I had to use the customer contact form as the Yorkshire Gold Teabags were so fragile they kept ripping apart. I received a really detailed email explaining the problems and what they were doing to rec... Vis mer
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I had an issue to report regarding some tea bags and I used the contact form on the Yorkshire Tea website, it was easy to find and really simple to complete. Once I had submitted the form I recei... Vis mer
Brilliant customer service from Bronte at Yorkshire tea. After an email regarding some defective tea bags in a recent purchase of decaf tea my concern was dealt with and escalated within 12 hours .... Vis mer
I spent £10 thinking this was going to be a quintessential black daily tea based on positive reviews by British drinkers. This tea tastes like weak generic flavourless LIDL tea. It's one of the we... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At Yorkshire Tea, we do things properly. From the way we source our tea, to how it's packed, we don't cut corners. That's how you make a proper brew.
Kontaktopplysninger
Pagoda House, Plumpton Park, Harrogate, HG2 7LD, HG1 2QU, Harrogate, Storbritannia
- 0800 328 1886
- hello@yorkshiretea.co.uk
- yorkshiretea.co.uk
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Weak and tasteless
YT has always been the standard in our house. Nothing has ever had the strength or flavour. However, two recent boxes have been dreadful - weak and tasteless. I've actually swapped to lidl gold, and it tastes better than YT. I contacted YT and got the standard 'we haven't changed anything'. But they clearly have and are just denying it.
POSTSCRIPT - The reply from YT below is just as lovely as I expected - their approach to customer service is excellent. But the tea has changed, regardless of their claims to the contrary. They usually offer to send a free box, but I dont actually want it.

Svar fra Yorkshire Tea
Fantastic customer service
Fantastic customer service. I found a faulty tea bag in my box and Yorkshire Tea wasted no time in sending me some complimentary bags. Thank you very much!

Svar fra Yorkshire Tea

Svar fra Yorkshire Tea
I won’t buy them any more it tastes cheap and Nasty
I have used the tea bags for years, I normally add 2 bags for better flavour but leave in the cup less. I also don’t use tap water and only mineral water and done this for the same time.
The tea tastes weak, and sour. The colour is off and tastes worse than Aldi gold.
This tea costs a lot and I will not buy it anymore. If you manage to find a small box on sale in Poundland or B& M compare the taste as there is a massive difference.
I am extremely dissatisfied with the tea

Svar fra Yorkshire Tea
A very different taste to Yorkshire Tea bags.
We’ve used Yorkshire Tea bags for many years and this is the first time the taste has differed. It tastes like a different tea, and not very nice. It’s a new box, stored exactly the same as always; prepared in the same way and we drink a lot of tea so it’s not kept long. The kettle is clean and the water always filtered. Something has definitely changed.

Svar fra Yorkshire Tea
This used to be our favourite cup of…
This used to be our favourite cup of tea, however the quality and taste has dropped. While some bags are OK, most are weak tasting. Looking at alternatives as Yorkshire tea is currently our least favourite now. This is the 2nd time reviewing this product, no improvement unfortunately.
Tea is much weaker than it used to be…
Tea is much weaker than it used to be even if steeped for a really long time. Will be looking for another brand now after persevering for a while.
Satisfied Customer
Bought one product that had a fault, when I contacted customer service they were extremely efficient in diagnosing the issue and reimbursed me with interest (in stock). All handled within 24hrs.

Svar fra Yorkshire Tea
Excellent Customer Service
Speedy and positive response to a problem raised.

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Very professional response and service…
Very professional response and service , in a prompt time . The service backs up the great product !

Svar fra Yorkshire Tea
Taking the tea and the pee
I have been buying this tea for a long while because it was strong.
At first I thought I had bad batches of tea because it tasted so weak. Now I know the tea has just grown to be poor quality.I have to leave the tea bag in and barely use milk.
I agree with the other reviews. I will be trying another brand. If the company thinks consumers won't notice, they are wrong. They are taking the tea and the pee.

Svar fra Yorkshire Tea
I have had to give up caffeinated tea…
I have had to give up caffeinated tea for a bit so decided to try YT Decaf. After 5 minutes brew it was terrific. A strong malty taste and barely distinguishable from the usual YT. Full marks!

Svar fra Yorkshire Tea
Costco 600 Yorkshire Tea bag !
We have been using YT bags from Costco ( 600 bags ) for 10 yrs since returning from the USA ( we always stocked up on the boxed variety when on trips back home and never noticed a difference in the taste or weakness !
We Seriously thought it was us until I read the reviews!
We have not finished the last bag and bought a new 600 bag this week which I will be returning !
We have tried brewing for longer than suggested and it’s still weak and taste less ! Really disappointed and we will have to find an alternative as something is really of with what was my husband favourite Tea !

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Love Yorkshire always have best tea you…
Love Yorkshire always have best tea you can buy in my opinion wouldn’t drink anything else

Svar fra Yorkshire Tea
just started using a new box said to…
just started using a new box said to wife they have changed to tea it does not taste the same and there is now a smell that puts you off drinking it looked up online to see they have changed the tea bag itself when something is good god only knows why they change it will give the box away and buy another make

Svar fra Yorkshire Tea
Is this really tea ?
Tastes like poor dishwater ! You wouldn’t know you were drinking tea at all . I bought your tea by mistake hoping that it had improved from last time but sadly ‘no’. PG Tips again next time at least it tastes like tea

Svar fra Yorkshire Tea
Weaker tea
I usually buy 80 tea bags but this time bought 160 as they were on offer. Unfortunately the tea bags in this box are not like the ones I have had before. I like strong tea but this is nothing like it. It is not the same as I am used to and I can't get a strong mug of tea with the same amount of water.

Svar fra Yorkshire Tea
My husband and myself have said lately…
My husband and myself have said lately that Yorkshire tea doesn't seem to be as strong a brew as it used to me. I'm having to brew it for longer. I'm from Yorkshire and have stayed loyal and wanted to keep going with Yorkshire tea.

Svar fra Yorkshire Tea
What has happened to Yorkshire teabags
What has happened to Yorkshire teabags? I love a strong cup of tea in an ordinary straight mug but now it seems so weak. It’s box After box. I first thought it was a faulty box so I give them away but people I know drink it and they have the same issue , it’s sad but I have to rewrite you about teabags as I’ve been reading many people that are saying the same thing please go back to your original recipe you really don’t want people going into other brands

Svar fra Yorkshire Tea
Tea is weaker
I have used Yorkshire Tea leaves daily for decades and the recent two packets are much weaker in flavour and colour than usual. Very disappointing.

Svar fra Yorkshire Tea
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