I had to contact the customer service department today because a part had broken in my sensor bin. I was very lucky to get a reply from Joseph, one of their operatives, within 24 hours and he was fri... Vis mer
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60Litre pedal bin unfortunately although lovely bin it had 3 dents which were noticeable. Got in touch with Tower for a replacement Joseph handled the complaint with understanding. The design is good... Vis mer
I managed to loose the battery cover on my Tower bin. I emailed customer support to enquire if they were able to provide a new one. My email was dealt with by Joseph who was brilliant. He helped i... Vis mer
I had problems registering for my warranty. So I phoned customer service, and Holly managed to solve the problem for me. She was courteous, friendly and knew how to get the warranty registered at once... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Kontaktopplysninger
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Storbritannia
- www.towerhousewares.co.uk
4,6
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Excellent Customer Service!
My air fryer was only a few months old but I noticed an issue with it so emailed customer services. Joseph can back to me the following day and dealt with my problem quickly, efficiently and in a friendly manner. A new air fryer arrived 2 days later so I can’t fault the customer services team!
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to respond so quickly and deal with your issue in a friendly and efficient manner. It’s great to know that your replacement air fryer arrived so promptly and that you were happy with the service you received.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Brilliant service and communication…
Brilliant service and communication from Diane. She clearly understood the issue and dealt with it with accuracy and speed. Many thanks
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to understand your issue and deal with it so accurately and efficiently. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Had a problem with the motorized head…
Had a problem with the motorized head of a vacuum I had bought approximately 3 years ago. Contacted customer services and within 2 days a replacement part was in the post to me. Can't fault them, excellent service. Well done Elle and Julie👍
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi David,
Thank you for your 5-star review!
We’re delighted to hear that Elle and Julija were able to assist you so quickly and arrange for a replacement part to be sent out within just two days. It’s great to hear that you received such excellent service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle and Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph is the man here.
Joseph is the man here! I have an air fryer leas than a year old, but I don't think he knew that at the time of contact. A small piece of plastic broke off, which rendered the fryer useless, and after an email, Joseph replied and kindly investigated spare parts for me, and within 2 days, those parts were on their way, no charge. I'm blown away by his actions. Brilliant service, would recommend Tower and if you're lucky enough to deal with Joseph, you'll get 5 star service. Thank you.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to go the extra mile and arrange the replacement parts for you so quickly. It’s fantastic to hear that you were so impressed with the service you received, and we really appreciate your kind words and recommendation.
We’ll be sure to pass your lovely feedback on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
I had my concern dealt with efficiently…
I had my concern dealt with efficiently and compassionately by Elle who was extremely helpful and friendly,her commitment to replying and keeping me updated was above and beyond thanks so much
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Mason,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to deal with your concern so efficiently and compassionately. It’s wonderful to hear that she kept you updated throughout and provided such helpful and friendly service. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
customer service as it should be.
The response was quick, the attitude and manners was great, thanks to Ezmie it was all sorted out, my appliance was a month out of warranty but as a gesture of good will it was replaced, good people to deal with and thanks again to Ezmie and her colleagues.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi John,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to assist you so quickly and that you were happy with the service and communication you received. It’s great to hear that your appliance was replaced as a gesture of goodwill and that everything was resolved for you.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Ezmie and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Exemplary customer service
Joe the customer service executive was absolutely fantastic from start to finish on my warrenty claim. He made it simple and easy to understand and a couple of emails later I received confirmation that a brand new product was being.g dispatched in the next 24 hrs
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Leigh,
Thank you for your 5-star review!
We’re sorry to hear that you experienced an issue with your product, but we’re delighted that Joe was able to make the warranty process so straightforward and easy to understand.
It’s wonderful to hear that Joe was there to support you from start to finish and that your replacement was arranged so quickly.
Thank you for taking the time to share your experience and for recognising Joe’s fantastic customer service. We’ll be sure to pass your kind feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
I have worked in a warranty dept and…
I have worked in a warranty dept and Sara at tower was able to deliver the sort of service I often wished I could have done, three e mails confirmed the fryers details and The simple diagnosis was to replace it after sending proof of purchase and a picture of the disabled fryer arrangement of a replacement was confirmed. Job done
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Chris,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to provide such a straightforward and efficient service, especially given your own experience working within a warranty department.
It’s wonderful to hear that Sara was able to quickly establish the fault, arrange the replacement once the required information was provided, and make the whole process so simple for you.
Thank you for taking the time to share such lovely feedback and for recognising Sara’s excellent customer service. We’ll be sure to pass your kind comments on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was really helpful and…
Joseph was really helpful and knowledgeable, within around 15 minutes of receiving his advice and taking my issue forward it was resolved. 10/10 can’t fault the service.
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Stacy,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to provide such helpful and knowledgeable support and resolve your issue so quickly.
It’s fantastic to hear that your query was resolved within just 15 minutes and that you couldn’t fault the service. Thank you for taking the time to recognise Joseph’s excellent customer service, we’ll be sure to pass your kind feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower Customer Services
I purchased a new Tower 42L Sensor bin - Grey via Argos. Lovely bin & is working beautifully! But when I went on the Tower website to register the 5 year warranty, it wouldn't accept the details. However, all was not lost, I contacted Tower customer services & provided them with all necessary information including photos of receipt etc & the lovely customer services including Ezmie registered this product for me without any problems whatsoever. They were so kind & very swift with their responses. Thanks to all concerned.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Mick,
Thank you for your 5-star review!
We’re delighted to hear that you’re enjoying your new Tower Sensor Bin and that it’s working beautifully. We’re sorry that you experienced some difficulty registering the extended warranty online, but we’re pleased that Ezmie and our customer service team were able to step in and get this registered for you so quickly.
It’s wonderful to hear that you found the team kind, helpful and swift in responding. Thank you for taking the time to share your experience and for recognising Ezmie and the wider team.
We really appreciate your support of Tower!
Kind Regards,
Tanya - Customer Service Operations Manager
Quick helpful response to an enquiry
Quick helpful response to an enquiry
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Elaine,
Thank you for your 5-star review!
We’re delighted to hear that you received a quick and helpful response to your enquiry. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Faulty AirFryer
Had to contact Tower due to faulty appliance. They were friendly, efficient and very thorough and sorted out my issue very quickly. Luckily I had my invoice and Warranty which all helped. Great service.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Julie,
Thank you for your 5-star review!
We’re delighted to hear that our team were friendly, efficient and thorough, and that we were able to resolve the issue with your appliance quickly. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service. Thank you Ezmie and Elle. Sorted out my issue very quickly. Very professional.
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Ros,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie and Elle were able to resolve your issue so quickly and provide you with such professional and helpful service.
Thank you for taking the time to recognise them both. We’ll be sure to pass your lovely feedback on to Ezmie and Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
I purchased a air fryer and to my…
I purchased a air fryer and to my disappointment it was too large so got in touch with Joseph at Tower who was very helpful and arranged a collection from me with a refund to follow
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Michaela,
Thank you for your 5-star review!
We’re sorry to hear that the Air Fryer was larger than you expected, but we’re delighted that Joseph was able to assist you and arrange a collection and refund.
Thank you for your kind feedback and for recognising Joseph’s helpful service. We’ll be sure to pass your lovely comments on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service…
Following my telephone calls in respect of a replacement air fryer I would especially like to thank Keighley, Elle and Holly for their continued assistance as I was experiencing problem with sending emails. They were all very patient and helpful. It was such a change to be able to get good customer service. Thank you
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Keighley, Elle and Holly were able to support you throughout the process of arranging your replacement Air Fryer.
We completely understand how frustrating it can be when you’re experiencing difficulties sending emails, so it’s wonderful to hear that our team were patient, understanding and continued to assist you until everything was resolved.
Thank you for your lovely feedback and for taking the time to recognise all three of them. We’ll be sure to pass your kind comments on to Keighley, Elle and Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
I had a Air Fryer that was 28 months…
I had a Air Fryer that was 28 months old but cover by the extended warranty when the plastic started splintering on the basket runner. I first emailed at 4:30pm attaching photos and proof of warranty. Within 10 mins Keighley replied asking for proof of purchase and PO number which I forwarded. By 9:30am the next day Keighley had replied stating that a replacement unit has been arranged. I cannot express how impressed I am with Tower Customer Service. A pleasure to deal with. Thank You
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Joan,
Thank you for your 5-star review!
We’re sorry to hear that your Air Fryer developed an issue with the basket runner, but we’re delighted that Keighley was able to assist you so quickly and efficiently.
It’s fantastic to hear that Keighley responded so promptly, guided you through the information required, and arranged your replacement in such a short space of time. We’re especially pleased to know that you found the whole experience such a positive one.
Thank you for your wonderful feedback and for taking the time to recognise Keighley’s excellent customer service. We’ll be sure to pass your kind comments on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Ref 1457497 TOWER airfryer
Ref 1457497 TOWER airfryer, Hi I would to tell you about my positive experience dealing with ( TOWER ) after 2 years my airfryer stopped working we had a 3 years warranty so contacted customer services lovely lady on phone sorted it out for me now have new airfryer thanks again people at tower.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi James,
Thank you for your 5-star review!
We’re sorry to hear that your Air Fryer stopped working after two years, but we’re delighted that our customer service team was able to assist you under your extended warranty and arrange a replacement for you.
It’s wonderful to hear that you had such a positive experience and found our team helpful in getting everything sorted. Thank you for taking the time to share your feedback and for your kind words about Tower.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
After purchasing an air fryer in April it stopped working. I contacted customer services and Joseph gave clear information and instructions and responded to my emails quickly. A new one is on its way. Excellent customer service, thank you Joseph
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Lisa,
Thank you for your 5-star review!
We’re sorry to hear that your Air Fryer stopped working, but we’re delighted that Joseph was able to assist you so quickly and provide clear information and guidance throughout the process.
We’re pleased that your replacement is now on its way, and we really appreciate you taking the time to recognise Joseph’s excellent customer service. We’ll be sure to pass your kind feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
I had an issue this morning as i…
I had an issue this morning as i returned a product and not got my refund but Ellie sorted it out very prompt. Shes an excellent adviser
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Maria,
Thank you for your 5-star review!
We’re delighted to hear that Ellie was able to resolve your refund query so promptly.
Thank you for your kind words about Ellie and the service you received. We’ll be sure to pass your lovely feedback on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
70 L rectangular sensor bin.
we purchased 70 L rectangular sensor bin on the 22nd of July 2025. After eight months the sensor lid started playing up where we turned it off this month we have emailed the company and explained the situation and also added that the inside of the bin is covered in rust spots. They inform us that it is now over the 12 month period and we have to have a new bin sent out instead of a refund. This unit does have a five year warranty so I’m sure in another 8 to 10 months I will be doing exactly the same again. I would not purchase this bin again as it is not fit for use.
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Damian,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve experienced issues with your Sensor Bin, and we understand your frustration, particularly given that you have concerns about both the sensor lid and rust spots appearing inside the bin.
Following your review, our Customer Service team contacted you and worked through troubleshooting with you in an effort to resolve the issue. As the product is still covered by its extended warranty, we have honoured the warranty by arranging a replacement unit for you.
We appreciate that you would have preferred a refund; however, the applicable warranty provides for a replacement where a product develops a qualifying fault, rather than a refund being issued. We have therefore fulfilled our obligations under the warranty by arranging a replacement for the faulty bin.
With regard to the rust you have mentioned, rust and corrosion are generally subject to the warranty terms and may not be covered where they result from environmental factors, moisture, cleaning products or other external causes. However, we appreciate your concerns and the feedback you have provided.
We’re sorry that your experience has led you to feel that you would not purchase this model again. We do hope that your replacement provides you with a much better experience, and we have recorded your feedback regarding the product's durability and the issues you have experienced.
Kind Regards,
Tanya - Customer Service Operations Manager
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