When a QBO outage caused a hiccup in my A2X connection resulting in no updates for 10 days (which I didn’t know about), I was able to chat with Andrea, and then jump on a quick screen share and phone... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I worked with Robert from the support team. After my initial chat contact, he responded in less than five minutes. A2X has been extremely user-friendly, but today I had a procedural question that had... Vis mer
We haven't started using the software just yet but will be over the next couple of days now that our set-up is complete. Lana has been super friendly and helpful over video calls and with follow-up em... Vis mer
I'm such a big fan of A2X! We've used it for years to connect Shopify to Xero. We've also used it to connect Amazon to Xero. It's solidly built, reliable, and excellent customer service. Queries get a... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
A2X transforms messy payout data from Amazon, Shopify, eBay, Etsy, Walmart, and PayPal into accurate summaries — broken down by sales, fees, refunds, taxes, and more — that reconcile perfectly in QuickBooks or Xero. 13,000+ ecommerce businesses and accounting professionals rely on A2X to make payout reconciliation accurate and effortless. Referred to as the 'Gold Standard' in ecommerce accounting, A2X has won Xero Practice App of the Year in the United Kingdom and Canada, and Xero Small Business App of the Year in the United States.
Kontaktopplysninger
New Zealand
- a2xaccounting.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A2X is a must selling on Amazon - Great Customer SVC
A2X is a must selling on Amazon! Started a new US business on Amazon, quickly realized how complicated accounting is with Amazon statements split over 2 months!
A2X makes accounting a breeze seperatiing transactions by month.
Best part, if you have a question or issue, A2X HAS LIVE HUMANS that REPLY quickly, within hours, and offer great support!!!
Had a minor problem
Had a minor problem. They jumped on it. Fixed in no time.
Great customer support
I have used A2X for a long time and every single time I have needed to contact the support team they have been very responsive and friendly. There is a real care to solve your issue and help you understand.
A great product all round
Impressed with quick response
Thank you A2X for amending my billing and quick communication from you. I was impressed with the service regarding this.
Monthly Amazon Summary Reports
A2X just rolled out the monthly Amazon Summary Report - it is amazing! I just used this for the first time and love it! It is so easy to use. I got the report in seconds when comparatively I was receiving an error message on the Amazon site. This new feature will save a lot of headaches for me at month end close!
Great product
Lovely bit of software - does exactly what you expect it to do and in case of any queries, I am continuously impressed how knowledgeable the people are - answers are clear and informative and problems just seem to get sorted - just what you want!
A2X Team has always been very helpful…
A2X Team has always been very helpful with whatever question I have had. They also reply to me quickly, which I appreciate because certain platforms you only get a reply after a couple of hours. Thank you Team for being so attentive and helpful
Super service
Super service, Agnes m'a aidé de A à Z, ses explications étaient très claires. Merci pour ce bon service !
Great software and effective, fast customer service.
Great software and helpful, fast support for technical questions about account mappings. Thank you Dolores!
Excellent customer support from Juliet
Excellent customer support from Juliet. She was incredibly helpful and clearly explained the issue preventing my Shopify payouts from posting to QuickBooks. Much appreciated!
Appreciation for A2X Assistance from Will
I would like to mention that Will from the A2X team is very supportive and always does his best to help and resolve any issues.
Great customer support
Great customer support, very helpful
Amazing company
Amazing company, insightful and helpful customer support, specifically Dolores has helped throughout the onboarding of a client made the process simple and effective.
A2X's customer support has been…
A2X's customer support has been incredible. They helped us set up all of our different payment processors and map it all correctly. They helped reconcile the differences between accounts and even advised on some issues that an accountant would typically do. Manuela is particularly knowledgable and I am very grateful for her help.
Efficient, professional help each time
Brilliant service and timely, professional help every single time! THANK YOU!!
NORA FROM A2X WAS AN ABSOLUTE STAR AND…
NORA FROM A2X WAS AN ABSOLUTE STAR AND EXTREMELY HELPFUL, IN GUIDING ME THROUGH THE PROCESS FROM INCEPTION TO MAPPING, ACURATELY CAPTURING AND RECONCILING ALL FACETS OF THE PLATFORM.
THANK YOU SO MUCH FOR YOUR HELP AND TIME SPENT
Immaculate Customer Service
I was having trouble transferring access to this handy tool after an accountant left, and initially just tried to do things myself because I rarely have an experience with support that is anything more than frustrating. When I hit a wall, I clicked the icon in the lower right of the site, got routed to Kim through their AI assistant, and she helped me resolve the issue even though it required a couple days to get all the way there. Restored my faith in humanity.
NORA FROM A2X WAS EXTRMELY HELPFUL AND…
NORA FROM A2X WAS EXTRMELY HELPFUL AND GOT FIXED MY ISSUE VERY FAST. THEIR CUSTOMER SERVICE IS TOP NOTCH!!
Nicole Gostomski and John M from A2X are great!
Both Nicole Gostomski and John M helped me tremendously in onboarding of A2X for Shopify and XERO.
They went the extra mile to accomodate my foreign accounting team and also the difficult questions that came after on emails.
Thank you so much and A2X has great and very experienced post-sales team who are knowledgeable in both accounting as well as shopify/xero/cin7 accountings
I am not an accountant
I am not an accountant, just a small business owner. So the help I get through A2X is superb and always helpful and Dolores for some reason always seems to pick up my tickets and she is specifically helpful.
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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