Signed up to broadband & keep my landline number. Switched from Virgin Media on 3rd July 2026. Everything seemed to be going smoothly. Broadband connection went well but! Alas it is now 11th July... Vis mer
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Beliggenhet
Bytt filial6 Taff Street, CF37 4UL Pontypridd, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Sophie and James spent so much time supporting me with my account, saving me money and upgrading at the same time. They had so much patience and provided me with great customer service.
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Graham was fabulous, provided a top service, friendly and really positive in helping my choose my new iPhone 17e. I’ll be back to renew my broadband in November. Thank you!
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Graham is amazing, fantastic service, explained everything, saved me loads with broadband, mobile phone upgrade, extra sim deals for family. Moved from ID mobile as couldnt speak to a person, and I wa... Vis mer
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Informasjon om virksomheten
Om Vodafone UK - Pontypridd
Skrevet av virksomheten
Kontaktopplysninger
6 Taff Street, CF37 4UL, Pontypridd, Storbritannia
4,9
Enestående
156 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Matt helped me with my phone cause I…
Matt helped me with my phone cause I had a problem with and he sorted it out he was a great help
21. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hey Michelle,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Carly was great - she sorted broadband and sims for me. Both her and her college were friendly and helpful. I’m a very happy customer
17. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hey Maria,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt and Carly were very helpful with…
Matt and Carly were very helpful with my purchase. They were happy to help and answer the questions. Carly offered me to come back if any problems in setting up.
10. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hey Laura,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Been into the store in Pontypridd spoke…
Been into the store in Pontypridd spoke with Clare really helpful and polite
23. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hey Darren,
Thanks for the lovely review and fantastic support for Clare.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben did a great job with us
Ben did a great job with us. We had a few technical issues but he got it through it. Really appreciate his help
8. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hey Owen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Carly so helpful and kind softly spoken…
Carly so helpful and kind softly spoken and will to help with anything. Got me a better deal. Yeah she was awesome fairplay.
3. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hey Maxine,
Thanks for the lovely review and fantastic support for Carly.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Svar fra Vodafone UK - Pontypridd
Hi Keira,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing!
Amazing! Claire in the Pontypridd store was brilliant and thorough and answered all my queries!
10. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hi Ben,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Carly pontypridd vodafone assistant…
Carly pontypridd vodafone assistant was amazing spoke very clear and was so polite and took time explaining my new WiFi contract and renewing my phone contract, Well Done Carly For Smiling throughout your personal help towards me to understand Thankyou👍😃
6. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hi Jemima,
We appreciate your positive feedback for Carly. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent customer service from both…
Excellent customer service from both Clare and Carly today
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hi Sharon,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Graham and matt were fantastic saved me…
Graham and matt were fantastic saved me money on broadband
20. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hello, Chris,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Graham and Matt.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Outstanding customer service
Well what can I say. Graham at the store in Pontypridd was absolutely outstanding. Went out of his way to solve a problem that wasn’t really his to sort. It was an issue Voxi had created but his passion for great customer service meant that he would not let us leave without getting a solution, despite not being able to verbally talk to anyone on the Voxi team. He spent an absolute age on the webchat with them and finally got the problem escalated to a senior team member who was able to look into how it could be resolved. Good old fashioned customer service is what any customer wants and every shop should have a Graham.
16. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hello, Sange,
It's always our aim to provide a helpful service, so it's great to hear that Graham delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Graham was amazing today!
Graham was amazing today. My mum needed to update her contract as she was massively over paying. Graham managed to save her over £40 a month and was so lovely when helping us. My mum was really impressed with his patience and clear communication.
17. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hi Donna,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great customer service
Great customer service! Guy with grey hair was lovely and very helpful!
4. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hi Scott,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Phone and Broadband upgrade
Graham was incredibly helpful and made everything easier for me than trying to do it online. I’m incredibly thankful for all the help he has given. A credit to Vodafone!
21. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hi Sam,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Amazing staff graham very helpful
Amazing staff graham very helpful
2. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hi Catherine,
Thanks for taking the time to review and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great customer service
Great customer service. Very friendly
18. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hi Felicity,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Svar fra Vodafone UK - Pontypridd
Hi Ashley,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service from graham huge help and sorted both my transactions with ease
Thanks mate
9. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hi Chris,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent customer service
Excellent customer service. Thank you so much. There were 2 amazing staff Carly and Graham working and they were both very helpful. I feel so much more relaxed now about changing my phone over. Best experience so far. Thank you so much guys
25. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Pontypridd
Hi Hayley,
This is lovely feedback for Carly and Graham. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.