When a QBO outage caused a hiccup in my A2X connection resulting in no updates for 10 days (which I didn’t know about), I was able to chat with Andrea, and then jump on a quick screen share and phone... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I worked with Robert from the support team. After my initial chat contact, he responded in less than five minutes. A2X has been extremely user-friendly, but today I had a procedural question that had... Vis mer
We haven't started using the software just yet but will be over the next couple of days now that our set-up is complete. Lana has been super friendly and helpful over video calls and with follow-up em... Vis mer
I'm such a big fan of A2X! We've used it for years to connect Shopify to Xero. We've also used it to connect Amazon to Xero. It's solidly built, reliable, and excellent customer service. Queries get a... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
A2X transforms messy payout data from Amazon, Shopify, eBay, Etsy, Walmart, and PayPal into accurate summaries — broken down by sales, fees, refunds, taxes, and more — that reconcile perfectly in QuickBooks or Xero. 13,000+ ecommerce businesses and accounting professionals rely on A2X to make payout reconciliation accurate and effortless. Referred to as the 'Gold Standard' in ecommerce accounting, A2X has won Xero Practice App of the Year in the United Kingdom and Canada, and Xero Small Business App of the Year in the United States.
Kontaktopplysninger
New Zealand
- a2xaccounting.com
Ingen tidligere historie av å be om anmeldelser
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Shout out to Kim and Agnes for their…
Shout out to Kim and Agnes for their awesome help with some Amazon payout issues I had. They stuck with me and helped me find my way thru a solution. A2X is great about staff taking over for someone going off shift. It is seamless and as a business owner trying to get things done, it is awesome to continue working on something even though someone has to leave 'work'. thank you for your help
A2X is the best support organization I…
A2X is the best support organization I have used. Team is very proactive, always ready to help immediately. Dolores is excllent
Excellent support from Jess
We needed some remapping due to changes on Amazon and Jess was amazing. We had several calls and she was extremely knowledgeable as well as polite and efficient. Highly recommended.
The best support team
The product is the best on the market, and the support team too - nothing is too small for them to help with. Your not talking to an AI bot its a real person and they are so helpful couldn't recommend more
Great and ESSENTIAL software for Amazon…
Great and ESSENTIAL software for Amazon sellers. Seamless integration, extremely talented support team, and rock solid connectivity to QBO
Great customer service
I had an issue with my subscription and…
I had an issue with my subscription and reached out to the A2X team. What impressed me most wasn’t just their professionalism, but the rare level of empathy they showed , something so many companies today lack.
They took the time to review my situation carefully, went above their normal policy, and even secured a multi-month refund as a goodwill gesture. On top of that, they offered future support and onboarding if I return.
Instead of feeling like just another customer, I felt genuinely heard, respected, and cared for. This kind of human touch makes all the difference.
Huge thanks to Katie and the A2X team , you’ve earned both my trust and my recommendation.
The Support Team takes their time!
The Support Team is quick and does a thorough job to make sure they have answered or solved any problems. It's refreshing not to be rushed when speaking with the Support Team. I appreciate their patience! Janice
Amazing Customer Support
Thank you to Jana and Jelena for amazing support over the last few days. With the help of Jelena, I identified a discrepancy in reporting. This was investigated and quickly resolved with an one on one call with Jana. Much appreciated!
I worked with Nicole on the integration…
I worked with Nicole on the integration and subsequent follow ups. She is very knowledgeable on the integrations and did a great job responding every time we needed help. Highly recommend!
Great support team!
Being new to A2X and finding it…
Being new to A2X and finding it overwhelming with all the postings and mapping, Jessica has been super helpful and patient with me. Having multiple calls and follow ups to help me have the right setup for my client.
Highly recommend A2X
A2X is a wonderful e-commerce automation tool that connected our Shopify, Amazon store with Quickbooks. After mapping & setup, the posting process is extremely easy. They have taken the stress out of the complexity of e-commerce accounting thereby saving a good deal of time. The A2X staff are friendly, knowledgeable and always available to answer questions. I love it and can't say enough about how this tool is saving time & stress at month-end closing.
A2X has been so easy to set up and have…
A2X has been so easy to set up and have changed the way that I do my book keeping. Easily linking my Shopify account to my Sage accounting system. It saves me hours of work manually inputting my sales and easily configures the difference VAT sales and Non-VAT international sales. I had the support or Nora on a video call to set up all the mapping on A2X and many follow up e-mails where she talked me through everything. It was amazing customer service and I am very grateful for her friendly and knowledgable support.
A2X support team is awesome!
A2X support team is awesome! They have hand-held me all the way through from fetching missing payouts for Shopify into QBO, to explaining all the facets of A2X and Shopify and how they work with QBO. It has been invaluable help and Andrea was there for me every step of the way. She's a gem of a person and so kind and patient to work with. I couldn't have worked through the whole setup process without her! The app seems to be working pretty well and will certainly save time on Shopify, Paypal and Stripe transactions getting into QBO. So far very pleased!
Amazing support
Amazing support, especially Jana and Jessica - Thank you!
Shopify/QuickBooks Integration
Amazing onboarding experience linking Shopify to QuickBooks Online. This is a good solution to properly map sales transaction data into QuickBooks if that's what you are after.
Generally I have been really impressed…
Generally I have been really impressed with A2X. We have been working together for 4+ years now and the platform continues to develop to drive automation in the eCommerce world.
Their customer service is especially great. They are always willing to jump on a call and walk through..not just send you a link and say 'go do it yourself', something that is really invaluable, especially if you are not an accountant or bookeeper.
If you grow though, it gets expensive!! You have been warned :)
5 Star Service
As always when I have a query, Jess knew straight away how to solve it and was kind enough to go over some additional queries I had. Absolutely AMAZING
Exceptional A2X support team
Working with the A2X support team was an absolute pleasure, and I want to give a special shoutout to Jessica and Nicole! Their expertise, patience, and attention to detail made the entire process seamless as we reviewed the transaction mapping for EU and AU, particularly with international sales. Their guidance was not only insightful but also incredibly efficient, making what could have been a complex task feel effortless. I truly appreciate their dedication and top-notch support—absolutely brilliant!
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