I have bought a few pairs of Vionic shoes and always been very happy with them. However, I bought a pair in the Spring which were very comfortable but by the end of summer there was a hole in the mat... Vis mer
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I’ve bought boots and trainers from Vionic on the recommendation of my podiatrist and decided to buy another pair which sadly were uncomfortable so had to be returned. I contacted customer services to... Vis mer
The sandals I bought turned out to be a painful experience for my feet but Vionic still refunded me although I was out of the 30 day returns limit as I had saved them for a holiday. The only reason I... Vis mer
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A customer with MS & walking challenges, good shoes are a must. So I loved my second pair from Vionic. However I had a problem with my recent purchase. Contacted customer services, sent some picture.... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Kontaktopplysninger
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Storbritannia
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
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Disappointed in customer support despite quality of product
I’ve bought boots and trainers from Vionic on the recommendation of my podiatrist and decided to buy another pair which sadly were uncomfortable so had to be returned. I contacted customer services to explain the foot issues I had in the hope they would recommend which style might be most suitable to try as they know their products better than me. Sadly they just said they didn’t give medical advice which wasn’t what I was asking for. I was asking for their suggestions on which styles I could try which might be more suitable. So rather than risking having to return another pair I’ll go and find some I can try on in a retail outlet. Or try a different brand. Disappointing.
15. oktober 2026
Anmeldelse skrevet uten oppfordring
I have just purchased my 11th pair of…
I have just purchased my 11th pair of Vionic shoes..
They are the most comfortable shoes I have ever worn.
The service is very good and fast delivery.
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Very good customer service
I have bought a few pairs of Vionic shoes and always been very happy with them. However, I bought a pair in the Spring which were very comfortable but by the end of summer there was a hole in the material of the shoe. I was very impressed with the customer service I received when I contacted them about this and I received a full refund.
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your loyal support and for taking the time to share your experience. We're sorry to hear about the issue with your shoes, but we're delighted our Customer Care team was able to help and resolve the matter for you. We truly appreciate your feedback and hope to welcome you back again soon.
Many thanks - Vionic shoes
Great customer service and prompt…
Great customer service and prompt response
11. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your kind words. We're delighted to hear that you received great customer service and a prompt response. Your feedback is truly appreciated, and we hope to welcome you back again soon.
Many thanks - Customer care
Poor customer service
I had a bad experience with this company. Ordered shoes and received fine but not very comfortable or supportive, as advertised. Promptly returned them for a refund and then waited and waited. It is impossible to contact them by phone and when emailed the standard reply is 'to be patient and expect a reply in 2-3days'. Over a month later I got a refund but not impressed. Meanwhile received a request to review the shoes on their site ! I suggest they spend more money on customer service and less on constant IG ads and marketing.
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
The delay in processing your refund was due to a technical issue we experienced at the time, and we sincerely apologise for the inconvenience and frustration this caused. We're pleased that your refund has now been completed and appreciate you taking the time to share your comments.
Many thanks - Customer care
Painful sandals but refund gladly given
The sandals I bought turned out to be a painful experience for my feet but Vionic still refunded me although I was out of the 30 day returns limit as I had saved them for a holiday.
The only reason I didn’t leave a 5 star review is that they didn’t provide a return bag or answered the phone when I called.
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your feedback. We're sorry to hear the sandals weren't comfortable for you, but we're pleased we were able to assist with your refund. We also appreciate your comments regarding our packaging and phone service, and we'll take this on board as we continue to improve. Thank you for giving Vionic a try.
Many thanks - Customer care
One of the best companies I’ve dealt…
One of the best companies I’ve dealt with online. Not only were the shoes absolutely top class, well made, but the return system was great. Unfortunately my right foot wasn’t great in the shoes- I was gutted. But I wore them outside for a short while - and I was able to return. Thank you. Never had that option before.
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your wonderful feedback. We're delighted to hear you loved the quality of the shoes and found our 30-day wear test and returns process helpful, even though the style wasn't quite right for you. We appreciate your support and hope to help you find the perfect pair in the future!
Many thanks - Customer care
Good quality build
Good quality build, have had several Vionics over the years but sizes do vary over different styles so unfortunately theses were to big so had to return
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your feedback and for being a loyal Vionic customer. We're delighted to hear you've been pleased with the quality over the years, although we're sorry this particular style wasn't the right fit. We appreciate your comments on sizing and hope we can help you find the perfect pair next time.
Many thanks - Customer care
Excellent staff assistance04…
The staff who e mailed me regarding a return were very helpful
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your kind review. We are delighted to hear that our customer care team was able to assist you with your return and provide a helpful service.
We truly appreciate you taking the time to share your experience and your feedback means a great deal to us.
Many thanks - Customer care
Great service.
I bought a pair of trainers which were faulty. The inner heel was hard and misshapen. This caused a large blister. I contacted customer services who were very helpful. The trainers were replaced very quickly. The trainers are comfortable and make long walks around town a pleasure.
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your feedback. We're sorry to hear about the initial issue with your trainers, but we're delighted our customer service team could resolve it quickly. It's wonderful to know you're now enjoying the comfort and support of your Vionics on your walks!
Many thanks - Customer care
I cannot fault the customer service
I cannot fault the customer service. There was a fault with my trainers which became apparent after three months. I contacted customer service and a very quick resolution was reached. The trainers are also the most comfortable I have ever worn.
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your wonderful feedback. We're delighted to hear that you find our trainers so comfortable and that our customer service team was able to resolve the issue quickly for you. We really appreciate your support and hope you continue to enjoy your Vionic footwear!
Many thanks - Customer care
Great footwear and great customer service
A customer with MS & walking challenges, good shoes are a must. So I loved my second pair from Vionic. However I had a problem with my recent purchase. Contacted customer services, sent some picture. Replacements came within 38 hours.
Great footwear, great customer services and I would definitely recommend.
3. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for your wonderful review. We're delighted to hear that our footwear has been helping you and that our Customer Care team was able to resolve your issue quickly. Your kind words and recommendation mean a great deal to us. Wishing you many more comfortable steps in your Vionics!
Many thanks - Customer care
Returns are a nightmare .
Even though Vionic shoes are very comfortable and I have several pairs .
The problem is when you order a couple to choose from and try and return .It took me 12 emails and 9 unanswered phone calls as the only option give for return is Evri drop off .And as I explained in every email we do not have a Evri drop off on the Iow .It took me to put a complaint in just to get it looks at by a human and not automated service.
Very stressful.
It is such a shame as I love the brand ,but it should not be so difficult to do a return.
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your feedback. We're delighted to hear that you love our shoes, but we're very sorry that your returns experience was so difficult and stressful. We understand how frustrating it must have been to make multiple calls and send numerous emails before finding a solution. Your feedback has been noted, and we sincerely apologise for the inconvenience caused. Thank you for your continued support of the Vionic brand.
Many thanks - Customer care
Not impressed with the company
I found the boots I ordered much too large so carefully repacked and returned them. Vionic emailed confirmation they had received them but then nothing and I had to contact them to get them to refund me. Not impressed.
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your feedback. We're sorry to hear that your boots were not the right fit and that you had to contact us to obtain your refund. We understand how frustrating that must have been, and we apologise for the inconvenience caused. We appreciate you bringing this to our attention and will use your feedback to help improve our service.
Many thanks - Customer care
Good service
I ordered some City Walk trainers and they arrived within a few days, quicker than I expected. I did have an issue with my two trainers being slightly different sizes, which unfortunately I didn’t notice until I had worn them. I am still giving four stars, as Kimberley at Customer Services replied to my email about this promptly and issued me a refund with no argument. Very good customer service, thank you.
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your kind review. We're delighted to hear that your City Walk trainers arrived quickly and that Kimberley was able to help resolve the issue promptly. We apologise for the sizing discrepancy, but we're pleased our Customer Care team could put things right for you. Thank you for choosing Vionic!
Many thanks- Customer care
Terrible Experience
Terrible Experience. I returned a pair of shoes which arrived back with the company 9 days ago and I’ve heard nothing. I’ve repeatedly called, emailed and sent a contact form in. No one ever answers the phone and I am really disappointed in the service. Please can someone answer my request for a refund ASAP.
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay in processing your return and for the difficulty you experienced when trying to contact us.
We completely understand your frustration, particularly after making several attempts to reach us and not receiving the level of service you expected.
I can confirm that your refund has now been processed and will be credited back to your original payment method. Please allow 2–3 working days for the funds to appear, depending on your payment provider.
We are very sorry for the inconvenience and disappointment caused, and we appreciate your patience while this was resolved.
Many thanks - Customer care
Customer Care
I am trying to return slippers and need help with the returns process via An Post.
I called Customer Care 8 times this morning on the number for Ireland and 3 times on the UK number and after 3 or 4 minutes on hold I'm told "there are no agents available to take your call".
As I do not have a printer I need a label or bar code to facilitate my return.
My experience so far begs the question, where is the "Care" part of Customer Care?
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
We're very sorry to hear about your experience and would like to apologise for both the difficulty you've encountered with our returns process and your experience trying to contact our Customer Care team.
We completely understand your frustration, particularly after making multiple attempts to reach us by phone and then facing challenges arranging your return.
To help resolve this, we have arranged for a return label to be sent to you by post, so there is no need for you to print one yourself. This should be with you shortly and will allow you to return your slippers via An Post.
We appreciate your feedback, as this is not the level of service we aim to provide, and we're sorry that we fell short of your expectations on this occasion.
Thank you for your patience, and please accept our sincere apologies for the inconvenience caused.
Many thanks - Customer care
Good products
Good products. Great customer service. Have bought several times.
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your loyalty and continued support. We're delighted to hear you're enjoying our products and that you've had positive experiences with our Customer Care team. We look forward to welcoming you back again soon!
Many thanks - Customer care
I ordered 2 pairs of shoes for my…
I ordered 2 pairs of shoes for my sister at the end of August , they weren’t suitable and were returned a few days after receiving them via Evri . ( I have proof of the return)To date I have had no correspondence or my money back from vionic despite endless phone calls that only get answered by an answering machine, emails and contacted them through instagram. The customer service is nonexistent and the hope of hearing from them is now diminishing.
For a large company with a reputation of being quality, they are letting the buying public down greatly. Their shoes are not cheap.
Leaving a review was the last resort because I’m not being listened to or acknowledged in any way shape or form.
Come on, vionic, you can do better than this!
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for taking the time to share your experience. We are very sorry to hear of your disappointment and completely understand your frustration, particularly given the time that has passed since your return was sent back to us.
Having reviewed your account, I am pleased to confirm that your refund has now been processed and should be credited back to your account within 2–3 working days.
Please accept our sincere apologies for the delay in processing your refund. We have recently experienced some technical issues which have unfortunately impacted our usual refund processing times.
Thank you for your patience while we resolved this matter. Should you require any further assistance, please do not hesitate to contact our Customer Care team directly.
Many thanks - Customer care
Vionic fan
Great shoes. They have become really fashionable in recent years and I really trust their support and comfort.
27. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for your fantastic review!
We're delighted to hear that you love our shoes and that you've found them both fashionable and comfortable. Providing trusted support and all-day comfort is at the heart of what we do, so it's wonderful to know that this has been your experience.
Thank you for choosing Vionic, and we look forward to keeping you comfortable and stylish for many years to come!
Many thanks - Customer care
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