ACMER Anmeldelser 

Acmer's customer service team is exceptionally helpful and easy to work with. I received an S1 engraver as a gift but the box was missing one small component. Acmer's team were prompt to reply and help me get the issue resolved. Very excited to use my S1!

This unit P2 33w was the easiest to set up. I have had no problems engraving cutting and engraving on metal coated containers using the rotary attachment

Ho voluto acquistare la Acmer P3 2in1, dopo aver letto tante recensioni di tante macchine laser di vari produttori, prima di tutto perché stavo acquistando da un' azienda affermata nel campo laser e poi è quella che mi ha dato molte risposte alle mie domande di scelta. Posso dire con fermezza e certezza che ho fatto il miglior acquisto e sto avendo tante soddisfazioni per ora nel campo amatoriale e chissà un domani....

Почти год назад я заказал лазерный станок acmer p1 s pro 20w, но к сожалению у меня через пару месяцев работы сгорела лазерная голова. Я обратился в поддержку acmer, они быстро и оперативно мне ответили, я обозначил им свою проблему, на что они давали мне инструкции, пытались помочь решить проблему, но это не помогло. В конце концов они выслали мне новую голову абсолютно бесплатно и даже доставка бесплатная. На данный момент станок отлично работает. Новая голова даже лучше старой. ОГРОМНОЕ СПАСИБО КОМПАНИИ ЗА ОКАЗАННУЮ ПОМОЩЬ!!!!!!! СПАСИБО, ВАМ БОЛЬШОЕ!!!

I couldn’t be happier with my ACMER S1 laser engraver. From build quality to performance, this machine has exceeded my expectations at every step. Assembly was straightforward, the frame feels solid and well-engineered, and once dialed in, the S1 delivers clean, consistent, and highly detailed engravings.

What really sets ACMER apart is their outstanding customer service. Every question I’ve had was met with fast, clear, and genuinely helpful responses. Their support team clearly knows the product inside and out and actually takes the time to help you succeed, which is rare and incredibly appreciated.

It’s obvious that ACMER stands behind their product and cares about their customers’ success. Knowing that there’s a competent and friendly support team ready to help gives real peace of mind and makes learning and experimenting with the S1 far more enjoyable.

Nonostante l'invio di molteplici prove video, come da voi richiesto, che dimostrano chiaramente il mancato funzionamento del raggio laser (il modulo si muove ma non emette potenza), la vostra risposta in cui affermate che "tutto funziona regolarmente" risulta priva di fondamento e inaccettabile.
​Il prodotto è stato ricevuto da pochissimi giorni ed è pertanto coperto dalla Garanzia Legale di Conformità. Secondo la normativa vigente (Codice del Consumo), il venditore è obbligato a riparare o sostituire il bene difettoso senza spese per l'acquirente. Sono passati svariati giorni e nessuno si muove o rispondono

ACMER P3 has been a crucial component in my new startup. The collaboration with ACMER's team helped me develop a tailored plan, leading to the purchase of the P3 48w, and the 2-in-1 laser head, M4 chuck Rotary, CF1 auto conveyor, and AP220 air purifier.
While there are many laser manufacturers available, ACMER stood out as a one-stop shop. Although it's possible to buy accessories from other manufacturers and work through some challenges with universal components, ACMER's comprehensive offerings made the process seamless.
Because of my new bond with ACMER, and complete satisfaction, I'm waiting on my new ASCARVA S4 router to be delivered this week.
Did I mention support services…. Instrumental!! if a problem comes up and web search results don't populate what you're looking for, Help is an email or call away.

I bought an Acmer P3 24w and it engraves perfectly but we had an issue after the 3 month exchange warranty, but Acmer Factory and Customer Service has been there for us all the time and trying to solve the issue. That is the most important part of buying something… Customer Service Top Notch!!! Highly recommend Acmer !!

Ordered an Acmer p3 2 in 1 and the 48W module as well as the rotary and feed extensions. I have had a minor issue with the glass on the 2in1 laser module being broken and so I contacted Acmer customer service. It takes around d 1 to 2 days to get replies but overall they have been friendly and helpful. They have promised to send me a new part at no cost to cover the damaged one. I am yet to receive the part but I have no fears of this being honoured so far. The order went through and all items arrived very well packaged quickly and in good condition with only the 48W module taking a longer time as it was not in stock locally and was shipped from china via the local eu distribution (so longer time by about 10 days but still no tax to be covered by me). Overall a good experience ao far even with a minor unfortunately damaged part.

My experience was great. Great product. Fabules support.

Tuve un problema con un cabezal láser y la asistencia técnica fué excelente dando todo tipo de explicaciones y orientaciones. Me van a remitir un nuevo cabezal en sustitución del defectuoso.
Muy satisfecho de cómo me han tratado y resuelto mis dudas y problema.

The Acmer P1 S Pro Laser Engraver is perfect for me. I use this to etch, cut and donate puzzles for a non-profit group that supports women and children affected by human trafficking. Everyone who sees the puzzles says they are perfect for kids. Great machine and easy to use.

The laser engraver works great. I use LaserGRBL with my Acmer S1 and have great results engraving plastic, anodized metal, and wood. Customer service is also fantastic as they arranged for a replacement part to be sent ASAP. Thank you!

María Delgado
I want to share my experience with ACMER.
Although I had a small issue with my module, I am confident that it doesn’t reflect the quality of the equipment at all — these things can happen to anyone, and the machine itself is excellent. I chose ACMER because I truly believe in the brand and the quality of their products.

What really made a difference for me was the customer support. The assistance I received from Roi was outstanding from beginning to end. He was always attentive, patient, and very professional. He followed up on my case every step of the way and made me feel supported at all times. His dedication and kindness made this process so much easier for me.

Because of that, I feel even more confident in ACMER as a company. A great product is important, but great support is priceless, and Roi’s attention was a 10/10. Thank you so much for the amazing service and for helping me resolve everything quickly.

P3 2in1 Great product, easy to set up and performs really well. Initially bought for accurately cutting leather but soon found myself using it for many other applications. Having never used a laser before I was surprised how simple it was to use. I haven't tried the software app, choosing to use lightburn but no issues there and again, pretty simple to use.

Worst customer support. Delivery takes months

I bought a P3 48w Laser with air assist, smoke air purifier, 4in1 rotary chuck, and extended riser legs for taller projects. This is a world class setup to take you to the next level! Compared to other lasers, my experience has been great getting to learn the laser and lightburn software. I am running an older version of windows, so it took a little bit of playing to dial in my setup, but it truly was not that difficult. Once set, the speed of the laser is something that separates it from my older laser. The power in this diode laser will make most projects a breeze. The machine is well build and virtually no major assembly needed. The camera is very helpful when setting up a project. The customer service team is fantastic and well versed in the machine. Overall, I can count on my P3 to be the workhorse in my shop for my products. Looking forward to growing the number of Acmer lasers I have to build inventory and develop new products! Thank you Acmer for designing and building a solid machine the average person can learn and grow with.

The P3's working area fits large wooden signs, and the dual lasers let me jump from leather coasters (diode) to aluminum dog tags (IR) without swapping machines. Love the CoreXY smoothness-no more blurry edges on curved designs. Cut 20mm acrylic for a lamp shade yesterday, and it went through cleanly. The software syncs perfectly with my mac, so I can tweak designs while it runs. Their service is to help me, Total beginneer-friendly but powerful enough for serious crafts.

At the beginning, I had no idea about the corexy structure. But after I used P3 to carve on oak, I began to understand the importance of structure. The CoreXY structure with industrial rails eliminates vibration entirely—my 0.5mm text on oak stays crisp. Switching between the diode and IR laser takes 1 second, no tools needed. Just engraved 20 stainless steel keychains yesterday and cut 5mm MDF panels this morning—same machine, zero downtime. The enclosed design keeps dust contained too. Worth every penny for batch work!

J’ai commandé une ACMER P3 2-in-1 avec plusieurs accessoires (Z-axis, tête laser, etc.) directement sur leur site officiel. Dès la réception, la machine présentait de nombreux problèmes :

Problèmes de calibrage impossibles à corriger

Le capot déclenche la sécurité en permanence (mauvais design du Z-axis)

Câble du module laser trop court pour être utilisé avec leur propre Z-axis

Module laser reçu défectueux (fumée anormale, ventilateur HS)

J’ai contacté leur support immédiatement. Résultat : plus de 70 emails échangés pour aucune solution claire pendant des semaines.

Le support est :

Lent (minimum 24h par réponse)
Incompétent techniquement
Évasif (élude les questions techniques)
Malhonnête (réponses contradictoires, information fausse)

Ils m’ont demandé d’ouvrir et démonter la machine moi-même, alors qu’elle est neuve, et même de désactiver une sécurité interne via un code pour “contourner le problème” au lieu de le résoudre. Inacceptable pour une machine à presque 2000 €.

Après avoir enfin accepté un remplacement, ils ont promis un envoi express UPS (confirmé par écrit)… et ont malgré tout envoyé en standard, ignorant totalement ma demande urgente. Quand j’ai demandé des preuves d’expédition, ils m’ont fourni des informations fausses et ont essayé de me faire croire que le suivi UPS “ne s’actualiserait qu’à l’arrivée dans mon pays”. UPS a confirmé que c’était totalement faux.

J’ai dû me battre pour obtenir le minimum, et ils n’ont jamais assumé leurs responsabilités. Même aujourd’hui, leur “support” continue de minimiser la situation au lieu de la résoudre correctement.

Je déconseille totalement ACMER

Produit mal conçu
Fiabilité douteuse
Aucun vrai support technique
Service client catastrophique et non professionnel
Promesses non tenues
Perte de temps énorme

Une marque à éviter absolument si vous cherchez un matériel fiable et un support sérieux.