On September 30th I wrote in complaint of a lack of Customer Care, while trying to return slippers, which we tend to do when disappointed with the service. I now wish to pay complement where it's... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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I’ve bought boots and trainers from Vionic on the recommendation of my podiatrist and decided to buy another pair which sadly were uncomfortable so had to be returned. I contacted customer services to... Vis mer
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Really efficient service, the replacement slippers in question were sent out on the day I ordered and arrived today the 16th October. Gemma II, so very comfortable I have been wearing them ever since... Vis mer
I have bought a few pairs of Vionic shoes and always been very happy with them. However, I bought a pair in the Spring which were very comfortable but by the end of summer there was a hole in the mat... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Kontaktopplysninger
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Storbritannia
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
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722 anmeldelser
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First class customer service
Did exactly as I requested. I sent an email asking for help to return some sandals.
Prompt reply and explained my next steps.
Thank you
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your kind review. We're delighted to hear that our team was able to respond promptly and provide clear guidance on your return. We appreciate your feedback and are always happy to help whenever you need assistance.
Many thanks - Customer care
Vionic white leather lace up Trainers…….
I purchased Vionic Trainers via QVC, very pleased, decided to order another pair directly with Vionic.
I chose a white leather pair. The Vionic design philosophy with inbuilt arch support appealed to me, I have high insteps. The white leather lace up trainers arrived. Unfortunately I noted a fault in manufacturing, only slight but with the overall effect of tipping my left foot inwards, eg as fallen arches. I was helped by a female member of the Customer Care staff. Very helpful, as I had just missed the Returns window not being well. She arranged fir my Return, and a full Refund offered, including the cost of the Return. I was disappointed the Trainers had a fault, but it has not put me off Vionic. I did experience a puzzle, the name “Calares” was used instead of Vionic on the documentation. I checked to make sure they were the same company business.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for taking the time to share your experience. We're sorry that your trainers arrived with a fault, but we're delighted our Customer Care team was able to help and arrange a return and refund for you. We truly appreciate your understanding and are grateful that this hasn't put you off Vionic. Thank you also for highlighting the confusion around the documentation name—we value your feedback and will share it with the relevant team. We hope to welcome you back again soon.
Many thanks - Customer care
Great customer service
Contacted customer service about an item no longer in stock to enquire about possible substitutes. Received a prompt and informative response to help me choose an alternative. Would not hesitate to get in touch with any future questions I might have.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for taking the time to leave such positive feedback. We're pleased to hear that our customer service team was able to respond promptly and provide the information you needed to find a suitable alternative. Your kind words mean a lot to us, and we're always happy to help with any questions or product enquiries. We look forward to assisting you again in the future.
Many thanks - Customer care
First class customer service. Sent pics of trainers cracking after a…
Sent pics of trainers cracking after a few months - new pair despatched immediately without question. Excellent service - more than made up for the faulty pair. Trainers helped my plantar fasciitis btw.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for sharing your experience with us. We’re really glad our team was able to get a replacement pair sent out to you quickly and without any hassle — that’s exactly the level of service we aim to provide. We’re sorry the original trainers developed cracks after just a few months, but it’s great to hear the new pair has not only resolved the issue but also helped with your plantar fasciitis.
Your feedback means a lot, and we appreciate you giving us the chance to put things right.
Many thanks- Customer care
Warning: Quality Declining
Warning: the quality of the slippers is declining. I exclusively buy this brand, and have done for years. Normally a pair lasts me 4 months of full-time, indoor use. This last pair lasted ONE MONTH, before utterly trashed. Nothing has changed on my side. If anything slightly LESS use due to mobility issues and a change of location/lifestyle. Weight same. So investing with the expectation of not needing another pair for the usual 4 months and getting 1/4 of that is disappointing, to say the least.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for taking the time to share this, and especially for being such a long‑time, loyal customer. We’re genuinely sorry to hear that your most recent pair of slippers didn’t meet the standard you’ve come to expect from us. Given your consistent experience over the years, we understand how disappointing it must feel to have a pair wear out so quickly, especially when your usage hasn’t increased.
This isn’t the level of durability we aim to deliver, and your feedback is incredibly important. We’d like to look into this further and make things right for you. Please reach out to our team so we can review the issue and arrange a suitable resolution.
Thank you again for your honesty — it helps us improve, and we truly appreciate your support.
Many thanks - Customer care
Missing shoe!
After an initial problem with my order (only one shoe delivered) the situation was promptly dealt with. A new pair were delivered the following day with excellent correspondence and communications. I love vionics shoes as they support my arthritic feet beautifully without appearing old fashioned and clumpy! Keep doing what you are doing. Great shoes with excellent customer service!
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for such a warm review — I’m really glad the mix‑up was sorted quickly and that your new pair arrived without delay. It’s great to hear how much Vionics help your arthritic feet while still looking stylish. We appreciate your kindness and your loyalty.
Many thanks - Customer care
Excellent customer service
Excellent customer service, really helpful and responsive.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for the kind words — we’re so glad you found our team helpful and responsive. We appreciate you taking the time to share your experience.
Many thanks - Customer care
Excellent service
Excellent service - dealt with my comments swiftly and in a positive and friendly manner.
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your lovely review — great to hear your comments were handled swiftly and with a friendly touch.
Many thanks - Customer care
Problem resolution
We had a small problem that was resolved in less than three hours. Very efficient and professional service.
Would highly recommend
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for your kind review!
We’re really pleased to hear that your issue was resolved quickly and that you found our service efficient and professional. Providing a smooth and responsive experience is very important to us, so your feedback means a lot.
We truly appreciate your recommendation and look forward to assisting you again in the future if needed.
Many thanks - Customer care
My Vionic trainers were despatched very…
My Vionic trainers were despatched very quickly and I'm delighted with them. This is my second pair of Vionic trainers as they look great and are incredibly comfortable for all-day wear.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for the lovely review — delighted to hear your Vionic trainers arrived quickly and that you’re enjoying your second pair. They really do combine comfort and style beautifully for all‑day wear.
Thank you for your continued support.
Many thanks - Customer care
Awful customer service
Awful customer service. Couldn’t through on the phone. Have to leave a message. Hours before they get back to you.
Ten days and I still do not have a refund.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
We are very sorry to hear about your experience and understand your frustration. Please accept our sincere apologies for the delay and difficulty reaching our team. One of our advisors has now processed your refund, and this should appear back in your account shortly. Thank you for your patience.
Many thanks - Customer care
I am very pleased with the shoes that I…
I am very pleased with the shoes that I ordered. They were dispatched and delivered immediately. The only issue that I had was having to buy 3 different sizes/widths before I found the perfect pair as there were no local shops selling a good choice to try on. Having said that I found customer service very responsive and helpful, and I was refunded promptly for the 2 pairs that I had to return. Overall a very positive experience. Thank you Vionic
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for your lovely feedback. We’re delighted to hear you found the perfect pair and that our customer service team could assist you throughout the process. We truly appreciate your patience and support, and we hope you continue to enjoy your Vionic shoes!
Many thanks - Customer care
The most comfortable shoes
The most comfortable shoes, and the only ones to have helped my feet, knees, hips and back.
Take the time to get used to them gradually if you haven’t worn Vionic shoes before, the support they give is very effective.
Also worth noting is the super customer service; very helpful and quick to deal with a small issue I had.
14. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for sharing your experience with us.
We’re delighted to hear how comfortable your Vionic shoes have been and that the support has made such a positive difference to your feet, knees, hips, and back. You’re absolutely right — taking time to adjust is key, and we’re so pleased the support has worked effectively for you.
It’s also lovely to know our customer service team was able to help quickly and resolve your issue. Thank you for your kind words and for recommending Vionic — we truly appreciate your support.
Delivery of shoes were prompt
Delivery of shoes were prompt. After have initial problems getting a QR code for returning (as they were too small) it was dealt very efficiently after an email. A courier was arranged to collect. Thank you.
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
We’re really pleased to hear that your delivery arrived promptly. We’re sorry for the initial issue with accessing the QR code for your return, but it’s great to know our team was able to resolve this quickly and arrange a courier collection for you.
Thank you for your patience and for taking the time to share your experience!
Many thanks - Customer care
I am very grateful to Kimberley Collman…
I am very grateful to Kimberley Collman for the patience and assistance she has afforded me in order to return a pair of slippers that sadly turned out to be unsuitable for me. As I am disabled and housebound I am not able to deal with returns unless they are picked up from my address. Kimberley went above and beyond to enable my request. She did a great job!!!
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for taking the time to leave such a thoughtful review.
We’re truly grateful for your kind words and for sharing your experience. We’re especially pleased to hear how supportive and patient Kimberley was in assisting you with your return. Providing accessible and considerate service is extremely important to us, and it’s wonderful to know Kimberley went above and beyond to arrange a collection that worked for you.
We’ll be sure to pass on your lovely feedback to her!
The shoes I bought did not fit me but…
The shoes I bought did not fit me but that wasn't Vionic's fault. I was advised by podiatrist to get a bigger size. When I asked Vionic to return them they were extremely helpful and efficient. The return process was very easy.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your kind feedback. We’re really pleased to hear you found the return process easy and that our team was able to assist you efficiently. We appreciate you taking the time to share your experience and hope to see you shopping with us again in the near future.
Many thanks- Customer care
Disappointed
My order was cancelled due to a stock discrepancy. The email was followed with a request for a Trustpilot review. Here it is, disappointed. How can an order go through if you don't have stock? I had a discount code perhaps someone was paying full price.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
We’re really sorry for the disappointment caused by your order being cancelled. This was due to a stock discrepancy, and not in any way related to discount codes or other customers’ purchases. We understand how frustrating this is and are working to improve our systems to prevent it happening again.
We appreciate your feedback.
Many thanks- Customer care
Happy with the outcome
I had an issue with a pair of Trainers but I must say the Company were very fast & very mannerly & rectified my problem almost immediately .
Everything was done in a very professional & a very polite manner.
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your kind words! We’re glad we could resolve the issue quickly and that you found our team professional and polite. We really appreciate your feedback!
Many thanks- Customer care
Great advice
Due to a problem with my gait following a brain injury I needed information about the construction of the shoes. I received a very helpful response that contained useful information and advice. I have now ordered my first pair of Vionic shoes. Thank you Kimberley.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your kind feedback! We’re so glad Kimberley could provide the information and support you needed. Wishing you all the best with your first pair—we hope they work perfectly for you!
Many thanks- Customer care
Quality service
I bought a lovely pair of loafers which unfortunately started making a creaking noise rendering them unwearable.I have numerous pairs of vionic shoes and have never had a problem with them,i love them.I emailed vionic who responded very promptly, offering advice to try to remedy the problem. When this didn't work I was offered a refund straight away. Great service from Kimberley at vionic. I look forward to ordering my next pair.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your thoughtful review! We’re sorry about the issue with your loafers, but we’re glad Kimberley could assist quickly and resolve it for you. It’s great to hear you love your Vionic shoes—we look forward to helping you find your next perfect pair!
Many thanks- Customer care
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