Air fryer developed a fault after approx 18 months. We had registered for the extended warranty. Dealt with Joseph in customer service who could not have been more helpful and sorted a replacement wit... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I bought a carving board from tower. It was a few weeks before I used it. Then I discovered that the holes to hold the spike ring went right through so that the juices ran out over the table which I d... Vis mer
Dealing with Joseph by email was great he corresponded well and speedily. He was very efficient with the problem I had with my hoover and he talked me through how I had to proceed with sending videos... Vis mer
I had purchased an air cooler but the water tank failed. I pursued advice from Towerhouse and arrived at the desk of Elle. She could not have been more helpful and my problem was solved extremely quic... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Kontaktopplysninger
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Storbritannia
- www.towerhousewares.co.uk
4,5
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Swift Response to Issue
I was so impressed by the swiftness of the response. Thank you so much for your help.
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Marilyn,
Thank you for your 5-star review!
We’re delighted to hear that you were impressed with the swift response and the support you received. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Warranty
I had cause to claim for a replacement bread maker from Tower on extended warranty. I received excellent assistance from both Juliya and Joseph who dealt with this matter very quickly and efficiently and look forward to receiving my new appliance in a few days.
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Katheryn,
Thank you for your 5-star review!
We’re delighted to hear that Julija and Joseph were able to assist you with your extended warranty claim and deal with your replacement bread maker so quickly and efficiently. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Julija and Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Sara was amazing …
Needed help from Customer Service and Sara stepped up and was amazing really appreciate her help an excellent ambassador for Tower.
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Dave,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to assist you and provide such amazing customer service. It’s wonderful to hear that she was so helpful and is a great ambassador for Tower.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
My experience with Tower was very good…
My experience with Tower was very good and fast to respond, the customer adviser i communicated with was excellent and very knowledgable,the warranty procedure was fairly easy to follow through and quick to resolve,would highly recommend Tower.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Annie,
Thank you for your 5-star review!
We’re delighted to hear that you received a quick and helpful response from our Customer Service team and that you found the warranty process easy to follow and resolve. It’s great to know that you were happy with the knowledge and support provided by our advisor.
We really appreciate you taking the time to share your feedback with us and for your recommendation.
Kind Regards,
Tanya - Customer Service Operations Manager
Reporting a faulty product
My enquiry was dealt with Elle. Her response to my emails were very polite and simple. Elle guided me through the process with ease. Elle dealt with my query at a very high standard professional. Thank you.
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Tariq,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to deal with your enquiry so professionally and guide you through the process with ease. It’s wonderful to hear that you found her communication clear, polite and helpful.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Svar fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you and provide such helpful service. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service. Best price I found online and buying direct from the brand rather than through a third party is always the better option in my opinion.
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you found our prices competitive and were pleased with your experience of buying directly from Tower. We really appreciate you taking the time to share your feedback and your support for purchasing directly from the brand.
Kind Regards,
Tanya - Customer Service Operations Manager
Caitlin was very helpful having had to…
Caitlin was very helpful having had to escalate the complaint, from some poor customer service below her.
I would be more Ethan happy to purchase or recommend Tower product in the future
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi,
Thank you for your 4-star review!
We’re pleased to hear that Caitlin was able to assist you and provide helpful support when your complaint was escalated. We appreciate your feedback regarding your earlier experience and are glad that Caitlin was able to help resolve the situation for you.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service second to none
Bought Air Fryer with 3 year warranty and after 2 year 4 months it gave up, after contacting and going through a few steps- I received a replacement.
Yesterday with only 2 months on the original warranty, my replacement Air fryers element broke up and after contacting customer services and going through a few steps with Joseph, I will now receive another replacement.
Although I was very happy with both fryers and would rather have had no problems with them; customer service made the process as streamlined and stressless as possible and hope next replacement will see me through a couple of years 😀
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Anne,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you and make the replacement process as straightforward and stress-free as possible. We really appreciate your patience and understanding, and it’s great to hear that you’ve been happy with the performance of your air fryer despite the issues you’ve experienced.
We really appreciate you taking the time to share your feedback with us and hope you enjoy many more years of use from your replacement.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Customer Service!
My air fryer was only a few months old but I noticed an issue with it so emailed customer services. Joseph can back to me the following day and dealt with my problem quickly, efficiently and in a friendly manner. A new air fryer arrived 2 days later so I can’t fault the customer services team!
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to respond so quickly and deal with your issue in a friendly and efficient manner. It’s great to know that your replacement air fryer arrived so promptly and that you were happy with the service you received.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Brilliant service and communication…
Brilliant service and communication from Diane. She clearly understood the issue and dealt with it with accuracy and speed. Many thanks
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to understand your issue and deal with it so accurately and efficiently. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Had a problem with the motorized head…
Had a problem with the motorized head of a vacuum I had bought approximately 3 years ago. Contacted customer services and within 2 days a replacement part was in the post to me. Can't fault them, excellent service. Well done Elle and Julie👍
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi David,
Thank you for your 5-star review!
We’re delighted to hear that Elle and Julija were able to assist you so quickly and arrange for a replacement part to be sent out within just two days. It’s great to hear that you received such excellent service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle and Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph is the man here.
Joseph is the man here! I have an air fryer leas than a year old, but I don't think he knew that at the time of contact. A small piece of plastic broke off, which rendered the fryer useless, and after an email, Joseph replied and kindly investigated spare parts for me, and within 2 days, those parts were on their way, no charge. I'm blown away by his actions. Brilliant service, would recommend Tower and if you're lucky enough to deal with Joseph, you'll get 5 star service. Thank you.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to go the extra mile and arrange the replacement parts for you so quickly. It’s fantastic to hear that you were so impressed with the service you received, and we really appreciate your kind words and recommendation.
We’ll be sure to pass your lovely feedback on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
I had my concern dealt with efficiently…
I had my concern dealt with efficiently and compassionately by Elle who was extremely helpful and friendly,her commitment to replying and keeping me updated was above and beyond thanks so much
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Mason,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to deal with your concern so efficiently and compassionately. It’s wonderful to hear that she kept you updated throughout and provided such helpful and friendly service. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
customer service as it should be.
The response was quick, the attitude and manners was great, thanks to Ezmie it was all sorted out, my appliance was a month out of warranty but as a gesture of good will it was replaced, good people to deal with and thanks again to Ezmie and her colleagues.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi John,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to assist you so quickly and that you were happy with the service and communication you received. It’s great to hear that your appliance was replaced as a gesture of goodwill and that everything was resolved for you.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Ezmie and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Exemplary customer service
Joe the customer service executive was absolutely fantastic from start to finish on my warrenty claim. He made it simple and easy to understand and a couple of emails later I received confirmation that a brand new product was being.g dispatched in the next 24 hrs
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Leigh,
Thank you for your 5-star review!
We’re sorry to hear that you experienced an issue with your product, but we’re delighted that Joe was able to make the warranty process so straightforward and easy to understand.
It’s wonderful to hear that Joe was there to support you from start to finish and that your replacement was arranged so quickly.
Thank you for taking the time to share your experience and for recognising Joe’s fantastic customer service. We’ll be sure to pass your kind feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
I have worked in a warranty dept and…
I have worked in a warranty dept and Sara at tower was able to deliver the sort of service I often wished I could have done, three e mails confirmed the fryers details and The simple diagnosis was to replace it after sending proof of purchase and a picture of the disabled fryer arrangement of a replacement was confirmed. Job done
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Chris,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to provide such a straightforward and efficient service, especially given your own experience working within a warranty department.
It’s wonderful to hear that Sara was able to quickly establish the fault, arrange the replacement once the required information was provided, and make the whole process so simple for you.
Thank you for taking the time to share such lovely feedback and for recognising Sara’s excellent customer service. We’ll be sure to pass your kind comments on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was really helpful and…
Joseph was really helpful and knowledgeable, within around 15 minutes of receiving his advice and taking my issue forward it was resolved. 10/10 can’t fault the service.
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Stacy,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to provide such helpful and knowledgeable support and resolve your issue so quickly.
It’s fantastic to hear that your query was resolved within just 15 minutes and that you couldn’t fault the service. Thank you for taking the time to recognise Joseph’s excellent customer service, we’ll be sure to pass your kind feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower Customer Services
I purchased a new Tower 42L Sensor bin - Grey via Argos. Lovely bin & is working beautifully! But when I went on the Tower website to register the 5 year warranty, it wouldn't accept the details. However, all was not lost, I contacted Tower customer services & provided them with all necessary information including photos of receipt etc & the lovely customer services including Ezmie registered this product for me without any problems whatsoever. They were so kind & very swift with their responses. Thanks to all concerned.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Mick,
Thank you for your 5-star review!
We’re delighted to hear that you’re enjoying your new Tower Sensor Bin and that it’s working beautifully. We’re sorry that you experienced some difficulty registering the extended warranty online, but we’re pleased that Ezmie and our customer service team were able to step in and get this registered for you so quickly.
It’s wonderful to hear that you found the team kind, helpful and swift in responding. Thank you for taking the time to share your experience and for recognising Ezmie and the wider team.
We really appreciate your support of Tower!
Kind Regards,
Tanya - Customer Service Operations Manager
Quick helpful response to an enquiry
Quick helpful response to an enquiry
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Elaine,
Thank you for your 5-star review!
We’re delighted to hear that you received a quick and helpful response to your enquiry. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
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