Tassimo Anmeldelser 

I placed an order with Tassimo on my account it states that it was delivered. I have not received my order so I emailed Tassimo twice but got no answer. I then tried ringing them twice after holding for what seemed like forever I got no reply so I'm no further forward. I am now getting in touch with my bank to claim my money back. Tassimo customer service is terrible.

This machine makes the smallest cappuccinos I have ever had. I have spent a fortune on other coffee options with no avail. Its a complete waste of money.

Used a black Friday code for 35% off which was applied successfully, but when I checked out my basket it was reduced to 15% tried ringing customer services, took 20 minutes to get an answer, was told you can't combine offers, I didn't expect to but did expect them to honour the offer applied, before I could explain I was cut off.
I emailed asking them to cancel the order, didn't get a reply and the order was delivered today. Really unhappy and won't be ordering again.
28/11/23
I have an update to this review, after 6 days I received an answer to my email from customer services, who apologised and have issued a refund and so I have now given 3 stars.

Subscriptions are a rip off. Before I took out the contract i made sure costa latte, costa americano and cappuccino were included. My first order had a decent choice to select my 15 packs inc above. Since then the choices are getting less and less. For the last 2 orders they have not had costa cappuccinos, 1st time saying they out of stock, but avaliable to order on website just not as part of subscription. this time cappuccino has disappeared for subscription completely but still on website.

Do not touch them worst company ever put in an order and Dpd say it’s been rerouted twice then cancelled by supplier I still haven’t received it. There is literally no way of contacting Tassimo to rectify this the number they have on there site doesn’t work I tried emailing nothing and contacting there so say live help is a joke they need to be closed down

Tassimo now use Amazon delivery. I've been messed around yet again. Two parcels due tomorrow. Amazon decided to deliver ONE today, by 1pm. At 1pm, delivery window changed to 3pm and so on. It's now 9.30. And I know, from experience, that at 10pm, Amazon will juat go ailent. And I've got to go through this again tomorrow for the other parcel plus whatever Amazon condescend to do with today's one. Well both can go back and Tassimo can refund. And my Tassimo machine will be binned (I doubt that anyone on Freecycle will be idiotic enough to want it).

We have a tassimo Joy and it's amazing. Easy to use and tastes amazing

Awful company , so unreliable with deliveries and customer services couldn't care less.
Yet another delivery not arrived

Placed an order. Tassimo are using Amazon Shipping to deliver. A complete nightmare! Tassimo says my order has been delivered. Amazon has said attempted delivery twice and rejected by resident. I've been home all day and nobody has attempted any deliveries. Amazon now saying they're returning my parcel to Tassimo as address unknown! No proper customer service available to contact at either Tassimo or Amazon, which seems the norm nowadays. Will not be ordering again from Tassimo and am thinking of changing coffee machine to a competitor's range, if this is the hassle I get for ordering pods. I am waiting for a reply from Tassimo so will update this review.

I have tried for several weeks to order coffee pods, and every payment method I attempted was refused.
No customer service available to try and sort issue!

More issues with deliveries, Amazon keep saying that my coffee is delivered but it's not, then I cannot contact Amazon to challenge them as Amazon delivery doesn't allow the end contact to discuss deliveries as they have the account with Tassimo, Tassimo eventually admit they have some delivery problems, but cannot find what is going wrong. It is a continual problem and is really rubbish. Do Tassimo really care about customer service? I think not

There's a reason for so many 1* reviews and I wish I had checked this before placing an order. Appalling customer service.

Tried to order 10 machines and they decided to ship one and refund payment for nine. I would not have known this if I didn't spend over an hour on the phone trying to get through to someone as they did not communicate anything.

Why does your web shop accept orders for more than one machine if you do not want to sell more than one? Surely this is a basic fix.

They hide the phone number for customer service. If this helps anyone else you can call them on 0800 032 8833. The number on their web page is wrong!

Tassimo doesn't even deserve 1 star. The experience with this company is absolutely the worst.

I placed an order online and didn't receive the parcel for two weeks. The so-called "virtual assistant" on the official website is no use at all, as all it does is to ask me to fill in a contact form.

Still, I filled in the contact form as instructed - got no reply at all. Tried to call the customer service several times, and was told the customer service line was temporarily closed. After a week I called again, had to wait for 30 minutes before the line went through - told the agent what happened and the only solution he offered was a 20% discount code on next purchase (which is already available online if you buy 10 packs). Eventually the agent proposed to refund my order, and before he could confirm it the line was CUT OFF!

Called again and ended up with another 30 minutes wait - when the call was through, the line was CUT OFF AGAIN after 5 minutes before they could solve the problem.

It is basically IMPOSSIBLE to reach the customer service - so if they fxcked up something then consider your money lost already. AVOID AT ALL COSTS!

Order never turned up tried ringing but they said they had to close their phone lines down. In my account it was saying parcel delivered. Paid through PayPal & put a claim in with them amazingly I received an email from tassimo saying my order had got lost & they did refund, will not be using again!

Order never turned up. Got a message to say the packing label was created but nothing else. A week later, no update and no response to email and the phone lines are down. Also says in my account it was delivered when it hasn't been. I will never order direct from Tassimo again and will probably have to get my money back through my credit card company.

I recently ordered 22 boxes of coffee pods from TASSIMO website. I received 2 boxes of tumble dryers sheets……which the delivery driver insisted is what the supplier has sent. My question to TASSIMO will be, should I put sugar in my lovely cup of fabric softener coffee.

Love my tassimo latte but why is it £7 cheaper to buy on Amazon???
Aways order 10 packs but not this time:-(

If I could give zero stars I would. This is the second time now that my order has not arrived. Unable to contact them and website says delivered but it never has. Had to raise a query with my bank to get my money back again. Will never use the website again and buy from the supermarket instead or Amazon.

Tassimo can't fulfill the subscription service this month and yet won't let me cancel the subscription. Also won't answer any communications or complaints so customer service is non-existent. They do keep sending me emails more than once a day asking me to change my order which I don't want to do as I only like one of the drinks. Diabolical misuse of a subscription service.

This is the second order issue I have had with Tassimo.

I ordered Mochas only and they have just delivered a random selection of everything but mochas .

Email bounced back and unable to contact anyone today.

Last time the order was lost or damaged in transit apparently and instead of just resending the order they refunded and they made me reorder and I lost my discount code that was applied & i had to re-contact for discount refund - a complete faff and waste of my time when people who do online orders are pushed for time and / or can’t leave the house.

Please arrange to replace this immediately

Very disappointed again !