We found the odd tea bag tasted different, contacted them and they sent me a few small boxes for free. So top marks for that but what I really wanted to know is tea put in tea bags consistent or do t... Vis mer
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Absolutely fabulous customer service, I emailed about some teabags splitting and within one hour they’ve replied to me and offered replacement and an explanation as to why the teabags may be splittin... Vis mer
I had to use the customer contact form as the Yorkshire Gold Teabags were so fragile they kept ripping apart. I received a really detailed email explaining the problems and what they were doing to rec... Vis mer
I spent £10 thinking this was going to be a quintessential black daily tea based on positive reviews by British drinkers. This tea tastes like weak generic flavourless LIDL tea. It's one of the we... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At Yorkshire Tea, we do things properly. From the way we source our tea, to how it's packed, we don't cut corners. That's how you make a proper brew.
Kontaktopplysninger
Pagoda House, Plumpton Park, Harrogate, HG2 7LD, HG1 2QU, Harrogate, Storbritannia
- 0800 328 1886
- hello@yorkshiretea.co.uk
- yorkshiretea.co.uk
3,7
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My husband and myself have said lately…
My husband and myself have said lately that Yorkshire tea doesn't seem to be as strong a brew as it used to me. I'm having to brew it for longer. I'm from Yorkshire and have stayed loyal and wanted to keep going with Yorkshire tea.
3. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Hi Rebecca! Thank you for your review, always great to hear from long-standing customers of Yorkshire Tea. We're sorry your recent tea bags aren't tasting quite right for you, our blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily.
What has happened to Yorkshire teabags
What has happened to Yorkshire teabags? I love a strong cup of tea in an ordinary straight mug but now it seems so weak. It’s box After box. I first thought it was a faulty box so I give them away but people I know drink it and they have the same issue , it’s sad but I have to rewrite you about teabags as I’ve been reading many people that are saying the same thing please go back to your original recipe you really don’t want people going into other brands
1. september 2025
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Svar fra Yorkshire Tea
Hi Karen, we're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. If there's a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.
Tea is weaker
I have used Yorkshire Tea leaves daily for decades and the recent two packets are much weaker in flavour and colour than usual. Very disappointing.
1. september 2025
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Svar fra Yorkshire Tea
Hi Sue! Thank you for your review, always great to hear from long-standing customers of Yorkshire Tea. We're sorry your recent tea bags aren't tasting quite right for you, our blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily.
I have been buying decaf tea from this…
I have been buying decaf tea from this brand for many years and all of a sudden its very weak and even when you use two tea bags and its dark it still tastes like water. Its been like this for a few months now. Its so bad I thought I had an issue with my taste buds until my husband also commented the same
28. august 2025
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Svar fra Yorkshire Tea
Thank you for your review, Emma. We're so sorry to hear your Yorkshire Tea Decaf brews have been tasting weak for you recently, our customer services team are on hand to help by looking into this for you. If there's ever a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.
The tea bag is just dust
We have always enjoyed Yorkshire Tea bags and by accident I spilt a tea bag. I was shocked to see hundreds of minute black particles and not one tea leaf in it. In other words the tea bags contain tea dust and not real tea. Won't be buying again it is very expensive for this quality
25. august 2025
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Svar fra Yorkshire Tea
Hi Chen! Thank you for review, always great to hear from fans of a proper brew! We can confirm that both our Yorkshire Tea loose leaf and our Yorkshire Tea tea bags consist of a mixture of high quality African and Indian teas. Yorkshire Tea tea bags are a mixture of off grade tea, (fannings 1, pekoe fannings 2) and main grade tea, (pekoe fannings 1 and pekoe dust). Each tea bag contains 3.125 grams of dry tea. Our Yorkshire Tea loose leaf tea consists of purely pekoe fannings 1. These are both leaf teas that use the CTC (cut, tear and curl) method, where the leaves are cut and rolled mechanically and slightly larger of those found in our tea bags to allow our blend to infuse well within the confines of the bag.
We’re sorry to hear that your tea bags have been splitting so please do let our customer services team know what's happened at hello@yorkshiretea.co.uk
If you include your address, the best before date and other printed codes, they can look into this and put things right for you!
Best tea
Best tea. I’ve tried so many different teas and brands, but Yorkshire Tea is still my number one. It’s smooth, strong, and just right. I drink it almost every morning, and it always feels like the perfect start to the day
19. august 2025
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Svar fra Yorkshire Tea
Thank you Ivan! Proper chuffed to hear Yorkshire Tea is your go-to brew! Happy brewing!
Yorkshire Tea strength gone south ..,
We’ve bought Yorkshire tea for years because we like a good strong cup of tea but the last few boxes have been a big disappointment, most of the tea bags make tea that looks ok but no flavour, even my Mum has noticed it’s no longer strong. Also when you separate the bags often one of the bags split. I think we will be looking for a different brand
4. august 2025
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Svar fra Yorkshire Tea
We're so sorry to hear of your disappointment. Would you mind letting our customer services team know at hello@yorkshiretea.co.uk so they can put this right? If you include your address, the best before date, other printed codes and the info you've told us, they can sort it out nice and speedily for you!
Sadly we have stopped using Yorkshire…
Sadly we have stopped using Yorkshire tea bags after many years. Over recent months,we have noticed a major decline in both strength and flavour. Such a shame, these used to be about as good as tea bags get.
8. august 2025
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Svar fra Yorkshire Tea
Hi Chris, thank you for your review and we're so sorry to hear of your disappointment. It's really important to us that our consumers enjoy a proper brew and all customer feedback and reviews are closely monitored for continuous improvement. Having the codes from any affected boxes really helps in the monitoring process so if there's ever a particular box you're concerned about, we'd like to know about it so please do get in touch with our team at hello@yorkshiretea.co.uk so they can log all details for our Quality Assurance Team and have some tea bags taste tested for you by our experts.
Disappointed
Disappointed. This was a strong, flavourful tea a few years ago - bought it last week and it seems weak and bitter now. As a South African in New Zealand, Yorkshire tea was very close to the SA brands - not any more. Will have to source my Joko tea somewhere - Joko really ticks all the boxes
4. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Hi Nigel! We're sorry your tea bags aren't tasting quite right for you, our blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily!
Very Disappointing
I do not drink tea all the while, but every now and again, I fancy a cup. I decided to get myself a box of Yorkshire Tea, as I prefer a lovely strong cup of tea. From memory it seemed the only brand that did the job to provide a decent cuppa. What a disappointment, what have they done to this once great tea bag? It's nowhere near as strong as it used to be. No matter how you prepare your brew, it now provides a rather weaker cup of tea. I will not be buying them again and so the search commences..
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you for your review, Eddie. We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. If there's ever a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.
Yorkshire Tea…now a big disappointment
From being an absolute Yorkshire Tea fan favourite with many cups a day, I hardly drink a cup at all now. The taste and quality are far under par and no longer the same drink. Very disappointed indeed.
26. juli 2025
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Svar fra Yorkshire Tea
We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently. We haven't changed anything and it's really important to us that our consumers enjoy a proper brew so our customer services team are on hand to help! Please do drop our team a note at hello@yorkshiretea.co.uk so they can help put this right for you!
Best tea ever
Best tea ever. Don’t understand the bad reviews. Drunk it for years, I am known for being powered by tea and being really really fussy! Strong and tasty. Lovely!
26. juli 2025
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Svar fra Yorkshire Tea
Thank you for your review, Pippa! We're really chuffed you enjoy a proper brew.
Yorkshire tea the best value colour and flavour.
Having drank Yorkshire tea for 30 years and running out in France. We tried two different brands known in England and both brands the tea was grey and tasteless . We have had family bring us 480 tea bags out and will ordering the pack containing over a thousand we love it .
22. juli 2025
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Svar fra Yorkshire Tea
We're chuffed you enjoy a proper brew, Jules - happy brewing!
What have you done to my tea
As a lot of the reviews that I’ve read on the new taste of Yorkshire tea bags, I’ve we’ve been buying both caffeinated and decaf Yorkshire tea for years.
We have a small B&B and have always supplied Yorkshire tea bags for our guests but not anymore, I don’t know what you’ve done but they both taste like swamp water.
I thought it was just my taste changing at first, but now realise after numerous guests and my wife’s comments that it’s not just me. Can you please revert to how you used to make the tea bags as I can no longer enjoy the taste of a true Yorkshire brew.
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you for your review, Dave. We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. We haven't changed our Yorkshire Tea blend though if there's ever a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.
What has happened to Yorkshire Tea?!
What has happened to Yorkshire Tea? Loyal customer for many years but quality has steadily been getting worse. This is no longer the lovely rich and strong brew I loved. Persevered hoping it would improve but I am done now. Look at these awful ratings folks and do something. Stop using less and lower quality tea in your bags so you can maintain profit. I wouldn’t mind being charged a bit more to get the quality this brand once represented.
14. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you for your review, Cat. We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently. We haven't changed anything and it's really important to us that our consumers enjoy a proper brew so our customer services team are on hand to help! Please do drop our team a note at hello@yorkshiretea.co.uk so they can put this right nice and speedily for you!
YORKSHIRE CUSTOMER SERVICES DO SOMETHING
Customer services, if you aren’t feeding back the awful reviews regarding your once great tea then you simply aren’t doing your job. Surely quality control need to be more aware of the most recent feedback which must be very damaging for your sales.
Don’t just reply to reviews, feedback where appropriate before it’s too late
7. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Hello Clive, thank you for your review and we're very sorry to hear about your disappointment with the consistency of our brew quality, especially as you usually enjoy our Yorkshire Tea so much. We haven’t changed the blend of Yorkshire Tea or the quality and strength of flavour we're aiming for since we started making it. We're really proud of our tea and we won't compromise on quality - we'd like to reassure you that we haven't made any changes in order to cut costs. We do, of course, have to change where we source our leaves and the quantities of each tea we include in every batch depending on many factors that are outside our control. These include weather and growing conditions in our countries of origin, reliable supply of tea and being able to source the quality of leaves we require to make our blend. Our tea buyers do their very best to ensure consistency and quality, tasting each individual tea before blending and then tasting every blended batch up to eight times before it's packed.
It's really important to us that our consumers enjoy a proper brew and all customer feedback and reviews are closely monitored for continuous improvement. Having the codes from any affected boxes really helps in the monitoring process so if there's ever a box you're concerned about, we'd like to know about it, so please do get in touch with our team at hello@yorkshiretea.co.uk so they can log all details for our Quality Assurance Team and have some tea bags taste tested for you by our experts. It's important to get this information so that we can keep a close eye on all customer feedback.
What has happened to your tea????
What has happened to your tea????
Please take note of these bad reviews and stop fobbing people off with, if you’ve had a bad box, every box has been bad for a long while !!!!
6. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Hi Jude! We're sorry your tea bags aren't tasting quite right and we'd like to look into that for you - would you have a moment to please drop the team a note at hello@yorkshiretea.co.uk so they can help put this right.
Bought Yorkshire Gold for decades BUT.
I’ve bought Yorkshire Gold for decades, as long as it’s been out on the market. No other tea would do. BUT… for the past year now, it hasn’t been the same. Numerous boxes have had very poorly perforated tea bags, which has meant a good number have broken in every box and recently it just doesn’t taste like Yorkshire Gold. What on earth have you done???? You’ve ruined a fabulous tea that did not need to be improved! I’m so annoyed at what you’ve done to what is no longer my favourite tea. Has anyone else noticed this? I’m going to be shopping around for a new brand now. I’m just so fed up of companies charging ‘premium’ prices for something decent which they then turn into cheaper and inferior rubbish once they’ve got a loyal customer base! Get your old management back because whoever has gone has taken all the tea magic with them!
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you for your review, Ali. We're so sorry to hear your Yorkshire Gold brews haven't tasted quite right recently. We haven't changed anything and it's really important to us that our consumers enjoy a proper brew so our customer services team are on hand to help! Please do drop our team a note at hello@yorkshiretea.co.uk so they can put this right nice and speedily for you!
Customer service was above and beyond…
Customer service was above and beyond my expectations it is so refreshing to see a company value its customers and not just its profits. You really do do it the old fashioned way.
2. juli 2025
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Svar fra Yorkshire Tea
Chuffed to hear this and thank you for your very kind words! Happy brewing!
Your tea bags taste terrible recently
Your tea bags taste terrible recently. Bitter, harsh, low quality and just generally not a decent cup of tea. I have bought these tea bags for 30 years. Will be changing to another brand as the last 3 large boxes i have bought over the past 3 months or so have all been the same.. PLEASE NOTE: Do not reply saying “if theres a particular batch you are concerned about” because its all the batches! Just taste your stock of loose tea and tea bags and compare with the old flavour! Having worked for years in quality control myself, i’m sure your current quality control staff will be very well aware of the decline in flavour and quality and of the reasons for it. So don't ask for batch numbers! Taste test your product against the original that was available a few months ago!!!!
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you for your review. Would you mind letting our customer services team know at hello@yorkshiretea.co.uk so they can put this right and have some tea bags taste tested for you?
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