Vionic Shoes Anmeldelser 

I ordered 2 pairs of trainers in different sizes, as I didn't know which would fit. They arrived in a timely manner, I tried them on and returned the pair that didn't fit. This was all very easy. Returned on 15th September, had a email from "CALERES" on 18th September, to inform me that the pair of trainers had been received and a refund of £130.00 would be processed. Today, 5th October, 17 days later, I have still not had a refund. I have tried to contact VIONIC, firstly by telephone, to be cut off and a recorded message to say that they were very busy and to send email. I then emailed to receive an automated answer, telling me that they have received my email, and my request has been passed to a member of their support team, whose aim is to respond within 2 -3 working days! Meanwhile they are still holding on to my money. I would expect that as they have the shoes and have had since 18th September, they would have refunded immediately.
Very disappointing and even though I love the shoes, I shall NOT be purchasing from them again.
Looks like customer service is appalling, due to the fact that I haven't had any!

My wife really likes the shoes for the extra support they offer. Lost stars are due to horrible customer support. Inquired multiple times about an issue with an order and still have yet to receive any form of response. Shoes are too expensive for such low class support. Will never purchase from them again!

DO NOT BUY FROM THESE SCAMMERS. THEY STRAL YOUR MONEY WITH NO REGARD OF DOING THE RIGHT THING IN FIXING THERE END OF A PROBLEM.

shoes too small and narrow and were sold as final sale, no return or exchange. bought my normal size shoe and it was too small. so I am stuck with them; big waste of money.
Other returns took weeks to see a credit to the card I used to pay. And this was after I called and wrote 2 emails

I've never had any problems with my shoes/trainers from Vionic, just received
my new sneakers, & just love the colour &
fit

Quality of the shoes has gone downhill. Customer Service is not helpful. Will not purchase.

I was a big fan of Orthoheel before Vionic bought them out. Ever since Vionic came to be, it has fallen from its high standards. How many people does a company really need to sell a simple shoe? This is why prices are beyond reach for most people.

I placed an order that was subsequently canceled by Vionic without notification. When I contacted customer service after the shoes did not arrive, I was told the order had been canceled due to “billing issues,” but the representative was unable to explain what the issue was. I was asked to place the order again. I asked why repeating the same order would produce a different outcome if the billing issue was unidentified. My request to escalate the matter was declined, and I ended the call without placing a new order.

I wish I could report a score of 0 for customer service!
Ordered two pairs of shoes on 6/25/26, estimated delivery 7/1- great before the holiday! However they are still not here 7/8. Put in several emails to the customer service at Vionic. no response, one bounce back an undeliverable - confirmed address was as per Vionic website. Today I called, first rep seemed competent and said they'd contact FedEx to find out what was going on. On hold for 18 minutes when a different rep came on and started all over again and said they could not contact fedex - that I had to. I asked for a manager and rep argued with me- very unprofessional and rude, asked for a manager again and got put on hold. After another 10 minutes a new rep was on the line confirmed the shippment was in indionapolis and had been there for ~3days (unlike fedex). I explained that she needed to put in a claim so that the package would get traced, she said she couldn't do that the shipper needed to? Shipper as in FedEx? No I am fedex...!? Vionic transfered me to FedEx (the courier), who can't do anything until Vionic (the Shipper) submits a claim. So if you're Fed Ex why is the package stuck in Indi? Shipper (Vionic) chose Fedex Ground Economy. They don't rtell you on the website when ordering that's what you get. 32 minutes and I'm no where. Unbelievable.

Here’s a teachable moment. Let the customer know that you screwed up and took an order that you didn’t have the chosen merchandise available for. Maybe it would have been a good idea to not have FedEx send the customer an email saying that I can track an order on a product that was out of stock and not in their possession. And finally, maybe next time it would have been an appropriate move to send the customer an acknowledgement on a refund so the customer doesn’t have to call twice and send 3 emails.

I spent 30 years in direct marketing working with companies like LL Bean and Talbots. Vionic has the WORST customer service I have EVER come across.

Terrible!!!!!

I have to have shoes with arch supports following surgery on both ankles. Consequently, I have brought several pairs of bionic shoes. There is an issue with sizing some styles have arrived and were just to big. On the whole fit was ok. Quality is average for the price. They are expensive and are not the same quality as, say ecco, but my sandals are ok. Will buy again but would love to find another company that does shoes with arch support at a better price and quality.

I used to love Vionic Shoes. One was guaranteed quality footwear that really was comfortable and ready to wear right out of the box.
Today? Cheaply made. The arch support is there. But the quality? Non existent. I ordered a pair of 'snakeskin' look sandals. No one can wear these. Instead of lining the inside of the strap in leather or a smooth and soft cloth, the strap was the same rough plastic as the outer strap. So, the second you put them on, the inner strap rubs the surface of your foot. Who thought of that? A man who never wears sandals.
Buyer beware. Don't order online. Save yourself the time, trouble and return shipping.

Jeg troede jeg kom ind på en hjemmeside der havde mine favorit sandaler - blev grumme snydt - skulle betale 600 kr for 2 par - blev ledt om på en side hvor jeg kun skulle betale 100 kr...........
Har snakket med banken - spærret kort - og gør indsigelser når pengene er trukket
Banken henviste mig til trust pilot - tak
Den skal have negative stjerner

This is my first experience with Vionic. Was not sure what to think, but had searched for a classic, high arch, leather, penny loafter and theirs looks very tempting. The ordering was simple and I am happy to report the shoes are SUPER DUPER comfy and have become my favorite, high arch, shoe. I wear an exact 7.5 (without hose) in a dress shoe and ordered these in 7.5. They are just a tad larger than a 7.5, but do not "flip flop" when I walk and are simple to step into. Yes, they are hard upon the wallet. Yes, they are super soft on the feet.

Don’t deserve one star. Awful company, you try and get a response when you need to contact them about a return, once they have your money
The phone number goes straight to voice mail. They don’t ring you back. I am contacting my bank.

I ordered a specific size of two pairs and they came in totally wrong. They would not give me my money back. They would not send me the right shoes. The best they would do for me is 20% of the order which was $100 wow what a poor business structure I do not recommend them at all

Shoes looked OK at first. Terrible quality in the soles. I cant honestly say they are the worst shoes I have bought due to them falling apart so quickly. The soles just peel off then you end up tripping over them if your not even aware. They are a health and safety issue whilst being poor quality. I have tried four types of glue to try and repair them and they cannot be repaired. I 100% say I would avoid these ever again after my first experience with them.

Was recommended to buy some shoes from Vionic, due to my foot problem, decided which ones I wanted & bought & paid for them at around 5 o’clock in the evening.
I got home from work at 3.45 the next day & the shoes had been delivered, that’s what I call 5* service.

I’ve worn them in the house & out today & they are perfect, so comfy & my foot problem is not as sore as when wearing other shoes.

Thank you for fantastic service

I have never dealt with a customer service that is as bad as Vionic Shoes! They left a pair of insoles out of my order and refuse to mail them to me. They want me to go to a Happy Return and mail them back to them and they will send another pair of shoes supposedly with the missing insoles to me. They asked me which insole was missing. I sent them the information and then they send a letter stating they can’t send them. I don’t recommend ordering from them. If you have a problem they are not going to rectify it.

I ordered size 9, Uptown Loafer 111, wide fit and they don't fit.