ACMER Anmeldelser 

For custom jewelry engravers, precision is non-negotiable. The ACMER P2+A2 IR laser's 0.03mm spot size puts my ols machine to shame - I engraved a 2cm-long silver pendent with fine text, and every letter was crystal clear. Last week, I used its tarnish removal function on a vintage metal sign, and it looks brand new. I unboxed it at 2 PM, set up the Lightburn in 10 minutes and started engraving. I finished three orders before dinner.

The P3 48W is perfect for large-scale wood cutting (30mm pine - yes, it cuts through!), while the P2 IR laser is ideal for detailed metalworking. The P3's powerful cutting performance handles thick materials, while the P2 IR's detailed metal engraving capabilities save me from sanding down old pieces. Both machines are Lightburn-compatible, so I don't need to install new software. ACMER's service seems to be getting better all the time, and they'll contact you via WhatsApp to help you resolve any issues quickly. As someone who sells crafts online, these machines have boosted my production and customer reviews.

I bought an A500 camera.
My computer didn’t recognised it; even if I have updated Windows 10, his drivers, the BIOS/UEFI, Chipset drivers, and low level USB drivers.
I had support from vendor, with a remote session, and WhatsApp discussions.
Now the camera works fine, after having bought a fast USB 3 powered hub, and put it between the computer's USB and the A500 camera.

I bought the Acmer P2 laser almost a month ago. I unpacked it and tried it out the same day I received it.
The laser's precision wasn't accurate. I thought it was due to the calibration of the A500 Lightburn camera. I reinstalled and calibrated it.

The margin of error remained. I contacted customer service frequently, but they constantly referred me to YouTube videos about the installation.

I repeated the installation and calibration several times (including on a different computer), but nothing helped to get the laser accurate.

I contacted customer service numerous times and indicated at least three or four times that I wanted to return the laser (because I'm not satisfied), but Acmer seems to be blocking this for some unknown reason.

I didn't receive a return address or return label.

I would advise against buying from them.

placed an order with ACMER on 16 July 2025 for a refurbished laser engraver. The advertised shipping time was 3–7 working days, yet I spent almost a month chasing updates, receiving contradictory messages, and hearing repeated broken promises before finally cancelling the order.

Timeline of events:
• 23 July – Told I’d get a tracking code “tomorrow.” Nothing arrived.
• 25 July – Told the order was blocked because an engineer was away, but it would be prioritised the next week. It wasn’t.
• 4 August – Told my order would “ship tomorrow” and I’d get a tracking number immediately. Never happened.
• 8 August – Told it had already shipped and I’d get a tracking number that day. Three days later they admitted they were still “contacting the engineer,” directly contradicting the earlier claim.
• 11 August – Promised an update “tomorrow.” No update was sent.

After weeks of wasted time, multiple false assurances, and no confirmed shipment, I had no choice but to request cancellation and a full refund on 11 August. Even that required further chasing, with confirmation of cancellation only arriving 13 August and a further wait for the refund to appear in my account.

This experience cost me valuable time and disrupted my own projects. Communication was inconsistent, contradictory, and unreliable. If you value your time and need a supplier who delivers on commitments, I cannot recommend ACMER.

I purchased a P2 20w and from the beginning nothing it problems!
Error codes, jamming of the laser, rehoming issues, and after support finally assisted me... noticed bent wheel, bolt and frayed belts.
After they acknowledged that is defective and agreed to replace with a new one. I am advised it is 6 weeks because it is coming from China.
They offered to send me a belt. I declined as I did NOT pay for a DIY project. I already felt uncomfortable attempting to unloosen the belt. I didn't want to be blamed if something broke.
Well, it was already broken.
I was informed to wait for today. I reached out and I have been blocked from all communication from the company!!!! Their Facebook page has me blocked. DO NOT PURCHASE FROM THIS COMPANY!