On September 30th I wrote in complaint of a lack of Customer Care, while trying to return slippers, which we tend to do when disappointed with the service. I now wish to pay complement where it's... Vis mer
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I’ve bought boots and trainers from Vionic on the recommendation of my podiatrist and decided to buy another pair which sadly were uncomfortable so had to be returned. I contacted customer services to... Vis mer
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Really efficient service, the replacement slippers in question were sent out on the day I ordered and arrived today the 16th October. Gemma II, so very comfortable I have been wearing them ever since... Vis mer
I have bought a few pairs of Vionic shoes and always been very happy with them. However, I bought a pair in the Spring which were very comfortable but by the end of summer there was a hole in the mat... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Kontaktopplysninger
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Storbritannia
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
Bra
721 anmeldelser
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Great service and return guarantee
As a result of a poorly healed old achilles rupture leaving me with arthritis in my left ankle and arch/plantar pain, I have been buying Vionic shoes for a number of years now as their footwear provides better support than most other brands. The best thing, however, is their 30 day refund guarantee if the shoes are unsuitable, even after trying them out. I received great customer service when i had to return a pair recently which had irritated my achilles. For me, this is a great incentive as my feet need support in the right places, and it makes Vionic a worthwhile investment and my first choice when seeking new footwear.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your thoughtful review! We're so pleased Vionic has been able to provide the support you need over the years, and that our 30-day guarantee and customer service gave you confidence when finding the right fit. We truly appreciate your loyalty and are honoured to be your first choice for supportive footwear.
Many thanks - Customer care
Vionic: great shoes, excellent and supportive service
My first buy from Vionic, and the delivery went astray. This is stressful for a first-time buyer who has just spent £100, but Kimberley at Vionic Customer Services was brilliant, I felt really supported and I was treated as a valued client. She immediately sent out another pair, and when they proved to small, my next purchase (one size up) arrived today. They are perfect (thanks, Kimberley!) I shall certainly be using Vionic again.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for sharing your experience! We're so pleased Kimberley was able to support you and turn a stressful situation around. We're delighted you've found the perfect fit, and we truly appreciate your patience. We look forward to welcoming you back to Vionic!
Many thanks - Customer care
Excellent feedback from the company…
Excellent feedback from the company when I had a query.
Very pleased with my first purchase which arrived day after ordering!
Very supportive shoes for women with Plantar fascitis... Highly appreciated.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for your review! We’re thrilled your order arrived so quickly and that the shoes are giving you the support you need for plantar fasciitis. We appreciate you choosing us and look forward to serving you again.
Many thanks - Customer care
Terrible service
I ordered a pair of sandals for my holiday , the payment was taken from my account and 2 days later told the item was no longer available. Terrible service. Will not use again
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for leaving your review.
We're very sorry to hear about your recent experience, especially as you had ordered the sandals for your holiday. We completely understand how disappointing it must have been to have the payment taken and then be informed that the item was no longer available.
During our busy sale periods, the system can occasionally struggle to keep up with the high volume of orders being placed at the same time. In rare cases, this can result in an item appearing available when it has already sold out before the system fully updates. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Your feedback is truly appreciated, and we will continue working to improve the reliability of our systems.
Many thanks - Customer care
Absolutely abysmal service
Absolutely abysmal service. The shoes themselves are designed for people with ankle odeama, I'd have to have a pair of cankles the size of an Indian elephant for them to fit. When (if) you do try to send the item back, be prepared for a technical minefield to open up. Debenhams (who sold me the shoes) wash their hands after delivery, which means trying various ways to contact Vionic directly. So far I've emailed both their US and UK customer 'service' teams, left umpteen messenger notes, phoned both the numbers I found on their website, and attempted to email them, although the address provided is not working, so I used returns@calares instead, this a has also proved useless. I was contacted by someone who claims to work there (Kimberley) however, after replying to her email, I have still not heard back. All I need is a simple returns label, that's all. So, if you are considering buying an extortionately expensive pair of oversized shoes, probably best to look elsewhere to avoid disappointment.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for taking the time to share your experience. We’re very sorry to hear how disappointing and difficult this process has been for you — from the fit of the shoes to the challenges you faced trying to arrange a return.
Your feedback is important, and we apologise for the frustration caused. Your returns label has now been sent to your email address, so you should receive it shortly.
If there’s anything further you need, we’re here to help.
Many thanks - Customer care
First time customer
First time customer, sadly had to return shoes as they were too big despite being my regular size. These were returned on 22 June. Received confirmation email that the shoes had been received and that refund would be processed. Still awaiting this refund of £118 as of 1 july. I was going to order further pairs in the correct size but will now not do so. Waiting nearly 3 weeks for a refund is very poor. I have sent an email requesting my refund but this has been ignored.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for sharing your feedback, and I’m very sorry for the experience you’ve had — waiting this long for a refund is understandably frustrating, especially after receiving confirmation that your return was received.
I want to reassure you that your refund of £118 has now been fully processed. It should appear back with your original payment method shortly, depending on your bank’s clearing times.
We apologise sincerely for the delay and for the inconvenience caused.
Many thanks - Customer care
Amazing experience
Amazing experience! Thank you Kimberley for ensuring my parcel got to me in good time.
I will patronise Vionic Shoes UK.
A trustworthy company.
Thank you!
29. juni 2026
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Svar fra VionicShoesUK
Thank you so much for your wonderful review! We’re delighted to hear you had an amazing experience, and we’ll be sure to pass your kind words on to Kimberley — she’ll be thrilled to know her support made a difference.
We truly appreciate your trust in Vionic Shoes UK and look forward to welcoming you back again. Thank you for choosing us!
Many thanks - Customer care
These are the best
These are the best, most comfortable shoes I have ever had. I only wish I could afford more pairs, but Vionic are what I would call an investment for your feet!! 👌
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for sharing your experience! We’re thrilled to hear these are the most comfortable shoes you’ve ever had. Vionic really does put a lot into support and long‑term comfort, and it means a lot to know they’ve made such a difference for you.
We appreciate your kind words and hope you enjoy every step in your pair — they truly are an investment in happy feet!
Many thanks - Customer care
No Evri collection point for Return
Evri do not have a collection point anywhere near here. I sent an email to Vionic and got an excellent solution. Parcel has been collected today.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
We appreciate you sharing your experience. While we regret that Evri didn’t have a suitable collection point near you, we’re delighted that Vionic were able to offer an excellent alternative and ensure your parcel was collected. Please don’t hesitate to reach out if you need further support.
Many thanks - Customer care
The power of a poor review…
All I asked for was replacement cream laces for my trainers, as mine have already started to fray after only a month!! Kimberley declined to supply me with a new pair which I consider very poor customer care for a faulty product. I like the trainers but am now forced to replace Vionic’s sub-standard quality laces. Think twice before purchasing!
After posting this review, Vionic contacted me and sorted out my problem quickly, efficiently and with a very courteous and helpful manner. This should have been possible without the need to post a negative review. Now much happier!
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thanks for sharing this, and I’m sorry your laces started fraying so quickly—that’s frustrating, especially after just a month.
To clarify, we don’t sell laces as an individual product. That said, because your trainers are only a month old, we’d like to help. Please email us with your order number so we can review this.
We appreciate you updating your review.
Many thanks - Customer care
Fantastic supportive trainers
Fantastic supportive trainers, and very helpful after sales support too! I ordered 2 sizes to try, and returning of the size i didnt need was also simple, and refunded swiftly.
Would definitely recommend and will be buying more!
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your wonderful review! We're delighted to hear that you're enjoying your trainers and that our after-sales support, returns process, and refund service met your expectations. We appreciate your support and hope you continue to enjoy your Vionic shoes.
Many thanks - Customer care
I do love Vionic shoes but what is the…
I do love Vionic shoes but what is the point if they NEVER have your size The size 5 and 6 NEVER available. So I have been tracking their site for months. No slipper available in my size. I have officially given up. It's a shame they clearly have a huge fan base. People love the shoes and slipper but they won't supply common sizes.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your feedback. We're very sorry to hear of your frustration and understand how disappointing it is when your size isn't available, especially after checking for such a long time.
We truly appreciate your support and kind words about our products. Demand for certain sizes, including sizes 5 and 6, can be very high, which can unfortunately lead to limited availability. We are continually working to improve our stock levels and appreciate your patience.
Thank you for taking the time to share your experience with us.
Many thanks - Customer care
My order was lost at the logistics hub
My order was lost at the logistics hub, when I contacted customer services my query was dealt with straight away in a very professional manner and a replacement was sent. Thank you
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for taking the time to leave a review.
We are sorry that your original order was lost in transit, but we're pleased to hear that our Customer Care team was able to resolve the issue quickly and arrange a replacement for you.
Thank you for your patience and for your kind feedback. We hope you enjoy your new Vionic shoes.
Many thanks - Customer care
Customer Service Not Great
I placed an order on 31st May and tried to contact them a number of times before my holiday to check on delivery and have had no response from emails or voicemails left. I received a notification my order was with the courier but it hasn't been delivered and when I contact the courier they ask me to speak to the supplier.
Things happen but the customer service response is awful in my opinion
31. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
We are very sorry to hear about your experience and apologise for the frustration and inconvenience caused.
We understand how disappointing it must have been not to receive a response before your holiday, particularly when you were trying to obtain an update on your order. This is not the level of service we aim to provide.
Having reviewed your case, we can see that a member of our Customer Care team has now been in touch and has arranged a replacement order for you. We hope this helps to resolve the matter and that your replacement reaches you as expected.
We value your feedback and will use it to help improve our service going forward.
Many thanks - Customer care.
Very happy with Vionics
I have ordered several times from Vionicshoes and found them very efficient. Their footwear is well made and very comfortable. Orders arrive within a few days. I had one pair of trainers that didn’t arrive so sent a message through. I was instantly refunded shipping costs while further enquires were made. It turned out the delivery company had lost the order so I was given a full refund. I am very happy with this company and would highly recommend them.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your kind review and continued support. We are delighted to hear that you find our footwear comfortable and that you've been pleased with our service.
We're sorry that your order was lost in transit, but we're glad we were able to resolve the issue for you quickly. Thank you for your recommendation—it is greatly appreciated.
Many thanks - Customer care
Svar fra VionicShoesUK
Thank you for taking the time to leave us a review.
We are delighted to hear that you were happy with the customer service you received. Providing excellent support to our customers is very important to us, so your kind feedback is greatly appreciated.
Thank you for choosing us, and we hope to serve you again in the future.
Many thanks - Customer care
Failure to Delivery Order
After 2 weeks from ordering shoes without a delivery or any communication explaining the delay, I cancelled the order.
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
We are very sorry for the disappointment and inconvenience caused by this experience.
Unfortunately, your parcel appears to have gone missing within the Evri network after dispatch. We understand how frustrating it must have been to wait two weeks without receiving your order or any meaningful update regarding the delay.
Upon receiving your request, we cancelled the order as requested and arranged the appropriate refund. However, we fully appreciate that this does not make up for the lack of communication and the inconvenience caused.
Please accept our sincere apologies. We are reviewing this case internally to help improve both our communication and our handling of delivery issues so that we can provide a better experience in the future.
Thank you for your feedback - Customer care
Evri lost my order
Evri lost my order, Vionics refunded me but didn't have the trainers that I ordered for holiday.
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your feedback, and I’m very sorry to hear about your experience.
I completely understand how frustrating it must have been for your order to be lost in transit, especially as you needed the trainers for your holiday. While I’m glad we were able to refund you promptly, I’m sorry we couldn’t provide a replacement.
We really appreciate you taking the time to share this, and we're sorry for the inconvenience caused.
Many thanks - Customer care
Absolutely beautiful shoes made of good…
Absolutely beautiful shoes made of good quality leather with just the right heel height. I ordered the Hazel Pointed Toe Heel but sadly had to return them as they were just a little bit narrow - if they were made just a little bit wider I would have ordered more of these shoes in various colours as they are very flattering.
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your lovely feedback! We're delighted you loved the quality, style, and heel height of the Hazel Pointed Toe Heel. We're sorry the fit was a little narrow for you, but we truly appreciate your comments and will share them with our team. We hope you'll find the perfect fit with us in the future.
Many thanks - Customer care
First class customer service
Did exactly as I requested. I sent an email asking for help to return some sandals.
Prompt reply and explained my next steps.
Thank you
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your kind review. We're delighted to hear that our team was able to respond promptly and provide clear guidance on your return. We appreciate your feedback and are always happy to help whenever you need assistance.
Many thanks - Customer care
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