Morphy Richards UK Anmeldelser 

Svar fra Morphy Richards UK

For 4 timer siden

Thank you for your further review.

We are disappointed that you continue to revisit the same matter through repeated Trustpilot reviews and updates, particularly as we have already provided detailed responses addressing the concerns you have raised.

For clarity, we have answered your questions. We have explained the purpose and maintenance requirements of the removable filter, the circumstances surrounding your particular claim and the basis for our assessment. We have also addressed your wider claims regarding plastics and product safety. Repeating the same questions does not mean they have not been answered simply because you disagree with the answers provided.

We also need to correct an important point that continues to be omitted from your reviews.

The condition of the filter you supplied was assessed as part of your individual case. The evidence showed significant limescale accumulation, and the condition of the component was consistent with inadequate maintenance. The product requires appropriate cleaning and maintenance to prevent the accumulation of limescale and associated deterioration of components.

This is therefore not a case where a filter simply “disintegrated” without cause, as your reviews repeatedly suggest. Our assessment did not establish an inherent design or manufacturing defect, nor did it establish the wider product-safety conclusions you have repeatedly attributed to Morphy Richards.

We have never stated that customers should expect a filter to disintegrate, nor have we acknowledged that our kettles are knowingly exposing consumers to a safety risk. Your experience with an individual component does not establish that this alleged issue occurs across an entire product range.

Your latest review also suggests that Morphy Richards is attempting to suppress your comments or prevent you from raising your concerns. That is not the case. Trustpilot operates its own independent moderation process, and any decision to publish or remove content is made by Trustpilot, not by Morphy Richards.

You are entitled to remain dissatisfied with the outcome of your case and to raise your concerns with any appropriate external authority. We will cooperate fully with any legitimate enquiry.

However, we will not continue an endless public debate about the same individual case. We have investigated your complaint, explained our assessment and responded to the concerns you have raised.

Our position remains unchanged, and we consider this matter closed from our side.

Svar fra Morphy Richards UK

For 4 timer siden

We’re sorry to hear that you have experienced issues with these air conditioners.

However, we would like to clarify that Morphy Richards is not associated with the Kickstarter campaign referred to in your review, and the products mentioned are not Morphy Richards UK products. As a result, we are unable to comment on the quality, performance or reported faults with these units.

We would recommend contacting the Kickstarter campaign directly, as they will be best placed to assist you with the issues you have described.

Svar fra Morphy Richards UK

For 5 timer siden

Thank you for your review. I’m sorry that you have been disappointed with your experience, and I appreciate that you wanted a resolution to the issue with your kettle.

I would, however, like to clarify the timeline, as we have responded to each of your enquiries and the information in the review does not fully reflect the correspondence between us.

You first contacted us on 5 August 2026 to report that your kettle would not switch on. We responded with troubleshooting advice, including checking the 13-amp fuse and trying the kettle in another socket. When you confirmed that the issue remained, we explained that, as the kettle was purchased from Amazon in November 2025 and was still within its first 12 months, Amazon, as the retailer, is responsible for the warranty claim during this period. We therefore advised you to contact Amazon to arrange the appropriate resolution.

You subsequently contacted us again, and these messages were also responded to. Your most recent message was answered today, 12 August, with the same information and clarification regarding the warranty process.

We are therefore sorry that you feel you were left waiting for a conclusion, but we have not been withholding a decision or leaving your enquiry unanswered. The appropriate next step has been provided to you, which is to contact Amazon directly regarding the warranty claim.

We understand that this may not have been the outcome you were expecting from Morphy Richards, but we hope this clarifies why we directed you back to the retailer.

Svar fra Morphy Richards UK

For 1 dag siden

Thank you for your fantastic 5-star review 😀 We're delighted our Customer Service team could resolve your issue so quickly and that you were happy with the service you received. Thank you for choosing Morphy Richards 😊.

Svar fra Morphy Richards UK

For 1 dag siden

Thank you for your review 😀 We're pleased we were able to arrange a replacement for you and hope your new steam generator gives you many years of reliable service. Thank you for choosing Morphy Richards, and we appreciate your patience throughout the process 😊.

Svar fra Morphy Richards UK

For 1 dag siden

Thank you for your 5-star review 😀 We're sorry the process was a little frustrating, but we're pleased our team were able to resolve the issue quickly and arrange a replacement for you. We really appreciate your understanding and kind comments about our team. Thank you for choosing Morphy Richards 😊.

Svar fra Morphy Richards UK

For 1 dag siden

Thank you for your fantastic 5-star review🤩. We're sorry your toaster developed a fault, but we're delighted we could make the replacement process quick and hassle-free. It's great to hear you were pleased with the speed of our response and communication throughout. Thank you for choosing Morphy Richards 😀.

Svar fra Morphy Richards UK

For 2 dager siden

Thank you for your lovely 5-star review 😀 We're delighted the team were able to help with your discount and get everything sorted so quickly. We'll be sure to pass your kind words on to the team. Thank you for choosing Morphy Richards 😊.

Svar fra Morphy Richards UK

For 2 dager siden

Thank you so much for your lovely 5-star review 😀 We're delighted to hear Claire was able to provide such a positive experience. We'll be sure to pass your kind words on to Claire, we're sure she'll be thrilled to hear them. Thank you for choosing Morphy Richards 😊.

Svar fra Morphy Richards UK

For 2 dager siden

Thank you for your lovely 5-star review 😀 We're delighted we could get the manual to you so quickly and that you were pleased with the service you received. Thank you for choosing Morphy Richards 😊.

Svar fra Morphy Richards UK

For 6 dager siden

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how concerning it must have been when your toaster failed in this way.

We can see that your case has already been reviewed by our Customer Support team and, following that review, a replacement has been offered. We're currently just waiting for your response so we can arrange this for you.

We appreciate that this experience has been disappointing and hope that the replacement helps restore your confidence in both our products and our customer service.

Svar fra Morphy Richards UK

4. aug. 2026

Thank you for taking the time to leave your review.

We're pleased to hear your delivery went smoothly, but we're sorry to learn that you found the return process frustrating.

When a product is reported as faulty, we may ask a few additional questions or request further information before arranging a return. This helps us determine whether the issue can be resolved without the inconvenience of sending the product back unnecessarily, allowing customers to get up and running again as quickly as possible where possible.

We appreciate your feedback and are sorry if this process felt difficult. We'll use your comments to help us continue improving the experience we provide.

Svar fra Morphy Richards UK

4. aug. 2026

Thank you for your wonderful 5-star review 😀 We're delighted to hear you received the information you needed so quickly and that our personal approach made a positive difference. Thank you for choosing Morphy Richards 😊.

Svar fra Morphy Richards UK

3. aug. 2026

We're sorry to hear you're experiencing this issue with your TurboSteam Pro iron.

Discoloured or rusty-looking steam is typically caused by mineral deposits building up inside the appliance over time, rather than a fault with the iron itself. Regular maintenance helps prevent this, and we provide guidance on cleaning and descaling in the user manual and within our online Help Centre.

As we can't identify your details from your Trustpilot review, we'd really like the opportunity to help. Please contact our Customer Support team with your details and we'll be happy to talk you through the recommended maintenance steps and investigate further if needed.

Svar fra Morphy Richards UK

3. aug. 2026

Thank you so much for taking the time to leave us this fantastic 5-star review 🤩. We're sorry to hear your vacuum developed a fault, but we're delighted Jessica was able to make the warranty process as quick and straightforward as possible. We'll be sure to pass your kind words on to Jessica. She will be thrilled to hear your feedback. We hope you enjoy your replacement vacuum, and thank you for choosing Morphy Richards 😀.

Svar fra Morphy Richards UK

3. aug. 2026

Thank you for your wonderful 5-star review 🤩. We're so pleased to hear you're loving your new kettle, toaster, and microwave. We're sorry to hear about your house fire, but it's lovely to know you chose Morphy Richards again and that our products continue to meet your expectations. Thank you for choosing Morphy Richards 😀.

Svar fra Morphy Richards UK

3. aug. 2026

We're genuinely sorry to hear about your wife's injury and appreciate you taking the time to share your experience.

We'd like to clarify that our response was not intended to avoid responsibility or dismiss your concerns. As part of our initial assessment, we requested photographs, proof of purchase and details of the fault to determine whether the issue could be resolved through troubleshooting before recommending any further action. Unfortunately, based on the information provided, remote troubleshooting was not possible.

As your iron was purchased from Amazon less than 12 months ago, consumer legislation requires the retailer to handle the warranty claim in the first instance. This applies regardless of the manufacturer's identity and is not related to the retailer's standard returns window for unwanted items. Faulty products remain covered under your statutory consumer rights.

We understand this was frustrating, particularly given the circumstances, but we were providing the correct guidance based on how warranty claims are handled in the UK. We also take all reports of product safety seriously, and your concerns were acknowledged throughout our correspondence.

Thank you again for your feedback, and we wish your wife a full recovery.

Svar fra Morphy Richards UK

31. juli 2026

Thank you so much for your amazing 5 star review 🤩 We're sorry to hear your kettle developed a fault, but we're delighted our Warranty team was able to make the replacement process quick, straightforward, and hassle-free. Your kind words about our team's customer service, care, and communication mean a great deal to us, and we'll be sure to share your feedback with everyone involved. Thank you for choosing Morphy Richards 😊.

Svar fra Morphy Richards UK

30. juli 2026

Thank you for your review. We're sorry to hear your Cassini Jug Kettle developed a fault.

Following your initial contact, you provided us with a video and the information we requested. Based on the fault shown and the fact that the kettle was less than 12 months old and purchased through a retailer, we advised you to contact the retailer. This was not to avoid assisting you, but because it is the correct course of action.

Under the Consumer Rights Act 2015, your contract of sale is with the retailer that sold you the product. Where a fault develops within the first 12 months, the retailer is responsible for providing an appropriate remedy, which may include a repair, replacement or refund, depending on the circumstances.

We appreciate this may not have been the response you were hoping for, but the advice we provided was accurate and intended to ensure you received the support you are legally entitled to as quickly as possible. We wish you all the best in resolving the matter with the retailer.

Svar fra Morphy Richards UK

Oppdatert: 30. juli 2026

Thank you for your fantastic 5-star review 😊. We're delighted to hear Jessica's support and commitment gave you confidence in both our service and our products. We'll be sure to pass your kind comments on to Jessica. Thank you for choosing Morphy Richards 😀.