 20th February. Nope. "Within a week" in early March. Nope. 18th March. Nope. 19th. 20th. Every. Single. Deadline. Missed. And every single time, I had to chase them. Calls went unanswered — including on the actual days the car was supposedly due back. These people do not pick up the phone.
The misinformation: I was repeatedly told by their Doncaster team that the car was "on track." On track for what, exactly? Parts hadn't even arrived yet. Dates they were confidently quoting me were physically impossible. When I raised this, their own management admitted the staff calling me hadn't even looked at my file. They were just telling me what I wanted to hear and hoping I'd go away.
The cover-up: After days of getting nowhere, I finally got Andy Harrower on the phone on 23rd February. He promised to send photos proving work had started. Hours later, a handful of terrible images arrived — and it was blindingly obvious the car had been hastily worked on for a few hours purely so Andy could take some pictures. Rather than just hold their hands up and admit nothing had been done, they staged it. That tells you everything about the culture at this place.
The damage they caused: A cracked windscreen. A damaged wheel. On a prestige vehicle. In their care. Discovered on yet another missed deadline day.
The safety failure — and this is the bit that really f*cks me off: When Porsche inspected my car this month — four months after Alton Cars handed it back — their technicians found a metal screw inside the tyre. Inside it. I have timestamped photographic evidence taken at Porsche's premises. That screw went in during Alton Cars' repair. They handed my car back without any pre-delivery check thorough enough to catch it. I have been driving my family around in that car for four months not knowing. If that tyre had blown at motorway speed, I dread to think about the consequences. This isn't a customer service issue anymore — it's a safety failure, pure and simple.
The final insult: After all of this, Graham Connell — the branch manager — wrote to me in February acknowledging in his own words that Alton Cars had "failed in providing their normal level of service." So rather than demand money for myself, I wrote back and asked for one thing: a donation to Cleckheaton Sports Club, a grassroots community club trying to raise money for new changing rooms for children, or a kit sponsorship for an underfunded U13 boys team. A gesture. Something decent. He never replied. Not a word. Couldn't even do right by a bunch of kids.
Stay well away from Alton Cars Leeds. Incompetent, negligent, dishonest, and when handed the simplest possible chance to show some humanity — silent.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Mr Massarella, we're very sorry to read about your experience and the frustration this has caused. We appreciate you taking the time to provide such detailed feedback and understand how disappointing it must have been to experience delays, communication issues and concerns regarding your vehicle.
This is not the level of service we strive to provide, and your comments have been noted and will be shared with the relevant team for review.
If you would like us to review your concerns further, please contact our customer relations team at complaints@altoncars.co.uk with your vehicle registration and any additional information. They'll be able to investigate the matter thoroughly and support you further.
Best regards,
Alton Cars Ltd.
Absolutely shocking experience worst…
Absolutely shocking experience worst I've had in thirty plus years of driving no communication tried to say I'd got paint in the courtesy car, I had to demand the car be returned via an official complaint to the insurance company car was delivered with more damage than it went in with I am now in contact with the motor trades ombudsman if you have a choice of repairer choose them not Alton cars poulton le flyde
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Simon, we're very sorry to read about your experience and the frustration this has caused. We completely understand how disappointing it must have been to experience communication issues and to receive your vehicle back in a condition that didn't meet your expectations.
This is not the level of service we strive to provide, and we appreciate you taking the time to share your feedback. Your comments have been noted and will be shared with the relevant team.
If you would like us to review your concerns in more detail, please contact our customer relations team at complaints@altoncars.co.uk with your vehicle registration and any further information. They'll be able to investigate the matter thoroughly and support you further.
Best regards,
Alton Cars Ltd.
Thank You Alton Cars
This was the first time I had visited Alton Cars and they made the experience as easy as possible. When I brought my car in initially, reception was understanding and talked me through what would happen. The damage assessor then looked over my car and explained what would be fixed. I was contacted at each stage of the process and when I picked up my car the quality of the repairs were amazing. Thank you to all the staff.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Iona, thank you for your feedback! We're delighted to hear that your first visit was made as easy as possible. It's wonderful to know that our reception was understanding and that the damage assessor provided clear explanations about the repairs.
We strive to ensure that our customers are well-informed and comfortable throughout the repair process. We're thrilled that our team could provide you with such a positive experience.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Absolutely dreadful customer service
Absolutely dreadful customer service, extremely rude. 4 estimates for the car to be returned. Loaned a death trap of a courtesy car that has huge faults. Lied to my insurance about what they were replacing when trying to cut corners smart repairing it instead. Never again !! Now 5 estimates it’s gone back again to next week !! Unbelievable
Car finally arrived back and was refused due to loads of issues. Seat hanging off, trim loose. Repaired parts when they listed they replaced new items. Absolute cowboys and glass still everywhere you looked in the car.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Shaune, we sincerely apologise for the negative experience you had with our customer service and the issues with the courtesy car. It's concerning to hear about the multiple estimates and the communication with your insurance.
We take your feedback seriously and would like to address your concerns directly. Please contact us at complaints@altoncars.co.uk with your vehicle and complaint details so we can investigate this matter further and work towards a resolution.
Once again, we apologise for the inconvenience and assure you that your concerns are a priority for us.
Best regards,
Alton Cars Ltd.
Always kept me informed on the procress…
Always kept me informed on the procress of the car repair which was good and my car was ready on the day they said it would be great service 👍
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Simon, thank you for your 5-star rating! We're thrilled to hear that you were always kept informed on the progress of your car repair and that it was ready on time. It's fantastic to know that you found our service to be great.
We're committed to providing exceptional customer service and we're delighted that we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Poor care of car, Poor Admin, Harassment
Left my car in the shop over winter for 2 months so the brakes seized and forced me to buy new pads, discs and calipers.
Failed to keep me updated on the progress of my repair. Ignored repeated requests for updates and then gave me my car back after the MOT expired, with aforementioned failed brakes and no warning.
Failed to charge an excess, before harassing me daily by email and text.
No apology ever received for any of their failings. Dreadful people.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Ondopondont, we sincerely apologise for the inconvenience and distress caused by your experience. It's concerning to hear about the issues with your brakes and the lack of communication regarding your repair.
We take your feedback seriously and would like to address your concerns directly. Please contact us at complaints@altoncars.co.uk with your vehicle and complaint details so we can investigate this matter further and work towards a resolution.
Once again, we apologise for the inconvenience and assure you that your concerns are a priority for us.
Best regards,
Alton Cars Ltd.
Fantastic service and Repair
My car was booked into the Mansfield branch of Alton cars for a no fault accident.
Had to wait nearly 4 weeks but my car was driveable so this was not a problem.
My car was picked up from my home address and the guys were very polite, respectful and professional. This was again a feature of when the car was delivered.
Throughout the process, communication was excellent and I found everyone to be very professional .
My car was delivered back to me within three days and the repair was fantastic.
Definitely a 5 star operation.
Thank you Mansfield Alton.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Paul, thank you for your 5-star rating! We're delighted to hear that your experience with our Mansfield branch was so positive. It's wonderful to know that our team was polite, respectful, and professional throughout the process, and that the communication was excellent.
We're committed to providing outstanding service and we're thrilled that we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
The staff where incredibly friendly
The staff where incredibly friendly, eventhough there was an issue with the curtosy car, and i ended up without a car. They apologised and got the car completed in record time.
They where all professional and i can not thank them enough for completing the car as quickly as they have due to the issues with not having a car. 12473
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Miss Attenborough, thank you for your 4-star rating! We're pleased to hear that our staff were incredibly friendly and professional, even though there was an issue with the courtesy car. We sincerely apologise for the inconvenience caused by being without a car, and we're glad that our team could complete the car in record time for you.
Your feedback is invaluable to us, and we're grateful for your understanding and appreciation of our efforts.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Brilliant customer services
Can not fault anything was all made smoothly and easy from first contact to any questions i had which was answered about the repairs itself.On picking up the car looked very good and very pleased with the outcome of it they have made a brilliant job of it. 12463
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Lee, thank you for your 5-star rating! We're delighted to hear that everything was made smooth and easy from the first contact, and that all your questions about the repairs were answered. It's fantastic to know that you were very pleased with the outcome and that the car looked very good upon pickup.
We're committed to providing exceptional customer service and we're thrilled that we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards, Alton Cars Ltd.
Everything went smoothly with no…
Everything went smoothly with no hassle. Good service all round 12462
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Rebecca, thank you for your 5-star rating! We're delighted to hear that everything went smoothly with no hassle and that you found our service to be good all round. It's fantastic to know that we could provide you with such a positive experience.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
The staff are soo soo amazing…
The staff are soo soo amazing especially the lady at the reception and everyone single one else. I was very much impressed with the service.12456
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Majdoub, thank you for your 5-star rating! We're thrilled to hear that you found our staff to be amazing, especially the lady at the reception. It's fantastic to know that you were very much impressed with our service.
We're committed to providing exceptional customer service and we're delighted that we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
friendly and efficient service 12454
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Natalie, thank you for your 5-star rating! We're thrilled to hear that you found our service friendly and efficient. It's fantastic to know that our team could provide you with such a positive experience. We're delighted that we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
All the staff were very friendly…
All the staff were very friendly offered me a drink whilst I waited. Also made sure I was kept updated every step of the way on the progress of my repair via phone and email communication .Repair completed in less than 2 weeks quicker than the estimated time . Immaculate job you’d never know there had been any damage . Thank you 😊 12452
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Mrs Argile, thank you for your 5-star rating! We're delighted to hear that our staff were very friendly and offered you a drink while you waited. It's wonderful to know that you were kept updated every step of the way on the progress of your repair.
Your satisfaction is our top priority, and we're pleased to have exceeded your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
No problems that weren't resolved quickly and easily
This was very easy and everyone I spoke to was super helpful. 12436
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Tim, thank you for your 5-star rating! We're thrilled to hear that you found the process very easy and that everyone you spoke to was super helpful. It's fantastic to know that our team could provide you with such a positive experience.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Took far too long long with various conflicting reasons why
The actual repair to my Kia Sportage GT Line was completed to an excellent standard, and I have no complaints whatsoever about the quality of the workmanship or the condition of my vehicle when it was returned.
Unfortunately, the customer service and communication throughout the repair process were extremely disappointing.
My vehicle was collected on 26 May 2026 for an insurance repair through Hastings Direct. I was originally given a completion date of 17 June, which was then changed to 25 June, then 3 July, before being delayed again because a chrome moulding had not arrived.
I completely understand that repairs can overrun and that parts can sometimes be delayed. My complaint is not about the delays themselves, but the way they were handled.
On 25 June, when my vehicle was due to be returned, I had to telephone Alton Cars myself because nobody had contacted me. During that conversation I was told the only thing holding the repair up was a few clips (or similar small fixings), which suggested the vehicle was otherwise complete.
However, shortly afterwards I was told the repair would be delayed again because they were still waiting for parts before the vehicle could even be painted. These explanations appeared inconsistent and left me with very little confidence that I was being given accurate or up-to-date information about the progress of my repair.
Throughout the repair I repeatedly had to chase for updates because communication was so poor. Finding out on the very day I expected my car back that it had been delayed again was extremely frustrating.
The delays caused significant inconvenience to my family, including affecting a planned holiday while we were left with a much smaller courtesy car.
Following a formal complaint through Hastings Direct, Alton Cars apologised for their lack of communication and Hastings offered an £80 goodwill payment, which I accepted. However, I should never have had to raise a formal complaint simply to receive the level of communication every customer deserves.
The repair itself deserves five stars. Unfortunately, the communication and customer service deserve one star. My two-star rating reflects that balance.
I sincerely hope Alton Cars improve the way they communicate with customers because, in my experience, that was by far the weakest part of an otherwise high-quality repair.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Chris, thank you for taking the time to leave such detailed feedback. Whilst we're pleased to hear you were happy with the quality of the repair itself, we're very sorry that our communication throughout the process didn't meet your expectations.
We completely understand how frustrating it is when repair timescales change, particularly when updates aren't provided proactively or the information shared appears inconsistent. This is not the level of customer service we aim to deliver.
We appreciate your balanced comments and your recognition of the workmanship carried out. Your feedback regarding our communication has been noted and will be shared with the relevant team as we continue to improve the experience we provide our customers.
Should you wish to discuss your experience any further, please don't hesitate to contact our customer relations team at complaints@altoncars.co.uk
Best regards,
Alton Cars Ltd.
So easy from beginning to end
So easy from beginning to end. The car looks great, clean, smells nice inside. I'm really pleased with it
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Carol, thank you for your 5-star rating! We're delighted to hear that you found the process easy from beginning to end and that your car looks great, clean, and smells nice inside. It's fantastic to know that you're really pleased with the results.
We're committed to providing a seamless and satisfying experience for our customers, and we're thrilled that we could achieve this for you. Your satisfaction is our top priority, and your positive feedback is greatly appreciated.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards, Alton Cars Ltd.
Extremely Poor Communication and…
Extremely Poor Communication and inaccurate estimating.
My car went in for repair and I was estimated as being 4 weeks for the works to be completed. Initially communication and information was good to confirm and agree the works with insurance company. Form this point it went downhill.
There was no communication, only updates I got were through insurance app with continuous incremental moves to the date. In total there were 6 moves to the date and it increased 100% from 4 weeks to 8 weeks.
I chased multiple times via email and call to be told yes on track for the next date. I was later informed I should have been updated every 2-3 days. Even after this point I didnt receive these updates or updates when committed.
So I would be extremely careful with the estimates as they seem to be woefully inaccurate with no proactivity or customer service.
Would never use again as do not trust or appreciate the customer service received.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alton Cars Ltd
Hi Simon, we're very sorry to hear about your experience and the frustration this has caused. We completely understand how disappointing it is when repair timescales change and communication doesn't meet expectations, particularly when you've had to repeatedly chase for updates.
This is not the level of service we aim to provide, and we appreciate you taking the time to share such detailed feedback. Your comments regarding the communication, repair timescales and overall customer experience have been noted and will be shared with the relevant team.
If you would like us to review your experience in more detail, please contact our customer relations team at complaints@altoncars.co.uk with your vehicle registration and any further information. They'll be able to investigate your concerns thoroughly and support you further.
Best regards,
Alton Cars Ltd.
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