Swan Brand Anmeldelser 

Elle at customer support was very helpful, did everything she could to organise replacement parts for me. Very helpful and very professional. Thanks.

I have a swan Nordic air cooler and my remote control stopped working, I contacted swan and spoke to a lovely kind lady by the name of Diane she told me she would contact the warehouse but couldn’t make any promises
Today Diane has emailed to say a remote has been found and is going to be posted to me
What fantastic service from Diane and swan
Thank you very much much 5 star service

I spoke with lady called Elle by email she was quick to reply to my faulty item and a replacement was arranged quickly for me

Absolutely appalled by entire service - AVOID. Ordered a kettle and toaster pair and they incorrectly sent me two toasters. Have been trying to sort it out and get the correct item dispatched, however their customer service has been an absolute nightmare. They won't send me the kettle until a toaster is returned (completely fair enough), however I have received conflicting information on how to return this from various members of their team and they seem unable to send me the correct returns label. I've spent about 35 minutes on the phone to them today, and sent countless emails trying to explain the situation to various colleagues and sort it out. Doesn't look like I'll be able to return the toaster or receive the correct kettle any time soon. Don't bother ordering from the - worryingly incompetent and unapologetic.

I originally bought a long-slot toaster from you, which subsequently stopped working properly after less than a year. I was told that I could have a replacement, but you no longer had any long-slot toasters available despite you selling 18 other models. As a result, I explained that I would have to choose a short slot toaster I did not actually want, with the intention of selling it so that I could use the money to buy a long-slot toaster from somewhere else.

At the time, this did not appear to be a problem. However, when the replacement arrived, it was in a damaged, battered box with the courier label simply stuck directly onto it.

I contacted you to complain about this and was told that, because it was a replacement, you consider the packaging irrelevant. I was actually told that the packaging only exists to protect the contents during delivery and that, because the item was a replacement and therefore not being sold to me, the condition of the packaging was apparently irrelevant.

At one point, you also suggested that the reason you do not put your products inside an additional box to protect the original packaging is because of environmental concerns and the desire to save cardboard. Quite frankly, I do not find that explanation particularly convincing. In order to receive my replacement, you required me to cut the power cable off the original toaster, leaving no more than 1 cm of wire. This effectively rendered the toaster impossible to repair or reuse because it's a sealed unit with no screws. It was not completely broken and could potentially have been donated to a charity shop for someone else to make use of if I was not forced to cut the power cable off. So now it's just scrap metal and plastic.

So I find it rather difficult to accept the environmental argument about saving cardboard when your own replacement process required me to deliberately destroy part of an otherwise potentially usable appliance, making it virtually impossible for someone else to repair and reuse it. I simply do not buy that excuse.

I had to remind Joe several times that I had not chosen this toaster because I wanted it. I chose it because you had no long-slot toasters available and there was no option of receiving a refund. I specifically explained that I would have to sell the toaster in order to buy the toaster I actually wanted elsewhere. You therefore knew perfectly well that I intended to resell it, yet you made no effort whatsoever to ensure that it arrived in suitable, presentable packaging.

Joe also seemed unable to understand a very basic point: if you send someone a brand-new product, and that person needs to sell it as new, the packaging matters. You cannot simply send out a new product in a box that has been battered and dented all over, with a courier label stuck directly onto it, and then dismiss the condition of the packaging as irrelevant.

The fact that you chose to use Evri for delivery is not my problem. If you know that your courier damages packages, it is your responsibility to package the product properly.

Quite frankly, the whole situation is extremely disappointing. I was already being forced to accept a toaster I did not want because you could not provide the product I originally purchased, and now I have been left with a replacement that is considerably harder to resell because you could not be bothered to protect its packaging.

The attitude that the packaging is somehow irrelevant simply because you regard the item as a replacement is particularly poor. You knew the circumstances from the outset, you knew I intended to resell it, and you should have taken reasonable care to ensure that it arrived in a condition suitable for that purpose.

Just remember, if you buy something from Swan do not expect it to be sent in packaging that protects the display box. If you buy your mother a new Toaster or Microwave it's likely the box will be bashed and dented by Evri.

Really good customer service. My original order failed to be delivered, but a replacement was sent out with an alternative courier without delay. Very pleased with my cast iron roaster tray now that it has arrived!

would definitely recommend, Chioma from customer services dealt with a small issue i had very promptly and very helpful.

Amazing service 25/20 that’s how good it was sorted out straight away

Very prompt response from the team & Holly very helpful. The matter was quickly resolved many thanks.

Excellent customer service from Ezmie, really helpful and very efficient!! Thank you so much! 5 stars

Nope! Imagine this, my old fridge I purchased second hand and lasted me 15 years. I purchased this one and just 3 years later - it’s broken. No misuse, just a normal person using a fridge. After a year all the drawers started to crack. After two years, I have chunks missing in the plastic where it broke. Over heating, leaking, over frosting constantly. Terríble.

My swan carpet cleaner had broke, I assumed it was the tank. Got in contact with the support team and they sent me a replacement part straight away. I was wrong and that was not the part that had broken and got in contact with support again with them sending me a brand new one. Thanks again for your help I will be buying products from you again.

Bought Swan retro fridge freezer for over £550. Looked after it and it’s immaculate. After just 3 yrs it broke. I was willing to pay for repairs as out of warranty but Swan didn’t want to know. Wouldn’t send anyone out. Tried to get me to send photos and fill out forms but even admitted that was just to put me off and they had no intentions of helping find anyone to repair it. Compressor gone after only 3 yrs. Dreadful after sales and quality.

Keighley and Diane were so so helpful to me in helping me with my Swan Product, I can’t thank these girls enough for all the help. ❤️

I was trying to source a kettle filter for my Swan retro kettle. Swansupoort (juliia) has been so helpful and explained she would try to find me one. Kept me informed when she had found one and after sending my address said it would be despatched today. Such a very positive outcome.

Cant comment on quality of products as I did not receive them. They use Yodel by Inpost who are a disgrace send you a delivery slot and do not appear. I cancelled my order to find out at 9am the following day the delivery would take place. After waiting again to no avail I saw the sender cancelled the order at 11am with no notification. Now they try and make out it is my fault

Outstanding customer service from start to finish...very helpful & explained everything.
Would highly recommend 😊

The Swan sensor bin was a perfect match to my kitchen, that is why I kept replacing it when it broke. In the last 7 years I have had 5 identical bins and the sensor/hinges have failed on all of them, hence, lid won’t open. Two of the bins have been replaced via guarantee. The last one lasted just over a year. That is the finish, my next bin will certainly not be a Swan Retro that’s for sure. Would not recommend.

Edit:
To Tanya, Customer ‘Support’ Team:
Why on earth did you waste so much of our time searching for proof of purchase, changing batteries, taking photos/videos, answering questions etc etc etc only to tell us what we already knew? I told you what the problem was with all five bins - sensor/bracket. This is certainly not ‘support’ and this has simply infuriated us. For you to say thanks for being a loyal customer but the problem is a faulty lid and the bin is out of guarantee. Beyond belief!
Worst customer support we have ever had!

This cooler is great at cooling , I put small water bottles frozen in water works better and ice ,and cold water from fridge, how ever my only criticism is iam always cleaning and emptying the bucket but keep getting a dampness stour smell , I've took out filter and cleaned it still happing should be a mental kind of filter so can be cleaned properly can't get in filter to fragile so have to be careful cleaning it .

I spoke to Diane who was very helpful and sorted my query out
Much appreciated