Verizon Anmeldelser 

Absolute disappointment! Sales don't follow through the purchase. After promises were made - all broken!
1. 30 days free trial - canceled during the trial and yet being charged for services (which unfortunately weren't delivered as promised)
2. High speed promised - totally didn't work. Constant lagging, dropping connection.
3. After cancelation took me 5 phone calls, over 4:30 hours on the phone to make sure my account closed.
There are more things in this unfortunate experience...
To sum up - Highly DON'T recommend, at least for the business.

Service is spotty, prices keep going up, and customer support is no help. Every time I call, I just get more frustrated. Definitely looking for a new provider.

Have mobile and tv/internet with Verizon. Verizon for the home b/c the only other option is Spectrum and we've been warned about their service. Anyhow, we have intermittent failure issues with the internet all the time. When you contact Verizon, they want to upsell you a new bundle for more money, or sell you for $400 and extender, or have you rent an extender for $18 a month. We're stuck with it unless we switch to Spectrum. No issues with mobile, however, though it is expensive.

Absolutely not a fan. Unfortuantely it is one of the only internet providers in USA.

We upgraded our Verizon plan and customer, without asking, service rep offered us 2 new iPhones in exchange for our current iPhones. We agreed to transaction, Verizon charged our credit card for the tax, but would not ship the new phones. They put the shipment on hold. Told us to go our nearest Verizon store and complete the deal. The Verizon store would not honor the deal. This is fraud. Still waiting for credit for the tax charge. Verizon customer for over 20 years. UPDATE, finally able to talk to a supervisor, who is honoring the original agreement and crediting us for the inconvenience.

My TV and internet have not been working correctly for over a month. I had done all the self testing and automated correct they require and it failed completely. I called 6x and they did the remote correction 5x ( which deleted all my favorites and all my program reminders). The techs came out 3x and that was unsuccessful. One call was good with the woman at support and billing. That call was good. The final call was to tech support AGAIN and got H1B Visa support and poor support at that. He did not listen to a thing I said and basically turned over the repair to me. He is shipping( at $10) cost to me a new router at $18/month which I have to switch out and move and cable boxes to new locations. Then box up old equipment and mail back to them or drive 30-40 minutes to Verizon store. Totally dissatisfied

Easier to reach president Biden than a customer service rep from Verizon ..
prompts are useless ! Total waste of time that a problem could have been resolved in five minutes. Looking at different wireless carriers.
I know the terrible service is by design.

Unfortunately, I'm forced to deal with this company. They are the worst. I'm convinced that they actually train their employees to deceive and/or lie to their customers. I've had so many bad experiences with them that I've lost count. I don't trust ANYTHING I'm told and insist that they put everything in writing as a result of years of manipulation, deception and lies. Forget about getting any "help" out of them....you need to pay your bill every month WHETHER OR NOT you are actually getting the SERVICE you are paying for. If you even manage to get someone on the phone, they want you to troubleshoot and fix the problem yourself and too bad if you can't. The worst.

Wow Verizon wireless used to have great customer service but it is beyond bad now. I just don't have enough time to type all the issues I have had with them in the past 3 months that I still do not have resolved. Please do yourself a favor and use a different company as you provider.

Tried to drop Verizon service for DEAD relative.15 phone calls, a PIN change, and ONE MONTH LATER they disconnected! I had to say TEN TIMES "She's DEAD" & "NO I DON"T WANT her phone service!" DON"T AGREE TO AUTOMATIC PAYMENTS! Or you might wind up paying for an EXTRA MONTH OF SERVICE!!

When there is a problem it is almost impossible to TALK to someone...you have to deal with typing back and forth with someone who tries to help (and it can take a long time to get someone to help you in the first place). I have had Verizon for over a year and they still keep billing me for a phone number that isn't mine. I have been back and forth with them and they tell me it is fixed but future bills have the wrong phone number again. I came to Verizon thinking they would be better than Cox but I never had these continuing problems with them so I am probably going back to Cox when my contract with Verizon is finished. It's a pain in the neck to switch back but I think it's better than dealing with Verizon month after month trying to fix the same problem.

I called and asked to extend my payment for 2 days and the agent processed my payment anyways WITHOUT my consent and bounced my checking account. I talked to a supervisor who reversed the payment but in the mean time it is still not back in my bank and I will now have not 1 but 2 bounced fees!!! I am beyond upset!

If I could give zero stars, I would. Verizon service is the worst I’ve ever experienced. Two mi-fi devices; one frozen, the other will not stay connected to internet. I still need to pay $280 to disconnect. Rip off! After many years with Verizon, I’m done. The tech at my local Verizon store flat out lied to me regarding ability to disconnect, while never recommending options. “Loyalty team” is a joke.

Verizon is a big name in the industry, but the service is anything but. For a reputable TECHNOLOGY company, they do a horrible job of having an infrastructure setup for long time customers having an older phone. They actually sent me a text saying that I would only receive 4G when it's not too busy, and would receive 3G the rest of the time. They did something that resulted in me being no longer able to use my phone for a hotspot. Consistently takes an unusually long time to receive an sms message, let a lone an mms message. I am getting dropped more frequently. All of the above likely due to my comment about them delegating older phones that long time customers may have, to the back of the bandwidth line. On top of all that, their website looks like something from the 1990's, and so many bugs and malfunctions with the functionality of it. It's as if they have no QA department that tests it before deploying it to live production. All that, and they are still the most expensive cell service provider.

To be fair, there coverage is still one of the best if not the best of all providers, and their customer service, although imperfect, I have never had a major problem with.

I recently (in September 2019) signed up for Verizon's new prepaid phone plan which included 16 GB of high speed data. I live in Provo, Utah, near Salt Lake city, so I assumed I wouldn't have an issue with getting fast data. The data plan is supposed to give you 4G LTE data if the network is not congested. However, after my first day of service, the network must have always been congested because I never once (not a single time) had 4G LTE data. Most of the time my data was 3G (not even 4G), and sometimes it was even 1-2G. It was very very slow. After a month of service I cancelled and switched to Cricket. If you want a good phone provider, that is not only a little cheaper but that almost always also gives you 4G LTE data (I don't think I've ever not had 4G LTE data yet with them), then check out Cricket. It's a really good service.

The had a great recent experience with their customer service. I know sometimes it depends on who the person is helping you but they did their job and then some this time. I’m extremely happy.

This company has gotten so big that it has definitely lost touch with its customers. It takes a really long time and too many transfers to get anything started and nothing done. Avoid at all cost!! All my online orders were sent to the incorrect address even though I confirm and double confirm before submitting my information. It still ends up going somewhere else. Definitely a tech issue with how the information is being processed.

Went into the new Verizon store on 528 in Rio Rancho and jean took care of me she was really awesome then Tyler the manager came over and introduced himself I felt really comfortable and it was way nicer than the other stores I have visited and oh yeah no unnecessary hidden charges to make an extra buck give these guys a chance 5 star rating is justified mention that Cee sent u and that we still need that Christmas party to rock them out and get recognized ⭐️⭐️⭐️⭐️⭐️

Worst service provider.They charge a lot for a single line.

Verizon Fios customer service (800-837-4966) is the WORST I have ever had to deal with. I am exhausted and upset after every call. WILL NOT be renewing my contract because of this.