Most impressed with the outstanding "customer care" we received from Phoebe Dixon at Taylors of Harrogate. I had raised a packaging issue and the explanation plus action taken was swift and impressi... Vis mer
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Se hva andre synes
Yorkshire Tea is the only tea I drink and when I experienced a few tea bags that didn’t want to perform their duties I contacted customers services to make them aware. Because how can a company... Vis mer
Selskapet har svart
Excellent customer service, responded to my issue quickly & efficiently. Bronte arranged for replacement teabags to be sent to me and these have been very well received within a week of her response.... Vis mer
I decided to write this review after yet another YT tea bag split open when I was trying to separate two tea bags stitched together (which is the usual format for the tea bags I buy). The quality of t... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Yorkshire Tea, we do things properly. From the way we source our tea, to how it's packed, we don't cut corners. That's how you make a proper brew.
Kontaktopplysninger
Pagoda House, Plumpton Park, Harrogate, HG2 7LD, HG1 2QU, Harrogate, Storbritannia
- 0800 328 1886
- hello@yorkshiretea.co.uk
- yorkshiretea.co.uk
3,8
Bra
482 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 85 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent Customer Service
Speedy and positive response to a problem raised.
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you for your very kind review! ☕️
Very professional response and service…
Very professional response and service , in a prompt time . The service backs up the great product !
17. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you for giving us the chance to put things right. Happy brewing Paul!
Taking the tea and the pee
I have been buying this tea for a long while because it was strong.
At first I thought I had bad batches of tea because it tasted so weak. Now I know the tea has just grown to be poor quality.I have to leave the tea bag in and barely use milk.
I agree with the other reviews. I will be trying another brand. If the company thinks consumers won't notice, they are wrong. They are taking the tea and the pee.
14. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you for your review, we're so sorry to hear your Yorkshire Tea brews haven't tasted as strong for you recently. We haven't changed anything and it's really important to us that our consumers enjoy a proper brew so our customer services team are on hand to help! If there's ever a particular box you're concerned about, we'd like to know about it. Please do drop our team a note at hello@yorkshiretea.co.uk so they can put this right nice and speedily for you!
I have had to give up caffeinated tea…
I have had to give up caffeinated tea for a bit so decided to try YT Decaf. After 5 minutes brew it was terrific. A strong malty taste and barely distinguishable from the usual YT. Full marks!
13. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you for your kind review Peter, always great to hear from fans of a proper Decaf brew and we're really chuffed you enjoy!
Costco 600 Yorkshire Tea bag !
We have been using YT bags from Costco ( 600 bags ) for 10 yrs since returning from the USA ( we always stocked up on the boxed variety when on trips back home and never noticed a difference in the taste or weakness !
We Seriously thought it was us until I read the reviews!
We have not finished the last bag and bought a new 600 bag this week which I will be returning !
We have tried brewing for longer than suggested and it’s still weak and taste less ! Really disappointed and we will have to find an alternative as something is really of with what was my husband favourite Tea !
4. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
We're so sorry your tea bags aren't tasting quite right and we'd like to look into that for you - would you have a moment to please drop our customer service team a note at hello@yorkshiretea.co.uk so they can help put this right.
Love Yorkshire always have best tea you…
Love Yorkshire always have best tea you can buy in my opinion wouldn’t drink anything else
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you for the wonderful review, Amber. Happy brewing!
just started using a new box said to…
just started using a new box said to wife they have changed to tea it does not taste the same and there is now a smell that puts you off drinking it looked up online to see they have changed the tea bag itself when something is good god only knows why they change it will give the box away and buy another make
14. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Hi Patrick! We're sorry your tea bags aren't tasting quite right for you, a few factors can influence the taste of your brew, if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily!
Is this really tea ?
Tastes like poor dishwater ! You wouldn’t know you were drinking tea at all . I bought your tea by mistake hoping that it had improved from last time but sadly ‘no’. PG Tips again next time at least it tastes like tea
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Hi Robert! We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right and our customer services team are on hand to help by looking into this for you. Please do drop our customer service team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts and help put things right!
Weaker tea
I usually buy 80 tea bags but this time bought 160 as they were on offer. Unfortunately the tea bags in this box are not like the ones I have had before. I like strong tea but this is nothing like it. It is not the same as I am used to and I can't get a strong mug of tea with the same amount of water.
6. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you for your review. Would you mind letting our customer services team know at hello@yorkshiretea.co.uk so they can help put this right for you? We'd need to know the best before date and the other production details please that are printed on the base of the box.
My husband and myself have said lately…
My husband and myself have said lately that Yorkshire tea doesn't seem to be as strong a brew as it used to me. I'm having to brew it for longer. I'm from Yorkshire and have stayed loyal and wanted to keep going with Yorkshire tea.
3. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Hi Rebecca! Thank you for your review, always great to hear from long-standing customers of Yorkshire Tea. We're sorry your recent tea bags aren't tasting quite right for you, our blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily.
What has happened to Yorkshire teabags
What has happened to Yorkshire teabags? I love a strong cup of tea in an ordinary straight mug but now it seems so weak. It’s box After box. I first thought it was a faulty box so I give them away but people I know drink it and they have the same issue , it’s sad but I have to rewrite you about teabags as I’ve been reading many people that are saying the same thing please go back to your original recipe you really don’t want people going into other brands
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Hi Karen, we're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. If there's a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.
Tea is weaker
I have used Yorkshire Tea leaves daily for decades and the recent two packets are much weaker in flavour and colour than usual. Very disappointing.
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Hi Sue! Thank you for your review, always great to hear from long-standing customers of Yorkshire Tea. We're sorry your recent tea bags aren't tasting quite right for you, our blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily.
I have been buying decaf tea from this…
I have been buying decaf tea from this brand for many years and all of a sudden its very weak and even when you use two tea bags and its dark it still tastes like water. Its been like this for a few months now. Its so bad I thought I had an issue with my taste buds until my husband also commented the same
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you for your review, Emma. We're so sorry to hear your Yorkshire Tea Decaf brews have been tasting weak for you recently, our customer services team are on hand to help by looking into this for you. If there's ever a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.
The tea bag is just dust
We have always enjoyed Yorkshire Tea bags and by accident I spilt a tea bag. I was shocked to see hundreds of minute black particles and not one tea leaf in it. In other words the tea bags contain tea dust and not real tea. Won't be buying again it is very expensive for this quality
25. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Hi Chen! Thank you for review, always great to hear from fans of a proper brew! We can confirm that both our Yorkshire Tea loose leaf and our Yorkshire Tea tea bags consist of a mixture of high quality African and Indian teas. Yorkshire Tea tea bags are a mixture of off grade tea, (fannings 1, pekoe fannings 2) and main grade tea, (pekoe fannings 1 and pekoe dust). Each tea bag contains 3.125 grams of dry tea. Our Yorkshire Tea loose leaf tea consists of purely pekoe fannings 1. These are both leaf teas that use the CTC (cut, tear and curl) method, where the leaves are cut and rolled mechanically and slightly larger of those found in our tea bags to allow our blend to infuse well within the confines of the bag.
We’re sorry to hear that your tea bags have been splitting so please do let our customer services team know what's happened at hello@yorkshiretea.co.uk
If you include your address, the best before date and other printed codes, they can look into this and put things right for you!
Best tea
Best tea. I’ve tried so many different teas and brands, but Yorkshire Tea is still my number one. It’s smooth, strong, and just right. I drink it almost every morning, and it always feels like the perfect start to the day
19. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you Ivan! Proper chuffed to hear Yorkshire Tea is your go-to brew! Happy brewing!
Yorkshire Tea strength gone south ..,
We’ve bought Yorkshire tea for years because we like a good strong cup of tea but the last few boxes have been a big disappointment, most of the tea bags make tea that looks ok but no flavour, even my Mum has noticed it’s no longer strong. Also when you separate the bags often one of the bags split. I think we will be looking for a different brand
4. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
We're so sorry to hear of your disappointment. Would you mind letting our customer services team know at hello@yorkshiretea.co.uk so they can put this right? If you include your address, the best before date, other printed codes and the info you've told us, they can sort it out nice and speedily for you!
Sadly we have stopped using Yorkshire…
Sadly we have stopped using Yorkshire tea bags after many years. Over recent months,we have noticed a major decline in both strength and flavour. Such a shame, these used to be about as good as tea bags get.
8. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Hi Chris, thank you for your review and we're so sorry to hear of your disappointment. It's really important to us that our consumers enjoy a proper brew and all customer feedback and reviews are closely monitored for continuous improvement. Having the codes from any affected boxes really helps in the monitoring process so if there's ever a particular box you're concerned about, we'd like to know about it so please do get in touch with our team at hello@yorkshiretea.co.uk so they can log all details for our Quality Assurance Team and have some tea bags taste tested for you by our experts.
Disappointed
Disappointed. This was a strong, flavourful tea a few years ago - bought it last week and it seems weak and bitter now. As a South African in New Zealand, Yorkshire tea was very close to the SA brands - not any more. Will have to source my Joko tea somewhere - Joko really ticks all the boxes
4. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Hi Nigel! We're sorry your tea bags aren't tasting quite right for you, our blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily!
Very Disappointing
I do not drink tea all the while, but every now and again, I fancy a cup. I decided to get myself a box of Yorkshire Tea, as I prefer a lovely strong cup of tea. From memory it seemed the only brand that did the job to provide a decent cuppa. What a disappointment, what have they done to this once great tea bag? It's nowhere near as strong as it used to be. No matter how you prepare your brew, it now provides a rather weaker cup of tea. I will not be buying them again and so the search commences..
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
Thank you for your review, Eddie. We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. If there's ever a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.
Yorkshire Tea…now a big disappointment
From being an absolute Yorkshire Tea fan favourite with many cups a day, I hardly drink a cup at all now. The taste and quality are far under par and no longer the same drink. Very disappointed indeed.
26. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yorkshire Tea
We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently. We haven't changed anything and it's really important to us that our consumers enjoy a proper brew so our customer services team are on hand to help! Please do drop our team a note at hello@yorkshiretea.co.uk so they can help put this right for you!
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