troomi.com Anmeldelser 41

Horrible technical capacity.

Absolutely a scam do not give them your card information. You can not cancel service. It is literally impossible to cancel.

Every time I try to download apps on this phone, I get a 'Corrupt APK' error. Even the built-in AI complains about its own system! They charge a monthly subscription of over $30 for software that simply doesn't work. It’s a complete waste of money. Long story short: do not pay for Troomi subscriptions.

I wanted to love it. But nope. The phones sometimes would work and sometimes didn’t. They mention to add another 10 for access to apps but what they don’t tell you is that is only for WiFi. No data. Then to get data it’s no unlimited. It’s another 10 dollar and only a few gigs. So in the end it’s 45 a month. And if you have any problems the customer use is worse than even the large companies. I was quite surprised how terrible it is. It’s like they have kids running the whole thing or bots. But in the end the company has no value because you can just use the stock IOS parent controls on an iPhone on mint or visibile for 20 bucks a month and get unlimited data on a phone that actually works.

WORST DECISION. Got the phone and within a hr wanted to return it it SUCKS. Because i returned it so quickly and didn't save the acct info it took me two months to get it cancelled. Still trying to get it cancelled. Meanwhile they are still charging me monthly. I had to cancel my card to cancel payments but now am taking a risk of getting sent to collections. NEVERRRR AGAIN

Wanted a restricted phone but this is just unusable. They also do not support their 30 day back guarantee. And if activated, then returned they will not give you a refund.

This phone doesn't even work. Litterly the 2nd day I had this phone chrome appeared on it and totally ruined its purpose. Updates never even work, and its RECORD BREAKINGLY SLOW.

I’ve had these phones for my kids for a year
I thought it sounded good. It’s so hard to navigate the apps never load even if you approve them. The customer service is horrible. You have to complete a ticket then they offer you some sort of advice or solution that usually doesn’t fix the issue. My kids complain about the service constantly.
Then I got them new phones with a different carrier and trying to get out is a nightmare. They send links that go to nothing, now they rebilled my credit card for another month
I’m over it.

DO NOT WASTE YOUR TIME & MONEY WITH THIS HORRIBLE COMPANY!!!
First I purchased a troomi phone through Amazon. Then, I realized I could’ve got a “free” phone through the company. So I requested a refund for the Amazon one and purchased the activation fee and the so called free phone. To make story short, after spending $85 on activation fee, a month plan and shipping. I immediately requested a refund after finding it unnecessarily difficult to activate, glitches, slowness, excessive restrictions and very few apps . They have a suicide prevention line and human trafficking numbers that are easily accidentally dialed that you cannot remove!! Now my 11 yr old autistic child is asking what suicide means ! So I messaged them requesting a full refund and they said they would not refund my money because it’s in their policy in which I never agreed to !! So Im stuck with a useless phone and out of $85 !!! Just aggravated with their rude customer service reps, and my son is very upset and sad because he has waited so long for a phone !

If I could give this less than 1 star, I would.

First of all, I figured I'd try the phone because it says only approved contacts could get through the software to message or call my kids, who are very young.

They still ended up getting calls and texts from other people and I couldn't fix it.

Then I got the second bill and it was more than $20 over what I'd expected. I tried then to cancel the service, but there is no way to cancel your service online without putting in a message to support.

I put in a request and never got a message. I thought, okay, well I won't pay the bill and we won't use it, so no issue, right? Wrong.

So they kept sending me a bill. Mind you, it is pre-paid, not post-paid. I reached out to the support again and they said they can't port out my numbers until I pay the bill.

I was livid because you can clearly see online that we didn't use the phone. So why did I need to pay the bill if there was no contract? Eventually, I said okay, I'll pay the bill.

In the process, they had asked me why I was switching. I told them it was because the online platform for parents was not user friendly and it was WAY more hassle than it was worth as I need my kids to be able to use the phones for their school work sometimes and I was having to manually approve individual websites every single time and also it would take a minimum of 30 minutes to update in the phone if I did't have to resubmit the website multiple times.

So from this answer, they KNEW I wanted Troomi's OS taken off my phones when I asked them if I needed to get new phones.

I can admit I did not respond when I was asked if I was sure I wanted the OS off because in the same message I was told I had to pay the bill that was outrageous when we didn't even use the service.

After paying the bill, I switched to a new provider, but the Troomi OS is still on there. We cannot do hardly anything with these phones.

I contact support again and they claim they are under contract with AT&T and removing Troomi from the devices would void their contract.

First of all, I'm not sure why that's my problem. Secondly, when I signed up for this service, I explicitly asked if these phones could be taken with us when we left and if they would be fully functional and I was told yes.

The support agent then tells me that phones are randomly chosen and about half of their phones can have the OS removed and the other half cannot. And there is no decision process in giving out phones.

So now I'm stuck with two phones that are basically useless when I COULD have gotten free phones from my new carrier if they had been clear on that before I switched their current phones, when I EXPLICITLY ASKED IF I WOULD NEED NEW PHONES FOR FULL FUNCTIONALITY.

It's too late for me to get free or discounted phones with my new carrier. I'm going to have to purchase new phones and possibly new numbers.

Plus, many of the approved apps did not work half the time.

I could go on and on. I consider myself to be incredibly tech savvy as I work with technology on a daily basis and train people on how to use technology. The parent portal is a complete joke and is not user friendly in the slightest.

I can probably "jailbreak" the phones, but that risks the integrity of them which is an issue when we're talking about giving a phone to a child, so that's not an option and the usual Factory Reset button to the phone is turned off as if I had gotten this phone from my employer and cannot access all settings.

Do not get these phones.

Nothing works. We've had it almost a year, and they keep saying they're going to fix the app store and they don't. I got this specifically for Audible & Spotify for my daughter and a year later they STILL. DON'T. WORK. When I email them they take forever to respond and basically tell me to do some pain in the butt workaround, or have them do simple tasks on their end. It's atrocious, and I'm so tired of it. It is SO MUCH WORK.

I purchased a watch from this company and was told it was capable of send and receiving messages. Not true. It will only work with a separate 3rd party app. When I tried to return the watch on the same day it was delivered, they will only refund $140 of a $200+ charge.
They are untruthful and their customer service is horrible. 100% would not recommend.

I worked with Dave, Corey, and Sarah for my different needs and let me just say WOW! THEY WERE ROCK STARS! Thank you all for your wonderful assistance!

I would give Troomi zero stars if I could. First of all, location tracking is terrible. It doesn't update in real time, and when it does finally update, it bounces around, showing your kid a block away from where they actually are, or across the street. If you are keeping an eye on your kid's location, it's almost useless.

Also, the time limits do not play nicely with the schedule, and customer service is happy to bounce emails back and forth for literally MONTHS to distract you from the fact that their product DOES NOT WORK.

And when you try to cancel, they say they never got the phone call requesting deactivation, and again engage you in countless emails that will push you into another billing cycle which they will happily bill you for.

Many loopholes and troomi appstore is very bad. Google playstore flat out doesn't work even though there is an option to give your child full access to it. The limitations are also extreme.

Mobile data didn't work for over a year. After a factory reset, other things stopped working. The customer service is awful - they don't respond to emails and were over two hours late to an online appointment they set up with us. The phone is slow, has had so many issues, and has caused so many headaches. Hands-down awful experience. The people who were supposed to solve the issues had zero idea what they were doing and seemed incapable of even reading an email chain to understand the problem.

I wanted to love this phone for my daughter. And at first, I did. Then, it started needing updates--which you knew nothing about until things (like location tracking) just quit working. Then, after a couple of years, when we got my daughter a "real" phone, I need to cancel this account. That process took literal DAYS. There is no reason to not have a simple way to cancel online.

Literally every feature they have in this phone doesn't work. The worst app store I have ever seen too

I'm have been waiting for a refund for 3 wks and company promised me a refund I since something was wrong because the phone I purchased was sent back they are a total fraud then on several occasions they tried to get more money from credit for a service never render don't get involved

This Troomi phone has been a HUGE saving grace for my senior-aged Mom who was getting scammed big bucks by bad actors. The Troomi phone only lets known callers in and ensures that she only calls out to known, safe contacts. The phone has blocked scammers from getting to my mother (I can see the blocked calls) and restored calm and safety back into our lives! I also love that the Troomi phone offers GPS tracking on our family member (should she get into a bind, we can locate her) -- and more readily, it offers use of live-time GPS to her while she's driving, to keep her on track. It offers only basic phone features, but for our needs, it's been near perfect and exactly what we needed. I was at wits end when she was getting scammed and Troomi's service has really helped our family!

As for customer support? I've received 100% superior support from Sarah K who provided the most patient customer service imaginable both by email and phone as we navigated initial set up issues with the phone. Over several problem-solving sessions, Sarah was nimble in navigating all issues, super-resourceful, professional, detailed, and so very supportive. She was determined to ensure we were satisfied, that every issue was resolved -- and I'm grateful for Sarah's exceptional customer support!