Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

When a QBO outage caused a hiccup in my A2X connection resulting in no updates for 10 days (which I didn’t know about), I was able to chat with Andrea, and then jump on a quick screen share and phone... Vis mer

Vurdert til 5 av 5 stjerner

I worked with Robert from the support team. After my initial chat contact, he responded in less than five minutes. A2X has been extremely user-friendly, but today I had a procedural question that had... Vis mer

Vurdert til 5 av 5 stjerner

We haven't started using the software just yet but will be over the next couple of days now that our set-up is complete. Lana has been super friendly and helpful over video calls and with follow-up em... Vis mer

Vurdert til 5 av 5 stjerner

I'm such a big fan of A2X! We've used it for years to connect Shopify to Xero. We've also used it to connect Amazon to Xero. It's solidly built, reliable, and excellent customer service. Queries get a... Vis mer

Informasjon om virksomheten

  1. Regnskapsprogramvarefirma

Skrevet av virksomheten

A2X transforms messy payout data from Amazon, Shopify, eBay, Etsy, Walmart, and PayPal into accurate summaries — broken down by sales, fees, refunds, taxes, and more — that reconcile perfectly in QuickBooks or Xero. 13,000+ ecommerce businesses and accounting professionals rely on A2X to make payout reconciliation accurate and effortless. Referred to as the 'Gold Standard' in ecommerce accounting, A2X has won Xero Practice App of the Year in the United Kingdom and Canada, and Xero Small Business App of the Year in the United States.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

108 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,8

Alle anmeldelser

(108)

62 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Excellent Support

I was assisted by Dolores today regarding an issue with several missing feeds that I required urgently. Dolores addressed my query within minutes and promptly resolved the issue. Within a short time, the matter was fully resolved. The team consistently provides excellent support and is always incredibly swift in responding to and resolving queries.

14. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A2X provides the BEST support!

A2X provides the BEST support! They reply quickly, go above and beyond -- and have made working in Xero with A2X so easy. They completely take the stress out of accounting as I always know that if I'm stuck, I will have support to figure out how to do. As a newbie to accounting systems, I wouldn't have been able to do it without the customer support A2X gives.

10. mars 2025
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Vurdert til 5 av 5 stjerner

A2X is incredible and always worthwhile!

I've been using A2X for various clients, and it has completely transformed the way I handle their accounting. The integration with Shopify, Amazon and eBay is seamless, and it automatically categorises all my transactions with minimal manual input, saving me countless hours of manual work. The accuracy and reliability of A2X are top tier, ensuring my client’s financial records are always up-to-date and error-free.

The customer support team are out of this world and cannot be faulted - head and shoulders above any other support team I’ve ever interacted with! Quick to answer, and will go the extra mile to fix a problem or assess a situation to high detail. I can’t recommend them highly enough!

4. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A must-have app for start-ups!

We were a brand new company last year and started selling on Shopify platform. A2X has made it much less painful to handle the accounting/txns ourselves, and sync everything (including COGs) perfectly into QBO. We recently started selling on Amazon and am now enjoying the seamless integration.
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The most important thing you can get in an e-commerce app however is excellent customer service when you need it. And I can easily say that A2X has done that the OH SO MANY times I've had to ask them a question. We are extremely happy to date with A2X and look fwd to growing with the app.

28. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Outstanding App & Exceptional Support Team!

A2X has truly transformed the way we serve our e-commerce clients. The newly released Shopify cost sync feature is a total game-changer—it’s such a relief not having to update costs manually anymore. We’re also deeply grateful for the exceptional support from the team whenever we have a question, especially Nicole, Dolores, Aidan, Will and Lana. A big thank you and kudos to each of you!

27. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great experience as always with a2x

Great experience as always with a2x, credit to their team always happy to help and Denise was great helping me navigate some recent changes.

Thank you & please don't let your level of support drop!

7. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra A2X

Thank you for your kind words! We're so glad to hear you've had a great experience with A2X, and we’ll be sure to pass on your feedback to Denise.

Vurdert til 5 av 5 stjerner

Outstanding assistance

As usual, A2X service is superb. Today I had a problem with a couple of transaction mappings and I received an outstanding assistance service by a very professional girl whose name is Kim.
She helped me to solve the problem very quickly.
it's now more then two years I'm using A2X for my Amazon Seller account and Xero accounting software and I am more than happy to use this beautiful application.

28. januar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra A2X

Thanks so much for your kind words. We're so glad Kim could help you quickly and that A2X continues to make your Amazon and Xero accounting easier. We appreciate your support over the past two years.

Vurdert til 5 av 5 stjerner

Game-Changer for eCommerce Bookkeeping! We LOVE A2X!

At AIS Solutions, we specialize in cloud bookkeeping services, and A2X has been an invaluable partner in helping us support our eCommerce clients. Their software is a game-changer, simplifying the complex world of eCommerce bookkeeping and saving us and our clients countless hours of manual data entry.

What sets A2X apart is their commitment to customer service. Their team is always prompt, professional, and ready to assist with any questions we have. They actively listen to feedback and continuously improve their platform, making them a trusted and reliable partner.

The time saved and the accuracy their software provides are unparalleled, enabling us to deliver exceptional service to our clients. A2X has become an essential tool for managing eCommerce finances, and we can’t recommend them enough!

Thank you, A2X, for being such an integral part of our process!

10. januar 2025
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Svar fra A2X

Thank you, Julia, for your amazing feedback! We’re thrilled A2X supports your success and saves you time. Your trust means so much to us!

Vurdert til 5 av 5 stjerner

Top of the Tree

I work with a lot (like a lot, a lot) of cloud software companies. It's a rollercoaster at times... big promises, hungry sales teams, patchy support.

But, with A2X, it's always smooth sailing. In fear of sounding hyperbolic, they're the nicest bunch of folk in the cloud accounting realm. Their support is unmatched at the moment and nothing ever feels like too much trouble for them. We've worked with them to help dozens of businesses streamline their accounting processes at this point and they've been revolutionary.

Big shout out to Elspeth who is always incredible to work with.

1. januar 2025
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Svar fra A2X

Thank you so much for your wonderful review, Dan! We're delighted to hear that A2X has made such a positive impact and that our support team has exceeded your expectations.

Thanks for the shout-out to Elspeth as well—she’ll be so pleased to hear your kind words!

We’re grateful for your trust and look forward to continuing to support you and the businesses you work with.

Vurdert til 5 av 5 stjerner

Must-have for Ecommerce Accounting

A2X is a fundamental part of a successful ecommerce tech stack. If you or your clients are using Amazon, Shopify, Ebay, Etsy, and/or Walmart, A2X will streamline that data coming into QBO or Xero. The data is accurate, options can be customized to match your chart of accounts, and it saves a ton of time!

What makes A2X really stand out, though, is the support. From the time you sign up to when you think you're an expert and just can't figure something out, you can count on being able to work with experts that care about the support they provide and using feedback to build more features.

A2X is a standout product at a fair price that helps us provide clients with a better experience and spend more time advising vs managing data.

7. januar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra A2X

Thank you, Melanie! We're so glad A2X has become a must-have in your ecommerce tech stack. Your feedback about our support and commitment to improvement means a lot.

Vurdert til 5 av 5 stjerner

A2X is the most accurate tool for sales…

A2X is the most accurate tool for sales channel accounting. Their Amazon accounting is second to none. This capability extends to other channels as well.

A2X is also easy to work with and every team member is helpful.

Pricing is competitive against many other tools in this space.

We have used and recommend A2X for years and remain happy continuing to do so.

1. januar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra A2X

Thank you for the great review, Stephen! We’re thrilled that A2X continues to deliver accuracy and value for your sales channel accounting. Your continued support and recommendation mean a lot to us!

Vurdert til 5 av 5 stjerner

A Must-Have Tool for Streamlined E-commerce Accounting

A2X has become an indispensable part of our bookkeeping process for e-commerce clients, and we highly recommend it to any business working with Amazon, Shopify, Walmart, eBay, or Etsy. This app provides seamless integrations, eliminating the headaches caused by 'data-dumping', duplicate transactions and other common pitfalls found with other integration tools. The accuracy and efficiency A2X delivers have been game-changing for our team and our clients.

Another standout feature is A2X's exceptions customer support team. They are incredibly responsive, knowledgeable, and always ready with solutions tailored to our needs. Their understanding of accounting and the unique challenges of ecommerce platforms sets them apart from other providers.

We believe A2X’s value far outweighs the cost - you absolutely "get what you pay for." The accuracy and streamlined automation A2X offers saves significant time and ensures our clients receive the reliable data they need. A2X is an investment in quality, and it has more than paid off for our business and our clients. If you’re serious about headache-free ecommerce bookkeeping, A2X is the way to go!

5. januar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra A2X

Thank you for such a thoughtful and detailed review, Jessi! We’re thrilled to hear that A2X has become an indispensable part of your bookkeeping process and that our accuracy and automation have been game-changing for your team. Your kind words about our support team and recognition of the value A2X delivers mean so much to us. Thank you for trusting us to support your clients’ success!

Vurdert til 5 av 5 stjerner

A2X Accounting is an essential tool for ecommerce accountants

I have been using A2X since 2016, and it is an essential part of my e-commerce tech stack. A2X has grown from a company standpoint and has become a feature-rich tool we use with most e-commerce clients.

A2X allows us to ensure our client's books are handled correctly and quickly, allowing us to spend the time where it counts, advising the clients...

9. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra A2X

Thank you for your loyalty since 2016, Jay! We appreciate that A2X remains an essential part of your ecommerce tech stack and helps you focus on advising clients where it matters most. Your continued trust and support means the world to us.

Vurdert til 5 av 5 stjerner

The best software for analysing ecommerce income

I have tried many pieces of software to help analyse ecommerce income, and A2X is by far the best I have ever used. It is such a valuable tool, especially for Shopify and Amazon.

1. januar 2025
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Svar fra A2X

Thank you for your review, Philip! We’re glad to hear A2X stands out as the best tool for analyzing ecommerce income and adds value to your Shopify and Amazon workflows. We appreciate your support!

Vurdert til 1 av 5 stjerner

I have cancelled suscription 3 months…

I have cancelled suscription 3 months ago , still keep charging me !!! I need my refund NOW !

27. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra A2X

Hi K Won,
I’m sorry to hear about your experience. This is not the level of service we aim to provide. I’ve requested more information about your A2X account so I can work to resolve this for you, including arranging any necessary refunds. Alternatively, please feel free to email me directly at amy@a2xaccounting.com.

Thank you for bringing this to our attention. I’m here to help get this sorted as quickly as possible.
– Amy

Vurdert til 5 av 5 stjerner

A solid software system

A solid software system, box ready. Tried alternatives to save cash but in the end you get what you pay for. Not cheap but it is robust and gives peace of mind. Long may they continue, great work. Also live chat is probably the best I have ever experienced. Works incredibly well.

23. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra A2X

Hi Daniel, thank you so much for your thoughtful review! We're thrilled to hear that you find A2X robust and reliable and that our customer success team has been able to support you via live chat. Your peace of mind is exactly what we aim to provide, and we’re glad to know A2X is delivering on that promise.

Vurdert til 2 av 5 stjerner

EXPENSIVE

It's super expensive for what it does. Very annoying that 2 subscriptions need to be paid for Amazon & Etsy. They overcharged me for months. Got some back in refunds. Have transferred to a different company that is much cheaper and does exactly the same thing.

23. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra A2X

Hi Emma, thank you for taking the time to share your feedback. I’m sorry to hear that your experience with A2X didn't meet your expectations. I understand your frustration with managing multiple subscriptions and the billing issue. A2X does have multichannel plans available that may have better suited your needs, but after reading your feedback, we will consider ways to highlight them more clearly. I’m glad we could resolve part of the billing issue with refunds. If anything is outstanding, please feel free to reach out to me and I'd be happy to look into it further amy@a2xaccounting.com
Wishing you success with your new provider and thanks again for your feedback.
- Amy

Vurdert til 5 av 5 stjerner

The most important software in our business

A2X is the most important software in our business. We use it for all of our e-commerce bookkeeping clients. It helps to automate the bookkeeping for all the main channels our clients use and also gets the results more accurately than manual processes would. This then enables to give our clients the timely and accurate financial insights our clients need to manage their businesses effectively.

31. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra A2X

Thank you so much for your fantastic review, Oliver! We're honored to be such an integral part of your business and thrilled to hear that A2X helps you provide timely and accurate insights for your clients. Automating the complexities of ecommerce bookkeeping is what A2X is here for, and it's great to know it's making a difference for you and your clients. We look forward to continuing to support your success!

Vurdert til 5 av 5 stjerner

A2X is a critical tool for ecommerce businesses

I have used A2X to post Amazon, Shopify, Walmart, eBay, and Etsy income for dozens and dozens of ecommerce businesses, while running the first ecommerce accounting practice, Catching Clouds, for over a decade. I was responsible for our accounting tech stack and A2X had the biggest impact in ecommerce financial accuracy and improving the efficiency of our ecommerce bookkeeping team.

Nothing posts income per channel per payment processor to Xero or QuickBooks Online better and with more accuracy. Very few SaaS companies have better support; not only are they responsive and caring about every client, their team understands accounting and the data challenges with each of these ecommerce platforms. A2X is better at posting income than any cloud inventory or inventory management system.

Now consulting to ecommerce sellers to help them optimize their businesses, accounting & finance and operations, A2X is one of the core solutions every seller should include in their tech stack.

1. juli 2024
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Svar fra A2X

Thank you so much for your incredible review, Scott! It means a lot coming from someone with your deep expertise in the ecommerce accounting space. We’re honored that A2X played such a significant role in Catching Clouds’ success and continues to be a key solution for the sellers you now consult with. Accuracy and efficiency are at the heart of what we do, and it's great to hear our software and support team made such an impact. Thank you again for your ongoing support and trust in A2X!

Vurdert til 1 av 5 stjerner

Joke of a software

Joke of a software. Way overpriced and when you cancel they continue to charge you. Much cheaper using AI now to distinguish transactions

1. juni 2024
Anmeldelse skrevet uten oppfordring
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Svar fra A2X

Hi Eddie, thank you for sharing your feedback with us. I'm sorry that you've had a disappointing experience with our software.

I apologize for any inconvenience caused by the billing issue you mentioned. This is not the experience we aim to provide. I’ve requested some more information via Trustpilot so we can rectify the situation with you directly. Alternatively, you can email me at amy@a2xaccounting.com. We want to ensure that any charges are accurate and that any errors are corrected immediately.

We recognize the advancements in AI technology and its potential benefits. Our team is continually working to integrate the latest technologies to enhance our software's capabilities. However, we completely understand you choosing to use the method that works best for you.

We appreciate your feedback and hope to get this billing matter resolved quickly for you. - Amy

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