Blazexlaser Anmeldelser 2

Had a simple question with a good reason. Does your delivery company deliver on a Saturday? Only info on site is they can deliver in 2 days from a local (uk) warehouse. Customer Service ai ran me in circles until passed me to a human, 4hours later all I had received was a prompt to buy the laser cutter I was enquiring about but no actual person response of crucial info missing. I class this as a sales call, someone trying buy their products, still no reply even though apparently still working. Emailed direct later so not expecting a response by cut off time tomorrow so they have lost a sale.
They also seem to have several websites, all claiming to be original through ai chatbots so alerts started ringing.
What’s the point? Selling customer service as a key point and then failing miserably on basic info losing sales.
Apparently these are rebadged items, so should be a standard format meaning parts should be easy to get hold of. the few videos show it working nicely, but if you have a problem and get ignored, really what is the point of buying from them.

I received my Blaze X laser, which was delivered late. when it arrived it was meant to be a plug & play, far from it.
once I put it all together, connected up to my PC, it didn't work as I didn't have the correct adaptor.
I ordered the recommended one from amazon, but that didn't fit.
I decided to ask for a return package, as they have a 90 days return policy, they are saying that they cannot re-package returned machines, therefore the don't have a 90 days returns pledge, the machine has not been used!