The team were charming and helpful. The views were spectacular. However, because the Virgin balloon has four separate sections,each holding four people, the experience was very cramped and uncomfort... Vis mer
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Se hva andre synes
After many cancellations I finally took the flight to the sky today. Amazing crew Gary so informative as our pilot and dad and son team On the ground an absolute delight getting us all involved before... Vis mer
It was amazing from start to finish. Enjoyed every minute. Mike the pilot and his team did everything possible to make sure we all enjoyed the experience. Will highly recommend to everyone we know t... Vis mer
The pilot and crew were really engaging and friendly making it a great experience. Having taken over 10 years to actually get up in the air after receiving my voucher as a gift I had hoped to fly over... Vis mer
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Informasjon om virksomheten
- Gavebutikk
- også i
- Ballongturbyrå
Skrevet av virksomheten
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Kontaktopplysninger
Jesson House, TF3 3BD, Telford, Shropshire, Storbritannia
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
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Totally enjoyed the whole experience
Totally enjoyed the whole experience, not a good passenger on a standard flight so was very surprised how much i enjoyed and learnt on the mornings flight. I think encouraging customers to assist in take off and packing away balloon was very good as you get first hand experience on how much work is involved in getting a flight airbourne!!! Had a great morning thank you Mike our pilot for the flight🤩
24. september 2026
Svar fra Virgin Balloon Flights
Hi Mr & Mrs Bond,
We love that ballooning surprised you in the best way! 🎈
It’s lovely to hear you enjoyed the flight and getting stuck in with the whole experience. There’s definitely a bit more to it than just turning up with a basket!
We’ll pass your thanks on to Mike. So glad you had a great morning flying with us 🤩
The Virgin Balloon Flights Team
Well worth the wait… awesome flight…
Well worth the wait… awesome flight with Virgin Balloons.
24. september 2026
Svar fra Virgin Balloon Flights
Thanks for sticking with us Andy!
We’re so glad the flight was worth the wait! 🎈 It means a lot to hear you had such an awesome time and we hope you’re still floating on cloud nine!
Thanks for flying with us!
The Virgin Balloon Flights Team
Absolutely brilliant
Absolutely brilliant from start to a bumpy finish!! Our pilot Mike was knowledgeable and great fun. I would definitely recommend this experience.
22. september 2026
Svar fra Virgin Balloon Flights
Hi Ann,
Thanks so much for the brilliant review!
We’re glad you enjoyed the flight, bumpy finale and all 😄 We’ll pass your kind words on to Mike, and we're so glad you’d recommend the experience! 🎈
Thanks for flying with us!
The Virgin Balloon Flights Team
An amazing experience
An amazing experience! The pilot and crew were brilliant and it was really fun to help inflate and deflate the balloon as well as take a flight in it. The views were also incredible!!
24. september 2026
Svar fra Virgin Balloon Flights
Hi Abbi,
Thank you for the lovely review!
We’re so glad you enjoyed the whole experience, from helping the balloon take shape to taking in those incredible views.
We’ll pass your kind words on to the pilot and crew, they’ll be chuffed! 🎈😊
The Virgin Balloon Flights Team
One of the best experiences ever
One of the best experiences ever, and had a very enjoyable flight 🎈 friendly staff also 😊
22. september 2026
Svar fra Virgin Balloon Flights
Hi,
One of the best experiences ever? You’ve got us floating on air! 🎈
So glad you enjoyed the flight and felt well looked after by our crew. Thanks for sharing such a lovely review 😊
The Virgin Balloon Flights Team
Svar fra Virgin Balloon Flights
Hi,
Thanks for the lovely review!
We’re so glad you had a wonderful time and that everything was explained clearly. The only thing we can’t quite put into words is the view from up there! 🎈
Thanks for flying with us!
The Virgin Balloon Flights Team
Everything was perfect!
We were so lucky on our first attempt to fly that the weather and conditions were perfect. That led to an unforgettable experience, but I have to mention the pilot Robert and his crew, particularly his son Lucas. They couldn't have done enough for us and were so experienced, Robert doing over 5,000 flights. We felt we were in safe hands and learnt so much from him during the flight.
21. september 2026
Svar fra Virgin Balloon Flights
Hi Tara,
First attempt and perfect weather....what a great combo! You certainly picked a good day to take to the skies! 🎈
We’re so pleased it was unforgettable. Robert, Lucas and the crew will love seeing your kind words. Robert has collected quite a few stories over the years to share up there!
Thank you for flying with us.
The Virgin Balloon Flights Team
Wonderful and serene
An excellent experience! The crew were both friendly and informative. Sarah our pilot was brilliant. She explained everything well, answering questions and giving great explanations as we went along. The location and flight were easy to get to and directions/instructions easy to follow. Although the landing was a bit bumpy, Sarah managed expertly. Helping to put the balloon away added to the fun of the experience.
24. september 2026
Svar fra Virgin Balloon Flights
Hi Julie,
Thank you for the wonderful review!
We’re so glad you enjoyed your flight with us! We’ll pass your kind words on to Sarah and the crew. It sounds like Sarah made the bumpy landing feel like part of the adventure! We're glad you enjoyed helping pack the balloon away too and embraced the whole experience🎈
Thank you for flying with us!
The Virgin Balloon Flights Team
I'm very happy with the result
My issue was dealt with politely, promptly and with understanding. I'm very happy with the result.
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Balloon Flights
Hi Pete,
Thank you for the lovely review!
We’re so pleased we could sort things out quickly and make the whole process feel a little lighter and easier.
Your kind words have given our team a lift! 🎈
The Virgin Balloon Flights Team
Great empathy and support
Great help when asking for refund after fathers illness
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Balloon Flights
Hi Adrian,
Thank you for your kind review.
We’re so sorry to read that your father is unwell, and we’re glad our team could make the refund process a little easier for you.
Wishing you and your family all the best and we appreciate you taking the time to leave this review under the circumstances ❤️
The Virgin Balloon Flights Team
Oswestry
Staff didn't engage immediately when they knew passengers had arrived albeit it early.
Rest of trip wonderful
22. september 2026
Svar fra Virgin Balloon Flights
Hi Sarah,
Thank you for your review!
We’re so sorry to read that our team didn’t greet you straight away when you arrived. We’ll certainly pass that feedback on.
We’re glad the rest of your trip was wonderful and that things went up from there! 🎈
If you would like to discuss further then please don't hesitate to get in touch with us with your voucher details at customerservice@virginballoonflights.co.uk.
Thanks again for your feedback and for flying with us.
The Virgin Balloon Flights Team
Chris was an excellent pilot
Chris was an excellent pilot, Very informative and friendly. Made the whole experience enjoyable
24. september 2026
Svar fra Virgin Balloon Flights
Hi,
Chris will certainly be flying higher when he reads this! 😄
We’re so glad his friendly welcome and commentary made the experience even better.
Thanks for sharing your review and for flying with us!
The Virgin Balloon Flights Team
Great being in the air albeit shorter…
Great being in the air albeit shorter than I thought. 90 minutes wait to be picked up was a bit disappointing.
24. september 2026
Svar fra Virgin Balloon Flights
Hi David,
Thank you for your review.
We’re glad you enjoyed being up in the air, but we’re sorry the flight felt shorter than expected and that you had to wait 90 minutes to be picked up. That’s a disappointing way to end the experience.
Please email customerservice@virginballoonflights.co.uk with your voucher details so we can look into what happened.
Many thanks and we look forward to hearing from you.
The Virgin Balloon Flights Team
Made to feel very welcome
Made to feel very welcome. Everything we needed to know was explained very clearly.pilot mike and crew were really friendly. Great day out,Recommended.
24. september 2026
Svar fra Virgin Balloon Flights
Hi Terry,
Thanks so much for recommending us! 🎈
We’re glad Mike and the crew made you feel welcome and talked you through everything clearly.
Sounds like a great day out all round and we're glad you enjoyed the whole experience!
Ready for Round 2? ;)
The Virgin Balloon Flights Team
A lovely experience on a perfect…
A lovely experience on a perfect evening. Crew were helpful and friendly
23. september 2026
Svar fra Virgin Balloon Flights
Hi Brenda,
We love it when the weather gets the memo! 😄
So glad you had a lovely flight with us and we’ll pass your kind words on to the pilot and crew.
Thanks for flying with us!
The Virgin Balloon Flights Team
Svar fra Virgin Balloon Flights
Hi Glyn,
Peter and the team will be chuffed to hear this! Thanks for flying with us and for giving them a shout-out 🎈
The Virgin Balloon Flights Team
Absolutely brilliant experience
Absolutely brilliant experience! The flight was fantastic, the weather couldn't have behaved better, the crew were incredibly friendly and professional, and even my fellow passengers were remarkably calm — which is quite reassuring when you're all hanging from a large balloon several thousand feet above the ground. Somehow, everything came together perfectly today. Beautiful views, great atmosphere and a very memorable morning. Would happily do it again — although next time I might check where the wind intends to take us first!
23. september 2026
Svar fra Virgin Balloon Flights
Hi Leon,
Sounds like the weather, crew and even your fellow passengers all understood the assignment! 😄🎈
We’re so glad you had such a memorable morning. As for where the wind takes you next time… that’s part of the adventure!
Thanks for sharing your lovely review and for flying with us!
The Virgin Balloon Flights Team
Simply the best experience
What a great evening we had for a balloon flight, a really clear blue sky which when we became airborne was so calm and quiet , our pilot Sarah and her grand crew made our experience so much nicer by their friendly cheerful welcome experience everyone should have.🎈🎈🎈🎈🎈
22. september 2026
Svar fra Virgin Balloon Flights
Hi Dennis,
Wow! 5 stars and 5 balloons?! Thank you for such a lovely review!
Sounds like the evening had everything and we’re so glad you had such a lovely flight with us!
We’ll pass your kind words on to Sarah and the team!
Thank you again for the fabulous review! :)
The Virgin Balloon Flights Team
Svar fra Virgin Balloon Flights
Hi Tim,
Thank you for your review!
We’re glad you had a great flight experience with us🎈
The Virgin Balloon Flights Team
Everything very well organised
Everything very well organised, felt comfortable and completely safe, pilot very personable and informative.
23. september 2026
Svar fra Virgin Balloon Flights
Hi,
Thank you for your lovely review!
We’re so pleased you felt comfortable and safe throughout your flight. It’s great to hear that your pilot helped make the experience even more enjoyable for you🎈
The Virgin Balloon Flights Team
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